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Published By: 8x8 Inc.     Published Date: Feb 13, 2017
In our increasingly global economy, it’s no surprise that more and more businesses are going global with their contact centers. This trend is driven by many factors including international acquisitions and the availability of highly skilled, lower cost talent in many parts of the world. This eBook Taking Your Contact Center Global explains the top challenges businesses must surmount when expanding internationally and what they need to know to be successful. Download this complimentary eBook and learn: 4 challenges every global contact center will face Why cloud-based contact centers have the advantage Why not all cloud contact centers are perfect, and 3 things to watch out for How to get the upper hand when it comes to call quality, local numbers, and creating a unified, global contact center
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contact center, global growth, cloud-based contact, call quality
    
8x8 Inc.
Published By: 8x8 Inc.     Published Date: Feb 13, 2017
WMPH has nine sub-brands, each of which sells cruises to customers through distinct websites, including iCruise.com, AlaskaCruises,com and HawaiiCruiseOutlet.com. Given that each consumer has unique expectations from a cruise, the organization uses its websites as a touch-point to educate buyers about different options. Once buyers learn the different options available, they are then encouraged to interact with the contact center for a one-on-one consultation to help design a cruise which meets their unique needs.
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wmph, icruise.com, alaskacruises.com, hawaiicruiseoutlet.com, touch-point, cloud contact center
    
8x8 Inc.
Published By: IBM     Published Date: Apr 18, 2017
Master data management (MDM) programs provide ways to ensure that data is consistent in different systems throughout an organization, but poorly managed initiatives are large and complicated affairs. This handbook will provides practical advice on how to develop and implement successful MDM programs that can pay big business dividends. Discover expert advice on: - Strategies and tactics for effective MDM processes - The technology considerations that should be factored into project plans - The ramifications of incorporating pools of “big data” into MDM efforts - And more
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data management, data system, business development, software integration, resource planning, enterprise management, data collection
    
IBM
Published By: Cox Business     Published Date: Dec 19, 2016
Businesses need to plan for unforeseen events that can disrupt productivity, impair the customer experience, and possibly even threaten a business’s existence. A disruption every business needs to plan for is any event that destroys valuable data, inhibits access to data, or causes downtime of core applications. Consider the staggering amount of information your company stores electronically. What if an unforeseen event destroyed all financial records, client contacts, and application data? You wouldn’t be able to send customers accurate invoices. Your marketing efforts might be undermined. You would lack key metrics for measuring quality, profitability, and more. The losses could be staggering. In every aspect of life, it’s smart to plan for unexpected events. That’s especially true for two plans every business must have: a disaster recovery plan and a business continuity plan.
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Cox Business
Published By: HotSchedules     Published Date: Jan 17, 2019
It’s no secret the restaurant industry is highly populated by teenagers. So what are the best tactics to engage your generation z employees while keeping your restaurant compliant with today’s labor laws? Research has found generation z to be very different than their older millennial brothers and sisters, meaning operators need to find a whole new approach to engage them. In this guide we’ll highlight the engagement and compliance challenges restaurants face with this group of workers. And then we’ll walk you through best practices we’ve seen work using mobile scheduling apps and digital communication tools.
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HotSchedules
Published By: New Voice Media     Published Date: May 22, 2017
Business is going through rapid, unprecedented change. We are accustomed to having access to information and resources wherever we are. Our anticipations and expectations of business have changed, and we expect the same when we deal with any organization, whether as a customer, employee, stakeholder or partner.
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New Voice Media
Published By: Fujitsu     Published Date: Feb 01, 2018
Communities rely on their local policemen and policewomen to keep them safe, protect their property and preserve the peace. But few citizens really understand the dangers that officers face every day, especially patrolling and answering calls in vehicles or on foot. While their training provides them with tactics and procedures, situations and individuals are unpredictable. Devices such as computers and tablets make these tactics possible. From accidents to health emergencies, domestic violence to theft and assaults, police must perform in high-stress, volatile environments and make the right decisions in seconds. And in today’s digital world, everything they do may be recorded and posted online. Intel inside, powerful productivity outside.
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technology, mobile, safety, security, tablet, solutions, fujitsu
    
