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Published By: ServiceNow     Published Date: Nov 22, 2013
This white paper explores how SaaS has fundamentally changed the economics for ITSM by reducing or removing maintenance, internal resource, and infrastructure costs.
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servicenow, enterprise it, saas economics, itsm project, internal resource, infrastructure costs, service automation, software maintenance, application service provider, asp model, it infrastructure library, itil, servicenow saas
    
ServiceNow
Published By: ServiceNow     Published Date: May 21, 2015
The IT department has traditionally been the central nervous system of a company—the brain that powers the entire organization. IT has always been in control of software and systems, and responsible for keeping those systems and associated processes consistent, steady and reliable. But times are changing for IT.
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servicenow, next-gen, itsm, saas, cloud generation
    
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