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seamless experience

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Published By: CyberSource     Published Date: Sep 26, 2017
With today’s customers demanding fast and seamless experiences, it’s critical that merchants’ payment technology evolve just as quickly. Read this guide to discover why payment is strategic to business operations today and how to master payment management to drive business success.
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CyberSource
Published By: AWS - ROI DNA     Published Date: Nov 19, 2018
Today’s IT teams spend far too much time struggling against increasing system complexity and tools failing to make monitoring easier and more reliable. To combat these challenges, both admins and site reliability engineers need a clear view of infrastructure performance and availability. Splunk® Insights for Infrastructure (SII) is an analytics-driven monitoring solution that provides the seamless experience organizations need for infrastructure monitoring on the AWS cloud. Download this product brief and discover how SII offers: • An easy install within minutes—available as a free download • Detailed investigations through granular metrics • Seamless monitoring and troubleshooting
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AWS - ROI DNA
Published By: Motorola Solutions     Published Date: Apr 24, 2019
What does it look like when all members of your hotel staff can communicate and coordinate seamlessly from any location, device or network? The time is NOW to imagine a world where devices, networks, and locations don’t matter. A world where hotel staff from transportation to security, maintenance, operations, housekeeping, and beyond can communicate effortlessly and instantly, both on and off site. A Unified Team Communications solution from Motorola Solutions is what’s NEXT for your hotel to make this all possible. This guide was created to help you experience how each and every staff member on and across your properties can work smarter, safer, and deliver a top-notch guest experience when equipped with intelligence driven communications solutions.
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Motorola Solutions
Published By: Motorola Solutions     Published Date: May 02, 2019
FORECASTER GUIDE | MANUFACTURING SOLUTIONS 2 What does it look like when all workers at your manufacturing facility can communicate and coordinate seamlessly from any location, device or network? The time is NOW to imagine a world where devices, networks, and locations don’t matter. A world where workers from production lines, to plant managers, engineers, security and beyond can communicate effortlessly and instantly, both on and offsite. A Unified Team Communications solution from Motorola Solutions is what’s NEXT for your facility to make this all possible. This guide was created to help you experience how each and every staff member can work smarter, safer, and minimize unwanted downtime when equipped with intelligence driven communications solutions. See how Unified Team Communications powers the collaboration between all these workers to create the next-generation in smart connected manufacturing:
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Motorola Solutions
Published By: Motorola Solutions     Published Date: Jun 05, 2019
THE TIME IS NOW TO CREATE AN ENGAGING SHOPPING EXPERIENCE FOR EVERY CUSTOMER. In the world of retail, the customer is always right. That’s why retailers today must ensure their staff is well-informed, well-coordinated, armed and ready with the right information to satisfy customers in stores. Whether it’s a customer’s question about a product or a request for a different size, shoppers expect retail associates to be empowered with accurate answers and attentive service. Above all, stores need to rely on strong communication technologies so retailers can deliver a seamless experience for shoppers and keep them coming back. When retailers create an engaging experience, customer interactions turn into transactions and occasional buyers turn into loyal brand advocates. Motorola Solutions Two-Way Business Radios are helping retailers across the nation enhance customer and employee interactions, efficiency and safety both in stores and warehouses – but which business radio model is right for
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Motorola Solutions
Published By: Five9     Published Date: Aug 01, 2019
Today’s organizations compete on customer experience and this trend will define the shape and scope of contact centers well into the next decade. To deliver the level of seamless experiences that customers expect, contact centers will need to harness all the advantages technology can offer – specifically, the cloud – to create an “intelligent cloud contact center” that utilizes machine learning and real-time data analysis. So, step one is to move your contact center to the cloud. ASAP. Once you are operating a cloud contact center, the next step is to start leveraging everything this enables you to do. This is where the “Intelligent Cloud Contact Center” comes into play.”
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Five9
Published By: Brocade     Published Date: Nov 25, 2015
Your business demands more than the basic load balancing solution offered by Amazon Web Services. Boost application performance by adding a sophisticated Brocade vADC to seamlessly integrate with any application deployed on AWS—improve user experience, scalability, and control.
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amazon, brocade, aws, fucntionality, amazon elb, web services
    
