Published By: Dell EMC
Published Date: Aug 01, 2019
Software might run the world, but software still runs on hardware. It’s a misperception that hardware has little value anymore. Every application, every workload, every data set runs on physical servers.
Read “Hardware Does Matter: Global Server Brands are Perceived as Superior for Driving Digital Business,” a Frost & Sullivan report of 500 IT decision makers, on the value of global server brands vs. commodity servers.
Look beyond commodity status to discover:
• Key server purchase criteria
• How top brands directly compare
• How to choose based on workload
Server brands very significantly, and a commodity brand may not provide the outcomes you need, especially for new and next-generation applications. Download this analyst report from Dell EMC and Intel® to learn more.
Hobson & Company (H&C), a leading research firm focused on total cost of ownership (TCO) and return on investment (ROI) studies, conducted independent research and found that a proven Apple device management solution delivers a quick and compelling ROI to both large and small enterprises.
• Simplifying IT management
o 90% reduction in time spent managing apps
o 80% reduction in time spent provisioning
• Improving end-user experience
o 60% reduction in end-user productivity loss
o 15% reduction in volume of help desk tickets
• Mitigating risk
o 90% reduction in time spent creating inventory reports
o 65% reduction in time spent managing policy and setting changes
Digital Transformation Requires a
Commitment to Automation
Digital transformation requires a focus on
agility, innovation, and the end customer; as
well as for infrastructure leaders to strike deeper
partnerships with lines of business leaders
around business outcomes they care about.
Cloud migration is consistently one of the top priorities of technology leaders across the world today, but many are overwhelmed by trying to plan their cloud migration, struggling to prioritize workloads and unsure of the cost implications.
Download this white paper to discover the 5 key steps for cloud migration based on the best practices of today’s most successful IT leaders:
- Baseline TCO resources (cloud, on-premises, hybrid)
- Map current on-premises resources to cloud offerings
- Evaluate and prioritize migration strategy
- Calculate migration costs
- Define success metrics
Published By: Workday
Published Date: Jul 30, 2019
Blockchain is no longer just some mysterious technology built for Bitcoin. Organizations are using blockchain technology to solve today’s fast-moving business challenges and prepare for what the future brings. Read this report to learn how you can benefit from blockchain.
In an age of tech-savvy customers and self-service channels, do companies still need to invest in contact centers and staff to provide support?
The answer is, yes.
Consumers have been trained to find the information they need on their own online or with their mobile device. But when they do pick up to the phone and reach out to customer service, they expect representatives to solve what are often complex questions. They expect human interactions.
This enormous shift in which customer service representatives are perceived as a last resort puts increased pressure on contact center associates who already have the odds stacked against them. The staff must be trained to quickly handle issues that frequently require access to a wide variety of information, but a lack of investment means many associates are often unprepared and lack the right resources to help customers.
To change the outcome, customer service representatives need the right training and tools to not only understand the issue,
Published By: BetterUp
Published Date: Mar 06, 2019
Despite the huge amount of time, money, and resources invested in L&D solutions, most simply deliver information without effecting lasting transformational change. In fact, after a year, only about 30% of employees successfully transfer their learnings to the workplace. A new approach is required as most L&D solutions are failing us. In this report, we share the five shortcomings of L&D solutions today and offer insights into how you can create a program that delivers the business outcomes you need, while enabling your people to thrive.
This is a case study which shows how Voorhees College implemented a revolutionary communications solution based around a service-orientated Unified Communications architecture from NEC to provide students, faculty and staff in five locations with software-based voice and desktop communications tools to achieve a 40 percent savings over its previous traditional telephony solution.
Published By: Genesys
Published Date: Dec 20, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide.
Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes.
Download the eBook and learn how Kate and Blended AI lets you:
• Personalize self-service
• Connect customer conversations
• Create smart agent experiences
Start small and deploy fast with MicroApps
Published By: Genesys
Published Date: Jun 19, 2019
Contact centers often pool agents into large groups of generalists to distribute work evenly. Skills-based routing takes this a step further with specialized groups. But neither approach scales properly to identify all opportunities and drive business outcomes on each interaction.
Predictive routing uses artificial intelligence (AI) and machine learning to create balance—meeting targets and giving customers a personalized experience. Read Demystifying AI: Creating an AI partnership that maximizes business results to learn how predictive routing systematically:
Evaluates historical and real-time data to make predictions;
Makes the best customer-agent match to drive desired outcomes;
Keeps agents engaged and reduces handle times.
Artificial Intelligence (AI) is arguably the greatest untapped resource to transform customer and business outcomes. The impact of this technology on customer experience, employee efficiency and profits is truly transformational—especially for contact centers.
Companies must adapt in today’s era of constant digital disruption, but that doesn’t necessarily mean exhaustive technology shifts. Small, practical investments in AI present little risk and offer significant returns. Learn about the ROI of CX transformation in AI for CX: Practical Investments, Proven Return.
More than a trend, AI is a customer experience transformation that you can’t afford to ignore. Discover the practical investments in AI that your contact center must consider today — and the truly significant returns on the horizon
Customer experience is the new management battleground.
