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quality experience

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Published By: LogMeIn     Published Date: Jan 15, 2014
Nucleus found that the ease of use for end users and administrators led to increased adoption, improved business productivity, and IT efficiencies. Also, join.me’s low pricing relative to functionality resulted in significant cost savings.
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logmein, join.me, conferencing, collaboration, support presentations, online collaboration, ease of use, increase adoption, business productivity, it efficiency, cost savings, it support, quality experience, communications server, conferencing vendors, traditional vendors, cloud-based collaboration, content developer
    
LogMeIn
Published By: 8x8 Inc.     Published Date: Aug 15, 2017
Agent attrition in contact centers is on the rise. One reason for this is the lack of adequate coaching. Coaching drives higher agent engagement and motivation to outperform, however requires that supervisors develop a comprehensive quality management program. This paper offers best practices on how to develop a world-class quality management program.
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8x8, quality management, contact center, customer experience, employee productivity
    
8x8 Inc.
Published By: Citrix Systems     Published Date: Nov 13, 2018
Explore the benefits of combining Citrix SD-WAN and Citrix Virtual Apps and Desktops to deliver apps to every user, everywhere. Software-defined WAN (SD-WAN) technology makes it possible to deliver a great user experience, regardless of how great your connection is. Citrix SD-WAN delivers an integrated solution that optimizes the value of Citrix Virtual Apps and Desktops virtual app and desktop delivery. This integrated solution lets you: provide more bandwidth over available connections, optimize performance for real-time network conditions, and ensure always-on connections with a quality experience. Download the eBook: Supercharging your Citrix Virtual Apps and Desktops user experiences with Citrix SD-WAN and learn: -Why WANs have trouble keeping up -How Citrix SD-WAN ensures reliability and optimal experiences -How real customers are utilizing this solution
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Citrix Systems
Published By: Citrix Systems     Published Date: Feb 14, 2019
"Now that 72.3% of cloud users have a mix of on-prem/off-prem clouds, the networking game has changed. Traditional app delivery solutions can’t ensure reliable, secure access in a SaaS, multi-device, hybrid, and multi-cloud world.  Get this solution brief to learn why a holistic strategy innately reduces complexities that otherwise would prohitib visibility and control in distributed architectures. The brief also explains: - The Citrix Networking approach to delivering reliability and a high-quality experience - How to ensure reliable access to apps at branch and remote locations while keeping costs low - How to provide full visibility and analytics for your network, applications, users, and data"
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Citrix Systems
Published By: Tidal Software     Published Date: Sep 03, 2008
Staples’ information systems play a critical role in delivering on their brand promise 'that was easy.' As part of a recent strategic imperative, Staples recently embarked on a major modernization of its systems architecture and supporting processes. The goal was to ensure IT’s systems could scale with the company’s continued global expansion without sacrificing the quality of the brand experience. One critical target for modernization was Staples’ enterprise job scheduling processes and systems. After researching the top software providers in this space, Staples selected Tidal Software to support its efforts to centralize and streamline automated batch processing.
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job scheduling roi, tidal scheduler, enterprise scheduling roi, systems management tools, batch processing, systems architecture, tidal, tidal software
    
Tidal Software
Published By: Vertica     Published Date: Jul 23, 2008
Read how Comcast, the largest cable communications company in the U.S., is using Vertica Analytic DBMS able to quickly collect and analyze data being generated by millions of network devices to ensure quality of service and accuracy of capacity planning to ensure a consistently good customer experience.
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vertica, comcast, data analysis, proliant, rdmbs, networking, telecommunications
    
Vertica
Published By: IBM     Published Date: Nov 13, 2008
Telecommunications services are becoming more and more complex. They now run over virtual network paths, less constrained by individual pieces of hardware. Get this white paper and see how service quality management solutions from IBM can improve the customer experience.Learn how telecomm providers can deliver optimal service quality
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ibm, sla, voip, virtual private network, blackberry, tivoli, tivoli, ibm, ibm mbi, service quality, telecommunications, management solutions, customer experience, dashboards, sla, netcool, service level agreement, key quality indicators, kqis, ip-tv
    
