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Published By: Huron Healthcare     Published Date: May 17, 2016
Physicians and advanced practice providers are crucial to every performance, quality, safety, care utilization and patient satisfaction goals. These factors significantly affect an organization's financial viability, which is why providers' compensation must be aligned with them.
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Huron Healthcare
Published By: Boston Software Systems, Inc.     Published Date: May 25, 2016
All phases of an EHR migration require planning and an understanding of what data is needed to provide a complete EHR that supports clinical adoption, patient care, safety and satisfaction. This white paper examines the strategic considerations and challenges encountered when migrating data to a new system.
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Boston Software Systems, Inc.
Published By: TigerText     Published Date: Sep 14, 2015
Hospital noise, like overhead pages, is one of the chief annoyances among patients. It can affect sleep, speedy recoveries and overall patient satisfaction. But, you can go above and beyond the national standard for patient care and boost your HCAHPS with a quick and easy way to communicate.
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TigerText
Published By: HealthLeaders Media     Published Date: Apr 14, 2016
Nearly six years after passage of the Patient Protection and Affordable Care Act, the healthcare industry is in the midst of a massive retooling that is dramatically altering the way we think about cost management, strategic partnerships, and customer service. Fee-for-service reimbursement is giving way to new models of care delivery and payment to support a system based on pay-for-value. With financial risk or payments tied to value measures (such as patient satisfaction, clinical performance, and population health), compensation and reimbursement will increasingly be tied to value-based incentives.
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HealthLeaders Media
Published By: API Healthcare     Published Date: Apr 24, 2015
Workforce management and the pursuit of productivity have formed a consistent pain point for hospitals for several years. The Affordable Care Act has only exacerbated the problem, increasing the demand on providers as the number of insured grows and the bar continues to rise on quality of care. According to a recent HealthLeaders Media Council survey, workforce productivity and acuity-based staffing will continue to be top priorities this year. Karlene Kerfoot, PhD, chief clinical integration officer at API Healthcare, says the survey results indicate a shift taking place as workforce management initiatives are expected to deliver more than reduced labor costs.
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API Healthcare
Published By: API Healthcare     Published Date: May 20, 2015
With the inception of Value-Based Purchasing, the measurement of successful patient care delivery has been redefined. The move from fee-for-service to pay-for-performance means that reimbursements are tied to the quality of care that is delivered.
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API Healthcare
Published By: API Healthcare     Published Date: Mar 28, 2016
An innovative staff scheduling model is reinventing how hospitals leverage their employees for better outcomes; including staff satisfaction, labor costs, and improved quality of care. View the paper to learn the research behind this new approach!
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API Healthcare
Published By: Truven Health Analytics     Published Date: Sep 01, 2014
Healthcare providers can deliver much more effective care if they have an understanding of the characteristics, attitudes, and self-reported health status of a patient’s age group. By communicating effectively and delivering care in a manner that resonates with that particular group of patients, healthcare providers can strive to achieve better outcomes and higher patient satisfaction.
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Truven Health Analytics
Published By: GetWellNetwork     Published Date: Aug 13, 2015
Discover how St. John’s Children's Hospital is improving pain management, patient satisfaction and nursing efficiencies through Interactive Patient Care (IPC). By integrating their IPC solution with the hospital's EMR and nursing notification badge, they’re managing patient expectations for pain control and streamlining assessments and documentation.
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GetWellNetwork
Published By: API Healthcare     Published Date: Aug 21, 2015
The shift to healthcare’s value-based model is being accelerated by measurable goals and an aggressive timeline. With improved patient experience as the objective, addressing root causes that impact patient satisfaction scores is crucial to success.
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API Healthcare
Published By: Spok     Published Date: Sep 12, 2014
eBrief: Six Tips to Keep Your Patients Satisfied Discover several of the patient satisfaction pain points top hospitals are focused on, and some of their approaches to tackling them.
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Spok
Published By: L.E.K. Consulting     Published Date: Apr 08, 2015
How can providers and insurers reduce costs and increase patient satisfaction? In the evolving value-based care (VBC) model, better healthcare IT is a must have. L.E.K.'s Joseph Johnson and Harsha Madannavar identify key success strategies in our latest Executive Insights.
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L.E.K. Consulting
Published By: RelayHealth     Published Date: Oct 15, 2015
Investing in healthcare benefits education and outreach for consumers can pay big dividends in the form of financial patient satisfaction and loyalty when those consumers become patients. Read this article to learn more.
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RelayHealth
Published By: Parallon     Published Date: Jun 15, 2015
Download the whitepaper to discover how to unlock value through three workforce strategies designed to address pressing needs for greater productivity, while supporting improved outcomes and patient satisfaction.
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Parallon
Published By: Spectrum Enterprise     Published Date: Feb 27, 2018
H&S Ventures provides management services for the Anaheim Ducks hockey team and its home-ice venue—the Honda Center. This popular indoor arena hosts scores of events and concerts, and H&S oversees everything from ticket sales to marketing and finance. H&S’s performance is measured by attendance, big-name bookings and how much fans spend on merchandise and concessions. Digital innovation plays a crucial role in creating a thrilling live experience that raises fans’ satisfaction and their average “spend.”
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enterprise, digital, connection, revenues, marketing, tactics, technology
    
