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Published By: Cherwell Software     Published Date: Apr 24, 2019
Each year, a total of 180,000 IT service tickets are created and processed. These include requests and incidents of all kinds, such as the provision of the flight information displays, an employee request for a laptop, through to IT equipment for an airline customer. The Airport’s IT team therefore decided to undertake a complex and ambitious project, entitled “ITSM 2020,” which aimed to establish a uniform and future-oriented IT service management system that would effectively and efficiently serve all areas of Munich Airport. Munich Airport evaluated various bidders in a two stage process conducted on the basis of the European Union tendering procedures. Cherwell was able to hold its own against other ITSM solutions both technically and in terms of price.
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Cherwell Software
Published By: Zendesk     Published Date: May 21, 2018
Customers are more technically savvy than everand have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers onlyseek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Jun 29, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Webroot     Published Date: Nov 02, 2012
Download this information to familiarize yourself technically with the components and capabilities of Webroot® SecureAnywhereTM Business - Endpoint Protection.
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endpoint security, endpoint protection, it security, malware solutions, malware, malware protection
    
Webroot
Published By: HP Inc.     Published Date: Dec 06, 2017
Jabil makes a jump forward with HP 3D printing. As one of the world’s most technically advanced manufacturing solution providers, Jabil keeps a lookout for a competitive edge. Find out how Jabil is making a difference in production speed, quality, and cost-efficiency with HP Multi Jet Fusion technology.
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jabil, technology, manufacturing, production, cost, efficiency, multi jet fusion
    
HP Inc.
Published By: HP Inc.     Published Date: Apr 10, 2018
Jabil makes a jump forward with HP 3D printing. As one of the world’s most technically advanced manufacturing solution providers, Jabil keeps a lookout for a competitive edge. Find out how Jabil is making a difference in production speed, quality, and cost-efficiency with HP Multi Jet Fusion technology.
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webinar, printing, manufacturing, productivity, costs, function
    
HP Inc.
Published By: HP Inc.     Published Date: Jun 13, 2018
As one of the world’s most technically advanced manufacturing solution providers, Jabil keeps a lookout for a competitive edge. Find out how Jabil is making a difference in production speed, quality, and cost-efficiency with HP Multi Jet Fusion technology. Download the case study
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HP Inc.
Published By: HP Inc.     Published Date: Jul 17, 2017
As a consumer, it’s more than likely that you own at least one item made by Jabil. Headquartered in the U.S., Jabil is one of the world’s most technically advanced manufacturing solutions providers, working with most major consumer brands across more than 100 facilities in 28 countries. Keeping its customers competitive requires Jabil to stay on the cutting edge of engineering, prototyping, and manufacturing. Producing parts on a 3D printer that meet or exceed traditional manufacturing’s cost, quality, and speed gives Jabil’s customers a new edge in the ultra-competitive consumer products market—a benefit that’s especially important to Dulchinos.
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3d printing, printer, print services, hp technology, prototyping, 3d printer, production software, printing solutions, digital manufacturing
    
HP Inc.
Published By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Genesys     Published Date: Apr 07, 2017
Contact center infrastructure (CCI) evaluation is a technically complex process. This challenge is further complicated by the different requirements for omnichannel, high availability and integration as part of a customer engagement center (CEC). Get this report now to learn: - 9 critical capabilities for evaluating contact center infrastructure - 3 use cases that reflect most decisions organizations need to make when looking at CCI – multichannel compact suite, high volume call center and customer engagement center - Which vendor scores the highest in 3 use cases across 9 capabilities
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genesys, contact center infrastructure, cci, contact center engagement, cec
    
Genesys
Published By: Datalink     Published Date: Jun 01, 2012
Assembling an internal private cloud or migrating to an external one is a challenge - both technically and organizationally. Datalink has answers - and a unified solution with the Datalink V-Scape Reference Architecture.
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v-scape, vscape, datalink, architecture, infrastructure, migration, storage, networking, cloud, virtualization
    
Datalink
Published By: Xangati     Published Date: Sep 14, 2015
Efficiency is not about maxing out utilization, nor is it about achieving the highest possible MIPS, IOPS or any other standard metric. Technically, efficiency is about the ratio of useful work performed to the energy expended in doing that work. You want the greatest amount of output from your IT infrastructure for the lowest possible cost. It’s a bit like long-distance driving and working to achieve the highest possible miles per gallon through constant observation of time, speed and gas consumption in the face of varying traffic and weather conditions. Flooring the gas pedal is not always the best option. What can you do to optimize your converged infrastructure efficiency? While there are no 10-second, quick-fix answers, here are five strategies you can start implementing right now to bring your organization much closer to optimal efficiency and long-term cost savings.
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infrastructure efficiency, optimal efficiency, long-term cost savings, utilization
    
Xangati
Published By: Tracx     Published Date: Apr 13, 2017
75% of brands now pay to promote their Facebook posts,1 and that number will only continue to rise over the next few years. Why pay for ads when Facebook is technically a “free” social network? Well, you may have noticed that your organic posts on Facebook are reaching fewer and fewer people every day (and probably not getting the engagement they deserve, either). That’s because organic reach for brand pages has hit an all time low at around 2%, and organic reach per post continues to decline rapidly every single day.1 Last year, SocialFlow saw a 42% drop in organic reach per post in just five months.
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facebook, instagram, social media advertising, sponsored posts, digital branding, social media marketing
    
