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Published By: Zendesk     Published Date: Jan 04, 2019
Quando sua empresa começa um novo capítulo, seja mudando de mercado ou lançando novos produtos e recursos, o momento é ótimo para expandir as operações de atendimento ao cliente de maneira inteligente. Sabemos que, se disponível, os clientes preferem usar a base de conhecimento para se ajudarem. Um relatório do Gartner estima que os Diretores de informática podem reduzir os custos com suporte em 25% ou mais quando uma rotina adequada de gestão de conhecimento é implementada. Se você estava esperando o momento certo para mergulhar de cabeça no autoatendimento, este white paper provará que você e seus agentes já fazem tudo o que precisam para oferecer autoatendimento excelente todos os dias.
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Zendesk
Published By: Salesforce.com     Published Date: Jul 16, 2013
Sales managers have faced the same challenges since long before CRM applications were invented. However, new tools and technologies are making their jobs easier. The future of sales performance management is integrated with CRM and social collaboration. It helps managers provide real-time coaching and motivation in context to drive better sales behaviors and, ultimately, better sales results.
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sales force automation, sales performance management, social performance management, crm applications, social collaboration
    
Salesforce.com
Published By: Applause Israel     Published Date: Jun 19, 2018
APPLAUSE CASE STUDY ACCELLION THE INCREASING IMPORTANCE AND COMPLEXITY OF DIGITAL EXPERIENCES Maintaining a strong digital presence is critical as digital experiences are now the front door for your brand. Websites, mobile apps, and connected devices are all different ways for you to connect with your customers on a deeper level, and foster a stronger relationship of trust and loyalty. While you now have a wide-open avenue to reach customers more effectively, you also need to account for a whole new level of complexity, especially in the mobile space. Millions of people can download the same mobile app and have entirely unique experiences. This is a result of how fragmented the digital world has become. ScientiaMobile counted 45,000 different device profiles on the market today, and estimates that this rate of fragmentation will only increase heading into the future. On top of this variability is the wide range on contexts in which your customers can be relying on your mobile app to wo
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Applause Israel
Published By: Brainshark     Published Date: Aug 23, 2016
Nearly all sales organizations have the same goal for their sales enablement strategies: to increase sales results and productivity. Of course while this is simple to say, it’s not so easy to achieve.
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brainshark, cso insights, sales, sales enablement optimization
    
Brainshark
Published By: Oracle OMC     Published Date: Nov 30, 2017
Since the theme of this brief is to keep things simple, let’s be as simple and plain as possible: The customer experience (CX) is broken because the marketer experience is broken. However, it’s not entirely marketing’s fault. Legacy technology provides only a distorted view of the customer. That’s what creates the broken experiences. It’s the same technology that—while providing rich behavioral, demographic, and preference data—does not allow for silos of data to be shared across channels.
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Oracle OMC
Published By: Cherwell Software     Published Date: Apr 07, 2016
Recently awarded Best Sandwich Menu Variety from NRN’s Consumer Picks Survey, Jason’s Deli is known for providing healthy menu options and excellent customer service to millions of customers each year. Their goal is to delight customers and create a positive experience every time. The Jason’s Deli IT department is no different. IT sets the same high standards for service delivery as Jason’s Deli does in their restaurants. IT partners with all areas of the business and wants to be “easy to do business with.”
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best practices, customer support, business intelligence, business optimization
    
Cherwell Software
Published By: LogRhythm     Published Date: Apr 04, 2017
The third-annual Cyberthreat Defense Report pursues this same objective: to inform the IT security community not so much about what the bad guys are up to, but rather about how their peers globally are currently defending against threats and the changes they expect to make going forward. Based on a rigorous survey of IT security decision makers and practitioners – across not only North America and Europe, but for the first time, in Asia Pacific and Latin America as well – the Cyberthreat Defense Report examines the current and planned deployment of countermeasures against the backdrop of numerous perceptions.
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LogRhythm
Published By: CyberSource EMEA     Published Date: May 04, 2018
The digital economy is dramatically changing how your customers buy products and services, and how they interact with your business. As customers increasingly use multiple devices (including Smartphones) to make their purchases, they expect fast, consistent and highly secure experiences – and you need to deliver. At the same time, you should remain vigilant about fraud. Effective fraud management is critical, not only for reducing risk, but also for accepting more good customer orders, improving customer engagement, controlling costs and achieving competitive advantage.
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CyberSource EMEA
Published By: Viventium     Published Date: Dec 19, 2016
Inspire Your People To Think About Work Differently You deserve HCM software that brings the same amount of passion to your business as you do. You deserve HCM software that allows you to live remarkably. Read this ebook to learn how Viventium software brings HCM to life- one remarkable experience at a time.
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viventium, hcm, mobile, employee engagement
    