Spectrum Enterprise
Published By: Avanade DACH     Published Date: May 08, 2018
In this six-step guide, we aim to help you solve your data challenges to prepare for advanced analytics, cognitive computing, machine learning and the resulting benefits of AI. We’ll show you how to get your data house in order, scale beyond the proof of concept stage, and develop an agile approach to data management. By continually repeating the steps in this guide, you’ll sharpen your data and shape it into a truly transformational business asset. You’ll be able to overcome some of the most common business problems, and work toward making positive changes: • Improve customer satisfaction • Reduce equipment outages • Increase marketing campaign ROI • Minimize fraud loss • Improve employee retention • Increase accuracy for financial forecasts
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Avanade  DACH
Published By: Concur ENT     Published Date: May 11, 2018
Business travel accounts for the majority of your employee expenses. Travel and expenses are intrinsically linked, so why not manage them together? When you combine travel and expense, some questions are easier to answer: • Where can I find a full picture of travel and expense spend? • Are expense claims aligned to my travel policy? • Can I reclaim some VAT? To connect travel and expense management, businesses usually look for software that can manage both processes from beginning to end. This is commonly referred to as an integrated solution. The results could be cost savings, faster delivery or improved employee adoption and satisfaction
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Concur ENT
Published By: Sage     Published Date: May 21, 2018
At Sage, we love payroll. We’ve pulled together advice from our experts about how to make paying your staff, quick, easy and stress free. Tell us what you’d like to achieve, and we’ll tell you how your approach to payroll can help: • SAVE TIME AND MONEY • BOOST STAFF SATISFACTION • DRIVE MORE PROFITABLE GROWTH • STAY COMPLIANT
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Sage
Published By: Genesys     Published Date: Feb 21, 2018
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect. See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense. Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.
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forrester, artificial intelligence, consulting, customer experience
    
Genesys
Published By: LogMeIn     Published Date: Feb 27, 2018
Customer service organizations are struggling to react to the pace of innovation and the explosion of channels and devices. To get ahead of these challenges, AD&D pros must deeply invest in automation — automated answers, automated conversations, automated agent guidance, and automated end-to-end processes. They must also invest in intelligence to ensure automated technologies evolve and learn from prior interactions over time. Automation and intelligence quell the headcount increases. They will free agents from working on low-value or repetitive tasks, as they will only have to address highly complex customer scenarios or exceptions to standard operations. This also enables them to focus on building connections with customers to garner their satisfaction and loyalty.
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customer, service, operations, optimization
    
LogMeIn
Published By: Genesys     Published Date: Jun 13, 2018
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect. See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense. Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.
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artificial intelligence, customer service, agent productivity, recommendations
    
Genesys
Published By: Service Now     Published Date: Jan 26, 2018
Customer service is at an inflection point, in both the business-to-consumer and business-to-business sectors. Costs continue to skyrocket as the volume of inquiries increases, even as customer service budgets remain flat. Customer expectations seem to increase by the hour. Make a mistake or fail to resolve an issue quickly, and businesses may quickly see a decline in customer satisfaction and revenue. Download this whitepaper to learn more!
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Service Now
Published By: Workday France     Published Date: Apr 30, 2018
La révolution numérique bouscule nos modes de vie, nos façons de travailler, nos modes de communication. Dans ce contexte de digitalisation, le CXP et Workday ont souhaité réaliser un état des lieux concernant les systèmes de paie et leur utilisation. Cette étude* identifie les priorités des entreprises, leurs attentes et le niveau de satisfaction vis-à-vis de leurs solutions de paie ainsi que l’exploitation des données qui en est faite.
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Workday France
Published By: Genesys     Published Date: Jun 11, 2018
When you can anticipate customer needs, you can provide a customer experience that reduces frustration, increases satisfaction and creates better business results. Genesys Altocloud uses live analytics, powered by machine learning, to give you real-time insight into the customer experience. You can anticipate customer behavior, personalize journeys and use feedback to continuously tune your analytics to achieve desired business outcomes. Download the white paper and learn how to make better use of your analytics: • Automate responses that optimize the journey • identify and engage with customers before they contact you • Use predictive analytics and machine learning to drive outcomes
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customer needs, customer experience, customer behavior, customer journey
    
Genesys
Published By: Genesys     Published Date: Jun 11, 2018
While most companies today support multi-channel customer service, they typically manage individual channels in silos, resulting in a fragmented customer experience. Moving to an omnichannel contact center solution will not only provide a substantial competitive advantage, it will also improve the overall experience and satisfaction of both agents and customers. Download this tip sheet to learn eleven metrics for building your business case for omnichannel customer service including: • 50% reduction in processing of duplicate messages across channels • Over 20% increase in First Contact Resolution • 15% increase in CSAT
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omnichannel contact center, customer experience, csat, first contact resolution
    
Genesys
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