Published By: Genesys
Published Date: Feb 12, 2019
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organisations are taking advantage of the benefits of cloud for contact centers.
This eBook, focuses on two profiles for small contact centers, small business and small of large – a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realise a return on investment in as little as three months!
Download this eBook and learn:
How to calculate ROI and time-to-value in different types of small contact center profiles
What factors to consider when selecting a cloud vendor
Three common myths about the cloud
Published By: Genesys
Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes.
Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include:
• Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI
• 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance
• In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year
Windows Server 2012 represents a paradigm shift from the traditional client/server model to a new cloud-based infrastructure. Is your business ready? Download this whitepaper to learn the 7 key questions you need to answer now
Cisco ACI, the industry-leading software-defined networking solution, facilitates application agility and data center automation. With ACI Anywhere, enable scalable multicloud networks with a consistent policy model, and gain the flexibility to move applications seamlessly to any location or any cloud while maintaining security and high availability.
FRONTEO provides end-to-end project management, litigation consulting and eDiscovery
solutions for a global base of law firms and corporations. To meet clients’ critical
information needs, the business requires connectivity and data center solutions that can
process, access and interpret terabytes of sensitive data—reliably and at top speeds.
Get actionable insights from experts at FRONTEO and learn how switching to a
high-performance Ethernet solution from Spectrum Enterprise can deliver security
and reliability across your network and IT infrastructure.
Most IT professionals today recognize that enterprise IT will be hybrid in the future. To provide the optimal foundation for each workload being deployed, the hybrid IT environment will include cloud-based infrastructures—from multiple providers—co-existing alongside infrastructure within the enterprise data center or a hosted environment.
But not all hyperconverged solutions yield the same results. The right hyperconverged infrastructure can meet your IT needs both today and well into the future. In this paper, we will talk about where your data center needs to be in the next five years to meet changing business demands, and how the roles of IT professionals will evolve. We will also review “hyperconvergence” models, and how they can best meet your IT needs both today and in the future, as well as the benefits you can expect along the way. Finally, we discuss what to look for in the right hyperconverged provider, who will position your IT department for success.
As businesses plunge into the digital future, no asset will have a greater impact on success than data. The ability to collect, harness, analyze, protect, and manage data will determine which businesses disrupt their industries, and which are disrupted; which businesses thrive, and which disappear. But traditional storage solutions are not designed to optimally handle such a critical business asset. Instead, businesses need to adopt an all-flash data center.
In their new role as strategic business enablers, IT leaders have the responsibility to ensure that their businesses are protected, by investing in flexible, future-proof flash storage solutions. The right flash solution can deliver on critical business needs for agility, rapid growth, speed-to-market, data protection, application performance, and cost-effectiveness—while minimizing the maintenance and administration burden.
Read this paper to find out how the Cisco and Microsoft data center solutions provide your IT infrastructure with the flexibility and agility needed to address your changing business needs and achieve your business goals.
Published By: Dell EMC
Published Date: Sep 12, 2016
VCE pioneered Converged Infrastructure with the introduction of Vblock® Systems in 2009, and today we’ve helped more than 1,200 global enterprise customers transform their IT environments to become more agile, reliable, and cost-effective. Dell EMC brings together best-of-breed technologies in converged Vblock Systems and VxBlock™ Systems solutions to power data centers and simplify management and operations throughout the system life cycle.
Published By: Genesys
Published Date: Jun 06, 2017
In this ebook, learn:
- Five trends will have the biggest impact on customer experience
- How to use machine learning to detect patterns and trends to deliver the next great customer experiences
- How to future-proof your contact center and adapt to changing customer needs
This whitepaper provides background on cloud contact centers, their advantages and the essential considerations for selecting a vendor. It describes:
- Trends surrounding the adoption of cloud contact center technology;
- The advantages of selecting a cloud contact center solution;
- Key factors to review when selecting a vendor and contact center platform;
- Recommendations and a maturity model that businesses can use to develop a cloud contact center roadmap.
We have now strengthened the scope of our Unified Computing System by expanding our data centre management capabilities. Download your free white paper and learn how we have become the key supplier of converged technology and services in this space.
