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Published By: Akamai Technologies     Published Date: Dec 11, 2018
Traditional remote access technologies—like VPNs, proxies,and remote desktops—provide access in much the same way they did 20 years ago. However, new and growing business realities—like a growing mobile and distributed workforce—are forcing enterprises to take a different approach to address the complexity and security challenges that traditional access technologies present. Read this whitepaper to learn 5 key reasons why it’s time for enterprises to adopt a new remote access model.
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Akamai Technologies
Published By: Akamai Technologies     Published Date: Mar 07, 2019
Traditional remote access technologies—like VPNs, proxies,and remote desktops—provide access in much the same way they did 20 years ago. However, new and growing business realities—like a growing mobile and distributed workforce—are forcing enterprises to take a different approach to address the complexity and security challenges that traditional access technologies present. Read this whitepaper to learn 5 key reasons why it’s time for enterprises to adopt a new remote access model.
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Akamai Technologies
Published By: Cisco EMEA     Published Date: May 15, 2018
Your employees, customers, and partners need the ability to connect and collaborate, at any time, from any location—across time zones or simply across the conference table. And those workplaces are expanding faster than ever, powered by mobile and cloud usage that makes virtual meetings essential. With scalable and secure voice, video, and content sharing, real-time collaboration can happen anywhere. Staying connected can lead to improved productivity and faster decision-making, as well as better customer service. But only if the technology offers a seamless experience and is intuitive enough to drive user adoption. While the need for better meetings is universal, not all conferencing tools are the same. Choosing the wrong tool could actually decrease productivity by wasting valuable meeting time troubleshooting the technology, or by providing a negative experience that will deter users from embracing it. This is especially true in situations where poor meeting quality could impact
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Cisco EMEA
Published By: Juniper Networks     Published Date: Jan 11, 2016
Unsere Anleitung mit fünf Schritten zur Firewall-Planung bietet Ihnen eine Zusammenfassung zur Gestaltung der Netzwerk-Firewall. Sie enthält außerdem Links zu noch detaillierteren Websites und Veröffentlichungen zu diesem Thema. Wenn Sie die Firewall-Architektur für Ihr Unternehmen gestalten, sollten Sie zunächst diesen Text lesen.
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Juniper Networks
Published By: Salesforce.com     Published Date: Sep 16, 2013
How is it possible that in the same environment and under the same conditions, some reps achieve outstanding results while others struggle just to make their quota? In 5 Steps to Better Sales Performance we reveal the proven methods the best sales managers rely on to close the sales performance gap between average performers and All-Stars. Download now.
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sales performance management, crm, social collaboration, drive sales, best practices
    
Salesforce.com
Published By: Microsoft     Published Date: Jul 20, 2018
When you’re in the software business, your resources can be spread pretty thin. You like to stay focused on building great software, but there are always distractions— from supporting sales opportunities to assisting with customer deployments and troubleshooting existing installations. With so much time spent maintaining the status quo, few cycles remain for modernizing your technology, streamlining internal operations, delivering new customer value, and broadening your customer base. More likely than not, your offerings are based on an on-premises approach, forcing you and your customers to spend considerable time on essential requirements like infrastructure, scalability, availability, and security. Today, you still must deliver on those essentials, but the solutions you’re building—or, more accurately, the solutions you want to be building—need to do a lot more: support millions of users, span the globe, make sense of petabytes of data, and wow users in new ways. At the same time, y
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Microsoft
Published By: Ping Identity     Published Date: May 05, 2009
This white paper, intended for a management-level audience, describes why and how any organization can implement secure Internet single sign-on with a federated identity management system. Learn more today!
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pingidentity, sso, secure internet, single sign-on, federated identity management system, software as a service, saas, business process outsourcing, bpo, ciso, attack, threats, personally-identifiable information, pii, trojan, virus, proprietary security mechanisms, crypto libraries, security assertion markup language, saml
    
Ping Identity
Published By: SubscriberMail     Published Date: Dec 12, 2008
The benefits of addressing the image suppression issue are significant. A recent controlled study by SubscriberMail demonstrated the response improvements gained by optimizing an email message to have impact even when images are not displayed. In this study, an email message that was not optimized for image suppression was sent to a test panel of approximately 50,000 subscribers. Simultaneously, a panel of similar makeup received a version of the same message optimized for non-graphical display. Compared to the non-optimized version, the optimized version saw an 87 percent increase in clicks.
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subscribermail, image blocking, image suppression
    