Tracx
Published By: BlackBerry Cylance     Published Date: Jul 02, 2018
While advanced persistent threats and malware still plague some victims, it is ransomware that is still gaining real traction in today’s cybersecurity landscape. The EternalBlue flaw that took over the news in May 2017 rose to popularity as a result of its inclusion in the data leaked by The Shadow Brokers. Utilized in multiple attacks alongside the also-released DoublePulsar exploit, including the installation of cryptocurrency miner Adylkuzz, the exploits are just the tip of the cyberwarfare tools The Shadow Brokers are claiming to have in their arsenal. The latest EternalBlue and DoublePulsar based attacks, delivering the WannaCry Ransomware, have so far been hugely damaging to healthcare organizations while also impacting over 200,000 endpoints in 150 countries. WannaCry-WanaCryptor 2.0 was coupled with the EternalBlue exploit, allowing it to automatically propagate itself to vulnerable machines across the Internet. While not technically advanced, the use of EternalBlue and DoubleP
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ransomware, threats, cyber, security, data
    
BlackBerry Cylance
Published By: SAS     Published Date: Jun 06, 2018
This A-to-Z guide includes 101 common terms related to the Internet of Things. It’s not an exhaustive list, given that the IoT and big data are evolving so quickly, but rather a quick go-to resource for the technically savvy data professional who wants to get a handle on this vast IoT and big data ecosystem. This guide for the “non-geek” does include some technical terms, but they are explained sans technical “geek speak.” We also provide context to how a term may be connected to a larger discussion by grouping terms by category.
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SAS
Published By: IBM     Published Date: Apr 01, 2016
Discover how to break down IT silos and increase agility for globally and technically diverse teams by using a DevOps approach with an open, unifying platform for z/OS mainframes. Find out how enterprises reduce cost and risk for source code management (SCM) strategy.
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ibm, devops, z systems, scm, source code
    
IBM
Published By: Cisco     Published Date: Apr 10, 2015
Today’s branch office requires the same level of rich application services as the company headquarters to ensure business innovation and employee productivity. Why are these services needed? What impact do they have on the network, IT staff, and service provider? What is the best way to boost the branch-office network to optimum levels - both technically and tactfully - if the devices provided do not meet the new requirements? Read on to learn more.
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cisco, routers, wan, wlan, rich application services, wireless devices
    
Cisco
Published By: DataSift     Published Date: Dec 04, 2014
How is working with social media data relevant and accessible in the context of application development? How can working with social media data be made valuable as well as both economically and technically feasible?
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datasift, social media data, social media, social media analytics, application development, big data
    
DataSift
Published By: SAS     Published Date: Oct 18, 2017
This A-to-Z guide includes 101 common terms related to the Internet of Things. It’s not an exhaustive list, given that the IoT and big data are evolving so quickly, but rather a quick go-to resource for the technically savvy data professional who wants to get a handle on this vast IoT and big data ecosystem. This guide for the “non-geek” does include some technical terms, but they are explained sans technical “geek speak.” We also provide context to how a term may be connected to a larger discussion by grouping terms by category.
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SAS
Published By: Cisco     Published Date: Jan 16, 2015
Today’s branch office requires the same level of rich application services as the company headquarters to ensure business innovation and employee productivity. Why are these services needed? What impact do they have on the network, IT staff, and service provider? What is the best way to boost the branch-office network to optimum levels - both technically and tactfully - if the devices provided do not meet the new requirements? Read on to learn more.
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application services, innovation, employee productivity, technically, devices, network
    
Cisco
Published By: Symantec Corporation     Published Date: Oct 03, 2013
Over the past decade, businesses have had to adapt to an array of technical changes, including an increasingly hostile cyber environment. We saw the early precursors of cybercrime decades ago when computer use was limited to a relatively small group of specialists and electronics enthusiasts. Innovative programmers, some still in high school, would find ways to display annoying messages on their friends’ computers and from there spread to other devices via shared floppy disks.This kind of part practical joke-part vandalism form of malware has been overshadowed by the more serious, technically complex, and financially lucrative form of today’s cybercrime. In this guide, we will examine major types of threats to information security that businesses face today as well as techniques for mitigating those threats. One of the most important tools available to us is SSL technology.
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symantec, security, threat, report, key findings, best practice, strategy, technology
    
Symantec Corporation
Published By: RuleStream     Published Date: Aug 21, 2009
Capturing product knowledge has proven to be very difficult and early attempts at building systems to capture and reuse knowledge have failed because they were too limited technically, required users to be able to develop computer codes (or programs) to embody knowledge rules and actions, and they did not work with common product design tools such as CAD and PDM systems.
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product design, product development, product information, pim, product information management, product lifecycle management, computer aided design, computer-aided design, rulestream
    
RuleStream
Published By: Syncapse Corp.     Published Date: Jul 15, 2011
Since the advent of Facebook Places, organizations have been unable to technically link local ('Child') Places to a corporate ('Parent') Page on Facebook's backend. It has also been a challenge to create different Check-in Deals across multiple physical locations (commonly referred to as Places). Facebook is now endeavoring to solve these pain points through this week's "Parent-Child" and "Check-in Deals API" feature releases.
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facebook, facebook parent child, social media management, social media measurement, enterprise social media
    
Syncapse Corp.
Published By: CDW     Published Date: Feb 27, 2015
The real test of any SAM system goes beyond creating a one-time Effective Licensing Position (ELP) for a given software publisher. To be truly valuable, the SAM solution has to have the ability to manage change. Being able to work from a dependable list of software that has been approved by, and which also serves the business, means that finite IT & SAM resources are not wasted through the support of legacy software that might be deemed redundant, and should keep a company on track technically by not becoming dependent on aging software. This 10 –Minute Guide from SAM experts at Snow Software will show how to establish and maintain a Software Catalog for the purpose of ensuring that your software estate remains relevant and fit for its business purpose.
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software management, sam, software security, cloud computing, enterprise content management, business intelligence, office productivity apps, network security, internet security, network security appliance, security management, best practices, business management, data protection, mobile device management, snow, bank of ireland, assets
    
CDW
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