IBM
Published By: NexGen     Published Date: Feb 09, 2015
Desktop management at any scale is a tedious job. Imaging, reimaging, and troubleshooting desktop systems consume valuable IT resources, and keep employees from being productive. Securing the information generated on desktops, tablets, and smartphones is no simple job either. Many organizations are deploying virtual desktop infrastructures (VDI) for these reasons. But for deployment to be successful, computing and storage infrastructures must deliver high-quality, predictable, and productive user experiences. Often, the best way to accomplish this is through flash-based storage solutions due to its low latency/high IOPS nature. Unfortunately many IT professionals aren't sure what type of flash array is best for their needs or how to ensure that all elements of their VDI work seamlessly. Download now and learn how to validate a provide VDI configuration across NexGen N5 Hybrid Flash Array, VMWare Horizon View, Cisco Unified Computing System™(UCS), and Cisco Nexus Switches.
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nexgen, hybrid, flash, qos, quality of service
    
NexGen
Published By: SAS     Published Date: Apr 25, 2017
For traditional banks, competing in an increasingly digital business environment is a challenge. And it’s getting tougher on several fronts. First, today’s digitally oriented customers expect banks to provide an ever-higher quality experience defined by speed and the flexibility to conduct business across many channels. They’ve grown accustomed to going online and transferring money between accounts, for example, and using their mobile device to make payments and check their account balance. These kinds of experiences have raised the bar in terms of customer expectations – and banks need to keep up, or risk losing customers. This is particularly true of millennial customers, as they have little regard for loyalty, which banks have traditionally relied on to build their business. Once frustrated by inconvenience, they don’t hesitate to switch banks – and thanks to the internet, this is now a fast, painless process.
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SAS
Published By: Limelight Networks     Published Date: Mar 02, 2018
Today, digital security is top-of-mind. From the boardroom to the backroom, everyone is asking the same questions, “How do we protect our digital experiences? How do we ensure our website is safe for our visitors? How do we make sure that no one can steal our content?” But safeguarding a digital experience isn’t a one-size-fits-all solution. It often involves multiple techniques and layers of security. From verifying your identity (with HTTPS) to encrypting sensitive data to restricting access and protecting multimedia content, you must approach security in a layered manner, employing multiple means and techniques to protect the digital content through which your audience interacts. This paper explores ten different methods and technologies that an organization can employ to protect its content. This multi-layered approach can effectively protect your digital content, ensure high availability, and maintain superior quality of experience for every digital visitor. You’ll learn: 10 s
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Limelight Networks
Published By: Limelight Networks     Published Date: Mar 02, 2018
In the increasingly competitive OTT market, competition for viewers is high. Providers must find ways to not just deliver compelling content, but to deliver compelling viewing experiences. In this whitepaper, you’ll learn about the critical challenges facing OTT providers today and how they can be overcome to provide the broadcast quality experiences viewers expect, regardless of the device in use or the viewers location in the world. Are you ready to keep your subscribers happy and away from your competition? Download this free white paper OTT 3.0: How to Build a Better Mousetrap and learn: Why personalized content discovery is so important to viewers – and to the success of your business How to avoid internet congestion by leveraging technologies like a CDN The importance of global network scale to meet spikes in consumer traffic The impact of advertising on viewer abandonment
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Limelight Networks
Published By: Adobe     Published Date: Jan 26, 2017
There’s a lot of pressure on creatives today. Customers have an average of six devices, and expect a nonstop flow of content that’s always personalized and relevant. It’s challenging, but with the right tools you can boost your creative process — without giving up quality. Read Create the Change: Building a Creative Process for the Modern World to learn: - How changing the way you view design changes everything - The power of beautifully designed customer experiences - Why it pays to make your teams design-driven
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adobe, adobe creative cloud, stock, creative, marketing, design
    
