Published By: Mimecast
Published Date: Oct 25, 2017
Even as cyberattacks have evolved, phishing remains the number one threat delivery tactic. Why? Because it’s effective. That’s the bad news.
The good news is, your organization can effectively defend against phishing attempts with the right program in place. You can stand in the way of the abuse of your most mission-critical communications app. There are six key areas to consider.
Read this Gartner research note, Fighting Phishing: Optimize Your Defense, to advance your anti-phishing program.
NICE WFM 7.0’s Forecaster unlocks a high level of transparency into interaction history, allowing you to centrally forecast, schedule and manage contacts between multiple locations and ensure that site- and enterpriselevel objectives are met. With more than two thousand customers and two million users depending on its unparalleled ability to fine-tune the most precise forecasts, Forecaster allows you to plan and respond to the peaks and valleys of customer history through automatic collection of key historical data from all types of contact sources:
• Automatic call distributors (ACDs)
• Outbound dialers • Multi-channel routing platforms
• Back-office employee desktops
Download today to learn more.
Engaging potential buyers in today’s complex and noisy B2B environment demands time, effort, and intelligence. All sellers can do is hope to guide them along their journey and influence their decisions. But even the best prospects are delaying interaction with sales and are often unresponsive to traditional marketing tactics. This is forcing organisations to use relevant, timely, and holistic data to guide interactions and communications across all channels.
You’re on the hook for more than just moving prospects through the funnel and delivering leads to sales. You’re responsible for managing the customer relationship. But how does it feel to the customer when that transition takes place? All too often, the first contact with sales feels like starting the conversation over again. And for customers who have already invested time and energy learning about a company and their products, this can be a jarring experience. Great composers use consistent melodic themes over the course of a piece. As marketers, it is our responsibility to ensure there is harmony and consistency over the full lifecycle of the customer relationship. But linking the conversations that marketing and sales have with prospects depends on your ability (and willingness) to share insights that are born from data.
This brochure talks about the IBM Technical Support Services and it helps: Mitigate business risk with services from a forward-thinking industry innovator, Enhance IT availability with a virtually unmatched global infrastructure, Support your unique needs with extensive, flexible and customizable service options, Facilitate easier access to the support you need, Reduce complexity with a single point of contact for nearly all your IT needs, and Facilitate a positive return on investment and performance results
Published By: Symantec
Published Date: Jul 30, 2014
This paper highlights the current growth and trends in today’s phishing schemes, the potential impact on companies, and insight into how businesses can apply technology to protect themselves and their customers.
As marketers chase after the same people with the same tactics, traditional marketing has become less worth the time—and the money.
Email outreach worked until spam clogged up inboxes. Content marketing worked until everybody started to put out sub-standard material. And search engine marketing worked until it became inundated with new players clamoring for attention. Even inbound tactics aren’t delivering the results they once did.
And as the need for performance continues to climb, so does the status of account-based marketing (ABM). In the B2B sphere it’s on the tip of everyone’s tongue.
Download this whitepaper to learn more about ABM, a potent approach that puts sales and marketing together.
Marketing is not getting more difficult because of data— it’s actually getting easier. In the old days you needed to guess who your audience was and plan in advance what you wanted to say and wait far too long to see if it worked. Those days are long gone—now you can determine EXACTLY who your audience is, deliver a relevant, personalized message in a nanosecond, and find out almost immediately whether it worked! You no longer have to live by the spray-and-pray method— you can be tactical in your delivery. Marketing today is data-driven and uses a wealth of insights and connection points to engage with consumers one to one.
