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Published By: Oracle     Published Date: May 20, 2019
Today’s Outdated State of ERP When was the last time you upgraded your ERP system? Not just patched, fixed or tinkered with it—but implemented a substantive upgrade that enabled real business innovation, generated excitement and unleashed a wave of ideas and productivity from your users? You know—the same kinds of enthusiasm that greets web or iPhone apps like Instagram, Spotify, Netflix, etc.? If you’re like your peers, then the answer is “not in recent memory.” In fact, according to Forrester, “approximately half of ERP customers are on releases that are two versions behind the current release, which may be four years old or more.” Download this whitepaper to find out more about how outdated ERP systems are harming businesses.
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Oracle
Published By: Cisco     Published Date: Apr 10, 2015
Not all 802.11ac solutions are the same, with the right approach, you can combine the mobility of wireless with the performance of wired networks. To get up to speed on 802.11ac, we're providing an 802.11ac migration cheat sheet and webinar on-demand.
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cisco, 802.11ac, wireless, wifi, network performance
    
Cisco
Published By: Infosys BPM Ltd     Published Date: Feb 12, 2019
A global infrastructure management company entered into a factoring agreement with a leading US financial institution in Australia. However, it realized that it was paying unreasonably high interest payments to the financial institution and wanted to trace the reason for the same. Infosys BPM took the initiative to analyze interest payments to the banker, and the customer payments pattern to provide insights on cost saving opportunities. Read on to know more on how did Infosys BPM help the client lead to a cash flow of $138M and also save $562,000 in factoring fees.
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Infosys BPM Ltd
Published By: Zendesk     Published Date: Dec 10, 2018
“O cliente tem sempre a razão” é uma máxima que a Zendesk leva muito a sério. O que o cliente quer? O que ele precisa? Esse é o foco de todas as atividades da Zendesk. De pequenas empresas que desejam crescer rapidamente e estabelecer suas marcas a grandes empresas que querem manter a fidelidade dos seus clientes, a Zendesk capacita corporações para que elas atendam, sem interrupções e em tempo real, a grandes bases de clientes nos canais que elas desejam, e utilizem dados e análises nas suas interações com os consumidores. Nesse ebook, você verá como organizações como a NatureBox, a Uber e a Instacart usam o Zendesk de maneiras inovadoras para criar experiências do cliente otimizadas e simples. Você aprenderá sobre: ? O fornecimento de suporte omnichannel personalizado em larga escala ? A personalização e manutenção de operações de suporte com facilidade ? O gerenciamento de fluxos de trabalho de suporte avançados para maximizar a produtividade ? A descoberta de informações sobre os c
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Zendesk
Published By: Zendesk     Published Date: Jan 04, 2019
“O cliente tem sempre a razão” é uma máxima que a Zendesk leva muito a sério. O que o cliente quer? O que ele precisa? Esse é o foco de todas as atividades da Zendesk. De pequenas empresas que desejam crescer rapidamente e estabelecer suas marcas a grandes empresas que querem manter a fidelidade dos seus clientes, a Zendesk capacita corporações para que elas atendam, sem interrupções e em tempo real, a grandes bases de clientes nos canais que elas desejam, e utilizem dados e análises nas suas interações com os consumidores. Nesse ebook, você verá como organizações como a NatureBox, a Uber e a Instacart usam o Zendesk de maneiras inovadoras para criar experiências do cliente otimizadas e simples. Você aprenderá sobre: ? O fornecimento de suporte omnichannel personalizado em larga escala ? A personalização e manutenção de operações de suporte com facilidade ? O gerenciamento de fluxos de trabalho de suporte avançados para maximizar a produtividade ? A descoberta de informações sobre os c
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Zendesk
Published By: Samuel Curtis Johnson Graduate School of Management     Published Date: Dec 19, 2017
In today’s society, it can be easy to overlook the benefits of earning an MBA. But research shows the benefits of going back to school far outweigh the costs for many individuals.
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cornell university, johnson cornell, mba, masters degree, business degree, continuing education, business learning, finance
    
Samuel Curtis Johnson Graduate School of Management
Published By: Vocalocity     Published Date: Apr 18, 2007
Hosted PBX phone solutions are revolutionizing how small and medium-sized businesses (SMBs) serve their customers, grow their business, and support their employees. Delivering the same enterprise level, professional phone system capabilities large businesses use at a much lower cost, hosted PBX is helping SMBs save money while putting their customer services on par with much larger organizations.
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pbx, phone, phone system, ip telephony, telecom, telecommunications, voip, voice over ip
    