SubscriberMail
Published By: Ultimate Software     Published Date: May 10, 2013
Wishing for more time in your workday? You're not alone. Even the most seasoned HR professionals can find themselves trapped in the same administrative time drains day after day. In this eBook you'll learn five technology tips that allow you to work smarter and reclaim hours of lost time in the day. In addition, you'll get interactive sneak peeks at a one-of-a-kind solution that's helping thousands of HR professionals--just like you--optimize their productivity, increase efficiencies, as well as streamline company-wide employee communication.
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Ultimate Software
Published By: ExactTarget     Published Date: Aug 14, 2014
Marketing as you know it will never be the same. There’s a fundamental shift in relationships between brands and customers—fueled by smartphones, social media, and today’s always-on, always-connected mentality. Marketers have access to more customer data (big data) than ever before. But the quantity of data only matters if you’re smart about using it—to power 1:1 customer journeys.
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marketing cloud, target, big data, brands, customers, social media, smartphones, always-on
    
ExactTarget
Published By: Samanage     Published Date: Apr 24, 2014
As you evaluate Service Desk and Asset Management solutions in the marketplace, you likely have a set of requirements for features and functionality. But have you considered other key factors that will set you up for success with a cloud-based ITSM solution that might not be so obvious? Not evaluating solutions based on these considerations can delay implementation, driving up costs and causing undue stress for the IT professional. Don’t let them stop you in your tracks; instead, consider these criteria when making your solution decision and to gain greater organizational acceptance.
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samanage, service desk, asset management, itsm, it service management, itsm, itsm solutions, itsm tools, itam tools, itam solutions, it ticket management system, it workflow, it help desk, cloud-based solutions, saas solutions, it service desk, asset management, it service portfolio, it service catalog, itil software
    
Samanage
Published By: Cox Communications     Published Date: Nov 10, 2014
Business phone systems may not attract the same attention or achieve the same acclaim that computers, smart phones and tablets regularly receive. You won’t hear of too many publicized conferences or Twitter trends but that does not negate their importance.
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twitter, evolving features, business phone service, cox, functionality
    
Cox Communications
Published By: INetU Managed Hosting     Published Date: Oct 09, 2015
By moving to the cloud technology company, VIIAD, reduced its costs by 50%. Read this Cloud Computing article to see how you can do the same by learning the 6 lessons that were learned when moving applications to the cloud.
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cloud, hosting, managed hosting, private cloud, roi, cost reduction, cloud computing, managed services
    
INetU Managed Hosting
Published By: Lifesize     Published Date: Nov 23, 2015
Jemandem von Angesicht zu Angesicht gegenüberzusitzen, übersteigt die Wirkung einer Audiokonferenz oder einer E-Mail. Doch die Möglichkeit, den Videoanruf später zu präsentieren und mit anderen Teams innerhalb des Unternehmens oder auch extern teilen zu können, stellt diese Technologie auf eine ganz neue Stufe. Erfahren Sie, wie die Aufzeichnung von Videokonferenzen und das Teilen ganz neue Möglichkeiten der Zusammenarbeit eröffnet.
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video conferencing, video recording, hd video recording, benefits of video recording, video recording and sharing, collaboration, share video content, video recordings, sales
    
