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Published By: Huron Healthcare     Published Date: May 17, 2016
Physicians and advanced practice providers are crucial to every performance, quality, safety, care utilization and patient satisfaction goals. These factors significantly affect an organization's financial viability, which is why providers' compensation must be aligned with them.
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Huron Healthcare
Published By: Boston Software Systems, Inc.     Published Date: May 25, 2016
All phases of an EHR migration require planning and an understanding of what data is needed to provide a complete EHR that supports clinical adoption, patient care, safety and satisfaction. This white paper examines the strategic considerations and challenges encountered when migrating data to a new system.
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Boston Software Systems, Inc.
Published By: TigerText     Published Date: Sep 14, 2015
Hospital noise, like overhead pages, is one of the chief annoyances among patients. It can affect sleep, speedy recoveries and overall patient satisfaction. But, you can go above and beyond the national standard for patient care and boost your HCAHPS with a quick and easy way to communicate.
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TigerText
Published By: HealthLeaders Media     Published Date: Apr 14, 2016
Nearly six years after passage of the Patient Protection and Affordable Care Act, the healthcare industry is in the midst of a massive retooling that is dramatically altering the way we think about cost management, strategic partnerships, and customer service. Fee-for-service reimbursement is giving way to new models of care delivery and payment to support a system based on pay-for-value. With financial risk or payments tied to value measures (such as patient satisfaction, clinical performance, and population health), compensation and reimbursement will increasingly be tied to value-based incentives.
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HealthLeaders Media
Published By: API Healthcare     Published Date: Apr 24, 2015
Workforce management and the pursuit of productivity have formed a consistent pain point for hospitals for several years. The Affordable Care Act has only exacerbated the problem, increasing the demand on providers as the number of insured grows and the bar continues to rise on quality of care. According to a recent HealthLeaders Media Council survey, workforce productivity and acuity-based staffing will continue to be top priorities this year. Karlene Kerfoot, PhD, chief clinical integration officer at API Healthcare, says the survey results indicate a shift taking place as workforce management initiatives are expected to deliver more than reduced labor costs.
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API Healthcare
Published By: API Healthcare     Published Date: May 20, 2015
With the inception of Value-Based Purchasing, the measurement of successful patient care delivery has been redefined. The move from fee-for-service to pay-for-performance means that reimbursements are tied to the quality of care that is delivered.
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API Healthcare
Published By: API Healthcare     Published Date: Mar 28, 2016
An innovative staff scheduling model is reinventing how hospitals leverage their employees for better outcomes; including staff satisfaction, labor costs, and improved quality of care. View the paper to learn the research behind this new approach!
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API Healthcare
Published By: Truven Health Analytics     Published Date: Sep 01, 2014
Healthcare providers can deliver much more effective care if they have an understanding of the characteristics, attitudes, and self-reported health status of a patient’s age group. By communicating effectively and delivering care in a manner that resonates with that particular group of patients, healthcare providers can strive to achieve better outcomes and higher patient satisfaction.
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Truven Health Analytics
Published By: GetWellNetwork     Published Date: Aug 13, 2015
Discover how St. John’s Children's Hospital is improving pain management, patient satisfaction and nursing efficiencies through Interactive Patient Care (IPC). By integrating their IPC solution with the hospital's EMR and nursing notification badge, they’re managing patient expectations for pain control and streamlining assessments and documentation.
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GetWellNetwork
Published By: API Healthcare     Published Date: Aug 21, 2015
The shift to healthcare’s value-based model is being accelerated by measurable goals and an aggressive timeline. With improved patient experience as the objective, addressing root causes that impact patient satisfaction scores is crucial to success.
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API Healthcare
Published By: Spok     Published Date: Sep 12, 2014
eBrief: Six Tips to Keep Your Patients Satisfied Discover several of the patient satisfaction pain points top hospitals are focused on, and some of their approaches to tackling them.
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Spok
Published By: L.E.K. Consulting     Published Date: Apr 08, 2015
How can providers and insurers reduce costs and increase patient satisfaction? In the evolving value-based care (VBC) model, better healthcare IT is a must have. L.E.K.'s Joseph Johnson and Harsha Madannavar identify key success strategies in our latest Executive Insights.
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L.E.K. Consulting
Published By: RelayHealth     Published Date: Oct 15, 2015
Investing in healthcare benefits education and outreach for consumers can pay big dividends in the form of financial patient satisfaction and loyalty when those consumers become patients. Read this article to learn more.
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RelayHealth
Published By: Parallon     Published Date: Jun 15, 2015
Download the whitepaper to discover how to unlock value through three workforce strategies designed to address pressing needs for greater productivity, while supporting improved outcomes and patient satisfaction.
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Parallon
Published By: Here Technologies     Published Date: Jul 19, 2018
Businesses worldwide are being pushed to enhance customer service while streamlining costs and processes. This means looking to solution providers to help reduce the operating costs of vehicle fleets. Discover how HERE Technologies is using location services to boost efficiency, safety, and customer satisfaction. This e-book is for everyone who is developing innovative fleet solutions?that overcome management challenges and help customers gain a competitive advantage
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Here Technologies
Published By: Genesys     Published Date: Jun 13, 2018
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect. See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense. Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.
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artificial intelligence, customer service, agent productivity, recommendations
    
