Published By: Genesys
Published Date: Jun 19, 2019
Successfully managing a contact center requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. Planning, day-to-day operations and quality management must be seamlessly orchestrated, along with human resources functions like recruitment, learning and development, and employee scheduling.
Read this executive brief to learn how to transition to an AI strategy that can take your team – and business results – to the next level. See how you can:
Create an AI strategy with a single data model that includes routing, interaction analytics, forecasting/scheduling and predictive engagement
Harness the power of your data to align customers with the best resource
Drive employee effectiveness by ensuring you hire the right people and manage their performance to drive their success over the long term
Published By: Cisco EMEA
Published Date: Nov 13, 2017
Whether meetings are planned in advance or held when inspiration strikes, Cisco Spark helps you make the most of your team’s time. With continuous collaboration, meetings can feel like a natural part of your workday—not an interruption.
Published By: Gigamon
Published Date: Jun 21, 2019
Accelerate your digital transformation journey by giving teams and tools the application visibility needed to monitor and secure modern digital applications.
Download this whitepaper to learn how you can
Isolate and extract application and component traffic across multiple tiers for monitoring,
Provide application metadata to analytics tools, enabling faster detection of customer experience, application performance and security-related issues and send only relevant traffic to the appropriate tools to reduce load and increase effectiveness.
You are focused on building an infrastructure, which enables your organization to innovate at speed and gain new insights to stay ahead of the competition. You must deliver these capabilities while maintaining intelligent cost control and improving the productivity and responses of your team.
A healthy and vital team is a goal worth striving for. There may be conflict, but if it ever gets personal, team members catch themselves, apologize, and go back to talking about the issues. People have more productive conflict because they have the trust to engage directly with one another. They have more opportunity to develop their skills and get things done, because they’re spending less time and energy dealing with office politics.
Download this ebook to learn how to diagnose your team's toxic problems and how to fix them.
There are three accepted ways to address team challenges. Identifying a common team goal, developing open communication, and clarifying roles and responsibilities are the most effective ways of addressing work team challenges.
Published By: Optymyze
Published Date: Feb 05, 2018
Not too long ago, successful selling was all about power suits, firm handshakes, a persuasive attitude and gut instinct. Since then, the underlying map to sales success has changed dramatically. Today, the rock stars of any sales team are the reps who rely on data instead of intuition, and tools instead of tales.
Read this article to learn how data and analytics enable sales reps and managers to improve sales productivity and more:
• Gain a better understanding of your leads and prospects and personalize your approach.
• Maximize the performance of new members of the sales team.
• Increase compensation effectiveness.
• Optimize territories.
Published By: CloudTask
Published Date: May 11, 2018
Creating new content takes an incredible amount of time and resources for your internal teams. Maybe you’re even paying an agency a good percentage of your budget to do it for you. Whilst content, from blogs to eBooks, and videos to white papers, does have a lot of value, that value comes at a cost.
This isn’t the only issue with generating new leads through content. The effectiveness of sharing content via email is declining, it’s harder than ever to connect on the phone, people are apprehensive about immediately giving out their contact details, and social media has become more about likes and less about real results.
In short, creating content to generate leads can be challenging, time consuming and expensive.
But, what if you didn’t have to spend time and money creating content in the first place? What if you could generate qualified B2B sales leads without it?
Published By: Seismic
Published Date: May 14, 2019
"Sales leaders are constantly on the lookout for new ways to improve processes, motivate their teams, unlock efficiencies, and ultimately close more deals.
Making that quest more difficult? There are a million ways to measure an organization’s overall achievement of those goals. To maximize revenue growth, 3 strategic imperatives are usually:
? Shortening the sales cycle
? Reducing the cost of customer acquisition
? Increasing the lifetime value of the customer
Download the guide to learn the 12 major KPIs (key performance indicators) that sales teams should use to measure effectiveness and efficiency with the goal of driving sales success.
Published By: Seismic
Published Date: May 14, 2019
65% of B2B content goes unused by sales.
Jon Freeberg, Seismic's Principal Consultant of Customer Success, has seen this problem first hand, and has worked with hundreds of enterprise marketing teams to ensure they are creating content that supports sales conversations.
In this webinar, Jon will take you through 3 specific ways that marketing can begin making content that improves their relationship with sales, increases their effectiveness, and helps sales close more deals.
Watch the on-demand webinar today and stop wasting precious hours creating content that goes unused by sales.