Brocade
Published By: Riverbed     Published Date: Feb 26, 2015
SteelHead SaaS offers up to 30x better application performance for cloud services and SaaS applications deployed in enterprises. The solution combines the best of WAN optimization with the best of Internet optimization to provide a seamless transition for users between private and public clouds. Customers experience application acceleration immediately, without requiring any configuration changes to the user or service provider environments.
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sas, optimization, private clouds, public clouds, saas applications
    
Riverbed
Published By: Tealeaf     Published Date: Apr 14, 2011
This guide focuses on how to provide a more seamless customer experience for customers transitioning from the website (mobile or fixed) to the customer service center.
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customer experience gap, customer service center, tealeaf, contact center, visibility, online experience, online channel, customer service optimization
    
Tealeaf
Published By: Entrust Datacard     Published Date: Jan 16, 2015
Google is phasing out SHA-1, a secure hash algorithm for SSL certificates that has proven susceptible to collision attacks. But upgrading is complex. Entrust navigates you through the rapid sun-setting of SHA-1 certificates for a seamless, secure experience for your end users.
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entrust, sha-2, chrome, security, certificate, b2b, application, browser
    
Entrust Datacard
Published By: Citrix Systems     Published Date: Feb 27, 2014
Mobility and consumerization are little more than buzzwords without the applications that drive business activities. A successful enterprise mobility strategy places priority on applications first, mapping their mission to the variety of use cases out in the field. Success with mobilizing Microsoft® Windows® applications also requires a broad technology approach. The right approach integrates a universal client and single sign-on with a comprehensive application delivery platform to ensure information security and a seamless user experience. This paper describes how you can simplify application mobilization with Citrix.
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citrix, mobile. mobilizing, windows applications, microsoft windows
    
Citrix Systems
Published By: Citrix Systems     Published Date: Jul 17, 2015
Simplify adoption of the Google Chrome computing platform.
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application delivery, platform, computing, architecture, security device optimization
    
Citrix Systems
Published By: LogMeIn     Published Date: Oct 10, 2014
This report outlines the business value and best practices of integrating the contact center with omni-channel programs in order to deliver a seamless customer experience across multiple touch-points.
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logmein customer service technology, intergrated contact center, customer experiences, customer technology, contact center
    
LogMeIn
Published By: Adobe     Published Date: Jun 26, 2019
Like the oxygen we breathe, journey analytics brings life to the customer behind those devices, over time getting to know their favorite pastry choice, when they’re most likely to buy gas, and how long they stay online while in the station’s café. If you want your customers to enjoy seamless, personalized experiences, you need to treat them like people. That means marketing to the person — not the device. When you know a customer’s interests, wants, and needs — perhaps even before they do — you’ve succeeded at becoming a true experience business. For some, this may require a shift from analytics as a tool to analytics as a way of life. It may also mean evolving corporate or office culture.
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Adobe
Published By: Polycom     Published Date: May 22, 2017
Download the Video conferencing & Skype for Business: Your need-to-know guide now, to learn how to create seamless Skype for Business meeting experiences across any device, bringing the Skype audio and video collaboration experience into any room.
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Polycom
Published By: Mitel     Published Date: Feb 05, 2016
Mitel represents a new global force in Real Time communications (RTC) with a unique value proposition that capitalizes on two trends that are driving change in the communications industry today, convergence of fixed, mobile and enterprise communication and cloud. Discover how Real Time Communications will help you discover new revenue opportunities, create a seamless customer experience, and more, deployable across your existing network infrastructure.
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real time communications, enterprise communication, unique value proposition, seamless customer experience, network infrastructure
    