Adobe
Published By: Adobe     Published Date: Apr 13, 2017
There’s a lot of pressure on creatives today. Customers have an average of six devices, and expect a nonstop flow of content that’s always personalized and relevant. It’s challenging, but with the right tools you can boost your creative process — without giving up quality. Read Create the Change: Building a Creative Process for the Modern World to learn: • How changing the way you view design changes everything • The power of beautifully designed customer experiences • Why it pays to make your teams design-driven
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business design, graphic design, front face design, creative cloud, design experts, enterprise design, editing
    
Adobe
Published By: Box     Published Date: Jan 16, 2015
Desktop management at any scale is a tedious job. Imaging, reimaging, and troubleshooting desktop systems consume valuable IT resources, and keep employees from being productive. Securing the information generated on desktops, tablets, and smartphones is no simple job either. Many organizations are deploying virtual desktop infrastructures (VDI) for these reasons. But for deployment to be successful, computing and storage infrastructures must deliver high-quality, predictable, and productive user experiences. Often, the best way to accomplish this is through flash-based storage solutions due to its low latency/high IOPS nature. Unfortunately many IT professionals aren't sure what type of flash array is best for their needs or how to ensure that all elements of their VDI work seamlessly. Download now and learn how to validate a provide VDI configuration across NexGen N5 Hybrid Flash Array, VMWare Horizon View, Cisco Unified Computing System™(UCS), and Cisco Nexus Switches.
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nexgen, hybrid, flash, qos, quality of service
    
Box
Published By: Comcast Business     Published Date: Feb 06, 2019
Hospitality is a customer-focused industry, with a hotel brand’s reputation and ultimate success dependent on the quality of the experience of its guests. It is no surprise then, that digital transformation efforts within the hospitality sector are focused on technologies that improve the guest experience, from check-in to check-out and everything in between. Today’s travelers are digitally savvy, using their smartphones and mobile devices for a multitude of tasks. They expect a high-quality connection throughout the property and the ability to perform certain tasks from the hotel’s app, such as checking in and choosing their own room. They expect in-room entertainment beyond basic cable and in-room digital devices they can use to order food, book a massage or control the lighting, for example.
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hospitality, hospitality providers, hotel technology, motel technology, guest experience, pos, digital entertainment, wifi, hospitality technology, network, technology, digital transformation, tech future, enterprise technology, networking, sd_wan, internet, ethernet, unified communication, digital initiative
    
Comcast Business
Published By: Alcatel Lucent Enterprise     Published Date: Aug 31, 2017
Everyone expects wireless mobility that provides a high quality experience – but delivering that from arrival to departure in your transportation system is highly complex. Customers want the mobile services that make their life easier such as personalized promotions and navigation guides. Operators want to be able to handle more people, making the customer journey as secure and comfortable as possible, while reducing cost and risk. And all of this depends on the network.
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wayfinding, retail promotion, customer identification, analytics, data, automation, business streams
    
Alcatel Lucent Enterprise
Published By: EMA     Published Date: Oct 01, 2014
A new mantra is emerging for IT professionals – Quality of Experience (QoE). In order to align monitoring and management practices with the true demands of the business, IT professionals must expand beyond traditional comfort zones of watching network and system health metrics to begin measuring and understanding the experience IT end users are having. Join EMA Vice President of Research, Jim Frey, and Fluke Networks Director of Products, Doug Roberts, for this on-demand webinar and discussion that will reveal:
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quality of experience, qoe, monitoring, network, systems, applications, services, proactive practices
    
EMA
Published By: RingCentral     Published Date: May 14, 2013
Amerivest Realty - real estate in Naples, Florida; Is a full service brokerage firm that provides clients with a quality home-buying experience. Amerivest represents hundreds with quality homes, condos, and investment properties. By providing associates with a full suite of technology enabling them to do their jobs more efficiently, Amerivest serves clients on an elite level. Read this case study to learn why they turned to RingCentral when they were looking to expand their presence in new areas with a new telephone system.
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case study, ringcentral, telephone system, service clients, business telephone systems
    