How many of your salespeople perform at their peak potential? Probably not enough. For decades, sales teams have depended on tools and practices that don’t maximize effectiveness and execution, because they don’t address key challenges at the heart of selling: getting reps trained and up to speed fast, keeping them aligned and ready to sell at all times, helping them work together to manage and complete deals efficiently. Learn how social business drives dramatic performance improvements for individual reps and sales organizations as a whole, as verified in a major new study by a top-three global consulting firm.
The typical strategy for meeting sales targets is to set aggressive individual rep quotas, rely on your top reps to achieve them, and then hope to get enough from the rest of your team to get over the top. Find out how to make a major shift in your sales approach for the better in order to both increase individual sales rep effectiveness and improve collaborative team selling.
By 2022, only 12 percent of warehouse operations will use pen and paper, according to a recent Zebra study. Why are manual processes vanishing? Because automation and connectivity enable the modern warehouse to stay compliant, deliver on time and ensure more overall customer satisfaction, every single time. You can create a more efficient, compliant and profitable warehouse. Learn how with our free eBook, 6 Steps to Flawless Fulfillment. You’ll discover actionable strategies to:
Deploy industrial wireless solutions to optimize team productivity and workflow.
Improve staff communications and management to maximize on-the-job efficiency and effectiveness.
Streamline order picking processes to cut costs and save time.
Create advanced inventory and storage capabilities to improve efficiency and accuracy.
Upgrade inbound handling operations to process more shipments, more accurately.
Turnaround outbound performance to deliver the ‘last mile’ in flawless fulfillment.
The late 1990s marked AXA Bank’s foray into email marketing. For the first phase of this project, AXA Bank management decided to use a bulk email tool to push Web content to customers. However, this tool rapidly showed its limitations in terms of scalability and functionality. No personalization, tracking or reporting functionality was available, and many operations (such as list management) had to be performed outside the tool, by hand. Marketing teams also required constant IT support, especially as email volumes increased. By 2002, ready for a more sophisticated approach, the bank sought to personalize and expand its online marketing to improve effectiveness.
Enterprise marketing software is widely recognized as a key enabler for improving effectiveness and efficiency of marketing teams. However, for marketers who are already facing intense scrutiny over budgets and campaign effectiveness, few are willing to stick their necks out to recommend implementing a marketing automation system.
Learn what you can do to unify development processes, drive down development costs and improve productivity and coordination across distributed teams. Leverage existing investments in tools, systems and methodologies to increase visibility, control and effectiveness with your application development processes.
"Fingers wagging, eyes squinting –“Why didn’t you find this problem during testing?!”How many times have you been asked that, only to try to defend yourself with things like “we can’t test everything!” and “it’s a corner case”? Everyone knows you can’t improve quality by testing alone, so what can you do when your testing team is taking the blame for poor quality in production?
Join us on this TechByte session where we will discuss practices and tools that will help improve your test effectiveness and overall quality."
At the heart of a successful agile development team is a skilled group of developers. Agile software professionals continuously deliver on their objectives, but they need robust development tools and practices to maximize their productivity. If you’re a software developer or solution architect, you'll gain the insights you need to ensure your team has the right tools and practices to maximize your effectiveness in agile development.
"IBM invites you to join us for an expert presentation and discussion of the methods and tools available to help Lean Six Sigma teams drive increased levels of efficiency, effectiveness and quality. This webcast will focus on how Lean Six Sigma teams can use collaboration tools to:
Increase process efficiency and reduce waste
Improve process quality and reduce variance
Listen to the 'voice of the customer' to drive process improvement
IBM Blueworks Live is a process modeling tool used by Lean Six Sigma teams to improve business performance and deliver greater value to customers and stakeholders."
Analysis on the key challenges, developments, and innovations affecting corporate and business finance. This edition helps you to compare your cost and growth assumptions with peers, establish a finance-friendly corporate culture, develop critical guidance-based skills on your team, mobilize global cash balances, increase the effectiveness of investor targeting, and improve business analytics.
Published By: Bluecore
Published Date: May 14, 2018
After decades in the limelight, email remains the most powerful channel for eCommerce marketers. And this success continues even as many eCommerce marketing teams rely heavily on batch and blast emails that go to their entire list without any customization. While such efforts clearly bring in revenue, they also leave money — a lot of money — on the table.
Recognizing that largely untapped opportunity, top eCommerce marketers have started to take a more strategic approach to email. In addition to traditional batch and blast campaigns,
these marketers now tailor messages based on both their customers’ behaviors and changes to their product data in
order to send more customized and timely messages.
To better understand how retailers are using email, including the extent to which they have embraced individualized messaging opportunities and the effectiveness of those messages, Bluecore turned to the data. Our 2018 Retail Email Benchmark report provides a baseline understanding of these a