Vocalocity
Published By: Forcepoint     Published Date: Jun 06, 2019
Today’s employees demand greater flexibility, productivity, and mobility. And while cloud and BYOD policies have answered that call, they’ve also added unforeseen complexities the way IT manages data security and compliance. How can you balance productivity and risk in SaaS environments? “A Guide to Achieving SaaS Security and Compliance” deconstructs the idea that cloud security and user productivity are mutually exclusive. This whitepaper includes guidance on how to: Select SaaS providers that follow the very same external standards (e.g., PCI DSS) as your organization. Apply the same in-house security, governance, and compliance principles to cloud services. Leverage tools and processes to gain visibility, control access, and protect data in your SaaS environment.
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Forcepoint
Published By: KEMP Technologies     Published Date: Aug 04, 2008
Today’s small-to-medium sized businesses (SMB) are undergoing the same IT evolution as their enterprise counterparts, only on a smaller scale. For SMBs, website reliability, flexible scalability, performance and ease of management are as essential to SMB website infrastructure as they are to an enterprise. It’s fare to say that these capabilities are an important operational imperative for businesses of all sizes.
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load balancer, load balancing, application delivery, ssl acceleration, application optimization, windows terminal services, terminal services, content switching
    
KEMP Technologies
Published By: VMware, Inc     Published Date: Oct 30, 2014
VMware® delivers vCloud® Government Service, provided by Carpathia®, an enterprise class hybrid cloud solution where both onsite and offsite IT environments are not just connected and integrated with common management, but are designed to run existing and new applications in exactly the same way. With vCloud Government Service, government customers don’t have to spend cycles adapting to the cloud and rewriting code; instead, they can focus on leveraging what the cloud brings to deliver value to their branch of government or mission responsibilities. Customers can securely extend their data centers to the cloud rapidly, easily and confidently, using a more supportive and integrated cloud infrastructure that is FedRAMP authorized.
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hybrid cloud, government agencies, it environments, cloud infrastructure
    
VMware, Inc
Published By: Ahead     Published Date: Jun 05, 2019
Digital Requires a New Level of Insight and Control Digital strategies have caused business executives to intensify their scrutiny of how technology affects bottom line performance. With a growing emphasis on differentiating the customer experience in highly competitive markets, these executives want to understand how their IT systems affect everything from brand perception to customer acquisition and loyalty. 3 | A Guide to Intelligent Operations Meanwhile, those same demanding business leaders lack appreciation and patience for the complexity of today’s digital technology environment. While applications and user experiences are simpler and more intuitive, the backend processing, application interdependencies, and underlying infrastructure are more complex than ever, even in light of the benefits of abstraction, virtualization, and cloud computing (see Figure 1.) While CIOs have long been expected to improve stability and uptime - and done a pretty good job of it - the stakes are much
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Ahead
Published By: CA Technologies     Published Date: Aug 22, 2017
In his 1966 book “The Psychology of Science,” American psychologist Abraham Maslow tackled the idea that those in the field of psychology needed to approach treatment from multiple perspectives, to take on new ideas, and not just continue using the same theories and techniques created by Freud and his followers so many years ago. Acknowledging that changing your point of view can be difficult, Maslow wrote “[I]t is tempting, if the only tool you have is a hammer, to treat everything like a nail.” We have all had this experience. We get so used to the way things have been done in the past, we sometimes don’t question the reasons for doing them.
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CA Technologies
Published By: CA Technologies EMEA     Published Date: May 23, 2018
In his 1966 book “The Psychology of Science,” American psychologist Abraham Maslow tackled the idea that those in the field of psychology needed to approach treatment from multiple perspectives, to take on new ideas, and not just continue using the same theories and techniques created by Freud and his followers so many years ago. It may seem curious to refer to psychology in a work on REST and API Design, but it works to illustrate two distinctive points: (1) that all design decisions, regardless of whether they pertain to software or architecture, should be made within the context of functional, behavioral, and social requirements—not random trends; (2) when you only know how to do one thing well, everything tends to look identical. To get started, let’s take a look at REST in some detail by downloading this whitepaper today.
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CA Technologies EMEA
Published By: Oracle     Published Date: Nov 01, 2013
3 best practices for providing ‘a little extra service’ using chat and email management that will save your company money and drives high customer satisfaction at the same time.
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zenithoptimedia, oracle, customer satisfaction, customer interaction, customer service, live chat, email management, personalized web self-service
    
Oracle
Published By: Oracle     Published Date: Nov 13, 2013
3 best practices for providing ‘a little extra service’ using chat and email management that will save your company money and drives high customer satisfaction at the same time.
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zenithoptimedia, oracle, customer satisfaction, customer interaction, customer service, live chat, email management, personalized web self-service
    
Oracle
Published By: IBM APAC     Published Date: Aug 25, 2017
Consumerization of IT and the Internet of Things (IoT) are revolutionizing how people live. Users are increasingly becoming accustomed to instant gratification when using technology in their personal lives, whether for gaming, shopping or managing their daily activities. And they want the same kind of immediate service when they go to work. To address this expectation, IT support needs to adapt, evolve and even revolutionize itself or become outdated. In short, IT support must reinvent itself into a friendly, proactive service that is tied directly to a business’ profitability.
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cognitive it support, transactions, system of engagement, soa, omnichannel support, ibm
    
