Skip to main content
 

text

Results 1 - 25 of 622Sort Results By: Published Date | Title | Company Name
Published By: TigerText     Published Date: Sep 14, 2015
Hospital noise, like overhead pages, is one of the chief annoyances among patients. It can affect sleep, speedy recoveries and overall patient satisfaction. But, you can go above and beyond the national standard for patient care and boost your HCAHPS with a quick and easy way to communicate.
Tags : 
    
TigerText
Published By: Truven Health Analytics     Published Date: Feb 01, 2015
Healthcare reform regulations, increasing costs, and more competition are driving employers and their health plans to focus more than ever on opportunities to reduce cost trends. For example, the country experienced a 3.0% growth in per capita gross (allowed) medical and pharmacy costs from 2012 to 2013. Truven Health Analytics anticipates those costs in 2014 and 2015 will increase by 4% to 5% or more. By taking a data-driven approach, payers can manage costs and, ultimately, make their benefit programs sustainable in the context of healthcare reform. They can also maximize opportunities to improve population health and productivity and optimize the delivery of care.
Tags : 
    
Truven Health Analytics
Published By: EMC     Published Date: Sep 03, 2015
Even as the move to electronic health records (EHR) progresses in earnest, there are a myriad of challenges involving legacy data systems. Chief among these challenges is the cost of maintaining obsolete systems solely for the patient information they contain. When up to 70% of a typical IT budget is spent on maintaining the current IT infrastructure and application portfolio, organizations have little left to invest in much-needed innovation. According to a recent HealthLeaders Media Survey, many organizations are still adjusting after their migration to a new EHR system. Hospitals need to get a better grasp on all forms and sources of data that they have—and the data they don’t yet have—so that the right information can be delivered to the right individual, and in the right context, at the point of care.
Tags : 
    
EMC
Published By: TigerText     Published Date: Jun 30, 2015
With clinicians wasting 45 minutes per day playing phone tag, it’s time to retire pagers and migrate to a secure messaging solution, that saves your staff time, is HIPAA compliant and fosters workflow collaboration.
Tags : 
    
TigerText
Published By: Akamai Technologies     Published Date: Apr 13, 2018
In The Top Technologies to Cure Mobile Performance, Forrester’s Mark Grannan elaborates on this reality and explains how firms can tackle the device, bandwidth, and location challenges to appeal to a users perception of performance. In this paper, Mark explains: Why a Delivery Tier is Necessary Why Perception of Performance is the Key Metric of Mobile Success How User Context Steers Performance Optimization Whether to Build or Buy Delivery Capabilities Why the Delivery Tier Alone is Not Enough to Improve Performance.
Tags : 
technology, mobile, forrester, performance, optimization, device, bandwidth
    
Akamai Technologies
Published By: Genesys     Published Date: Feb 21, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
Tags : 
contactbabel, contact center, omnichannel, routing, customer experience
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer. Download this eBook. Learn how you can: • Design a successful digital customer engagement strategy • Provide agents with a 360-degree view of the customer across all digital channels and voice • Deliver omnichannel experiences that are personalized, context-based, and low-effort
Tags : 
digital customer service, contact center, digital channel, ebook
    
Genesys
Published By: Group M_IBM Q1'18     Published Date: Feb 09, 2018
Thrill customers and empower employees with omni-channel, socially-infused digital experiences to drive better business outcomes IBM Customer Experience Suite features rich, integrated capabilities for managing web content, rich-media assets, real-time social communications, robust customer self-service capabilities, business analytics and mobile device delivery IBM Employee Experience Suite enables employees to easily find and share relevant information across multiple platforms, diverse geographies with multiple languages, and within the context of business applications
Tags : 
digital experience, ibm, software
    
Group M_IBM Q1'18
Published By: IBM     Published Date: Jun 04, 2018
"Today’s business users want to use all types of data to create compelling, shareable visualizations. But charts and graphs alone may not convey all the information, especially when they are part of a complex series. An audience can best understand analytic results when those results tell a story that connects all the pieces together. The right visuals can also reinforce the lessons buried in the data. Stories are powerful mechanism to communicate with people. Stories stick and make insights actionable, so it goes without saying that storytelling is a very powerful (soft) skill. In this webinar, you'll learn how to effectively apply storytelling best practices to get your message across. Especially in the world of BI, it is getting more and more important to effectively communicate business results. Watch this webinar to learn how to use IBM Cognos Analytics to: · Create the important elements of a good story · Put the data in context · Select the best type of ch
Tags : 
data analytics, data storytelling, business intelligence
    
