Do you know your people as well as you know your customers? Your people’s expectations and the way they work is changing. Employees are more diverse, mobile and technologically-savvy than ever before. HR processes are changing from focusing on transactions to knowing and engaging people. Just as sales and marketing teams use data to develop actionable and informed insights about their customers, you need to do the same in HR to know your people. Everything, from attracting and keeping the best talent, to creating better workplace experiences and increasing employee engagement and productivity, depends on smarter decisions. These in turn rely on more actionable insights. These are only possible through accurate HR data and analytics. They are vital to address the people challenges you face, so you can make smarter decisions.
In reality, many applications are far from cloud ready, and some never will be. But almost every new application will be cloud enabled. So how do you evolve your data center into a private cloud and drive hybrid IT by connecting to public clouds, yet still cater for the needs of your legacy software? To try and understand the path to the cloud in greater detail, we’ve created this Infobrief from an extended interview conducted by the team at DatacenterDynamics with Juniper Networks’ Andy Ingram, the Global Vice President for Data Center and Cloud.
Published By: Forcepoint
Published Date: Mar 08, 2018
Organizations need to be proactive in managing their network. IT teams need to ensure that it’s available as their organization changes. In our latest e-book, “Securing Hybrid Networks for Dummies,” discover how to structure, manage, and sustain complex hybrid network infrastructures with next generation firewalls. Read the e-book now.
Published By: LogMeIn
Published Date: Feb 27, 2018
Customer engagement is seamless when agents focus exclusively on the customer and not the myriad of systems needed to access information. The simpler, the better.
Our Zendesk integration simplifies the agent’s workflow by providing agents with the necessary information to effectively communicate with customers from Bold360’s easy-to-use interface. By connecting these systems together agents can find information quickly, update ticket statuses, and serve customers more effectively.
The most recent decade has seen rapid advances in connectivity, mobility, analytics, scalability, and data, spawning what has been called the fourth industrial revolution, or Industry 4.0. This fourth industrial revolution has digitalized operations and resulted in transformations in manufacturing efficiency, supply chain performance, product innovation, and in some cases enabled entirely new business models.
This transformation should be top of mind for quality leaders, as quality improvement and monitoring are among the top use cases for Industry 4.0. Quality 4.0 is closely aligning quality management with Industry 4.0 to enable enterprise efficiencies, performance, innovation and business models. However, much of the market isn’t focusing on Quality 4.0, since many quality teams are still trying to solve yesterday’s problems: inefficiency caused by fragmented systems, manual metrics calculations, quality teams independently performing quality work with minimal cross-functional own
Cisco is committed to leading the collaboration revolution— both today and tomorrow. The role of technology in themarket place is to support and inspire big ideas and innovation. Digital transformation is going to continue to drive new ways of working, and Cisco will remain a driving force, with a vision that extends beyond in-house innovations—because the best ideas can come from anywhere.
Whether meetings are planned in advance or held when inspiration strikes, Cisco Spark helps you make the most of your team’s time. With continuous collaboration, meetings can feel like a natural part of your workday—not an interruption.
A new Harvard Business Review Analytic Services global study of more than 300 midsize to large enterprises finds that many executives believe current collaboration tools fall short on supporting the depth, pace, and style of teamwork now required to keep up with today’s most important business imperatives.
Companies are increasingly using outside contractors and suppliers stay competitive, which means granting third-parties access to applications via VPN or VDI. This reliance causes increased complexity and burden on the Enterprise team while also creating additional security risk, as third-party access creates additional points of entry to an organization’s network.
Read this solution brief to learn about a new painless, secure approach to remote access.
Published By: Dell EMC
Published Date: Nov 08, 2016
Your data center struggles with competing requirements from your lines of business and the finance, security and IT departments. While some executives want to lower cost and increase efficiency, others want business growth and responsiveness. But today, most data center teams are just trying to keep up with application service levels, complex workflows, and sprawling infrastructure and support costs.
Published By: Freshdesk
Published Date: Aug 15, 2016
When 76% of consumers say they view customer service as the true test of how much a company values them, you have to make sure that your strategy, and tool, are top notch. Here's a collection of best practices, drawn from our conversations with customers, to help you improve your agents' productivity and win customer love.
In this whitepaper, we detail how you can
- Provide your agents with complete context by pulling data from your third party systems into your helpdesk
- Reduce ticket volume and help customers help themselves by setting up a knowledge base
- Automatically assign tickets to the right team with ease thus reducing your agent's workload and many more!
Published By: Freshdesk
Published Date: Aug 15, 2016
There are quite a few things that your customers just aren’t telling you. But since you aren’t a telepath and you don’t own a Cerebro, the only thing you can do is wait for them to come to you with it.