Viventium
Published By: Dell EMC EMEA     Published Date: Feb 28, 2019
Im Rahmen der Implementierung von datengesteuerten Strategien in den verschiedensten Unternehmen bleibt der PC in all seinen Varianten das wichtigste Produktivitätstool für Mitarbeiter. IT-Führungskräfte müssen das PC-Management über den gesamten PC-Lebenszyklus hinweg leiten, damit Nutzer möglichst effektiv arbeiten können. Heute gehen IT-Führungskräfte den PC-Lebenszyklus über ein Kontinuum an, das von der Kontrolle bis zur Transformation reicht. Kontrolle ist auf Optimierung ausgerichtet, während der Schwerpunkt der Transformation auf den geschäftlichen Auswirkungen von Technologie liegt. Laden Sie dieses Whitepaper herunter, um weitere Informationen zu Dell Lösungen mit Intel® Technologie zu erhalten.
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Dell EMC EMEA
Published By: Lookout     Published Date: Sep 25, 2017
Ein Überblick über die gesamte Bandbreite der mobilen Risiken für Unternehmensdaten Es ist an der Zeit, das unternehmensweite Risikomanagement zu ändern. Mobilgeräte spielen in unserem privaten und beruflichen Leben eine zentrale Rolle. In der überwiegenden Mehrheit aller Unternehmen liegt der Schwerpunkt jedoch nach wie vor auf dem Schutz traditioneller PC-Endgeräte. Um diese Entwicklung zu fördern, hat Lookout die Matrix für mobile Risiken entwickelt. Sie dient dazu, Sicherheitsorganisationen für das Risikospektrum von Mobilgeräten zu sensibilisieren und Daten bereitzustellen, die die Häufigkeit von Sicherheitsrisiken für mobile Plattformen veranschaulichen.
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Lookout
Published By: McAfee EMEA     Published Date: Nov 15, 2017
Bei einem Software-definierten Rechenzentrum (Software-Defined Data Center, SDDC) handelt es sich um einen ganzheitlichen Ansatz für die Einrichtung besserer Rechenzentren. In der grundlegendsten Form ist ein SDDC eine Kombination aus virtuellen Rechnerressourcen und Software-definierten Speicher- sowie Netzwerksystemen, häufig ergänzt um übergreifende Sicherheitsfunktionen. Mit anderen Worten: Das SDDC fasst nicht nur alle üblicherweise physischen Rechner-, Speicher- sowie Netzwerkaspekte zusammen und automatisiert diese, sondern trägt zusätzlich auch zur Verbesserung der Sicherheit bei.
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McAfee EMEA
Published By: Microsoft     Published Date: Oct 06, 2016
Download the Keystone Research whitepaper to see how top performing enterprises use their IT investments to store, process, and use data to make more effective, real-time decisions. Keystone Research, a global economics and data-driven strategy consulting firm, interviewed senior IT and business decision makers at over three hundred businesses to uncover the relationship between Data & Analytics technologies and business performance. This research shows that companies who have developed the most sophisticated Data & Analytics platforms and apply these capabilities as a regular part of their business enjoy operating margins that are eight percentage points higher than lagging organizations. This translates to $100 million in operating profits on average for the more advanced companies in the sample controlling for factors such as company size and industry vertical.
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microsoft, analytics, data, business impact
    
Microsoft
Published By: Microsoft     Published Date: Feb 02, 2017
Download the Keystone Research whitepaper to see how top performing enterprises use their IT investments to store, process, and use data to make more effective, real-time decisions. Keystone Research, a global economics and data-driven strategy consulting firm, interviewed senior IT and business decision makers at over three hundred businesses to uncover the relationship between Data & Analytics technologies and business performance. This research shows that companies who have developed the most sophisticated Data & Analytics platforms and apply these capabilities as a regular part of their business enjoy operating margins that are eight percentage points higher than lagging organizations. This translates to $100 million in operating profits on average for the more advanced companies in the sample controlling for factors such as company size and industry vertical.
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Microsoft
Published By: Palo Alto Networks     Published Date: Dec 02, 2016
Data breaches are on the rise. The number of breach notifcations issued by the New York State Attorney General’s ofce, for example, has risen 40% during 2016 compared with the same period a year earlier.
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palo alto, antivirus, security, security value, prevention
    
Palo Alto Networks
Published By: Staples     Published Date: Jun 01, 2017
Formerly looked upon as just a cost center, the data center has taken center stage as the heart of your business operation. It has become an indispensable, critical component of your company's competitive strategy. As such, your data center has the same needs as the business it serves — the need for agility, flexibility, and adaptability to respond to new opportunity as quickly and effectively as possible. This white paper covers the latest trends that will promote your data center's growth beyond its current state.
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staples business advantage, data center, competitive strategy, market growth, midmarket growth
    