RingCentral
Published By: Adobe     Published Date: Mar 16, 2016
Competition is the number one pressure faced by today’s HCM teams – by a 69% margin! Of all the pressures that contemporary HR teams face, finding and keeping quality talent ranks above everything else. As a part of that, Best-in-Class organizations need to focus on optimizing the employment experience, from hiring and onboarding, to ongoing management and transition. This report from Aberdeen explores how electronic signature solutions, as well as other digital HR technologies, can improve the employment experience throughout the journey. Read this report to learn: • Why Best-in-Class HR departments are investing in employee-friendly technologies • How digital solutions can impact employee experience, and why that matters for HR • How electronic signatures complement HRIS applications and streamline many HR processes
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hr organizations, hris, esignature, customer management, sales effectiveness, human capital management
    
Adobe
Published By: Polycom     Published Date: Sep 24, 2014
As powerful as Microsoft Lync is, buyers should understand it is not a complete UC solution, and use of strategic partners is necessary. Voice and video are the most difficult services to provision correctly as workers require a high-quality, real-time experience. Anything short of that can remove many of the ROI benefits the company was hoping to realize. As such, companies deploying Lync should choose the best possible voice and video partner for Lync to simplify deployments and optimize user experience. Read why Polycom is a top strategic partner for Microsoft Lync for mission-critical voice and video services.
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risk, minimizing, maximizing, roi, lync, deployments, solution, provision, quality, buyers, powerful, real-time, voice, video, benefits, mission-critical, services, strategic, partners
    
Polycom
Published By: Microsoft Office 365     Published Date: Mar 01, 2018
Win or lose? Jack Welch, former chairman and CEO of General Electric, said, "If the rate of change on the outside exceeds the rate of change on the inside, then the end is near." You can transform your organization to be more agile and innovative through collaboration. A collaborative culture helps you: Widen the ideation pipeline Accelerate time to market Deliver higher quality products and new customer experiences Download this eBook to learn more.
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Microsoft Office 365
Published By: Polycom     Published Date: Mar 13, 2015
As powerful as Microsoft Lync is, buyers should understand it is not a complete UC solution, and use of strategic partners is necessary. Voice and video are the most difficult services to provision correctly as workers require a high-quality, real-time experience. Anything short of that can remove many of the ROI benefits the company was hoping to realize. As such, companies deploying Lync should choose the best possible voice and video partner for Lync to simplify deployments and optimize user experience.
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mobile, unified communication, concept, brand, enterprise, voice, products, services, innovative technology, manufacture, functionality
    
Polycom
Published By: Polycom     Published Date: Sep 15, 2015
A true integrated video collaboration solution should be able to connect disparate environments and provide a high quality and simple experience for users. Such a unified solution, when integrated into an intuitive, foolproof workflow for multipoint video collaboration, has the potential to transform the culture of video collaboration and realize highly leveraged end-to end group collaboration.
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byod, collaboration, communicaitons, conferencing, enterprise, lync, microsoft, polycom, skype, video
    
Polycom
Published By: EMA     Published Date: Apr 01, 2014
Application-aware Network Performance Management (AANPM) practices and products provide detailed insights into exactly who is using which resources, what quality of experience is taking place, and where to look when things go wrong. Such information can significantly improve planning, monitoring, and troubleshooting efforts.
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ema, application aware network performace, aanpm, quality of experience, research, it management, data management, consulting
    
EMA
Published By: IBM     Published Date: Jul 27, 2015
Read this whitepaper to look at why network service quality matters to customer loyalty and CSP attitudes to improve it
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customer loyalty, network service quality, communications service providers, service quality metrics, operational performance, customer experience management, cem, cem solution, cem architecture
    
IBM
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