Skip to main content
 

service desk

Results 26 - 50 of 212Sort Results By: Published Date | Title | Company Name
Published By: CA Technologies     Published Date: Oct 22, 2014
This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in today’s business environment and it details how CA Cloud Service Management delivers on these key requirements.
Tags : 
service desks, service management platforms, service desk solutions, failing service desks, saas
    
CA Technologies
Published By: Zendesk Ltd     Published Date: Sep 11, 2018
As companies increasingly look to provide a better experience for customers, offering support across multiple channels is becoming more popular than ever. According to the Aberdeen Group, companies doubled the number of channels they use to interact with customers between 2012 and 2017. But there’s a difference between providing support on a few channels and delivering a truly integrated omnichannel solution. Using the Zendesk Benchmark, our crowd-sourced index of customer service interactions from 45,000 participating organizations across 140 countries, we examined why companies are going omnichannel and what sets the companies using Zendesk for omnichannel support apart from everyone else.
Tags : 
    
Zendesk Ltd
Published By: Atlantic Broadband Business     Published Date: Jul 30, 2018
From professional services and hospitality to healthcare and retail, businesses thrive when they have fast, reliable Internet connections. You need reliable connections to send sales transactions, upload files, transmit payroll data, and take advantage of cloud-based applications for sales, finance, and shipping. Then remember all of the different devices in your office – like mobile phones, wearables, tablets, and even desktop phones – and the need becomes even greater.
Tags : 
atlantic broadband, transmit, data, payroll, cloud, data
    
Atlantic Broadband Business
Published By: Zendesk     Published Date: Jan 03, 2019
After its founding, Mediaocean evaluated 10 customer service vendors before choosing the Zendesk Support platform to manage its global support activities. Three years later, however, a private equity firm acquired a majority share of the company and mandated switching to an alternative platform. See why Mediaocean reverted back to Zendesk and how the company uses Zendesk to power their customer support needs.
Tags : 
    
Zendesk
Published By: MobileIron     Published Date: Sep 26, 2017
Today’s modern enterprise requires a comprehensive, unified platform like MobileIron Access, which is designed from the ground up to secure mobile apps, devices, and cloud services. MobileIron makes it easy to transform business by securing critical enterprise resources including desktop PCs, mobile devices, modern apps, and cloud services — all from a single point of control.
Tags : 
mobileiron, mobile, cloud, security, enterprise security
    
MobileIron
Published By: HP Enterprise Business     Published Date: Jan 20, 2017
Six keys to reducing cost with a fast, agile, and efficient big data service desk. Download now to learn more!
Tags : 
    
HP Enterprise Business
Published By: VMware     Published Date: Dec 14, 2018
Hyperconverged infrastructure (HCI) is giving organizations the agility to respond quickly to demand for new products, services and applications. Many organisations begin their HCI journey by targeting specific use cases such as virtual desktop infrastructure, disaster recovery and remote office-branch office environments. But HCI continues to evolve far beyond these use cases. In this case study, we look at real world deployments to identify how HCI is helping businesses to reduce TCO, improve scalability and rapidly adopt new technologies. Please enter your details to view the case study.
Tags : 
    
VMware
Published By: Aternity     Published Date: May 18, 2015
Seven capabilities are required to address the complexity of delivering excellent enterprise mobile experience. Download this whitepaper to learn how.
Tags : 
enterprise mobility, enterprise mobility management, application performance analytics, application performance monitoring, desktop management, desktop monitoring, end user experience, end user experience monitoring
    
Aternity
Published By: Aternity     Published Date: May 18, 2015
Download this whitepaper to learn the five reasons why End User Experience Management is much more than a dimension of APM.
Tags : 
enterprise mobility, enterprise mobility management, application performance analytics, application performance monitoring, desktop management, desktop monitoring, end user experience, end user experience monitoring
    
Aternity
Published By: Aternity     Published Date: May 18, 2015
This whitepaper provides an overview of Aternity Virtual Desktop Monitoring and how it monitors end user experience in a VDI environment. Aternity goes well beyond traditional Virtual Desktop Infrastructure assessment tools that are primarily focused on planning and testing virtual deployments. Aternity provides in-depth monitoring of end user experience in a production environment spanning tens of thousands of business users.
Tags : 
enterprise mobility, enterprise mobility management, application performance analytics, application performance monitoring, desktop management, desktop monitoring, end user experience, end user experience monitoring
    
