Physicians and advanced practice providers are crucial to every performance, quality, safety, care utilization and patient satisfaction goals. These factors significantly affect an organization's financial viability, which is why providers' compensation must be aligned with them.
All phases of an EHR migration require planning and an understanding of what data is needed to provide a complete EHR that supports clinical adoption, patient care, safety and satisfaction. This white paper examines the strategic considerations and challenges encountered when migrating data to a new system.
Published By: TigerText
Published Date: Sep 14, 2015
Hospital noise, like overhead pages, is one of the chief annoyances among patients. It can affect sleep, speedy recoveries and overall patient satisfaction. But, you can go above and beyond the national standard for patient care and boost your HCAHPS with a quick and easy way to communicate.
Nearly six years after passage of the Patient Protection and Affordable Care Act, the healthcare industry is in the midst of a massive retooling that is dramatically altering the way we think about cost management, strategic partnerships, and customer service.
Fee-for-service reimbursement is giving way to new models of care delivery and payment to support a system based on pay-for-value. With financial risk or payments tied to value measures (such as patient satisfaction, clinical performance, and population health), compensation and reimbursement will increasingly be tied to value-based incentives.
Workforce management and the pursuit of productivity have formed a consistent pain point for hospitals for several years. The Affordable Care Act has only exacerbated the problem, increasing the demand on providers as the number of insured grows and the bar continues to rise on quality of care. According to a recent HealthLeaders Media Council survey, workforce productivity and acuity-based staffing will continue to be top priorities this year. Karlene Kerfoot, PhD, chief clinical integration officer at API Healthcare, says the survey results indicate a shift taking place as workforce management initiatives are expected to deliver more than reduced labor costs.
With the inception of Value-Based Purchasing, the measurement of successful patient care delivery has been redefined. The move from fee-for-service to pay-for-performance means that reimbursements are tied to the quality of care that is delivered.
An innovative staff scheduling model is reinventing how hospitals leverage their employees for better outcomes; including staff satisfaction, labor costs, and improved quality of care.
View the paper to learn the research behind this new approach!
Healthcare providers can deliver much more effective care if they have an understanding of the characteristics, attitudes, and self-reported health status of a patientís age group. By communicating effectively and delivering care in a manner that resonates with that particular group of patients, healthcare providers can strive to achieve better outcomes and higher patient satisfaction.
Discover how St. Johnís Children's Hospital is improving pain management, patient satisfaction and nursing efficiencies through Interactive Patient Care (IPC). By integrating their IPC solution with the hospital's EMR and nursing notification badge, theyíre managing patient expectations for pain control and streamlining assessments and documentation.
The shift to healthcareís value-based model is being accelerated by measurable goals and an aggressive timeline. With improved patient experience as the objective, addressing root causes that impact patient satisfaction scores is crucial to success.
How can providers and insurers reduce costs and increase patient satisfaction? In the evolving value-based care (VBC) model, better healthcare IT is a must have. L.E.K.'s Joseph Johnson and Harsha Madannavar identify key success strategies in our latest Executive Insights.
Investing in healthcare benefits education and outreach for consumers can pay big dividends in the form of financial patient satisfaction and loyalty when those consumers become patients. Read this article to learn more.
Published By: Parallon
Published Date: Jun 15, 2015
Download the whitepaper to discover how to unlock value through three workforce strategies designed to address pressing needs for greater productivity, while supporting improved outcomes and patient satisfaction.
Published By: Cisco EMEA
Published Date: Nov 08, 2018
Digital transformation (DX) ó a technology-driven business strategy ó enables firms to gain or expand their competitive differentiation by embracing data-driven decision-making processes, whether for increasing operational efficiencies, developing new products and services, increasing customer satisfaction and retention, or getting a better intelligence on the market.
Big Data and analytics (BDA) applications form the foundation for enterprisewide digital transformation initiatives.
To find out more download this whitepaper today.
Published By: Zendesk
Published Date: Dec 03, 2018
Customer service metrics help us track how well we perform in our primary customer service missionóachieving and maintaining high customer satisfaction.
To achieve this mission, we need data to understand our operations and the customer experience. Fortunately, lots of data is available these days.
