Skip to main content
 

tact

Results 226 - 250 of 1021Sort Results By: Published Date | Title | Company Name
Published By: Genesys     Published Date: May 10, 2016
Most companies today can support multi-channel customer interactions such as voice, email and chat, but typically cannot share context across all channels.
Tags : 
genesys, contact center, customer experience, omnichannel, desktop
    
Genesys
Published By: Genesys     Published Date: May 10, 2016
Most contact centers now allow customers to interact through non-voice, digital channels, but still monitor performance only in voice.
Tags : 
genesys, nemertes, omnichannel, contact center, metrics, customer experience
    
Genesys
Published By: Genesys     Published Date: May 10, 2016
When people engage via digital touchpoints with your organization, they may forge seemingly random, winding paths along their journeys. Yet, no matter how many channels or interactions are involved, for the customer it is a single experience.
Tags : 
call center, cloud call center, cloud contact center, omnichannel, genesys, ebook, digital customer service, customer experience, contact center, touch points, omni channel
    
Genesys
Published By: Genesys     Published Date: Jul 24, 2017
Everyone says they’re “in the cloud,” but most technology leaders would agree that not all clouds are created equal. When evaluating a cloud contact center solution for your business, it’s important to understand the difference between a true Cloud 2.0 application and traditional software, including which features to look for and why those features are important.
Tags : 
cloud contact center platform, cloud application, cloud 2.0 model, platform, software
    
Genesys
Published By: Genesys     Published Date: Jul 24, 2017
Read this eBook. It deep dives into the top 10 myths of omnichannel customer engagement.
Tags : 
customer engagement, call centers, contact center, omnichannel, customer engagement
    
Genesys
Published By: Genesys     Published Date: Nov 06, 2017
Whether you want to replace a legacy contact center solution or you’re transforming your customer experience strategy, PureCloud by Genesys delivers fast results and helps you deliver next-generation customer experiences.
Tags : 
purecloud, genesys, contect center solution, customer experience
    
Genesys
Published By: Genesys     Published Date: Nov 08, 2017
Everyone says they’re “in the cloud,” but most technology leaders would agree that not all clouds are created equal. When evaluating a cloud contact center solution for your business, it’s important to understand the difference between a true Cloud 2.0 application and traditional software, including which features to look for and why those features are important.
Tags : 
cloud contact center platform, cloud application, cloud 2, 0 model, microservices
    
Genesys
Published By: Genesys     Published Date: Nov 17, 2017
This eBook focuses on two profiles for small contact centers, small business and small of large - a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realize a return on investment in as little as three months!
Tags : 
ebook, contact centers, cloud, customer experience
    
Genesys
Published By: Oracle HCM Cloud     Published Date: Aug 02, 2016
Healthcare payers need to think cost effectively to accomplish the goals of recruiting and retaining top talent, providing excellent patient care and consolidating healthcare with partners. Updating talent acquisition tactics and technologies doesn't have to be expensive. Find out how Best-in-Class companies recruit, hire, on board, and retain employees.
Tags : 
    
Oracle HCM Cloud
Published By: CA Technologies EMEA     Published Date: Aug 07, 2017
Understanding, managing and containing risk has become a critical factor for many organizations as they plot their hybrid architecture strategy. Access by an expanding array of privileged identities looms large as a risk concern once organizations look beyond tactically using cloud services for cost and agility efficiencies. Existing approaches developed for static infrastructure can address initial risk concerns, but fall short in providing consistent policy enforcement and continuous visibility for dynamic, distributed infrastructure.
Tags : 
identity management, privileged user access, secure privileged credentials, secure hybrid it
    
CA Technologies EMEA
Published By: Sauce Labs     Published Date: May 30, 2018
Today’s modern development disciplines -- whether Agile, Continuous Integration (CI) or Continuous Delivery (CD) -- have completely transformed how teams develop and deliver applications. Companies that need to compete in today’s fast-paced digital economy must also transform how they test. Successful teams know the secret sauce to delivering high quality digital experiences fast is continuous testing. This paper will define continuous testing, explain what it is, why it’s important, and the core elements and tactical changes development and QA teams need to make in order to succeed at this emerging practice.
Tags : 
    
