Over two-thirds of US consumers under 50 say they would be happy if shopping evolved into a mobile-only experience, recent survey research found. Is your brand designing its mobile experience for a near future in which you may be engaging with your customers exclusively via smartphone, tablet or watch?
In this guide, we draw on our experience creating mobile shopping experiences for some of the world’s leading brands to help you optimize the design of your mobile presence and improve engagement with your customers.
Design matters for mobile. The user experience of your website and app can make the difference between driving revenue and driving customers away.
The quality of a customer care strategy can make
or break a company. Simply resolving a customer
service issue or complaint is no longer enough—
in a compettve, customer-obsessed environment,
there is always room for improvement.
In a recent research report on Customer Efort,
Interactons found that customers simply aren’t
willing to spend a lot of tme getng their issues
resolved. That’s why brands today need to design
a modern customer care strategy that not only
addresses their customers needs, but also removes
efort and frustraton. And do all of this while
reducing the ever increasing cost and complexity
of customer care.
So how do you get started with developing a
successful customer care strategy? We’ve outlined
4 steps that address the major points you need to
consider when building a customer care roadmap.
Statements can be a great opportunity to improve the patient experience and expedite collections, or they can lead to frustrated patients, lower self-pay revenue and increased bad debt.
As pioneers of the healthcare industry’s patient-friendly initiative nearly 10 years ago, RelayHealth continues to research and innovate. Its most recent patient focus group provided input on how statement design impacts their satisfaction with the hospital, post-discharge experience and willingness to pay.
Learn the critical components to creating patient statements that get results and help compel patients to pay: Download the 10 Keys to Creating Engaging Patient Statements today.
In 2013 Salesforce.com partnered with Fifth Quadrant to conduct quantitative and qualitative research into the customer service space in Australia and New Zealand. The research was designed to specifically examine new channels for service delivery such as Mobile Devices, Social Media to name a few and the maturity level of Australian organisations in regards to Customer Experience Strategy.
In this report, Forrester Research recommends that application development and delivery (AD&D) professionals working on BI and big data initiatives get the best out of both by designing and integrating them in a flexible data platform.
Over the last several years CA Technologies has acquired a number of companies and their respective products, to augment its continuous delivery suite and, especially, its DevTest portfolio. In particular, it has recently acquired Grid-Tools and Rally Software. Bloor Research has been asked to explore how Grid Tools’ products – now known as CA Test Data Manager (formerly Datamaker and CA Datafinder) and CA Agile Requirements Designer (formerly Agile Designer) expand and augment the capabilities provided by CA Service Virtualization (previously iTKO’s LISA) and CA Agile Central (formerly Rally), making the whole greater than the sum of the parts.
RTI Health Solutions (RTI-HS), a business unit of RTI International, provides biopharmaceutical companies
research and consulting services. RTI-HS realized that managing data in multiple systems that were not designed
to meet its specific project-based needs was slowing down processes and impacting project deliverables.
Company leadership wanted one integrated system that would give greater control over data, speed up the
proposal process and provide access to real-time project information. RTI-HS turned to Deltek, a project-based
ERP tool specifically designed for professional services firms, for a user-friendly solution that could be customized
to match its business processes and make it easier to manage its business in one place.
You wouldn’t hold a critical investor call, customer event or shareholder’s meeting in your office bullpen. So why would you host an important virtual event on a platform intended to support small-group collaboration and teamwork?
Frost & Sullivan research shows that two-thirds of companies use web conferencing on a regular basis for project collaboration. We also know that more and more of them are turning to the same solutions to host webinars for critical internal and external events. While web conferencing solutions can be used to support large-group or strategically important meetings, webinar technology is designed specifically for that purpose and will almost always deliver a better experience and a higher return on investment. Webinar tools deliver a wealth of features to help companies gain better insights into attendee sentiment for better investor relations, employee and customer experience, and lead generation and qualification:
• Integrated video draws higher levels of int
Published By: Pentaho
Published Date: Apr 28, 2016
Today, the need for self-service data discovery is making data governance a charged topic. As business-driven data discovery emerges as a fundamental need, the ability to ensure that data and analytics are trustworthy and protected becomes both more difficult and more imperative. This research explains how to manage the barriers and risks of self-service and enable agile data discovery across the organization by extending existing data governance framework concepts to the data-driven and discovery-oriented business.
- The implications of the "freedom vs. control" paradox
- How to design for iterative, "frictionless" discovery
- Critical checkpoints in data discovery process where governance should be in place
Download this report for an in-depth analysis of trends in customer experience management strategies for financial services companies. The study was developed using independent research and survey responses from 100 senior-level leaders across marketing, customer experience management, analytics, digital strategy, and innovation roles.
After identifying key market stressors, the report analyzes the five key drivers of successful customer engagement: Customer Understanding, Prioritization, Design, Measurement, and Culture.
This report provided by Enterprise Management Associates (EMA) is developed around research that's focused on showing the many faces of the CMDB – as a central point for governance, asset, inventory, change and configuration control, and as a core system, in many cases for more effective service assurance. Designated for IT adopters and planners – read by executives, as well as, architects, and technical influencers.
Learn more about Watson (as seen on Jeopardy!), the latest IBM Research Grand Challenge, designed to further the science of natural language processing through advances in question and answer technology. This paper explains Watson's workload optimized system design and why this represents a new computing paradigm.