IBM APAC
Published By: OKTA     Published Date: Sep 26, 2017
Cyberbreaches aren’t just in the news—they are the news. Yet headlines rarely mention the No. 1 source of those breaches: weak or stolen passwords. Whether they involve malware, hacking, phishing, or social engineering, the vast majority of breaches begin with account compromise and credential theft, followed by dormant lateral network movement and data exfiltration. In fact, weak or stolen passwords account for a staggering 81% of breaches, according to the Verizon 2017 Data Breach Investigations Report. Not surprisingly, a new Okta-sponsored IDG survey finds that identity access management (IAM) is a top priority for nearly three-quarters (74%) of IT and security leaders. Yet the same survey uncovers widespread concern that their current IAM implementations are falling short. Just one worrisome example: Fewer than one-third (30%) of respondents report a good or better ability to detect a compromise of credentials. The following report explores the gap between respondents’ aspiratio
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OKTA
Published By: Emotive Brand     Published Date: Jan 27, 2010
The concepts of "brand" and "reputation" are often seen as one and the same. However, when viewed separately, significant opportunities arise to improve both. The road to successful branding has never been more complex or challenging. What started, as a one-way lane going directly from the manufacturer's door to the buyer's door is now an everexpanding, two-way, multi-lane superhighway with intersections, tollbooths, and rest stops.
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emotive brands, reputation, branding, brand
    
Emotive Brand
Published By: Oracle     Published Date: Feb 21, 2018
Over the last decade we have seen the dramatic increase in adoption of Mobile as an engagement channel for consumers and employees within the enterprise. What we are seeing now is the emergence of messaging through channels like FB Messenger, WhatsApp, WeChat, Slack, SMS, as a dominant engagement channel. Over 4.1 Billion users around the world are on instant messaging apps, adopted a rate that was much faster than on social networks. What makes these channels the default choice is the expected instant response if the other person is on or the push notification that triggers the person on the other side to respond immediately. These users that use instant messaging channels to converse with their friends and family want to use the same familiar user experience and channel to instantly communicate with the enterprise. These channels are doing to apps what browsers did to client server apps i.e. these channels are rapidly becoming the next browser. This is leading to the innovations in c
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Oracle
Published By: LogRhythm     Published Date: Aug 08, 2016
IT environments have become much more vulnerable as enterprise mobility, cloud services and “bring-your-own-everything” have broken down the defensible perimeter and added layers of complexity to securing the enterprise. At the same time, the nature of cyber threats has changed dramatically. Threat actors are well organized and well funded, and many of them are known to be supported by nation states. They have sophisticated technical skills which allow these actors to create custom malware for very specific targets, and they are relentless in pursuit of their objectives. Moreover, almost anyone with a malicious intent can purchase malware and rent botnets on the Dark Web, lowering the bar for criminal entities, nation states, and terrorists to use cyber as a weapon of choice towards their intended purpose.
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security, technology, best practices, information technology, cyber threats, mobility
    
LogRhythm
Published By: VMware AirWatch     Published Date: Feb 21, 2017
For many IT organizations that have implemented desktop virtualization, a game-changing decision is on the horizon. New options are now available that can significantly simplify desktop management – and at the same time eliminate trade-offs between performance and cost. Download this Datamation whitepaper to learn about the options IT now has to unify desktop virtualization and application delivery under one platform, reducing costs and improving user experience with VMware® Horizon®.
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VMware AirWatch
Published By: eTouch     Published Date: Aug 04, 2009
The native speakers of the islands of Hawaii probably had no notion of the inadequacy of the Word and Email duopoly to corporate communications when they coined the term Wiki - literally meaning fast. However, Wikis have grown into just that -- a fast and efficient way of fostering knowledge sharing across corporations worldwide; combining elements of Word, email, RSS, plugins and other relevant technologies.
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roi, wiki, etouch, rss, plugins, word, email, blog
    
eTouch
Published By: Alcatel Lucent Enterprise     Published Date: Aug 31, 2017
In the same way, the WLAN seems to be demanding more of our attention these days. IT teams are spending an increasing amount of time managing, configuring and troubleshooting to accommodate a growing number of devices and apps, and to meet user demands for ever-faster speeds and better coverage.
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it teams, wlan, intelligent architecture, unified network, security management, iot onboarding
    
Alcatel Lucent Enterprise
Published By: Avi Networks     Published Date: May 23, 2019
TCPdump may be old, but does that matter? Application proliferation as apps move from bare metal to virtual machine to containers Network teams are asked to do more with the same number of people Network analysis in public clouds and containers requires different tools
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Avi Networks
Published By: DellEMC and Intel®     Published Date: Jul 05, 2017
Accelera applicazioni e piano di produzione dell'IT con la velocità, l'efficienza e la convenienza delle soluzioni completamente flash di Dell EMC e Intel®. Esamina la linea di array completamente flash e scopri perché Dell EMC è leader nelle soluzioni completamente flash. Processore Intel® Xeon® Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, il logo Intel, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, il logo Intel Inside, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi e Xeon Inside sono marchi di Intel Corporation o di società controllate da Intel negli Stati Uniti e/o in altri Paesi
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ultrabook, celeron, celeron inside, core inside, intel, il logo intel, intel atom, intel atom inside
    
DellEMC and  Intel®
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