IBM
Published By: Epicor     Published Date: Jun 06, 2018
Selecting a new manufacturing execution system (MES) can be difficult. With so many options in the marketplace, it can be overwhelming to sort out which one is the right fit for your business. In this report, we believe Gartner provides some clarity by naming a selection of vendors that specialize in creating MES solutions that support the unique capabilities of discrete industrial manufacturers and fit inside Gartner’s Magic Quadrant Perspective for MES. According to Gartner, recommended assessment criteria for technology and service selection are: • Relevant industry experience • Industry-specific functionality • Supplier collaboration • Financial viability • Evidence of innovation Download the report to learn more about why Epicor is named a notable vendor and why we believe you should consider Mattec MES for your manufacturing business.
Tags : 
    
Epicor
Published By: Genesys     Published Date: Jun 13, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
Tags : 
routing, customer experience, transitions, self-service
    
Genesys
Published By: Genesys     Published Date: Jun 13, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends. Forrester Research has identified 10 customer service trends in 2018 for AD&D and others who support customer service. Before you strategize on improving your quality of service, read this Forrester Report by Vice President and Principal Analyst Kate Leggett. You’ll learn which investments are critical and the advantages of: • Focusing on context and inquiry type to deliver the best customer experience • Using automation and AI to uncover new revenue streams and transform operations • Exploring new labor models to maximize human connections in a digital world
Tags : 
customer service, ease, effectiveness, automation
    
Genesys
Published By: Genesys     Published Date: Jun 13, 2018
In today’s digital world, the messaging and texting that have become a prominent part of most people’s lives are a form of asynchronous messaging. These are a simple, convenient method of communication for people on the go, with varied time in response based upon intrigue and urgency. Asynchronous messaging has become so ingrained in consumers’ lives, an expectation has evolved that businesses should be able resolve issues just as quickly and easily, and on the customer’s timetable. To keep up with consumer expectations and offer differentiated customer experiences, there is a strong case for implementing capabilities where messages can be fielded by bots using artificial intelligence, with a human touch through skilled representatives, or a combination of both within the same conversation, without losing context. Download this white paper to learn about: • 6 benefits to asynchronous messaging in B2C customer experience and operations • Incorporating asynchronous messaging into your u
Tags : 
customer service, operations, asynchronous, messaging, customer expectations
    
Genesys
Published By: LogMeIn     Published Date: Feb 27, 2018
24/7 Self-Service Support Center: Bold360 ai’s 24/7 context driven support center was implemented, allowing users to instantly discover relevant content from the smart knowledge database. Dynamic FAQs displayed trending topics in real-time to speed up customer resolution and discoverability. Real-Time Customer Analytics highlight unanswered questions, giving Premium Credit instant visibility of missing topics, questions driving ticket volume, and more.
Tags : 
customer, support, faq, credit
    
LogMeIn
Published By: Workday     Published Date: Jan 16, 2018
The shift from a product- to a service-driven economy—mixed with an uncertain economic climate—has given finance teams the opportunity to become strategic business partners capable of shaping and guiding organisational decision-making. This partnership is only possible by creating a deeper understanding of the contextual factors that influence revenue and profit and loss, and making this analytical data available to the right stakeholders when they need it. That requires a fundamental change in the way finance teams think about technology.
Tags : 
financial, profit, loss, reporting, business, revenue, optimization, workday
    
Workday
Published By: Workday France     Published Date: Apr 30, 2018
La révolution numérique bouscule nos modes de vie, nos façons de travailler, nos modes de communication. Dans ce contexte de digitalisation, le CXP et Workday ont souhaité réaliser un état des lieux concernant les systèmes de paie et leur utilisation. Cette étude* identifie les priorités des entreprises, leurs attentes et le niveau de satisfaction vis-à-vis de leurs solutions de paie ainsi que l’exploitation des données qui en est faite.
Tags : 
    
Workday France
Published By: CA Technologies EMEA     Published Date: May 23, 2018
In his 1966 book “The Psychology of Science,” American psychologist Abraham Maslow tackled the idea that those in the field of psychology needed to approach treatment from multiple perspectives, to take on new ideas, and not just continue using the same theories and techniques created by Freud and his followers so many years ago. Acknowledging that changing your point of view can be difficult, Maslow wrote “[I]t is tempting, if the only tool you have is a hammer, to treat everything like a nail.” We have all had this experience. We get so used to the way things have been done in the past, we sometimes don’t question the reasons for doing them. It may seem curious to refer to psychology in a work on REST and API Design, but it works to illustrate two distinctive points: (1) that all design decisions, regardless of whether they pertain to software or architecture, should be made within the context of functional, behavioral, and social requirements—not random trends; (2) when you only kno
Tags : 
    
CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: May 24, 2018
Assurer la croissance de votre entreprise est une priorité permanente. Par ailleurs, à mesure que l’économie des applications poursuit son expansion, il est très probable que vous optiez de plus en plus pour des initiatives d’entreprise numérique afin d’alimenter cette croissance. Dans ce contexte, vos principaux objectifs doivent être les suivants : • Offrir une expérience numérique de qualité aux consommateurs via les outils mobiles • Développer les marchés et les sources de revenus par le biais de canaux multiples• Connecter les employés et les partenaires aux données de l’entreprise, partout et à tout moment • Lancer de nouveaux services innovants dans l’Internet des objets (IoT)
Tags : 
    
CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: May 24, 2018
Dans l’économie numérique, les interfaces de programmation d’applications ou API (Application Programming Interfaces) sont essentielles pour mettre rapidement en œuvre vos idées et saisir les nouvelles opportunités du marché. Elles sont les éléments fondateurs de la transformation numérique, permettant aux organisations d’offrir une expérience client exceptionnelle, de générer de nouveaux flux de revenus et d’offrir aux employés, partenaires, applications et périphériques un accès aux données, partout et à tout moment.Les API ne sont pas une technologie nouvelle, mais dans le monde numérique actuel, elles occupent une place croissante et deviennent essentielles pour chacune des facettes de l’entreprise. Dans ce contexte, il est logique que de plus en plus d’entreprises cherchent à gérer efficacement ces API. Mais à quoi ressemble une solution efficace de gestion des API ?
Tags : 
    
CA Technologies EMEA
Published By: Trend Micro     Published Date: May 03, 2018
The evolution of cyber threats ad the cybercriminal community has evolved from the days of pranksters launching annoying viruses and spam that would be considered primitive today. While enterprises make concentrated efforts to protect their critical data, the lack of correlated and contextual network visibility can leave IT security organizations unable to prioritze the threats that matter the most.
Tags : 
    
Trend Micro
Published By: NEC     Published Date: Dec 16, 2009
The proliferation of communications channels has set expectations around cost and productivity benefits. Unified Communications (UC) is proffered as a way of helping bring them all together, but companies struggle to justify the business case for it. Against this background, how important is UC as an approach to streamlining communications, and how can businesses exploit it?
Tags : 
nec, business communication, productivity, unified communications, uc delivery
    
NEC
Published By: OpenText     Published Date: May 22, 2018
Learn what enterprises like yours are doing to conquer compliance. And get all the latest compliance management trends and best practices.
Tags : 
opentext, gdpr, gdpr compliance, regulations, compliance, eu compliance
    
OpenText
Published By: Context Optional     Published Date: Mar 09, 2010
If you're a brand marketer or digital agency looking to amplify your social marketing initiatives this year, this document will guide you through the growing world of Facebook apps. Today, there are more than 500,000 active applications on Facebook, but of these only 250 applications have more than one million monthly active users. You've downloaded this guide because you recognize that marketing today means creating a two-way dialogue with your customers.
Tags : 
context optional, social media, facebook, social networking, social applications, social marketing, email newsletters
    
Context Optional
Published By: Adlib Software     Published Date: Jan 13, 2014
Welcome to the future of 24/7, any-time, anywhere access to digital content - where dynamic publishing solutions are the mantra. Is your organization ready for this brave new world of digital content distribution? This whitepaper explores how to prime your organization to leverage rapid digital content consumption as a key to business intelligence.
Tags : 
content marketing, content management, enterprise content management, publishing, data, content transformation, document transformation, document conversion, sharepoint, filenet, documentum, ecm, opentext, archive, assets, digital assets, website development, crm & customer care, marketing research, traditional marketing
    
Adlib Software
Published By: SAS     Published Date: Jun 06, 2018
This A-to-Z guide includes 101 common terms related to the Internet of Things. It’s not an exhaustive list, given that the IoT and big data are evolving so quickly, but rather a quick go-to resource for the technically savvy data professional who wants to get a handle on this vast IoT and big data ecosystem. This guide for the “non-geek” does include some technical terms, but they are explained sans technical “geek speak.” We also provide context to how a term may be connected to a larger discussion by grouping terms by category.
Tags : 
    
SAS
Start   Previous   1 2 3 4 5 6 7 8 9 10 11 12 13 14 15    Next    End
Search      

Add Research

Get your company's research in the hands of targeted business professionals.