The ongoing adoption of cloud computing by communications service providers (CSPs)
continues to fundamentally reshape their business models and technology strategies on
several levels. One such area that is garnering significant attention is the impact of the
cloud on security services. This is because security services and the vital tools they
encompass can be empowered through the adoption of a carrier cloud model. This, in turn,
better positions CSPs to meet the demands of their customers, including those in the small
to medium-size business (SMB) market segment.
The timing of this migration is optimal, since many SMBs now recognize the threats they
face and realize that given their limited IT budgets and lack of security expertise, CSPs are
well positioned to protect them from cyberattacks.
While the opportunity for CSPs is significant, many are hesitant to make a move in this area
because they want to ensure they can address SMBs’ needs and maintain control of the
service in a car
Enterprises are trending toward hybrid IT operations, turning to the cloud and managed service providers to fill the gaps in complex IT environments. This demands a new generation of MSS, enabling on-premise and managed functions to be viewed and controlled as part of a common platform.
Within any organization, the most dangerous users are those with privileged access to the company’s
most valuable and sensitive data assets. This includes systems administrators, business managers,
partners, suppliers, and service providers, and also takes into account the automated interactions
between business machines, systems, and applications. Privileged access has always been a
high-risk issue, but for too long, organizations have not understood or have chosen to ignore the risks,
preferring instead to rely on the integrity of the individuals and systems involved.
A number of high-profile security breaches over the last two years have highlighted the damage that a
rogue systems administrator or stolen privileged credentials can cause. Today, fewer than half of all
business organizations have deployed the type of privileged identity management (PIM) solution that
could help improve the situation. This Ovum Decision Matrix (ODM) provides an in-depth view of the
leading PIM solution
Published By: Zendesk
Published Date: Jun 26, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center.
Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers.
Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
There are myriad software products, from complete CRM platforms that offer analytics to standalone or add-on software products that focus solely on analytics. There are analytics apps that can be added to your existing CRM platform. Or there’s the option to outsource analytics to a growing number of service providers.
“The technologies are changing rapidly. There are a zillion startups offering either new tools or technologies, so it is kind of hard to navigate,”Mike Gualtieri, an analystfor Forrester Research Inc. in Cambridge, Mass., said in a recent webcast on analytics. “There isn’t just one platform that you’re going to need.
There’s a whole ecosystem of platforms.”
Having the right people on staff who know how to use the technology is equally important, analysts say. Analytics aren’t just for statisticians anymore—they’re used by sales, marketing and customer service teams in daily decision making.
This study was conducted with independent global research firm Wakefield Research between November 24 through December 14th, 2015. The data was based on an online study of 20 content questions, plus screeners and demographics of 2704 respondents, in 8 markets: US, China, Australia, Japan, India, UK, Germany, and France. All respondents were restricted to the following industries: service provider organizations, healthcare, retail, and financial services. In this case, the definition of service provider includes companies offering web content services, cable, internet service providers, or telecom.
Juniper Networks challenges the status quo with products, solutions and services that transform the economics of networking. Our team co-innovates with customers and partners to deliver automated, scalable and secure networks with agility, performance and value.
Visit www.juniper.net for more information.
Published By: Vindicia
Published Date: Oct 04, 2017
Software-as-a-service (SaaS) businesses and other cloud-based service providers have taken the industry by storm. Innovative startups hatched just a few short years ago have now exploded into
major household brands such as Angie’s List, LifeLock, and Allrecipes.