Sauce Labs
Published By: Sauce Labs     Published Date: May 30, 2018
Today’s modern development disciplines -- whether Agile, Continuous Integration (CI) or Continuous Delivery (CD) -- have completely transformed how teams develop and deliver applications. Companies that need to compete in today’s fast-paced digital economy must also transform how they test. Successful teams know the secret sauce to delivering high quality digital experiences fast is continuous testing. This paper will define continuous testing, explain what it is, why it’s important, and the core elements and tactical changes development and QA teams need to make in order to succeed at this emerging practice.
Tags : 
    
Sauce Labs
Published By: Spredfast     Published Date: Aug 24, 2018
Looking for a general primer or quick tactical reference on social marketing? We wrote the 2018 version of the Social Media Pocket Guide for you. In engaging, easy-to-read chapters, the Pocket Guide provides a broad overview of social media’s evolution — including current themes like pay to play, digital integrations, social care, and more. We also break down the latest tips and tactics for the four most common social objectives and explore specific use cases like product launches, events, and capitalizing on real-time trends. Do you learn by example? This guide is packed with fresh strategy inspiration from 15 different global brands and media properties. Keep The Social Media Pocket Guide on hand as your quick and definitive reference on all things social strategy.
Tags : 
social branding, social media branding, social media marketing courses, social media courses, social media management tools, social media monitoring, social media training, online marketing, social media manager, social media marketing companies, social media analytics, social media marketing, social media software, digital marketing, social media marketing tools, social media monitoring tools, social media agency
    
Spredfast
Published By: Location3     Published Date: Aug 31, 2018
When we released our first white paper in February 2015 discussing the ways multi-location businesses were using online media to drive in-store visits, most of the strategic opportunities being leveraged by marketers revolved around using things like promotional coupons, beacons and other tactics. While those methods certainly provided incremental lift in in-store traffic and revenue, there existed a number of gaps in connecting online data associated with promotional efforts, to data that indicated a customer actually converted offline at a business location. At press time for our original “online-to-offline” white paper, digital industry giants were still very much in the early stages of evaluating data points that signified offline customer conversions. Many of these “conversions” were somewhat implied (i.e. Clicks on “Get Directions” link), while others were a bit more reliable in signifying in-store visits and purchases made by consumers (i.e. downloadable coupon redeemed in-store
Tags : 
marketing, local marketing, franchise, franchisor, digital marketing, online to offline, multi-location businesses, store visits, cross channel analytics
    
Location3
Published By: Symantec     Published Date: Jul 30, 2014
This paper highlights the current growth and trends in today’s phishing schemes, the potential impact on companies, and insight into how businesses can apply technology to protect themselves and their customers.
Tags : 
latest phishing schemes, cybercrime, protecting against phishing, impacts of phishing schemes
    
Symantec
Published By: Symantec     Published Date: Jul 30, 2014
This paper highlights the current growth and trends in today’s phishing schemes, the potential impact on companies, and insight into how businesses can apply technology to protect themselves and their customers.
Tags : 
latest phishing schemes, cybercrime, protecting against phishing, impacts of phishing schemes
    
Symantec
Published By: Symantec     Published Date: Jul 30, 2014
This paper highlights the current growth and trends in today’s phishing schemes, the potential impact on companies, and insight into how businesses can apply technology to protect themselves and their customers.
Tags : 
latest phishing schemes, cybercrime, protecting against phishing, impacts of phishing schemes
    
Symantec
Published By: Symantec     Published Date: Jul 30, 2014
This paper highlights the current growth and trends in today’s phishing schemes, the potential impact on companies, and insight into how businesses can apply technology to protect themselves and their customers.
Tags : 
latest phishing schemes, cybercrime, protecting against phishing, impacts of phishing schemes
    
Symantec
Published By: Symantec     Published Date: Jul 30, 2014
This paper highlights the current growth and trends in today’s phishing schemes, the potential impact on companies, and insight into how businesses can apply technology to protect themselves and their customers.
Tags : 
latest phishing schemes, cybercrime, protecting against phishing, impacts of phishing schemes
    
Symantec
Published By: F5 Networks Inc     Published Date: Aug 16, 2018
As the threat landscape evolves, so must our security controls and countermeasures. Recent research from F5 Labs revealed that applications are the initial targets in the majority of breaches, suggesting that any app can be an attack vector. Cybercriminals are moving their tactics further up the stack using sophisticated application-layer exploits, as well as an emerging wave of automated, bot, and IoTbased threats that are quite capable of evading simple signature or reputation-based detection. Yet, the majority of WAFs on the market today have remained largely unchanged, leaving the applayer exposed, unable to proactively monitor and protect against evolving attack vectors.
Tags : 
threats, applications, cybercriminals
    
