Find out how Numara Track-It! can help you build better processes, manage organizational knowledge and solve problems quickly. Keep issues from falling through the cracks and efficiently manage help desk requests as well as other processes that require request management: • Optimize help desk efficiency with easy to use systems • Empower customers with self service • Improve productivity with automated alerts, notifications and assignments • Reduce diagnostic time with knowledge management • Reduce resolution time with asset and work order history
Discover how Numara® Track-It!® helps you avoid unplanned service interruptions, lost revenue and customer dissatisfaction due to unmanaged change. With change management capabilities, you will have the flexibility and management tools you need.• Implement change control • Reduce time and effort while improving productivity and compliance • Leverage your IT investment with a fully integrated change management solution • Improve customer satisfaction • Adhere to best practices in IT change management • Reduce the cost of IT services
Michael Lock of the Aberdeen Group focuses on the effect of end user adoption, pervasiveness, and engagement of business intelligence on business performance. Learn the necessary steps to establishing self-service business analytics.
Published By: ForgeRock
Published Date: May 05, 2015
The goal of ESG Lab reports is to educate IT professionals about data center technology products for companies of all types and sizes. ESG Lab reports are not meant to replace the evaluation process that should be conducted before making purchasing decisions, but rather to provide insight into these emerging technologies. Our objective is to go over some of the more valuable feature/functions of products, show how they can be used to solve real customer problems and identify any areas needing improvement. ESG Lab's expert third-party perspective is based on our own hands-on testing as well as on interviews with customers who use these products in production environments. This ESG Lab report was sponsored by ForgeRock.
Email marketing has proven to be a successful way to drive revenue and stay top-of-mind. In this paper we explore why you should outsource your email marketing and how to go about finding the right provider.
The future era of retailing has arrived, marked by dramatic signs of change. To stay competitive, retailers need to do three things quickly: using Social, Location and Mobile (SoLoMo) capabilities; enable shoppers’ desires for self-service retailing and assess current retail capabilities
Securely connect people, applications and devices to cloud environments.
While organizations build their cloud environment by choosing from multiple service delivery models – Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) – the security needs for each of the delivery models is different.
Read this whitepaper to learn more about how:
· Threat-aware identity and access management can strengthen security in each of the cloud delivery models
· Self-service IAM solution can provide higher level of Security in Cloud as compared to on-premise
IBM offers self-service BI capabilities that tell you what you need to know about the past, present and future—fast. Here are five reasons why you should choose IBM for self-service business intelligence.
IBM believes the Data Warehouse market continues to expand and adapt to address new requirements for user self-service, increased agility, requirements for new data types, lower cost solutions, adoption of open source, driving better business insight, and faster time to value.
Analyst firm, Enterprise Strategy Group, examines how companies can leverage cloud-based data lakes and self-service analytics for timely business insights that weren’t possible until now.
And learn how IBM Cloud Object Storage, as a persistent storage layer, powers analytics and business intelligence solutions on the IBM Cloud.
Complete the form to download the analyst paper.
Think of the self-service things you use in a day. Gas pumps. ATMs. Online apps for shopping. They’re convenient and easy to use. People choose what they want, when they want – without involving others in their minute-to-minute decisions. What if your organization could treat data discovery and analytics the same way?
SAS has combined two of its visual solutions to do just that. SAS Visual Analytics and SAS Visual Statistics share the same web-based interface to provide self-service data exploration and easy-to-use interactive predictive analytics in a collaborative environment. This white paper takes a look at this convergence and outlines how these products can be used together so that everyone, even nontechnical users, can investigate data on their own, create analytical models and uncover new insights that drive competitive differentiation. Your analytics journey just got a lot easier.
Reliance Life Insurance launched a comprehensive self-service portal solution that has enabled it to expand rapidly and cost effectively in India’s burgeoning life insurance market, and gain market insights into the kinds of offerings Indian consumers are looking for. By optimizing its product portfolio, Reliance was able to double its market share and become one of the most competitive companies. Getting the right products and features to market 50 percent faster enabled Reliance to emerge as an innovator in India’s life insurance industry.
