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Published By: Pega     Published Date: Sep 11, 2015
This report details our findings in order to help application development and delivery (AD&D) professionals supporting CRM operations select the right partner for their customer engagement initiatives.
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Pega
Published By: Polycom     Published Date: Feb 16, 2017
"Learn how one organization with Polycom voice devices and Microsoft Office 365 realized a 109% risk-adjusted ROI and benefits of $1.6M over three years. By deploying Polycom voice solutions for Microsoft Office 365, an engineering firm was able to realize: $1.6M in total risk-adjusted benefits $1M in incremental revenue with more billable hours $537k in improved productivity $74k in phone purchase and installation cost savings $14k in employee relocation cost savings Learn more about the business benefits and cost savings attributed to Polycom voice solutions for Microsoft Office 365. The Total Economic Impact Of Polycom Solutions For Microsoft Office 365, a commissioned September 2016 study conducted by Forrester Consulting on behalf of Polycom and Microsoft."
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polycom, business technology, roi, voice solutions, office 365, cloud pbx
    
Polycom
Published By: IBM     Published Date: Oct 12, 2015
Forrester worked with IBM to analyze the total economic impact that IBM Datacap has on an existing customer, who voiced these business challenges and objectives.
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IBM
Published By: IBM     Published Date: Feb 02, 2016
Join Forrester and IBM to learn how, clients are leveraging mobile and cloud to transform their businesses and bring new innovations to market.
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ibm, forrester, cloud, mobile application, delivery
    
IBM
Published By: Dell EMC     Published Date: Feb 23, 2017
This study provides IT decision-makers with insight on various types of clouds and how they are used today along with a practical framework to evaluate converged infrastructure versus do-it-yourself approaches.  Based on interviews with organizations that implemented VCE solutions, Forrester Consulting quantified how VCE converged infrastructure drove significant increases in IT efficiency and productivity, as well as decreases in the cost associated with infrastructure, security, and compliance. The study describes a process for setting improvement goals and measuring success for infrastructure modernization. This process is supported by an intuitive template.
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Dell EMC
Published By: Oracle     Published Date: Oct 29, 2015
For the past two years, Oracle has committed substantial R&D resources to developing a new software-as-a-service (SaaS) version of its popular on-premises commerce product. This Forrester Research brief analyzes the key differentiating capabilities of this new offering and will provide guidance to eBusiness and channel strategy professionals on how to evaluate this solution as part of their commerce technology replatforming initiatives.
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Oracle
Published By: Samsung     Published Date: Feb 02, 2016
The NPD Group, a market research firm, estimates that 50 to 70 percent of fast-food sales happen in the drive-thru lane. That’s in an industry that does an estimated $200 billion in annual sales across some 240,000 locations.
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samsung, outdoor display, market research, fast-food sales, npd group, retail
    
Samsung
Published By: Druva     Published Date: Aug 04, 2016
This IT guide provides actionable steps to reduce the impact of ransomware or other malware attacks. By quickly restoring data from time-indexed copies, organizations will be far less vulnerable to costly and debilitating ransom demands.
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Druva
Published By: Druva     Published Date: Aug 04, 2016
This IT guide provides actionable steps to reduce the impact of ransomware or other malware attacks. By quickly restoring data from time-indexed copies, organizations will be far less vulnerable to costly and debilitating ransom demands.
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technology, data, best practices, business technology
    
Druva
Published By: HPE Intel     Published Date: Jan 07, 2016
The HP 3PAR StoreServ 7450 All-flash Storage can improve IOPS and latency results dramatically, increase the overall performance of a high workload environment, and lower administrative management work. The costs and benefits for a composite organization for 20 TB of 3PAR All-flash storage, based on customer interviews, are: ? Investment costs: $130,722. ? Benefits: $1,213,601. ? Average cost/GB usable (street price) for all-flash storage (included 4:1 compaction and 25% overhead): $2.20
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HPE Intel
Published By: Code42     Published Date: Apr 22, 2016
Backup isn't just a copy in the cloud. It's the antidote to everything. Be it user error, natural disaster, hardware failure, malware, theft or litigation—there’s a countermeasure to restore your business to normal. Skeptical? Click through the eBook to find out how backup makes the enterprise impervious.
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back up protections, hardware failure, data protection, code 42
    
Code42
Published By: Turn     Published Date: Mar 09, 2016
This webinar will look at how a smart approach to viewability can drive better campaign results and optimize marketing ROI. Guest speaker Susan Bidel of Forrester Research and Lori Gubin of Turn will examine how viewability can support digital branding in display and video, where viewability fits in the spectrum of brand metrics, and how advertisers can avoid common viewability-related pitfalls.
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programmatic, video advertising, impression quality, dsp, demand side platform, viewable campaigns, viewability, measurement, programmatic advertising, smart market, omnichannel, multichannel
    
Turn
Published By: IBM     Published Date: Mar 31, 2016
"The market buzz around APIs has distorted executive's thought processes about how to make money from APIs. Our guest speaker, Forrester analyst Randy Heffner, will tell the real truth about how to drive value from APIs. Who Should Read/View This webcast: business audience Attend to also learn how to: Provide business users with real-time information for more informed decision making Leverage the latest cloud, mobile, and analytics enhancements in IIB v10 Use the IIB Healthcare Pack to accelerate development and deployment of integration solutions Who Should Attend this Webcast: business audience"
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ibm, api, integration, application program interface, middleware
    