Aternity
Published By: Aternity     Published Date: May 19, 2015
Read this whitepaper to navigate through the End User Experience Monitoring (EUEM) landscape. Learn how traditional APM and device monitoring products provide some aspects of End User Experience Monitoring, but can often leave enterprise IT Ops teams blind to what their workforce users are actually experiencing.
Tags : 
enterprise mobility, enterprise mobility management, application performance analytics, application performance monitoring, desktop management, desktop monitoring, end user experience, end user experience monitoring
    
Aternity
Published By: Aternity     Published Date: May 22, 2015
Learn how Aternity redefines end user experience management in this series of brief videos.
Tags : 
enterprise mobility, enterprise mobility management, application performance analytics, application performance monitoring, desktop management, desktop monitoring, end user experience, end user experience monitoring
    
Aternity
Published By: Aternity     Published Date: May 22, 2015
“ This 30-minute webinar that will help you navigate the EUEM landscape and learn how traditional APM and device monitoring products provide some aspects of End User Experience Monitoring, but can often leave enterprise IT Ops teams blind to what their users are actually experiencing.
Tags : 
enterprise mobility, enterprise mobility management, application performance analytics, application performance monitoring, desktop management, desktop monitoring, end user experience, end user experience monitoring
    
Aternity
Published By: BMC Software     Published Date: Aug 05, 2011
The survey findings paint an interesting picture - and an interesting disconnect. The very features that businesses are demanding before they will move to a SaaS solution (such as proven cost-effectiveness advantages over on-premise solutions) are benefits that many businesses are already enjoying from their SaaS solutions.
Tags : 
bmc software, smb it decision maker guide, best practices, software as a service, saas solution, crm, i.t. help desk
    
BMC Software
Published By: Keynote     Published Date: Apr 23, 2014
In the world of digital interactions, the margin between success and disengagement or abandonment is measured in milliseconds. With the exploding adoption of advanced smartphones and tablets, you need a mobile-first approach to engaging with customers and employees. And as your mobile initiatives are delivered at increasingly rapid rates, the quality and reliability of the mobile apps, mobile web and connected services that support them has become critically important. For the technology teams delivering customer and employee services in the mobile channel, it is important to understand that performance monitoring solutions which work for the desktop cannot be simply applied to mobile. Managing the mobile end user experience requires an understanding of the challenges posed by the complexities of the mobile environment. This paper will reveal the 4 pillars of mobile performance, plus offer strategies for accurately monitoring mobile end user experience so you can continuously improve.
Tags : 
mobile application monitoring, mobile application monitoring system, mobile app performance, mobile application performance, app monitoring, monitor mobile applications, web performance monitoring tools, performance monitoring
    
Keynote
Published By: VMware AirWatch     Published Date: Feb 21, 2017
By implementing the VMware App Volumes™ application management solution, OGL built a multitenant VDI environment that delivers an extensive range of applications to customers in real time, with full application functionality on any device, while also reducing OpEx and CapEx. Download this case study to learn how OGL Computer addressed these issues and more with VMware App Volumes: • Scale VDI service for more customers and applications. • Reduce expenses of Citrix VDI solution delivery. • Deliver and manage applications dynamically, in real time. • Give users desktop access on any Internet-connected device.
Tags : 
    
VMware AirWatch
Published By: Ping Identity     Published Date: Feb 12, 2016
A key technical underpinning of the cloud and the Internet of Things are Application Programming Interfaces (APIs). APIs provide consistent methods for outside entities such as web services, clients and desktop applications to interface with services in the cloud.
Tags : 
    
Ping Identity
Published By: Amazon Web Services     Published Date: Oct 09, 2017
Amazon Web Services has a long history of successfully supporting Microsoft workloads, with hundreds of thousands of customers across a wide variety of industries running their Microsoft workloads on AWS. Customers have successfully deployed virtually every Microsoft application available on the AWS Cloud, including (but not limited to) Microsoft Office, Microsoft Windows Server, Microsoft SQL Server, Microsoft Exchange Server, Microsoft SharePoint Server, Microsoft Skype for Business, Microsoft Dynamics products, and Microsoft Remote Desktop Services. This guide covers the benefits of moving Microsoft workloads to the Cloud and how to get started.
Tags : 
cloud, amazon, web services, microsoft, security, customer success
    