Approximately 79% of customers seeking customer service and support wish it were easier and more convenient to obtain.*
Read the new Customer Service Workbook to discover industry tips and best practices for bringing efficiency and profitability to order management while freeing up your CSRs to:
• Process orders quicker with fewer errors
• Carry out customer engagement strategies
• Manage order volumes at current staffing levels
• Increase customer loyalty
Wasted time is wasted money — and accounts receivable (AR) departments can waste a lot of both with antiquated billing and collections methods.
Download the new white paper‚ Winning the Billing & Collections Battle‚ to learn how your organization can overcome common obstacles in every phase of AR by:
• Automating invoice delivery without format restrictions
• Giving your customers self-service access to invoices
• Modernizing post-sale collections interactions
• Going beyond DSO with advanced KPIs and analytics
With a complete AR management solution‚ time and money is on your side!
It seems like most vendors offer a single solution meant to appease every AR department … but that’s not what you need. You need a solution built for you — not for everybody.
In this eBook, you’ll get tips for picking the perfect solution for your company to automate what needs automating in your AR department while:
• Increasing visibility with real-time metrics & reporting
• Boosting productivity by eliminating tedious tasks
• Providing customers with a self-service portal
Published By: Paychex
Published Date: Apr 01, 2013
As online communication has come commonplace, human resources self-service has increasingly become a fact of life for many companies. A self-service HR system is one where employee benefits, payroll, and scheduling are managed online.
When planned and executed well, a self-service system increases employee satisfaction and efficiency and reduces costs for both the employer and the employee. However, careful execution and the ability to respond to problems as they come up can be crucial to the maintenance of employee satisfaction and participation levels.
Virtualization is one of the most highly demanded of all IT projects this decade because it enables enterprises to reduce capex and opex costs and at the same time increase business efficiency and agility. However, implementing, supporting, and managing virtualization can often be difficult tasks, especially as deployments increase in scale and complexity and impact more areas of the datacenter. These more complex infrastructures often require highly skilled engineers with in-depth business knowledge and systems management capabilities. Projects such as infrastructure optimization and automation initiatives for self-service provisioning are key because they enable enterprises to streamline business processes and utilize cloud strategies and mobility solutions. IDC shows how partnering with experts who can implement, optimize, support, and manage virtualized environments may be the right course of action. By utilizing partners, enterprises will be able to avoid some of the potential pit
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
This Executive Brief explores the role of service and support in creating great customer experiences, the service goals market leaders use related to customer experience, the Oracle approach for empowering new service experiences, and how Oracle’s service solutions can help organizations create and manage their own great customer experiences across all channels, touchpoints, and devices.
Customers want to solve their issues quickly and easily on the Web. Here we provide 3 recommended capabilities to invest in to transform company knowledge and Web self-service tools so you can achieve higher customer retention and save millions on support costs.
Self-service analytics implies that users design and develop their own reports and do their own data analysis with minimal support by IT. Most recently, due to the availability of tools, such as those from Qlik, Spotfire, and Tableau, self-service analytics has become immensely popular. Besides powerful analytical and visualization capabilities, they all support functionality for accessing and integrating data sources. With respect to this aspect of data integration four phases can be identified in the relatively short history of self-service analytics. This whitepaper describes these four phases in detail and shows how the tools Cisco Data Preparation (CDP) and Cisco Information Server (CIS) for data virtualization can strengthen and enrich the self-service data integration capabilities of tools for reporting and analytics.
In this eBook you’ll read case studies about top enterprises that have safely enabled BYOD and self-service capabilities with an EMM platform, providing IT with an opportunity to enable process transformations and drive new revenue streams.
Published By: Internap
Published Date: Nov 11, 2015
This cloud buyer’s guide includes important information about the advantages of an open source cloud platform, benefits of managed services and self-service as well as considerations for evaluating cloud solutions.