Staples
Published By: SAS     Published Date: Aug 03, 2016
Today’s customer experience requires a combination of individualized insights, connected interactions and an agile approach to meet customers in the channel of their choosing. This means more than simply doing the same things over in the new channels. It requires new ways of exploring customer trends and preferences, and being smarter about responding to these factors.
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technology, best practices, productivity, data, competitive advantage
    
SAS
Published By: Trend Micro, Inc.     Published Date: Apr 29, 2009
In January of 2008, a random sample of online technical newsletter subscribers at midsize companies (100-5,000 employees) received an email invitation to participate in a survey about data protection solutions use at their organizations. The goal of the survey was to identify sources of and/or reasons for information security breaches, and to better understand how businesses are planning to protect themselves against data leaks. The following report presents top line results of the study.
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trend micro, data breach, smb, midsize, breaches, data breaches, data loss prevention, dlp, hackers, data protection solutions, midsize organizations, smb, physical breach, virtual breach, malicious breach, sensitive information, malicious data leaks, threats, confidential information, data loss
    
Trend Micro, Inc.
Published By: Dell EMC     Published Date: May 09, 2019
Data security is a top priority and a daunting challenge for most organizations. Costly data breaches are incresing in number and sophiscation, and a growing list of regulations mandate that personal data be protected. At the same time, security technologies must not impede user productivity by creating obstacles or slowing performance, otherwise users might disable or circumvent them. A robust security strategy that includes authentication, encryption and advanced malware prevention enables an organization to keep data safe while enabling the way people work. Dell has conceived and executed an innovative securtiy strategy that provides date protection and threat prevention across an extensive line of products. Download this white paper from Dell and Intel® to learn more.
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Dell EMC
Published By: Adobe     Published Date: Jun 26, 2019
Customers expect to have the same experience with a store no matter where they are shopping – in a brick and mortar location, on the store’s website via laptop or on the store’s app via mobile device. Combining online and offline data helps retailers stay informed about their customers so they can drive customer loyalty and increase revenue.
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Adobe
Published By: TIBCO Software     Published Date: Jan 17, 2019
Over the past decade, businesses have made tremendous investments in information capture, storage, and analysis. But having a wealth of data isn’t the same as having valuable information. TIBCO® Data Virtualization products and services provide a way to turn your data stores into valuable information that improves decision-making and propels experimentation and innovation. This paper explains: •?What data virtualization is and its benefits •?When and when not to use data virtualization •?How to deploy data virtualization to benefit your business
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virtualization, data, users, analytics, sql, application, access, directory, outcomes, costs
    
TIBCO Software
Published By: TIBCO Software GmbH     Published Date: Jan 15, 2019
Over the past decade, businesses have made tremendous investments in information capture, storage, and analysis. But having a wealth of data isn’t the same as having valuable information. TIBCO® Data Virtualization products and services provide a way to turn your data stores into valuable information that improves decision-making and propels experimentation and innovation. This paper explains: •? What data virtualization is and its benefits •? When and when not to use data virtualization •? How to deploy data virtualization to benefit your business
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TIBCO Software GmbH
Published By: TIBCO Software     Published Date: Jan 17, 2019
Over the past decade, businesses have made tremendous investments in information capture, storage, and analysis. But having a wealth of data isn’t the same as having valuable information. Data Virtualization products and services provide a way to turn your data stores into valuable information that improves decision-making and propels experimentation and innovation. This paper explains: What data virtualization is and its benefits When and when not to use data virtualization How to deploy data virtualization to benefit your business How to unlock the value of your SAP data
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virtualization, data, users, analytics, sql, application, access, directory, outcomes, costs
    
TIBCO Software
Published By: TIBCO Software GmbH     Published Date: Jan 15, 2019
Over the past decade, businesses have made tremendous investments in information capture, storage, and analysis. But having a wealth of data isn’t the same as having valuable information. Data Virtualization products and services provide a way to turn your data stores into valuable information that improves decision-making and propels experimentation and innovation. This paper explains: •? What data virtualization is and its benefits •? When and when not to use data virtualization •? How to deploy data virtualization to benefit your business •? How to unlock the value of your SAP data
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TIBCO Software GmbH
Published By: MemSQL     Published Date: Nov 15, 2017
Data Warehousing in the Age of Artificial Intelligence This Ebook will guide you through building and deploying scalable, production-ready artificial-intelligence applications. Inside, you will find several artificial intelligence use cases, code samples to help you get started, and an outline of high throughput data processing architectures necessary for developing AI applications.
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data warehousing, artificial intelligence, data piplelines
    
MemSQL
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