Unified Communications (UC) aims to unite securely and seamlessly all the different business communications channels that exist in a company. That includes voice, video, data, IM, mobility and the Web etc. This report examines in detail the key industry drivers and benefits that are inspiring large scale enterprises to adopt a Unified Communications strategy.
Citrix NetScaler helps your organization fully optimize, secure and control the delivery of all enterprise and cloud services. NetScaler Insight Center and ActionAnalytics deliver unprecedented visibility and enables real-time control in response to network traffic from a variety of services such as native web and mobile apps and virtual desktops.
Published By: LogMeIn
Published Date: Oct 10, 2014
This report includes five important conclusions, and three of them are channel specific. In each of these cases, we have the benefit of open-ended responses which add true color to the statistical data included in the report.
As IT infrastructures evolve, the complexity of software assets is constantly increasing, creating headaches for IT pros whose responsibility it is to keep track of it all. In response, many are
turning to software asset management (SAM) software. Chances are your organization may already have an asset management product in place that you think is adequate.
Discover. Evaluate. Act. Reduce risk with real-time identification, assessment. This white paper discusses a new approach to protecting your network through a combination of active and passive network discovery and monitoring, in real-time.
Integrating SIEM and threat intelligence to mitigate bad actors is essential for having a resilient security posture. The McAfee response is to expand the Security Connected framework by pairing McAfee SIEM and McAfee Global Threat Intelligence.
The most menacing type of cyberattack is invisible. The risk to enterprises is real as evidenced by recent high-profile attacks. Organizations need layered security controls that work together to detect the presence and actions of stealthy malware and attackers.
Today's faster, newer and greatly improved malicious user requires a faster, newer and greatly improved response. Smarter attackers require more intelligent countermeasures, including faster and more reliable analysis, to react to security issues.
SANS recently surveyed incident response (IR) teams to get a clearer picture of what they're up against today. The results are in; most organizations lack formalized IR plans, they expressed a need to collect and correlate threat intelligence and SIEM tools are their focus for improving IR capabilities.
Broad adoption of SIEM technology is being driven by the need to detect threats and breaches, as well as by compliance needs. Early breach discovery requires effective user activity, data access and application activity monitoring. Vendors are improving threat intelligence and security analytics. Read this report from leading analyst firm Gartner, to learn why they have placed McAfee as a Leader in the Magic Quadrant for Security Information and Event Management.
A survey commissioned by Intel Security and conducted by Evalueserve, in conjunction with the report, suggests that a majority of companies lack confidence in their ability to detect targeted attacks in a timely manner. Even companies best prepared to handle targeted attacks are taking the time to investigate high volumes of events. Key findings include 78% of those able to detect attacks in minutes had a proactive, real-time SIEM solution.
How do we get more visibility into attacks across our environments, improve our response, and reduce response time? SANS Analyst, James Tarala, provides insight on the solution by automating functions that should be automated and connecting the dots between detection systems and response. Connecting these dots and applying intelligence provides responders rich context into the observed behaviors for taking action. Integrating these processes improves accuracy, while reducing time, manpower, and costs involved in detecting and managing events. This white paper explores how to achieve this.
This paper is the result of a recent SANS survey exploring the use of analytics and intelligence today and exposes the impediments to successful implementation. Organizations that are deploying analytics and intelligence properly are experiencing faster response and detection times, as well as greater visibility. However, many are confused about how to integrate and automate their intelligence collection processes.
Information technology is undergoing rapid change as organizations of all types begin to embrace the idea of
moving computing infrastructure from on-premises to the cloud. It is easy to understand why the cloud has taken
off faster than any technology phenomenon in recent memory. The cloud has the potential to reduce total cost of
ownership (TCO) while enabling quicker responses to fast-moving markets and ever-changing customer needs.
“Being able to flex your compute resources based on changes in volume and customer demand increases agility,
making going to the cloud a very attractive proposition for our customers,” says Brian Johnston, chief technology
officer for QTS in Overland Park, Kansas, a provider of data center solutions and fully managed services.
Published By: Polycom
Published Date: May 22, 2017
Collaboration takes many forms, a simple message and response, a quick phone call, a brief meeting or a formal video conference. Whatever form it takes, collaboration can deliver many business benefits, so it’s important to give employees the right tools for the right environment.
Published By: Dell EMC
Published Date: Mar 18, 2016
EMC has recently enhanced its VNX block-based deduplication technology enabling flexible data reduction across a wide variety of use cases from virtual desktops to virtual servers and databases. While block-based deduplication is not new for VNX, this latest enhancement, according to EMC, offers up to a 3x better performance at half the response time.
Published By: ServiceNow
Published Date: Oct 11, 2017
Customer service and contact centers are on the front lines representing organizations. Their successful handling of service issues helps deliver on the promise of a great customer experience. To continue meeting the demands of customers — while fulfilling the organizational goal of delivering a differentiated
service experience — the modern customer service organization requires a seamlessly integrated front-office to back-office enterprise applications architecture and set of processes. As products and services become more technical in nature — think IoT devices — this interconnectedness is essential. Systems and customer support staff must be informed and enabled through technology to provide a contextualized experience that meets the customer's needs. Consistency across channels, proactive service, knowledge of a customer's past service requirements, technical skills, and rapid assessment and response will be essential requirements for modern customer service, which in turn creates
Published By: Infosys
Published Date: May 21, 2018
Our client was a large financial institution with millions of customers using a wide range of products. So when customers called the contact center, they could have any query out of a possibility set of 68 categories. They would want investment advice, or ask about their account. Or they would simply want to reset their PIN. The trouble was that the large range of support offered at the contact center meant long and complex phone calls, as customers often found their way through the interactive voice response (VR) system to the wrong agent. They had to be re-routed-often several times- which gave our clients two problems.
Published By: Infosys
Published Date: May 21, 2018
Machines often form the backbone of businesses. Machinery breakdowns are extremely costly and there's never really a good time for these breakdowns. IN response to this challenge, companies have explored a variety of strategies - even preventive maintenance programs - to increase machine uptime. But every strategy - even a combination of strategies - has had only limited success.
Published By: Cloudian
Published Date: Feb 15, 2018
As the volume of unstructured data created and used continues to increase rapidly, organizations are faced with challenges around data storage. In response, many new technologies — specifically objectbased storage, software-defined storage, all-flash arrays, and cloud-based storage services — are experiencing rapid adoption. Yet object-based storage has been limited by the need to rewrite existing file-based applications — a prospect that is costly and requires more manpower than is practical for many organizations.
Cloudian offers both an object storage platform and more recently an enterprise file services product. When deployed together, Cloudian's products are designed to consolidate file and object data into a single repository and can enable organizations to manage environments that span the cloud as well as on-premises.