Amazon Web Services
Published By: NetApp     Published Date: Feb 19, 2015
VMware Horizon View is an enterprise-class desktop virtualization solution that delivers virtualized or remote desktops and applications to end users through a single platform. Horizon View is a tightly integrated, end-to-end solution built on the industry-leading virtualization platform, VMware vSphere. Although Horizon View enables levels of availability and agility of desktop services unmatched by traditional PCs, the complexity of deploying and managing thousands of virtual desktops in a VMware environment can be daunting without the right tools. Storage is often the leading cause of end-user performance problems. The NetApp all-flash FAS solution with the FAS8000 platform solves the performance problems commonly found in VDI deployments. In this reference architecture, NetApp tested VMware Horizon View user and administrator workloads to demonstrate how the NetApp all-flash FAS solution eliminates the most common barriers to virtual desktop adoption. The testing covered common
Tags : 
    
NetApp
Published By: LogMeIn     Published Date: Mar 01, 2012
This guide will identify some key ways to keep the Service Desk human and ensure that customer service stays at the front and centre of everything that the Service Desk does.
Tags : 
customer service, customer support, technical support, service support, service desk, technology
    
LogMeIn
Published By: LogMeIn     Published Date: Mar 01, 2012
Traditional remote access and meeting tools were not designed as remote support tools for helpdesks and IT professionals. LogMeIn consults daily with helpdesk and operations managers and here's what we've learned are the top five hidden costs of using legacy tools to provide remote support.
Tags : 
support tools, customer support, technical support, technology, it support, service desk, help desk
    
LogMeIn
Published By: LogMeIn     Published Date: May 15, 2012
Having effective agents and happy customers can increase customer retention and the bottom line. New research by analyst firm Ovum and LogMeIn shows that the metrics associated with measuring the success of the customer service and support desk are changing. And it is essential for organizations to invest in the infrastructure that will prepare them for future success.
Tags : 
logmein, marketing, customer service, customer experience, customer feedback
    
LogMeIn
Published By: NetApp     Published Date: Sep 11, 2014
"VMware Horizon View is an enterprise-class desktop virtualization solution that delivers virtualized or remote desktops and applications to end users through a single platform. Horizon View is a tightly integrated, end-to-end solution built on the industry-leading virtualization platform, VMware vSphere. Although Horizon View enables levels of availability and agility of desktop services unmatched by traditional PCs, the complexity of deploying and managing thousands of virtual desktops in a VMware environment can be daunting without the right tools. Storage is often the leading cause of end-user performance problems. The NetApp all-flash FAS solution with the FAS8000 platform solves the performance problems commonly found in VDI deployments. In this reference architecture, NetApp tested VMware Horizon View user and administrator workloads to demonstrate how the NetApp all-flash FAS solution eliminates the most common barriers to virtual desktop adoption. The testing covered common
Tags : 
virtualization platform, remote desktop and applications, fas solution, storage utilization
    
NetApp
Published By: KANA®, A Verint® Company     Published Date: Aug 07, 2014
The increasing popularity of self-service for today’s always on, always connected consumer, is both breathing new life into and making new demands of the contact center and customer facing staff. Learn how with our agent desktop, KANA customers are reaping rewards that not only benefit their customers but in turn, benefit their staff and business and allow them to simplify the Service engagement.
Tags : 
customer service, engagement, self-service, consumer, staff, customer, rewards, benefit
    
KANA®, A Verint® Company
Published By: KANA®, A Verint® Company     Published Date: Aug 27, 2014
In many ways, simplicity is the key to success. By simplifying customer service processes for customers and employees, these engagements can focus on solving problems and building lasting relationships.
Tags : 
customer service, customer engagement, desktop complexity
    
KANA®, A Verint® Company
Start   Previous    1 2 3 4 5 6 7 8 9    Next    End
Search      

Add Research

Get your company's research in the hands of targeted business professionals.