Data about our customers and prospects gives us the ability to deliver the right message to the right audience at the right time. That’s audience targeting, and it’s far deeper than demo targeting, even though targeting by demo is a nice place to start. That said, the sheer volume of data and technology can be overwhelming. Cut through the noise and tackle the ba
Published By: Docusign
Published Date: Feb 19, 2015
À cause du nombre croissant de professionnels qui utilisent les téléphones et applications mobiles, la « vague mobile » a des incidences sur chaque fonction commerciale dans le monde entier et modifie la manière de faire des affaires. Les technologies telles que les signatures électroniques mobiles peuvent aider les entreprises à finaliser leurs transactions commerciales. Les signatures électroniques mobiles vous permettent, ainsi qu'à vos contacts, d'envoyer et de signer des documents légalement, grâce aux téléphones et à d'autres appareils mobiles, à tout moment et en tout lieu.
Your contact center is a hotbed of activity, constantly processing calls and emails, chats and social media posts, problems and solutions. As a result, it generates the kind of “big data” that other departments wish they had. But collecting that data is just the beginning. The next step is turning it into a plan of action.
By now, we’re all aware of what a powerful force social media can be for a business — be it positive or negative. But how should your business address what’s happening in social media? Avaya believes you should do it in same way you take on other customer concerns — with your contact center.
It is a business maxim that the more a company knows about its customers and what they want, the better its chances of providing them a positive, fulfilling experience. With today’s ubiquitous, convenient communications methods, particularly the use of mobile devices and networks, opportunities for rich customer interactions are flourishing. Whether their interest is pricing, store locations or product support, people increasingly expect information to be available wherever, whenever and however they want it.
Be guided on what the best practices are, offering strategies, actionable tactics, and examples of enterprises on the cutting edge so your organization won't have an overabundance of options when working with partners and customers.
Infrastructure Performance Management (IPM) applies to operations quality. Implemented well, IPM frees you from constant firefighting and can transform your role from tactical first responder to strategic business enabler. Applying good IPM technology and processes can deliver a number of benefits to your career as well as to your organization. This report introduces IPM, offers tips for successful IPM implementation, and explores how IPM can benefit your enterprise as well as your career.
Published By: CA WA 2
Published Date: Oct 01, 2008
Featuring an expert from Enterprise Management Associates, this webcast discusses some tactical steps towards automation of various IT processes, showing how even in processes with interdependent tasks, IT Process Automation can start IT groups down the path of reducing complexity and error rates, two of the leading drivers of cost and chaos.
Published By: Forrester
Published Date: May 10, 2012
More people own smartphones than ever before and they're using them more often too. This makes a mobile marketing strategy crucial for any interactive marketer. Yet today we find that although mobile budgets are beginning to increase, the majority of interactive marketers are just starting to experiment, and many still treat mobile phones as mini-PCs. This report explains how marketers at each phase of mobile marketing evolution should craft successful mobile campaigns by hewing to three key principles: immediacy, simplicity, and context.
Published By: SunGard
Published Date: Aug 14, 2012
Florida Hospital performs recovery tests twice a year, recovering more than 100 applications. The healthcare organization needed a recovery strategy that improved communication and efficiency, managed a complex change control process, and that would keep staff at home during a disaster.
With the Managed Recovery Program, SunGard is Florida Hospital's recovery team, ensuring recovery configurations keep pace with production changes, managing recovery test execution, and providing a single point of contact for the complete recovery program.
Published By: Brainshark
Published Date: May 07, 2013
Do your field reps use iPads or iPhones? If so, enable them to present with PowerPoint the way it was meant to be seen -- with fonts, colors and animations intact. Plus, empower you content team to instantly edit and update all versions of a particular presentation, all with the click of a mouse. Ideal for reducing risk and maintaining compliance! Users in more than 140 countries use SlideShark to deliver consistent, secure PowerPoint presentations on iPads and iPhones. Find out how SlideShark can empower you to distribute, control and track field PowerPoints. Click here to watch a quick 2-minute video and see SlideShark in action.
Published By: Genesys
Published Date: Jun 20, 2013
The right contact center is a business advantage, because delivering exceptional service to your customers improves their satisfaction and loyalty, and results in increased revenues. The right contact center can also reduce TCO by reducing the need for IT support and replacing inflexible voice-only ACDs that have become expensive to maintain across one or many sites.