IBM
Published By: IBM     Published Date: Apr 06, 2016
"Achieving Application Delivery Velocity with a 482% ROI IBM commissioned Forrester Consulting to conduct their Total Economic Impact™ (TEI) study that examines and quantifies potential return on investment (ROI) for IBM UrbanCode Deploy within an enterprise DevOps environment. The study determined that a composite organization, based on the customers interviewed, experienced an ROI of 482%! Read the Forrester Consulting study and learn learn how these enterprise organizations achieved: 97% reduction in the cost of releases Reduction in the risk of failed deployments 75% faster deployment times Download Study – See how IBM UrbanCode brings deployment velocity while reducing release costs"
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ibm, ibm urbancode, forrester consulting, total economic impact, deployment
    
IBM
Published By: IBM     Published Date: Jul 08, 2016
What is the total economic impact of IBM Datacap? This Forrester paper examines the total economic impact and potential ROI that enterprises may realize and provides a framework for how to measure financial impact in their organizations.
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ibm, forrester, forrester report, total economic impact, tei, ibm datacap, analytics
    
IBM
Published By: IBM     Published Date: Jul 12, 2016
As most companies now realize, analytics is increasingly more of an integral part of their day-to-day business operations. In a recent survey by a global research firm, 80% of CIOs stated that transition from backward-looking, passive analysis must shift to forward-looking predictive analytics. The challenge is that many analytic solutions are aligned to a specific platform, tied to inflexible programming models and requiring vast data movement. In this webcast, Forrester and experts from IBM will highlight how technology like Apache Spark on z/OS allows businesses to extract deep customer insight without the cost, latency and security risks of data movement throughout the enterprise.
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ibm, forrester, apache spark, spark technology, z systems
    
IBM
Published By: IBM     Published Date: Jul 14, 2016
Workiva commissioned Forrester Consulting to conduct a Total Economic ImpactTM study and examine the potential return on investment (ROI) enterprises may realize by deploying Wdesk for Controls Management. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Wdesk on their organizations and how it can be leveraged to optimize the processes necessary to deliver Sarbanes-Oxley (SOX) compliance. This in-depth financial summary finds a 238% three-year, risk-adjusted ROI for a large auto parts retailer. Key outcomes include reduced the effort required to formulate and update processes and controls for SOX compliance resulting in a three-year benefit of $190,568, and simplified audit efforts with improved audit trails in financial controls, delivering three-year present value benefits of $128,965.
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cloud reporting, business management, economic impact, forrester, consulting
    
IBM
Published By: IBM     Published Date: Jul 15, 2016
In this study commissioned by IBM, Forrester Consulting evaluates the changing security threats enterprises face today, as well as the evaluation and adoption trends regarding IPS as a result.
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forrester, ibm, security, consulting, access security, best practices, technology
    
IBM
Published By: Genesys     Published Date: Jun 08, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends.
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customer service trends, customer service, growth, application development and delivery, customer experience, automation
    
Genesys
Published By: Genesys     Published Date: Jul 13, 2018
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect. See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense. Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.
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Genesys
Published By: Cloudroute     Published Date: Jun 01, 2016
Cloud computing has changed the way businesses and people think about using technology to serve their needs. Too many, cloud computing is nothing but hype and overblown as the new direction for Information Technology. But to many more, cloud computing represents the future of how every business should plan, operate and execute applications, systems and processes. Goldman Sachs forecasts spending on cloud computing infrastructure and platforms will grow at a 30% compound annual growth rate (CAGR) from 2013 through 2018 compared with 5 percent growth for overall enterprise IT. Moreover, Forrester recently revised its 2011 forecast of the public cloud market size upward by 20 percent. Regardless, it is important to know what cloud computing is.
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Cloudroute
Published By: Hewlett Packard Enterprise     Published Date: Jul 18, 2018
Cost Savings And Business Benefits Enabled By The 3PAR StoreServ All-Flash Storage System and Recovery Manager Center (RMC)
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Jul 18, 2018
Forrester study reveals how a typical HPE SimpliVity customer reduces total cost of ownership by 69% by consolidating infrastructure, reducing CAPEX and OPEX, and simplifying system administration. The cost savings enable a 183% investment return with a short 7.2 month payback.
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Jul 18, 2018
To support a business technology agenda, infrastructure and operations (I&O) professionals must factor critical aspects of their own environments into their decisions and understand how these requirements affect implicit and explicit weighting as they evaluate hyperconverged infrastructure (HCI) offerings. This report covers the major variations in workloads and data services that can make an impact on your selection and outlines a methodology for evaluating the true cost of these solutions.
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Jul 18, 2018
"To remain competitive, organizations need to innovate their practices. But what are the infrastructure, best practices and technologies that lead to successful hybrid IT? Forrester Consulting evaluated IT decision makers leading their organizations through digital transformation to explore the technologies used, challenges experienced, and benefits gained from their hybrid IT models. See how other IT leaders are gaining speed and agility while reducing friction through composability and continuous delivery. "
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Hewlett Packard Enterprise
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