The benefits of automation are clear, but how do they translate-in hours and dollars saved-in the real world? To help IT professionals find out, Kaseya has teamed with Ziff Davis Enterprise to present this fact filled white paper on making the case for Automation.
Today’s workforce accesses corporate content from the office, home, and everywhere in between. They utilize non-Windows devices including iOS, Android and Mac, and demand that IT support the specialized apps they need to get the job done. Savvy organizations have embraced desktop and application virtualization to meet these demands. Download this asset to learn how Horizon Cloud with on-premises infrastructure represents a new approach to building, delivering and managing virtual workspaces. This radically simple and scalable service unifies the management of on-premises virtual workspace services (desktops and applications) through a centralized cloud control plane, enabling delivery of virtual desktops and apps for as little as $0.50/user.
Breaking the link between access devices and virtual desktops (VDI) in a data center provides numerous benefits including cost efficiency and access transparency regardless of a user’s physical location. However, as more organizations move away from a physical desktop to VDI, they must decide whether they should build it themselves or purchase an all-in-one cloud service.
This white paper highlights the benefits of using a managed desktop cloud service that provides infrastructural support while reducing infrastructure and operational costs.
Access now to discover how other organizations are saving money by utilizing a managed cloud service.
Zendesk is a customer service software company that serves over 125,000 organizations around the world. Wanting to create better experiences for its end users and their customers, Zendesk realized that operating on-premises made it difficult for their developers to provision the resources needed to innovate. To simplify the developer experience, Zendesk migrated to AWS and used containers to bolster portability between on-premises and the cloud. Now operating a massive, distributed container-based environment, Zendesk needed an all-in-one monitoring solution that matched their environment's scale and agility.
Empower your developers and drive productivity by leveraging Kubernetes.
Carmen Puccio, Principal Solutions Architect, Amazaon Web Services, Inc.
Michael Gerstenhaber, Director of Product, Datadog
Jon Moter, Senior Principal Engineer, Zendesk
Organizations implemented ITIL with the goal of creating a set of standards to ensure the delivery of high-quality and efficient technical support. However, many organizations are now looking to realize near-term business value from their investments in ITIL. This ITIL Quickguide outlines how organizations can leverage remote support solutions to accelerate ITIL initiatives and realize near-term business value.
The Internet is revolutionizing technical support. But, this efficiency often comes with a price in customer satisfaction. Customers expect to be able to solve their own problems or immediately communicate with a person who can make things right. But too often, these expectations aren't met. What's needed is a new class of software: web-based Automated Contact Distribution.
As support centers have deployed this new generation of remote support solutions, they have developed a series of best practices for maximizing their benefits. Based on market research performed from 2004 to 2007, this white paper summarizes these best practices, illustrates the benefits, and suggests considerations for selecting the remote access solution that will be most effective for your support organization.
Discover the unparalleled flexibility of Numara FootPrints 9 for the service desk, as well as the unique process automation capabilities for the service desk and beyond IT. You'll also learn about the fast-to-implement ITIL® service lifecycle workflow automation capabilities in Numara FootPrints 9. Ensuring a quick return on your investment, Numara FootPrints offers a very short time to production and easy customization - all without any programming. Learn more today!
With Numara FootPrints for Customer Service, an award-winning, 100% web-based customer service management solution, you can deliver breakthrough service to customers throughout the world faster, and enhance the quality of your web-based service desk, with less effort than today, and at a low total cost of ownership. Learn more today!
In this informative webinar, you will learn about the challenges of implementing configuration management along with suggestions on how to get started, and best practices to ensure success. You will also learn how Numara® FootPrints® Configuration Management, with its fast implementation, practical approach to implementing configuration management and automated integration to auto-discovery tools, takes the pain and time out of creating and maintaining a functional CMDB. Learn more today!
This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs - all integrated into your service management workflow. Learn more today!
What happens when you take best practices for IT service management (ITSM), add technology to support those practices, and then throw social media into the mix? BMC explores how best-in-class organizations are leveraging these to drive user satisfaction and organizational success.
Published By: Samanage
Published Date: Apr 24, 2014
As you evaluate Service Desk and Asset Management solutions in the marketplace, you likely have a set of requirements for features and functionality. But have you considered other key factors that will set you up for success with a cloud-based ITSM solution that might not be so obvious? Not evaluating solutions based on these considerations can delay implementation, driving up costs and causing undue stress for the IT professional. Don’t let them stop you in your tracks; instead, consider these criteria when making your solution decision and to gain greater organizational acceptance.
Published By: Samanage
Published Date: Aug 05, 2014
In this webinar recording, you will hear how Caleb Wagnon and Michael Arnold from the Sheridan School District were able to get fully implemented within 14 days with Samanage. In migrating to a unified Service Desk & Asset Management Solution, they were able to benefit from Samanage's Google Apps integration as well as map all of their assets accurately within minutes.
Published By: Polycom
Published Date: Sep 07, 2016
"For over a decade Polycom and Microsoft have been addressing the challenge facing businesses across the globe—how to create the next generation workplace and allow employees to truly collaborate from anywhere. The recent rollout of Office 365 by Microsoft has made the next generation workplace a reality and Polycom is the only provider of voice and video solutions built for this new environment. In this webinar, Polycom and Microsoft experts will discuss Microsoft’s new Office 365 services and how Polycom’s portfolio of enterprise voice and video products will drive collaboration across an entire organization from desktops to conference rooms and beyond.
This webinar will cover the following product and industry discussions:
•What you need to know about Microsoft’s new voice capabilities in Office 365
•How to outfit your organization with voice solutions that integrate natively with Skype for Business and Office 365
•How to prepare your organization for video collaboration around Sk
The corporate end-user community provides vital cogs in the wheel of a healthy organization. Users include the call centers, the retail assistants, the service desks, the sales offices and the people who deal with order processing. Yet many of these users are often faced with outdated user interfaces (UIs), and struggle to cope with the levels of efficiency and throughput needed. Worse still, these old systems typically only run on a connected terminal - or ‘green screen’ - but more and more these days, users need web and mobile access.
Micro Focus Rumba+ dramatically improves business efficiency by providing a better user experience. It can also now be accessed from a variety of devices. Let’s take a look at five top reasons to move to Rumba+.
According to Forrester, organizations spent $1.5 trillion globally managing IT last year. 75% of this was spent on silos, legacy systems that still don't get answers to the most important questions: troubleshooting outages, investigating security incidents, and demonstrating compliance. Learn about the innovative software product forward-thinking organizations are using to dramatically improve their productivity and change the way they manage and secure IT.
In the spring of 2012, IBM launched a comprehensive re-thinking and refresh of its IT Service Management (ITSM) offerings. The IT management products formerly known as Tivoli Service Request Manager, IT Asset Management and Change Configuration Management Database have now been combined into a single product, IBM SmartCloud Control Desk 7.5. The products span advanced support for IT and intelligent asset management, change and configuration management, service request management and service catalog, along with Cloud delivery options and built-in support for automation beyond traditional service desk workflow.
To gain fast access to patient records, Kochi Medical School Hospital in Japan struggled to use aging mobile devices that were unreliable and expensive to repair. Read the case study to learn how the hospital used IBM Mobility Services and desktop cloud to deploy hundreds of mobile devices at a lower per-device cost in a security-rich cloud environment. IBM helped the hospital achieve anywhere, anytime access to patient records; maintain the confidentiality of patient medical information; improve patient care coordination; and increase staff productivity.
With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today!