You know it better than anyone. Most customer experience best practices center on the value businesses need to bring to customers. But what role do customer needs play in creating an enterprise plan of attack? Get the full scoop. Plus, learn how experience managers at companies like Guitar Center, Nestle, and PETCO keep their brands thriving and competitive. Read CMO Club Solution Guide: Customer Experience Essentials.
In Q4, 2009, ENTERPRISE MANAGEMENT ASSOCIATES (EMA) analysts worked with ASG to research how executives in IT and within the lines of business use dashboards to gain holistic insights into IT services as they impact business outcomes.
Published By: Sitecore
Published Date: Jul 08, 2009
This whitepaper discusses the need to target outcomes and focus on building a complete, 360-degree view of your customers -- who they are, where they came from, what they do, and how you can best meet their needs.
Add more value to your business
Independent Software Vendors (ISVs) are turning to the cloud to modernize their applications and get rid of their commercial database dependencies to improve application performance, lower total cost of ownership (TCO), and reach new customers. DB Best delivers the established processes and technology ISVs need to accelerate the modernization of applications still running on commercial databases to Amazon Aurora. This enables your customers to quickly get up-and-running on the cloud and drive greater business value through Amazon Web Services (AWS).
View the webinar to learn how DB Best and AWS enable you to accelerate every stage of your application modernization journey – from evaluating the right migration path for your application, to following a proven and repeatable database migration process, to driving growth and reaching more customers.
Armor provides a managed Security-as-a-Service (SECaaS) solution that helps strengthen and unify your AWS, on-premises,
and hybrid security to enable rapid detection, prevention, and response to cyberthreats in real time—typically with a lower
TCO. Armor’s protection can be deployed quickly to help boost application availability. This can also play a role in increasing
the visibility and overall security awareness across all your apps, no matter where they reside, because they are always
operational. This solution also puts the tools—like a Web Application Firewall—in place to provide appropriate protection
while being managed from a single pane of glass. Your organization can also continue using your existing security resources
because Armor provides the integration to unify their offerings with the tools you already have in place. In addition,
Armor’s Security Operation Center (SOC) is incorporated to reduce high threat dwell times (the amount of time a threat has
undetected access t
Did you know that two-thirds of U.S. health care spend, or $1.8 trillion, goes purely to salaries and wages? Yet our patient outcomes are on par with countries such as Cuba and Slovenia. Health care reform is changing the way our health care system operates and will ultimately affect your bottom line.
Dr. Robert Kocher, M.D. has been a key influencer of health care reform efforts in the U.S. In this white paper, Dr. Kocher discusses:
•Three recent policy changes
•Four potential outcomes of health care reform
•The evolving roles within the health care system
The U.S. spends more on health care than any country in the world – to the tune of $7,290 per capita per year. Yet this massive spend does not equate to high quality care for Americans. As a result, $300 billion is wasted every year.
If you’re a self-insured employer focused on driving down health care costs and better meeting the health care needs of your employees, this paper provides valuable and actionable insights to help you achieve this goal.
This white paper reveals:
• How low-quality care affects both the cost of care as well as patient outcomes
• Five best practices in helping employees identify high-value providers
Published By: WhatCounts
Published Date: May 05, 2010
Lifecycle marketing is changing the way companies interact with prospects and customers through the email channel. This white paper explores five common questions and some ideas on how to jumpstart your lifecycle marketing efforts.
Published By: WhatCounts
Published Date: Apr 30, 2010
There's no reason overseeing and managing a million-plus subscriber email database should be a discombobulated and overbearing task. Start being an effective email marketer by creating a plan, brushing up on your skills, and cleaning house. Implementing these six simple tweaks will go a long way towards maximizing the return, response, and revenue from your email program.
Published By: LSSiDATA
Published Date: Feb 05, 2010
New movers are ideal targets for Direct Marketers. New homeowners and renters invariably purchase a
wide range of products and services. According to moving.com "People who are moving spend more
during the 3 months surrounding their move than non-movers spend in 5 years."
In the broadening data center cost-saving and energy efficiency discussion, data center physical infrastructure preventive maintenance (PM) is sometimes neglected as an important tool for controlling TCO and downtime. PM is performed specifically to prevent faults from occurring. IT and facilities managers can improve systems uptime through a better understanding of PM best practices.
Published By: Clarion
Published Date: Oct 30, 2013
The Occupational Safety and Health Administration (OSHA) recently issued a new rule, effective September 2013, which updates OSHA’s 1971 workplace safety sign and tag formats with today’s best practice safety signage designs as defined by the latest American National Standards Institute (ANSI) Z535 standards.
The OSHA signage change means that, over time, as employers adopt the newer ANSI Z535 best practice safety tag and sign formats, the United States will increasingly have a single, national uniform system of hazard recognition. Safety signs installed in facilities and public
areas, temporary safety tags placed on equipment, and safety labels placed on products will all be designed using the same formatting principles.
The outcome of such consistency is expected to be significantly more effective communication in the workplace. That, in turn, should help achieve the objective of fewer accidents and more lives saved from tragedy.