Imagine an environment where business decisions drive application choices and policy, with no regard for infrastructure, where best practices are implemented based solely on business requirements—and a “guaranteed service level” means just that. The IT of the future will be an elaborate business operation unencumbered by past technology decisions, one capable of providing exact service levels to multiple constituencies while continually optimizing costs.
30 seconds or less. The average length of time that consumers spend reading or listening to online marketing communications . Marketers today are now equipped with the strategies and technologies to better capture consumer attention. To do this, they need to orchestrate individualized customer experiences across the digital channels. Read on for a statistical profile of today’s distracted consumer, followed by actionable tips for effectively communicating and converting this new type of consumer.
Oracle commissioned Forrester to interview 498 marketing decision-makers from across the US and Europe, finding that most companies are in the process of evolving marketing practices, but on average they are only about halfway to the goal of becoming customer obsessed or modern marketers. Read all the results. Get the report.
Digital transformation has become a business imperative as most aspects of economic engagement have become digital. Around the globe, businesses and government agencies are re-engineering their technology infrastructures to keep pace with customer demands, spur innovation and stay competitive in an ever-evolving digital economy.
Dell EMC provides a tightly integrated software ecosystem and the flexibility to run multiple workload types, providing solutions to a broader customer base than HPE.
No matter your line of business, technology implemented four years ago is likely near its end of life and may be underperforming as more users and more strenuous workloads stretch your resources thin. Adding memory and upgrading processors won't provide the same benefits to your infrastructure as a consolidation and upgrade can. Read this research report to learn how upgrading to Dell's PowerEdge VRTX with Hyper-V virtualization, Microsoft Windows Server 2012 R2, and Microsoft SQL Server 2014 could reduce costs while delivering better performance than trying to maintain aging hardware and software.
The Marcus Buckingham Company, an ADP Company, commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying StandOut. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of StandOut on their organizations.
To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed several customers with experience using StandOut. StandOut is an integrated suite that pairs a technology platform with coaching to help organizations achieve their talent activation goals.
Prior to using StandOut, the interviewed organizations did not have a structured program to improve and measure employee engagement and performance. Organizations used annual surveys and annual performance reviews, and some even encouraged weekly check-ins, but there was no guidance on how to complete these tasks, and the data t
Published By: LogMeIn
Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
Published By: LogMeIn
Published Date: Mar 19, 2015
Support organizations are implementing new technologies and processes to better connect customers with technical support teams, and customer satisfaction is paramount. However, most organizations admit they're not proactively aligning their priorities with their customers’ expectations. Are the needs of the support team different from what customers want and expect? Recent research by HDI delves into the two groups’ expectations and priorities— according to support professionals—and explores
how closely they're aligned. Download this white paper to learn more.
Voke conducted a survey of 505 participants from technology and non-technology companies to explore their use of service virtualization and its results. Organizations using service virtualization experienced fewer defects, reduced software cycles, and increased customer satisfaction.
The 2015 Service Virtualization Market Snapshot™ REPORT by Voke Research provides real-world data to help you justify the investment in service virtualization.
Published By: Dell EMC
Published Date: May 21, 2018
Office technology continues to become ever more powerful, versatile, and efficient, including display technology, which has made incredible strides in performance, functionality, agility, precision, and color. Dell is at the forefront of this rapid evolution of high-performance displays with innovative, award-winning monitors with a wide range of sizes, features, and price points.
To support IT-enabled business processes, line-of-business (LOB) and IT executives are teaming to assess applications and IT workloads and shifting the right workloads to more agile cloud-enabled platforms.
“The biggest problem with big data is using it.”
Accessing, analyzing, and actioning with big data are among the key challenges facing every enterprise. In this detailed report from Forrester, you’ll see key drivers and challenges with Big Data, and some clear recommendations on how to proceed.
Get the white paper to see Forrester's key findings.
Extreme productivity with X1 mobility: executing your mobile strategy has never been easier!
With ThinkPad X1 mobile devices, employees get the freedom to work anywhere with uncompromising performance. And, IT can ensure the devices are extremely secure, easy to maintain, and built to last.
Get more details on the Lenovo X1 in this guide!
Involved, informed patients are better able to manage their own care.
Today’s technology plays a big role in helping patients to take ownership of their health and collaborate more closely with providers to achieve better outcomes.
Here are 10 tips from Lenovo Health for putting technology to work to reach your patient engagement goals:
• Mobile devices, tablets, and interactive technology improve the patient experience
• Healthcare facilities can remotely monitor patient progress and health post-discharge
• Providers can leverage patient portals and other tools to promote population health
• Ensuring patient engagement success requires effective measurement
• And more...
Lenovo Health provides the solutions and expertise to help healthcare organizations engage patients and achieve the vision of customized care anywhere, from hospital to home.
Are you meeting your patient engagement goals?
Download this checklist now.
ThinkCentre Tiny: Robust, flexible computing, where and when it matters for Higher Education
We all love laptops, tablets, and mobile devices; but, sometimes Higher Education needs a powerful desktop that fits neatly in small, awkward, or even non-traditional spaces. Enter Tiny. In this eBook, we dive into the diverse settings where Tiny has proven to be the better fit.
Get the eBook now.
Be ready for digital learning today, and tomorrow.
Building efficient, impactful, future-ready districts takes planning. Our checklist, Digital District Leadership in Five Steps, helps you get started by asking the questions needed to identify new learning opportunities supported by technology.
• How can new content engage students?
• How robust is your network?
• Do you have the right technology resources across classrooms?
Let’s get started now. Download this checklist.
Better technology drives more engaged learning.
Getting students engaged in the classroom is always challenging. Keeping them engaged is often the more difficult battle! Windows 10 Pro paired with innovative Lenovo tablet, laptop, and desktop computers provides the perfect user experience-driven solution — where technology is never a constraint to innovation or engagement.
Learn more, get this eBook.
Teachers face ever-increasing pressure over the integration of technology into both daily classroom management and long-term instructional strategies. Add to these demands the increasing complexity of digital learning environments.
Luckily, the right technology can go a long way toward the goal of meeting diverse needs with simplicity, helping empower teachers.
Download this guide to learn more.
Students, faculty, and staff are all on the go. In today’s mobile world it only makes sense that teaching and learning are no longer confined to the
campus anymore. But to maximize the benefits of a mobile, connected campus, you need a solid plan and infrastructure.
Flash floods, tornadoes, users: The essential survival guide. Of all the natural disasters known to man, users are the most difficult to predict. Find yourself in awe at
the destructive potential of the weather and the users who choose to ignore it. Download this guide and read more!
Nowhere is technology more important than in healthcare, where the integrity of devices, systems, and infrastructure ultimately impacts patient lives. When evaluating existing technologies or considering investment in new solutions, there are a number of key factors healthcare entities must take into account. With this checklist, we’ll help you:
? Identify common demands ? Get an easy-to-use technology evaluation checklist ? See an example of how to apply new technology solutions