Fujitsu
Published By: Juniper Networks     Published Date: Jun 22, 2017
Hybrid cloud is your IT platform of the present. Juniper Unite Cloud helps you win the race to the hybrid cloud because it offers the flexibility of hybrid cloud and hybrid operations models while effectively confronting and addressing the overabundance of variables in hybrid IT technologies. Juniper’s product portfolio offers the ultimate flexibility, so that you can seamlessly integrate cloud stacks and unify policy in and across today’s and tomorrow’s private and public clouds. Contact your Juniper Networks representative to learn more about this hybrid cloud solution.
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cloud computing, cloud mobility, cloud security, esignature, digital signature, transaction security, financal security
    
Juniper Networks
Published By: Juniper Networks     Published Date: Jun 22, 2017
Juniper’s security solutions seamlessly extend across private and public cloud architectures without compromising security, flexibility, and manageability. With midrange, high-performance, space-efficient, next-generation firewalls, smarter and faster centralized management, and highly evolved security intelligence and automation tools, Juniper Networks allows you to secure your network, keep operational costs down, and easily migrate to a hybrid cloud architecture. For more information about Juniper’s security solutions, please visit us at www.juniper.net/us/en/products-services/security and contact your Juniper Networks representative.
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cloud analytics, cloud development, cloud storage, cloud management, cloud security, cloud services, storage analytics
    
Juniper Networks
Published By: Juniper Networks     Published Date: Jun 29, 2017
Whilst the FSI sector races to implement cutting-edge technologies such as AI, blockchain and automation, there are no mutually agreed upon set of best practices to implement these technologies. As a result, organisations are using their own blend of strategic initiatives and company culture to drive innovation, with varying levels of success. To help, this article features advice from five of the leading experts in the FSI and technology sector today. Several of the most visible tactics to kick-start innovation in FSI organisations include launching innovation or incubation centres, launching hackathons, partnering with or acquiring start-ups, venture investment or simply trying to develop solutions in house. Whilst each of these approaches has potential, there is a risk that organisations fall into the trap of innovation theatre, in other words, failing to effectively integrate cutting edge technology into key business functions.
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business resources, enterprise headcounts, individual roles, organizational charts, corporate initiatives, management principles, department optimization
    
Juniper Networks
Published By: Oracle     Published Date: Jul 11, 2017
Customers hate waiting for engineers to show up. The hours drift by. Clocks tick slower. They may have taken the day off work, but feel unable to start anything productive in case the doorbell rings. Fury builds. They call the contact centre – they’re told to keep waiting. It’s unacceptable. And in the 21st Century totally unnecessary. Solutions exist to provide customers with an accurate forecast of when field service agents will arrive and how long the job will take.
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scheduling accuracy, jobs completed per day, customer satisfaction, skills, habits, driving style, qualifications
    
Oracle
Published By: Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017     Published Date: Jul 11, 2017
Customers hate waiting for engineers to show up. The hours drift by. Clocks tick slower. They may have taken the day off work, but feel unable to start anything productive in case the doorbell rings. Fury builds. They call the contact centre – they’re told to keep waiting. It’s unacceptable. And in the 21st Century totally unnecessary. Solutions exist to provide customers with an accurate forecast of when field service agents will arrive and how long the job will take.
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scheduling accuracy, jobs completed per day, customer satisfaction, skills, habits, driving style, qualifications
    
Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017     Published Date: Jul 11, 2017
Customers hate waiting for engineers to show up. The hours drift by. Clocks tick slower. They may have taken the day off work, but feel unable to start anything productive in case the doorbell rings. Fury builds. They call the contact centre – they’re told to keep waiting. It’s unacceptable. And in the 21st Century totally unnecessary. Solutions exist to provide customers with an accurate forecast of when field service agents will arrive and how long the job will take.
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scheduling accuracy, jobs completed per day, customer satisfaction, skills, habits, driving style, qualifications
    
Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017
Published By: Forcepoint     Published Date: Oct 02, 2019
Would you like a live demonstration of the Forcepoint product portfolio, tailored to your security questions and requirements? Our representatives can show you the capabilities of the most appropriate product(s) for your situation, answer your questions and provide additional material to support your research. If you would like a live demonstration, please fill in the form opposite and one of our representatives will contact you shortly to discuss your requirement.
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Forcepoint
Published By: TE Connectivity     Published Date: Feb 09, 2018
TE Connectivity (TE) high-performance relays, contactors and switches are designed specifically to operate in extremely rigorous environments in military and aerospace applications. Our relay products include COTS (commercial off-the-shelf), Mil-Spec, plus highly specialized, and custom-designed products. These high-performance products are designed to withstand extreme shock, vibration, temperature and altitude.
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TE Connectivity
Published By: Workday France     Published Date: Mar 08, 2018
Nous connaissons actuellement une révolution technologique sans précédent. Entre les appareils mobiles avec écrans tactiles interactifs, la 3D au cinéma et à la télévision, et la possibilité d’accéder à Internet presque n’importe où dans le monde, la technologie semble apporter de nouvelles solutions à presque tout. in•no•ver (verbe) : introduire une nouveauté (méthodes, idées ou produits) au sein de quelque chose d’établi. Pourtant, cette innovation semble avoir du mal à imprégner le monde des logiciels de gestion d'entreprise. Alors que le grand public utilise de plus en plus Internet pour trouver des informations et que les appareils sont de plus en plus simples à utiliser, les dirigeants ont toujours du mal à obtenir des informations précises et mises à jour sur la situation financière de leur société, même si toutes les données dont ils ont besoin sont disponibles dans leurs systèmes.
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Workday France
Published By: Box     Published Date: Jun 22, 2018
Content is a core element of digital business. Companies must create, secure, manage, and collaborate upon content with both internal and external participants. But traditional ECM technology is costly and dated while EFSS is limited in functionality. The result? Too many content repositories, leading to silos and broken communication. Companies need a better way to work! • Join us as we chat with Cheryl McKinnon, our featured speaker from Forrester Research, to learn how to make the most of your content investment and drive innovation through IT. Takeaways from the webinar include: o 5 key trends shaping the market o Key capabilities of content management vendors o Essential use cases and recommended tactics to accelerate digital transformation
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Box
Published By: Pros, Inc     Published Date: Apr 24, 2019
The world of selling is evolving, and the advent of digital platforms has changed the way in which buyers interact with sellers. Sales teams are struggling to sell in this fast and competitive environment and this is evident by the fact that the number of sales people that hit their quota has dropped over time. As a sales leader, it’s time to rethink your sales strategy. In this webinar, we’ll discuss sales strategies and practical insights you can implement to develop sales teams which can outperform in any dynamic market environment. We’ll walk through sales enablement practices and coaching tactics which will help to optimize your sales methodologies. We’ll also discuss sales tools with great ROI which can help increase your sales productivity and accelerate your sales velocity. During this segment, we’ll specifically focus on quote-to-cash technologies and discuss the rising importance of AI-based pricing optimization to streamline and accelerate your sales process.
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Pros, Inc
Published By: ttec     Published Date: Jul 24, 2019
Fraud prevention and content moderation take center stage. Trust & Safety is good business Change your password often. Keep your virus software up to date. Beware of so-called princes from Nigeria. These are the costs of doing business online. Since its inception, the internet has always had its share of bad guys. And as nearly all companies move to a more digitally enabled world, the thieves, con artists, and hackers are finding new ways to steal money, information, and disrupt the world in a bad way. Having a trustworthy and safe brand is now a differentiator, especially from companies that operate primarily online. But it’s becoming harder to keep up as technology advances and information moves quicker every day. This eBook details how companies can protect their brand and keep customers safe by enabling fraud prevention and content moderation strategies and tactics.
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ttec
Published By: ttec     Published Date: Jul 24, 2019
Artificial Intelligence (AI) has officially entered the (contact center) building. However, it’s not in the way most media reports predicted. Instead of replacing human associates, virtual associates are collaborating with them to work faster and more efficiently, and the hybrid duos are wowing customers worldwide.
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ttec
Published By: ttec     Published Date: Jul 24, 2019
In an age of tech-savvy customers and self-service channels, do companies still need to invest in contact centers and staff to provide support? The answer is, yes. READ THIS PAPER TO: Examine the strategic role of the contact center to deliver differentiated customer experiences while driving increased revenues and cost savings. Learn essential strategies for promoting associate productivity and satisfaction. Leverage cross-sell and up-sell opportunities that benefit the customer. Share lessons learned from EnergyAustralia’s experience.
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ttec
Published By: NICE inContact     Published Date: Sep 18, 2019
Artificial Intelligence (AI) is arguably the greatest untapped resource to transform customer and business outcomes. The impact of this technology on customer experience, employee efficiency and profits is truly transformational—especially for contact centers. Companies must adapt in today’s era of constant digital disruption, but that doesn’t necessarily mean exhaustive technology shifts. Small, practical investments in AI present little risk and offer significant returns. Learn about the ROI of CX transformation in AI for CX: Practical Investments, Proven Return. More than a trend, AI is a customer experience transformation that you can’t afford to ignore. Discover the practical investments in AI that your contact center must consider today — and the truly significant returns on the horizon
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NICE inContact
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