But not anymore. In this whitepaper, you'll learn the most important things that your support team should already know, but customers will never tell you, like:
- Why you should design intelligence into your self-service experience
- When you should resort to analytics and when "gut-feel" helps
- How you can proactively manage, and prevent customer frustrations
- What your core support bottlenecks are, and how to identify them
- How to set a "Priority" driven support work-flow
With 50 to 100 billion things expected to be connected to the Internet by 2020, we are now experiencing a major paradigm shift that is revolutionizing business. More and more of the objects we use every day—including those in our factories, utilities, and railroads—are used to capture and distribute information that is helping us know more and do more. The TechWiseTV team and guest experts take an in-depth look at how industries like these are utilizing the data they are gathering from the factory floor all the way out to the field. This exploration into how the Internet of Things actually works in the real world and what your organization must do to take full advantage of it is a great opportunity to understand the practical challenges and specific technology involved in bringing all this potential to life.
To support IT-enabled business processes, line-of-business (LOB) and IT executives are teaming to assess applications and IT workloads and shifting the right workloads to more agile cloud-enabled platforms.
Published By: DocuSign
Published Date: Mar 23, 2016
Doing more with less is the name of the game for SMBs. Learn about DocuSign’s suite of solutions for small business that let you deliver contracts, get approvals, sign invoices— all without an IT department. DocuSign seamlessly integrates with Salesforce and is easy to use for you and your team. Speed up sales, hire employees faster, and give your customers another reason to rave.
Come hear directly from DocuSign product leads and customers about how you can make DocuSign for Salesforce go to work for you.
Does your company foster a strong team dynamic? More than ever, effective businesses rely on employees to work internally across departments, and externally with increasingly global networks of clients.
Thousands of learners were surveyed about the impact of
language training with Rosetta Stone® business solutions.Results showed investing in employee language proficiency delivers five key benefits:
Strengthens business operations
Stimulates employee engagement
Drives company loyalty
Attracts globally-aware Millennials
Emerging trends and disruptions that will impact the way businesses communicate and work in the future. The goal, in essence, is to reaffirm the need to invest in a comprehensive suite that is secure, adaptable and easy-to-use for everyone.
A comprehensive guide to workforce trends, as well as tips and best practices for keeping employees engaged with the brand (and with each other) and ensuring they stay productive on a day-to-day basis.
Watch this live demo of the new Cisco Spark
We’d like to share with you the video of a really fun demo we made recently of new Cisco Spark.
It’s Cisco’s cool new product that rolls meetings, messaging, and calls into one service. All of this happens in digital workspaces in the Cisco cloud.
You can share files with your team there, screen share, and draw. Everything’s saved in this space.
When your business is ready, you can add Cisco video conferencing room systems, or desktop video phones. It all works together with your service.
There have never been more ways to connect to your team online. Yet, even as an explosion of communication and collaboration tools invites businesses to bridge distance, time zones, and other workplace challenges, workers often find themselves increasingly disconnected.
The most successful businesses are greater than the sum of their parts. When individuals work together well, they fill in each other's blind spots and build on each other's great ideas. These conversations ultimately help teams be more productive, reduce time-to-market and come up with more innovative ideas. But if your teams are spread across different offices, or working from home, can you create the same collaborative magic?
Web-based collaboration tools claim to break down the collaboration barriers that distance can build. Everyone agrees they can reduce the time and cost of travel. And yes, these tools can stream your colleagues' voices, facial expressions, and slide decks into your meeting room, so you can get a clearer picture of verbal and behavioral signals. But if you're researching collaboration platforms, you'll hear skepticism, too. Naysayers declare that:
People won’t participate because they’re afraid of digital change.
You just can’t trust the security of collaborati
Published By: Justworks
Published Date: Sep 27, 2017
Business owners and entrepreneurs create their businesses for a number of reasons: to grow an idea, build and inspire a team, make a difference.
And all too quickly, those business owners can face the other side of running a business: paying employees, negotiating the best benefits for your teams, keeping up with myriad government regulations.
Workplaces are getting even more complicated - for good reasons. Teams have more flexibility to work remotely. And the gig economy is exploding; in fact, about a third of the U.S. workforce works on something other than a full-time basis.
Published By: Tenable
Published Date: Feb 05, 2018
12 Steps for Addressing Container Security
Containers are an integral tool for most DevOps. While containers themselves do not have inherent security issues, they are often deployed unsecurely, causing security issues around vulnerabilities, visibility, compromise and compliance. How can the DevOps team looking for increased agility work with more closely with the security team looking for reduced risk?
Download this Gartner report to:
- Understand the unique security challenges posed by containers
- Learn how security and risk management leaders concerned with cloud and emerging technologies can engage with and enable secure DevOps
- Take 12 steps that will help you adopt containers with a level of acceptable, manageable risk that approaches the use of virtual or physical machines
Published By: Delphix
Published Date: May 03, 2016
Today's test data management (TDM) solutions force teams to work with compromised data sets, and push testing to too late in the software development lifecycle. The end result is rework, delayed releases, and costly bugs that cripple production systems. Furthermore, prevailing approaches to test data management - including subsetting, synthetic data, shared environments, and standalone masking--represent flawed solutions that fail across one or more key dimensions.