Mitel
Published By: ServiceNow     Published Date: Oct 11, 2017
For years, companies have used CRM as the software of choice to manage customer engagement and information, in an attempt to deliver a great customer experience. Managing the front end of the engagement process is important. However, delivering proactive customer service – that prevents and resolves issues – requires much more than that. At ServiceNow, we believe that it is time to rethink the fundamentals of CRM and customer service and we invite you to explore the new strategies, processes, and technology presented in this toolkit. Doing so will enable your customer service teams to connect seamlessly with other departments and deliver the effortless and proactive service experience your customers expect. We hope you find the collection of research reports and whitepapers valuable.
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ServiceNow
Published By: ServiceNow     Published Date: Oct 11, 2017
Customer service and contact centers are on the front lines representing organizations. Their successful handling of service issues helps deliver on the promise of a great customer experience. To continue meeting the demands of customers — while fulfilling the organizational goal of delivering a differentiated service experience — the modern customer service organization requires a seamlessly integrated front-office to back-office enterprise applications architecture and set of processes. As products and services become more technical in nature — think IoT devices — this interconnectedness is essential. Systems and customer support staff must be informed and enabled through technology to provide a contextualized experience that meets the customer's needs. Consistency across channels, proactive service, knowledge of a customer's past service requirements, technical skills, and rapid assessment and response will be essential requirements for modern customer service, which in turn creates
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ServiceNow
Published By: FICO     Published Date: Feb 06, 2018
In a rapidly advancing and changing market, retailers need to be prepared for the unexpected, from the impacts of new payment options, to the challenges of new entrants and innovations, increasingly complex global supply chains and digitally empowered customers looking to direct their own shopping experience. While many retailers continue to keep in-store and on-line interactions separate, the leading retailers understand that all channels must be seamlessly integrated to help ensure success — including optimizing logistics for a smarter shopping experience, managing or sourcing on-line inventory to respond to consumer demand, striking the right balance between customer satisfaction and maximising return, and space optimization in the store itself.
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customer, loyalty, inventory, optimization, cost, reduction
    
FICO
Published By: BrickWork Software     Published Date: Oct 24, 2017
Learn how Brickwork helped a leading retail brand implement a seamless shopping experience to drive online customers to brick-and-mortar stores. When a cutting-edge retailer discovered a need for a robust digital-to-store solution, they turned to Brickwork. Read this case study to learn how Brickwork’s integrated SaaS platform delivered: ? Increased digital-to-store conversions ? Higher average order value of in-store purchases ? Insight into the retailer’s highest-value customers
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BrickWork Software
Published By: Infosys     Published Date: May 21, 2018
The world of retail banking has changed enormously in the last decade. Our client, one of the largest banks in the world, with over 50 million customers, has been at the heart of this movement. In the early days, we helped them to be one of the first banks to offer internet banking servers. Now, as digital natives enter the banking stream and demand seamless banking experiences, we are helping our client to rethink customer experiences at the convergence of physical and digital realms.
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retail, banking, digital, customer, finance
    
Infosys
Published By: Infosys     Published Date: May 22, 2018
When the opportunity emerged for one bank to acquire the other, the deal went through as quickly as regulations and compliance requirements would allow. As a result, no integration plans were in place at the time of acquisition. For a long time, the two companies continued to operate separately, albeit under a single name. This was particularly true of the mobile banking experience where two entirely different apps were in use. Since the two companies delivered complementary services, there was an opportunity to cross-sell to customers who might require the services of both; but only if they could deliver a seamless experience. We were invited to tackle the challenge of creating an integrated banking app experience across both companies.
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banking, finance, app, technology
    
Infosys
Published By: Citrix Systems     Published Date: Feb 14, 2019
"Help your teams be even more productive. By giving them a secure, reliable connection with high-definition access to the apps and data they need, they'll be able to keep projects moving forward seamlessly — even across low bandwidth or high-latency networks. What's more, IT will be able to manage it all efficiently. Download our white paper. You'll discover how Citrix Workspace offers a high-definition (HDX) virtualized experience that rivals that of a local PC, and: - Decreases your demand for bandwidth - Increases your user density per hosting server - Supports voice, video, and display—even 3D professional graphics!"
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Citrix Systems
Published By: Citrix Systems     Published Date: Jun 04, 2019
Help your teams be even more productive. By giving them a secure, reliable connection with high-definition access to the apps and data they need, they'll be able to keep projects moving forward seamlessly — even across low bandwidth or high-latency networks. What's more, IT will be able to manage it all efficiently. Download our white paper. You'll discover how Citrix Workspace offers a high-definition (HDX) virtualized experience that rivals that of a local PC, and: Decreases your demand for bandwidth Increases your user density per hosting server Supports voice, video, and display—even 3D professional graphics!
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Citrix Systems
Published By: Genesys     Published Date: Jun 19, 2019
Today’s customers want fast, hassle-free, personalized interactions across channels. Global brands like PayPal, Heineken and Vodafone have embraced technology to deliver truly connected, omnichannel customer experiences. By migrating to a best-in-class customer experience platform, they’ve been able to: Meet critical business timelines with a cloud-based transition Address industry-specific regulatory requirements Reduce maintenance and operational costs Optimize employees Accelerate time-to-value and ROI Improve Net Promoter Score, customer satisfaction, call resolution Learn the four steps to plan and execute a successful, seamless migration and customer experience transformation.
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Genesys
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