Lifesize
Published By: Zendesk     Published Date: Dec 10, 2018
Sus clientes tienen más conocimientos técnicos que nunca y han descubierto que prefieren resolver los problemas y dudas por sí mismos. Estudios realizados por ICMI durante años han confirmado que los clientes prefieren resolver los problemas por sus propios medios y en sus canales preferidos . Además, solo buscan una interacción directa cuando han agotado infructuosamente las opciones de autoservicio. Esta opinión está respaldada por los datos de American Express, según los cuales un 48 % de los clientes prefiere hablar con un representante de servicio de atención al cliente cuando tiene que resolver problemas complicados, pero solamente un 16 % escoge el mismo método de contacto para los asuntos más simples . Este documento tiene un objetivo sencillo: queremos ayudarle a generar un portal unificado que incluya su base de conocimientos, su comunidad y sus clientes. Todo esto se puede hacer con un Centro de Ayuda como Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Zendesk     Published Date: May 21, 2018
Customers are more technically savvy than everand have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers onlyseek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Jun 29, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Lifesize     Published Date: Nov 23, 2015
Mitarbeiter an untschiedlichen Standorten zu führen muss nicht anders sein als mit ihnen im gleichen Gebäude zusammenzuarbeiten. Wie? Mit Videokommunikation. Telearbeit - Erfahren Sie, wie einfach (und selbstverständlich) es ist, Produktivität, Enthusiasmus und Leistung von verstreut arbeitenden Teams zu steigern.
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tips for managing a remote workforce, video conferencing, benefits of using video conferencing, remote workers management, teleworking, employee performance, virtual meetings
    
Lifesize
Published By: SAS     Published Date: Aug 03, 2016
When was the last time you had an outstanding customer experience? Perhaps you hesitated before answering. Now, think for a minute about your customers – would they hesitate before answering the same question about your business? If you think the answer might be yes, it’s time to consider the customer journey.
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best practices, customer service, service platform, productivity
    
SAS
Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
Un numero sempre crescente di aziende ricorre alla containerizzazione delle applicazioni per aumentare l'efficienza e la velocità dello sviluppo. Grazie ai container, gli sviluppatori possono inserire in un pacchetto, inviare ed eseguire qualunque applicazione sotto forma di container leggero e autosufficiente, eseguibile praticamente ovunque, per garantire la portabilità istantanea dell'applicazione. Per comprendere più chiaramente lo stato del monitoraggio dei container, abbiamo intervistato 100 executive e identificato i principali trend per i container. In questo eBook viene esaminato ogni singolo trend, quindi vengono forniti indicazioni concrete e passi successivi da compiere per garantire il controllo completo del monitoraggio dell'ambiente container.
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CA Technologies EMEA
Published By: Monetate     Published Date: Sep 30, 2014
Interested in starting a testing program, but struggling to get internal support? We know, it’s crazy; but take some comfort in that fact that many marketers still face the same roadblocks as you. And that’s why we created this white paper. Inside, you’ll find a specific plan on how to convince your company’s leaders that website testing is essential to the overall business.
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website testing, internal support, buy-in, emerging marketing
    
Monetate
Published By: CAST     Published Date: May 07, 2013
As enterprise IT departments increasingly move toward multi-sourcing environments, it is more important than ever to measure ADM deliverables—not only to manage risks by ensuring overall structural quality of systems, but also to objectively evaluate vendors and make smarter sourcing decisions. This paper describes the eight steps for integrating Sofware Analysis & Measurement (SAM) in your outsourcing relationship lifecycle—from RFP preparation to contract development, team transition and benchmarking—to objectively evaluate the reliability, security, efficiency, maintainability, and size of software deliverables. This measurement can greatly improve the maturity in your outsourcing relationships to enhance performance and reduce risk.
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adm, managing risk, sam, software analysis & measurement, sam solutions, vendor management, outsourcing, outsourcers
    
CAST
Published By: Netsuite     Published Date: Jul 24, 2017
When was the last time you upgraded your ERP system? Not just patched, fixed or tinkered with it—but implemented a substantive upgrade that enabled real business innovation, generated excitement and unleashed a wave of ideas and productivity from your users? You know—the same kinds of enthusiasm that greets web or iPhone apps like Instagram, Spotify, Netflix, etc.?
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Netsuite
Published By: Oracle     Published Date: May 20, 2019
Today’s Outdated State of ERP When was the last time you upgraded your ERP system? Not just patched, fixed or tinkered with it—but implemented a substantive upgrade that enabled real business innovation, generated excitement and unleashed a wave of ideas and productivity from your users? You know—the same kinds of enthusiasm that greets web or iPhone apps like Instagram, Spotify, Netflix, etc.? If you’re like your peers, then the answer is “not in recent memory.” In fact, according to Forrester, “approximately half of ERP customers are on releases that are two versions behind the current release, which may be four years old or more.” Download this whitepaper to find out more about how outdated ERP systems are harming businesses.
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Oracle
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