F5 Networks Inc
Published By: F5 Networks Inc     Published Date: Sep 14, 2018
As the threat landscape evolves, so must our security controls and countermeasures. Recent research from F5 Labs revealed that applications are the initial targets in the majority of breaches, suggesting that any app can be an attack vector. Cybercriminals are moving their tactics further up the stack using sophisticated application-layer exploits, as well as an emerging wave of automated, bot, and IoTbased threats that are quite capable of evading simple signature or reputation-based detection. Yet, the majority of WAFs on the market today have remained largely unchanged, leaving the applayer exposed, unable to proactively monitor and protect against evolving attack vectors.
Tags : 
    
F5 Networks Inc
Published By: Genesys     Published Date: Feb 08, 2019
Ihre Kunden sind auf vielen Kanälen aktiv. Sorgen Sie dafür, dass Ihr Unternehmen mithalten kann. Die Gewinnung von Neukunden und die Pflege der Beziehung zu Bestandskunden sind mit Zeit und Aufwand verbunden. Wenn Ihre Kunden mit Ihnen in Kontakt treten wollen, können sie dies dann auf dem Kanal ihrer Wahl tun? Angesichts der ständig voranschreitenden Digitalisierung wird es für Unternehmen immer wichtiger, mit ihren Kunden jederzeit über die Kanäle kommunizieren zu können, die die Kunden wünschen – sei es per Telefon, SMS, Chat oder über soziale Medien. In diesem E-Book erfahren Sie mehr zu den folgenden Themen: Kundeninteraktionen in einer hochvernetzten Welt Einfache und effiziente Betriebsabläufe für Kundeninteraktionen Gute Argumente für eine cloudbasierte All-in-One Lösung für Contact Center
Tags : 
    
Genesys
Published By: Genesys     Published Date: Feb 08, 2019
Ausgereifte Cloud-Plattformen unterstützen die reibungslose Migration unternehmenskritischer Systeme in die Cloud. Dadurch wird deren Flexibilität und Skalierbarkeit gesteigert und es winken deutliche Kosteneinsparungen. Wie kann sich Ihr Unternehmen diese Vorteile sichern? Welche Schritte sind nötig, um den unvermeidbaren Umstieg auf ein cloudbasiertes Contact Center einzuleiten? Durch die Wahl des richtigen Contact-Center-Partners können Sie die Umstellung auf cloudbasierte Customer Journeys erfolgreich gestalten.Wissen Sie, wie Sie den richtigen Partner für die Migration finden können? Dieses E-Book nennt zehn Kriterien, die bei der Wahl eines Partners für den Wechsel zu einem cloudbasierten Contact Center zu beachten sind. Wenn Sie sich ein genaues Bild von den Anforderungen Ihres Unternehmens, den Fähigkeiten Ihres potenziellen Partners und der Übereinstimmung zwischen dessen Vision und ihren Unternehmenszielen machen, wird Ihnen dies bei der langfristigen Sicherung Ihres geschä
Tags : 
    
Genesys
Published By: Genesys     Published Date: Feb 08, 2019
Warum gerade mittelständische Unternehmen ein cloudbasiertes Contact-Center wählen sollten Die Kundenerwartungen steigen ständig. Inzwischen möchten Kunden jederzeit und von jedem Ort mit Unternehmen kommunizieren. Einige bevorzugen Chat, andere sind in sozialen Medien aktiv und erwarten prompte Antworten auf ihre Posts. Und wiederum andere möchten alles von ihren Mobilgeräten aus erledigen. Sie erwarten zudem einen Service, der sowohl konventionelle als auch neue Kanäle unterstützt.
Tags : 
    
Genesys
Published By: Sprinklr     Published Date: Jan 05, 2018
Social Advertising Techniques for Advanced Marketers is a whitepaper that explores advanced social advertising strategies, & social media marketing tactics.
Tags : 
social advertising, social advertising techniques, social, advertising, marketing, advertising strategies, social media, tactics, advanced
    
Sprinklr
Start   Previous    3 4 5 6 7 8 9 10 11 12 13 14 15 16 17    Next    End
Search      

Add Research

Get your company's research in the hands of targeted business professionals.