All the metrics for measuring this data are valuable, but which ones do we rely on to effectively measure our success and guarantee that weíre making smart business decisions? Which metrics make the difference when it comes to ensuring customer satisfaction? Weíve created this guide to help your business find those answers.
Published By: Mitutoyo
Published Date: Aug 24, 2018
Todayís factory intelligence is the collaborative orchestration of people and machines. By blending intelligence from multiple sources, factories are truly becoming smarter. But itís not just about the machines. Rather, people are improving machines through a true partnership that turns human experience into smarter machines.
This shift marks a re?orientation to a thought process thatís more natural to people.
After decades of working with 2D blueprints, designs and dimensioned drawings, factory intelligence leverages 3D models that are easier for people to comprehend and use. Plus, many people find more satisfaction in intelligent factory work that challenges them to manage relationships among machines, rather than repeatedly working on a single piece in a line. In smarter factories, people direct machines to adjust for shifting customer requirements and market demands.
DevOps allows teams to effectively build, test, release, and respond to your software. But creating an agile, data-driven culture is easier said than done. Developer and devops teams struggle with lack of visibility into application monitoring tools and systems, accelerated time-to-market pressure, and increased complexity throughout the devops lifecycle process. As a Splunk customer, how are you using your machine data platform to adopt DevOps and optimize your application delivery pipeline?
Download your copy of Driving DevOps Success With Data to learn:
How machine data can optimize your application delivery
The four key capabilities DevOps teams must have to optimize speed and customer satisfaction
Sample metrics to measure your DevOps processes against
Times are changing. Consumerís attitudes towards gardening have changed dramatically in recent years. The garden and landscape industries are still powerful draws, but competition for consumersí attention is fierce-successful garden retail centers must adjust to these changing times.
In this whitepaper, written by retail garden and hardware industry expert Ian Baldwin, explains the importance of customer loyalty by understanding and adapting to the new ways customers shop by matching the in-store experience to todayís buyersí needs.
View this whitepaper written by industry expert to learn how to create the best shopping experience for your lawn and garden customers.
Plant. Feed. Nurture. Grow.
Retailers today face a variety of new challenges including a concentrated selling season, customers being lured away by big-box stores, and constant margin pressures. In this guide youíll hear directly from Lawn and Garden retailers and learn how they have leveraged Epicor Eagle N Series to grow their business and drive superior customer service.
Epicor Eagle software helps lawn and garden businesses grow and thrive. Download this guide and understand how businesses like yours use retail technology from Epicor to realize a wealth of benefits.
Published By: Carhartt
Published Date: Nov 02, 2018
It makes sense. If the clothes Iím wearing fit right, are able to stretch, move and give me the room I need to do my job better, Iím going to be grateful and more committed to the employer who provided them. If Iím happy with what Iím wearing, chances are Iíll take more pride in the job Iím doing.
Find out how companies have deployed remote access SSL VPNs to increase remote user satisfaction, improve accessibility to corporate resources, support business continuity planning, and reduce overall implementation and ongoing management costs. The white paper also covers how cloud-based SSL VPN services address high availability requirements, support unforeseen spikes in activity and optimize network performance. Lastly, learn how a single SSL VPN platform can support all your mobile access, telecommuting and partner extranet requirements to improve your ROI.
Published By: MuleSoft
Published Date: Nov 27, 2018
Well-designed APIs, created along with a holistic integration strategy with Anypoint Platform, create a seamless omnichannel experience that customers want and businesses need. To deliver a reliable and unified experience more quickly, companies must adopt a new approach that involves an omnichannel architecture.
Across industries from healthcare to banking to retail, MuleSoft is powering omnichannel strategies that result in faster time to market, improved customer satisfaction, and increased revenue.
Watch this webinar, including a demo, to learn how to:
Take an API-led approach to omnichannel that enables companies to deliver a unified experience 5x faster
Leverage Anypoint Exchange to enable consistency by design through the reuse of integration assets across channels, translating to a consistent experience for your customers
Prepare for the future (and future channels) with support for different deployment models with a single, unified platform
John Withers, Produ
Did you know that those who respond to a proactive online chat invitation are 6 times more likely to buy than the average website visitor? Download this paper for practical advice on using proactive chat to increase sales online sales and customer satisfaction.