Genesys
Published By: NAVEX Global     Published Date: Jul 31, 2018
Compare your policy and procedure management programme to industry standards and identify where your programme needs improvements. Read the top challenges policy management programmes face in 2018 and expert recommendations on meeting those challenges. What You'll Learn: Where organisations are struggling with policy management What the best organisations do to create efficiency in their programme How organisations are starting to comply with new SFO and DOJ guidance How automated systems improve results and satisfaction for policy management
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NAVEX Global
Published By: Workday France     Published Date: Aug 03, 2018
La révolution numérique bouscule nos modes de vie, nos façons de travailler, nos modes de communication. Dans ce contexte de digitalisation, le CXP et Workday ont souhaité réaliser un état des lieux concernant les systèmes de paie et leur utilisation. Cette étude* identifie les priorités des entreprises, leurs attentes et le niveau de satisfaction vis-à-vis de leurs solutions de paie ainsi que l’exploitation des données qui en est faite.
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Workday France
Published By: Virtela Communications, Inc.     Published Date: Oct 12, 2011
Find out how companies have deployed remote access SSL VPNs to increase remote user satisfaction, improve accessibility to corporate resources, support business continuity planning, and reduce overall implementation and ongoing management costs. The white paper also covers how cloud-based SSL VPN services address high availability requirements, support unforeseen spikes in activity and optimize network performance. Lastly, learn how a single SSL VPN platform can support all your mobile access, telecommuting and partner extranet requirements to improve your ROI.
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virtela, healthcare, remote user satisfaction, roi
    
Virtela Communications, Inc.
Published By: Velaro     Published Date: May 06, 2014
Did you know that those who respond to a proactive online chat invitation are 6 times more likely to buy than the average website visitor? Download this paper for practical advice on using proactive chat to increase sales online sales and customer satisfaction.
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live chat, live chat software, proactive live chat, online sales conversions, ecommerce, online customer experience, customer support productivity, online sales
    
Velaro
Published By: Achievers     Published Date: Jun 26, 2014
The Ultimate Guide to Employee Recognition will challenge conventional thinking and help you become more future focused, so you can respond to the needs of today’s workforce and lead the way to employee success. You’ll learn to create a meaningful strategy from start to finish that yields higher levels of retention, higher customer satisfaction, exceptional employee engagement and alignment, and an unmatched culture of recognition and success.
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Achievers
Published By: ASG Software Solutions     Published Date: Apr 02, 2008
Business Service Management (BSM) is of growing importance in the IT world. By managing IT systems according to the business services they support - like order entry, online sales, shipping, or customer service - IT is able to deliver on real business goals like providing competitive advantage, improving customer satisfaction, driving revenue growth, and increasing shareholder value.
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asg, cmdb, bsm, itil, bsm, bsp, metacmdb, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, bsm, ecommerce, bpm, workflow, itsm, critical application, cms
    
ASG Software Solutions
Published By: Mcorp Consulting     Published Date: May 12, 2009
Learn how a deep understanding of touchpoints - and the ways they drive customers closer to you (or farther away) - can improve acquisition, retention and loyalty, create better customer experiences, strengthen relationships and boost your bottom line. (Plus 5 steps for leveraging touchpoints to profit from better customer relationships.)
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mcorp, customer experience, relationship lifecycle, loyalty, retention, bottom line, touchpoint marketing, touchpoint mapping, touchpoint management, touchpoint agency, customer experience strategy, customer journey mapping, touchpoint management, customer experience measurement, customer mapping, customer satisfaction measurement, crm
    
Mcorp Consulting
Published By: Mcorp Consulting     Published Date: Feb 17, 2010
See how the landscape of customer experience is being altered forever, as touchpoints continue to drive shifts in distribution, feedback and marketing channel control. In this whitepaper, you'll learn how making your touchpoints stronger, faster and smarter today will mean increased profits and stronger market positions tomorrow. (Plus 7 specific steps any company can take to improve customer experience today.)
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mcorp, customer experience, relationship lifecycle, loyalty, retention, bottom line, touchpoint marketing, touchpoint mapping, touchpoint management, touchpoint agency, customer experience strategy, customer journey mapping, touchpoint management, customer experience measurement, customer mapping, customer satisfaction measurement, crm
    
Mcorp Consulting
Published By: SuccessFactors     Published Date: Aug 29, 2012
How important is compensation management in motivating your workforce? It is one of the top five job-satisfaction factors. Learn how to reward employees and yet hold steady on payroll costs in this complimentary SuccessFactors white paper.
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successfactors, sap, reward employees, pay, performance, productivity, compensation, compensation strategy, connecting rewards and performance, motivating your workforce, workforce motivation
    
SuccessFactors
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