More than 40% of sports fans worldwide abandoned concession lines in the past 12 months – without making a purchase – because of excessive waiting, according to Oracle Hospitality Sports and Entertainment’s research report The Fan Experience: Changing the Game with Food and Beverage. The global study surveyed more than 3,500 sports fans in eight countries – Australia, Brazil, China, France, Germany, Japan, United Kingdom and United States – and focused on uncovering their top priorities. Most importantly, the survey aids venue operators by identifying “pain points” and solutions designed to trigger greater attendance and spark sales.
Published By: MuleSoft
Published Date: Jun 12, 2018
MuleSoft Positioned as a Leader 3 Consecutive Times
Read this complimentary copy of the 2018 Gartner Magic Quadrant for Full Lifecycle API Management, and find out why MuleSoft was named a Leader based on completeness of vision and the ability to execute. Read on to learn:
Expert perspectives on API Management
Critical analysis of key differentiators
Latest developments in integration technology
Industry benchmarks and trends
Gartner Magic Quadrant for Full Life Cycle API Management, Paolo Malinverno, Mark O'Neill, 30 April 2018. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of
Published By: MuleSoft
Published Date: Apr 15, 2019
The healthcare industry has been affected by disruption and the need for healthcare innovation. Legislative, market, and technology pressures make it imperative for healthcare organizations — including hospitals and health systems, payers, and life sciences companies — to become more agile.
IT teams in the industry are considering a microservices-based architecture as a means of accelerating healthcare innovation and increasing project delivery speed. MuleSoft research suggests that application development productivity increases of up to 10x are possible. Healthcare specifically stands to benefit from this architectural paradigm.
This whitepaper will address:
Why microservices matter for healthcare IT teams and for healthcare innovation
Design principles for a microservices architecture
How Anypoint Platform can help you implement microservices best practices
VMware named a Leader, positioned furthest for its Completeness of Vision. Read this complimentary copy of the 2018 Gartner Magic Quadrant for WAN Edge Infrastructure to find out more.
*Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including and warranties of merchantability or fitness for a particular purpose.
This consumer based research was designed to support
Travel Brands globally by understanding critical shifts in
both “customer mindset and behaviors”.
Although this research is focused on Generation Z, we
designed our full research around all of the generations for
context: Boomer, Gen X, Millennials and Gen Z.
If you would like to hear more about consumer habits and
behaviors for what matters throughout the Travel
Customer Journey, please reach out, we’re here to help.
The product portfolio decisions you make today will determine whether your company is relevant tomorrow. With such a fine line between success and failure, now is the time to make product portfolio decisions based on fact-not guesswork, political agendas, intuition or the opinions of the loudest voice in the room. Learn more today!
In this Research Report, Clabby Analytics describes why we believe that firms need to focus first and foremost on organization data - while, at the same time, designing a support infrastructure that can address user QoS needs to scale to meet needs.
YouGov has clients across the globe and is a vanguard leader in delivering real-time research. Yet until recently, these technology innovators were still relying on a time-consuming spreadsheet and paper-based performance review process. Their solution? They fired their paper-based performance review process and turned to the performance management system designed just for small business: Cornerstone OnDemand.
How IBM can help
As one of the world’s leading research organizations, and one
of the world’s top contributors to open source projects, IBM
is committed to fostering the collaborative effort required to
transform how people, governments and businesses transact
and interact. IBM provides clients the blockchain technology
fabric, consulting and systems integration capabilities to
design and rapidly adopt distributed ledgers, digital identity
and blockchain solutions. IBM helps clients leverage the
global scale, business domain expertise and deep cloud
integration experience required for the application of these
technologies. Learn more at ibm.com/blockchain.
The IBM Global Electronics practice uniquely combines IBM
and partner services, hardware, software and research into
integrated solutions that can help you deliver innovation,
create differentiated customer experiences and optimize
your global operations. Please visit ibm.com/electronics
Perfect order fulfillment requires companies to have seamless integration of all supply chain execution (SCE) including, logistics processes from manufacturing, transportation, warehouse, global trade to mobile and RFID. Recent research from Gartner reveals that most supply chain organizations continue to operate as functional silos – warehousing, transportation and manufacturing – with minimal, if any, process integration and synchronization between execution silos. The Gartner Research report provides key insights into how supply chain and IT leaders can transform logistics by breaking down functional silos, and designing business processes that span, optimize and synchronize across traditional functional domains.
The Internet of Things (IoT) is rapidly emerging as a core transformational technology of the digital era. The ability to gather data from sensors embedded throughout an enterprise can drive insights and operational efficiencies from the supply chain to the customer. But IoT and Industrial IoT (IIoT) implementations require high degrees of IT/OT convergence - collaboration and integration between information technology and operational technology groups - to succeed.
These two groups, however, often have different goals, performance metrics, and perspectives on both the collaboration and the outcome. This SAS/HPE-sponsored paper helps readers get a better understanding of the relationship, either real or perceived, between these two groups. Futurum Research surveyed the state of the relationship between IT and OT teams as it pertains to the design, implementation, and creation of value through IoT technologies.
While many who invest in Data Center Infrastructure Management (DCIM) software benefit greatly, some do not. Research has revealed a number of pitfalls that end users should avoid when evaluating and implementing DCIM solutions. Choosing an inappropriate solution, relying on inadequate processes, and a lack of commitment / ownership / knowledge can each undermine a chosen toolset’s ability to deliver the value it was designed to provide. This paper describes these common pitfalls and provides practical guidance on how to avoid them.
In our benchmark research, at least half of participants that use spreadsheets to support a business process routinely say that these tools make it difficult for them to do their job. Yet spreadsheets continue to dominate in a range of business functions and processes.
At the heart of the problem is a disconnect between what spreadsheets were originally designed to do, and how they are actually used today in corporations.