Published By: Zendesk
Published Date: Dec 03, 2018
Customer service metrics help us track how well we perform in our primary customer service mission—achieving and maintaining high customer satisfaction.
To achieve this mission, we need data to understand our operations and the customer experience. Fortunately, lots of data is available these days.
All the metrics for measuring this data are valuable, but which ones do we rely on to effectively measure our success and guarantee that we’re making smart business decisions? Which metrics make the difference when it comes to ensuring customer satisfaction? We’ve created this guide to help your business find those answers.
Operational readiness depends on rich location data. When managing logistics and tracking high-value assets, there is no room for error and our new data-driven world demands richer, smarter advanced mapping and navigation services.
The 2018 Counterpoint Research Location Ecosystems Update compared 16 location platform vendors—including Google, TomTom and Mapbox—and it named HERE the “undisputed leader” in location based services.
Counterpoint recognized HERE for its integrated analytical capability and commitment to open partnerships, allowing for custom operational requirements and a truly mobile location intelligence platform.
See how HERE provides the industry leading tools and expertise to process that data—streamlining the logistics supply chain, boosting responsiveness, and guaranteeing mission success.
75% of enterprise-scale organizations currently use some type of cloud service. With major cloud providers continually competing to offer new capabilities and low prices, choice abounds. No single cloud is guaranteed to meet all your needs today and in the future. Opt for a more flexible solution. Download this paper to learn about a hybrid, multi-cloud approach that keeps you free to choose the right cloud resources for business at hand.
The value of conventional on-premises servers is eroding. As with all decay, it starts slowly and declines steadily. Bits and pieces of the physical server market are peeling off as businesses turn away from conventional data center and IT closet deployments in favor of cloud-based infrastructure-as-a-service (IaaS). And there’s no shortage of IaaS; hosting and service-provider companies are flooding the market with low-cost access to hosted servers. The challenge for adopting businesses is leveraging hosted assets that guarantee data security and integrity with fine-grained levels of adjustable capacity, high performance and price predictability.
Does your PC lifecycle management (PCLM) reflect the issues associated with mobile users? Many organizations face expensive inefficiencies by not managing mobile assets effectively. These inefficiencies include dispersed and manual data collection, and inventory tools that are dependent on a connection to the company network.
This whitepaper explains how organizations can reduce their energy bills by remotely regulating computers. Topics include typical workplace computer usage, how to calculate your potential energy savings, debunking power management myths, and how you can assign multiple power saving profiles to clients.
A majority of environments today are cross-platform, combining both PCs and Macs. The result has become a common IT challenge: How can you maintain Macs in a network environment with a PC-centric infrastructure and with Windows-based network services?
Published By: Mindtree
Published Date: Nov 01, 2016
Learn how to cut costs so you can self-fund growth initiatives. An expert Managed Services guide can help you map a smart path to streamlining processes, outsourcing services and rearchitecting systems. With a customized plan in place, your Managed Services provider can begin to optimize IT and increase efficiencies through continuous improvements.
Discover how Managed Services providers:
Guarantee savings every year so you can invest in growth opportunities such as digital and analytics
Optimize the run-the-business side of IT to accelerate innovation
Deliver continuous improvements to productivity, quality and time to market
Seventy-five percent of enterprise organizations currently use some type of cloud service from cloud providers that offer new capabilities and economies of scale. No single cloud, however, is guaranteed to meet all your needs today and in the future. Learn about a flexible, hybrid, multicloud approach that keeps you free to choose the right cloud resources for business at hand.
Published By: 8x8 Inc.
Published Date: Feb 13, 2017
Many companies claim to offer enterprise grade communications solutions. But how is “enterprise grade” measured and what should you look for? This fact-filled white paper outlines 8 ways to determine whether or not your provider is equipped to offer an enterprise-grade communications solution.
Download this complimentary white paper: The 8 Criteria for Enterprise-Grade Communications as a Service
8x8 shares full technical details on what to expect from an enterprise-grade service platform that stands above the rest. You’ll learn the 8 criteria to look for including:
What to expect when it comes to service level guarantees
What geo-routing technology is and why it’s critical for optimizing global call clarity and reliability
What you should look for in your communications provider’s network for global operations and superior service
Which security and compliance certifications to expect from your provider
Specific uptime and reliability metrics to ask your provider for
This global corporation of quick service restaurants has about 17,500 locations serving millions of customers each day with concepts including popular pizza, chicken, and Tex-Mex chains. Most of the restaurants are on a wired network with Cisco routers, the main function of which is to process credit card purchases. With so many transactions taking place every day, the corporation decided to invest in a wireless failover system to guarantee uninterrupted connection. After careful consideration, the corporation chose Cradlepoint to provide “four-nines” (99.99% or better) connectivity via 3G/4G/LTE or wireless backup. - See more at: https://cradlepoint.com/success_stories/quick-service-restaurant-chain#sthash.ODr3J5uT.dpuf
Watch this recorded webinar to learn why retailers need to give price-sensitive web consumers stellar customer service and value through guaranteed landed costs and accurate delivery times and tracking.
Published By: Symantec
Published Date: Jul 11, 2017
Cloud Access Security Brokers (CASBs) serve as a critical control point to ensure the secure and compliant use of cloud apps and services. Cloud service providers typically maintain a shared responsibility policy for security—they guarantee the integrity of their service infrastructure, but the customer is responsible for securing actual app usage. In addition to the growing cloud security challenges organizations face to safeguard data and protect against threats in the cloud, total volume of cloud app adoption is accelerating, with most of it being done by business units and employees without approval or security oversight from the IT organization. As a result, CASB functionality has become so critical that by 2020 it is projected that 80% of enterprises will use a CASB solution. (Gartner)
Deploying patches in a timely fashion soon after they become available helps secure the OS and prevent the majority of data breaches. However, many computer systems are often not patched for months or not at all.
This whitepaper explains step-by-step how you can deploy a complete Snow Leopard disk image to a Mac OS X computer, even while it is being used. No immediate boot from a server, FireWire drive, or boot DVD is necessary, and no pre-configuration of the target computer is required.
Published By: Carbonite
Published Date: Apr 09, 2018
No one ever wants a recovery to go south—whether it’s your first or 50th time completing a data recovery operation. But your organization will experience a bit more anxiety when it goes to perform its first recovery using a new solution. If the phrase “successful recovery”, in your experience, has applied to only a few applications or a limited set of files, it’s understandable that you may be anxious the first time you test a recovery of your entire environment. Know this: you can successfully conduct a full recovery of your environment the first time as well as every time thereafter.
This is the challenge and opportunity that I face every day in my role: to deliver successful cloud recovery for my clients no matter what. While we never guarantee that a recovery will occur without some hiccups during the process, I can point to the fact that every cloud recovery that I have overseen has met our agreed upon service levels whether that guarantee is for a 1-hour recovery, a 24-hour rec