Small and medium businesses (SMBs) continue to fuel demand for customer relationship management (CRM) systems, and more software firms are stepping up to offer appropriate technologies. SMBs, defined as companies with 1,000 or fewer employees, are searching for CRM solutions that will allow them to satisfy customers, control costs, and comply with various government regulations. But when choosing CRM software, it’s important to keep in mind that the needs of small and medium businesses aren’t always the same.
In a 2006 survey conducted by CRMGuru, 50% of the respondents indicate that they base their satisfaction with a company on the sum of "interactions with a brand's products, services, and people." How does your company measure up? You have an excellent product, your customer service department is highly responsive, and your personnel have received extensive training.
This white paper examines how small and medium sized business can grow their businesses by streamlining their processes, creating employee empowerment, reducing IT costs, increasing productivity and improving their customers experience by implementing an integrated, real-time software solution.
After maxing out on Quickbooks, Gunther Gifts needed a software solution that could support their growth and enable complete integration across inventory, accounting, purchasing and sales. Download this paper to read about their results.
Published By: Oco, Inc.
Published Date: Apr 18, 2008
The business intelligence (BI) “boom” of the 1990s was something BIG: big projects designed to give big companies with big budgets a competitive advantage. And while BI delivered big returns for some companies, for others it was nothing but a big headache. An estimated 50% of all data warehousing projects failed to meet their goals. Why? Because many companies underestimated just how big an undertaking BI really was.
With the growing array of hardware, software, and systems necessary to support businesses, today more than ever, software-as-a-service or on-demand solutions offer feature-rich, real-time functionality without the burden associated with deploying, managing and supporting an in-house approach. See if it’s right for you.
See why IBM BladeCenter S chassis is the right choice for independent businesses that need a powerful, yet simple IT. The white papers inside this informative eKit will show you how this system is easy to deploy, easy to use, and easy to manage; and how its modular technology helps avoid a cable mess in your office space.
To stay ahead of the competition, companies depend on partnering and collaboration solutions that leverage the capabilities of suppliers, partners and customers. In this webcast you'll see how IBM Lotus Quickr 2.0 can transform the way everyday business content, like documents and rich media, can be shared to make a more effective collaboration team.
Published By: iDirect
Published Date: Aug 21, 2009
The Internet boom continues to grow as more and more businesses, residential and SOHO clients start using the Internet. As service providers begin to scale their networks to accommodate this tripledigit growth, traffic engineering and scalability of the network has been of utmost importance.
Published By: Quocirca
Published Date: Sep 07, 2007
Companies are faced with increasing pressures on the communications capabilities they offer their employees. More employees are mobile, working from home or in other remote locations with a growing need to talk and share information with their colleagues. This cuts across fixed and mobile communications, but businesses still want the flexibility of mobile, and the costs, predictability, quality and service models of fixed.
Published By: Quocirca
Published Date: Jan 11, 2008
Small and medium-sized businesses (SMBs) can benefit from the expansive use of information technology (IT) just as much as their larger counterparts. Indeed, in many cases they have to, because to trade they need to interact with business partners of all sizes and IT failure affects not just internal users but those of third parties.
Published By: Microworld
Published Date: Dec 12, 2007
The Small and Medium Businesses contribute to around 68% of the world economy while making up for 80% of the employment. The security needs, issues and priorities of SMBs are different in many ways from that of large Business Houses.
Small businesses are faced with a difficult task when it comes to selecting or upgrading their telecommunications system. Very often, companies will conduct research based on their current size and where they project they will be in a year.