En adoptant de nouvelles technologies, telles que le cloud, la mobilité, le Big Data et l'Internet des objets, vous améliorez les interactions entre les personnes, les processus, les données et les objets, et tirez le meilleur parti des connexions réseau et des ressources disponibles. L'IT prend également une nouvelle dimension dans l'entreprise. Pour rester en phase avec les objectifs de l'entreprise, le département IT doit innover et offrir des solutions performantes encore plus rapidement. L'infrastructure intégrée Cisco UCS® (Cisco Unified Computing System™) vous permet de migrer vers le Fast IT, un nouveau modèle IT qui transforme votre infrastructure de data center en un environnement rapide, agile, intelligent et sécurisé. Faites tomber les barrières informatiques qui freinent votre croissance et créez des solutions qui exploitent tout le potentiel des nouvelles connexions et informations.
Lenovo Health’s patient engagement, care delivery and diagnostic solutions — supported by a powerful data center and comprehensive services — help deliver higher-quality care and achieve better outcomes by empowering you to:
• Optimize patient engagement
• Streamline clinician workflows
• Improve diagnostic speed and accuracy
View this diagram to learn more.
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems.
Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
The SAP HANA platform has successfully become a proven mainstay data management solution, supporting the full range of analytic and transactional software from SAP, both in the data center and in the cloud.
Your company is collecting more data than ever before; your customers’ pain points, habits, and desires all flow in and out of your business each second. To mine the most value from that data, and to get the answers you need at a competitive speed, you need to employ server solutions powerful enough to handle complex analytics software.
In the Principled Technologies datacenter, we compared a legacy Dell EMC™ PowerEdge™ R720xd to the new PowerEdge R740xd (powered by Intel® Xeon® Scalable processors) in three storage configurations: with basic hard drives, with SATA SSDs, and with NVMe SSDs.
Intel Inside®. New Possibilities Outside.
For organisations that aim to modernise their IT environments and limit operational risks that can incur costs, IDC recommends making data protection initiatives a top priority.
Modernise data protection to cut IT costs and advance IT Transformation.
Modern data protection enables organisations to shrink data backup and recovery windows , which means fewer security breaches and faster resolutions when they do happen.
To truly transform IT, modernise your data center to increase IT efficiency and shed technical debt while protecting your bottom line. Drive IT Transformation and results with leading enterprise solutions from Dell EMC powered by Intel®.
La protection moderne des données permet aux organisations de réduire les fenêtres de sauvegarde et de restauration des données, ce qui donne lieu à moins de violations de sécurité et à des résolutions plus rapides lorsqu’elles se produisent.
Pour véritablement transformer l’IT, modernisez votre datacenter afin d’augmenter l’efficacité IT et de réduire la dette technique, tout en protégeant vos résultats financiers. Stimulez la transformation de l’IT et les résultats grâce aux solutions d’entreprise leaders de Dell EMC, optimisées par Intel®
Sometimes finding the right solution is a question of balance. If you’ve built data centers in the past and you have specific requirements, wouldn’t you naturally just want to build your own facility? For one Digital Realty client this was the question that they faced but the right solution turned out to be a little different than they originally thought. What was the solution?
Published By: Dell EMC
Published Date: Nov 13, 2015
Join us to learn how to radically reduce complexity, increase agility, and better prepare your business to meet tomorrow’s challenges with Dell converged, future-ready solution technology. Stay agile and move faster than the competition with Dell Datacenter solutions.
Published By: Dell EMC
Published Date: Nov 10, 2015
From your most critical workloads to your cold data, a scale-out or scale-up storage solution — one that can automatically tier volumes or data to the most appropriate arrays or media (flash SSDs or HDDs) and offers advanced software features to help ensure availability and reliability — can help you efficiently manage your data center.
A company's products needed constant updates due to changing business rules and regulations, as well as new functionality. However, tasks such as regression testing took too long and consumed too many resources. Collaborative helped to dramatically speed up the process through automation and process analysis, leading to increased customer satisfaction.
Wake Forest Baptist Medical Center, a nationally recognized fully integrated academic medical center and health system, is dedicated to improving patient care and advancing medical research. However, its aging, legacy infrastructure had to be modernized in order to meet the demands of its ecosystem.
Wake Forest chose market-leading EMC converged infrastructure from VCE in order to simplify IT operations and drive business efficiency. VCE Vblock® Systems built on EMC XtremIO all-flash storage enabled significant improvements in application infrastructure performance and agility, delivering an overall 30 percent performance improvement to end-users.
Read this white paper to find out more about how EMC converged solutions from VCE helped Wake Forest Baptist Medical Center modernize its business.