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Published By: OpenText     Published Date: Sep 27, 2017
The world we work in today has fundamentally changed towards a digital world. The digital highways that service businesses are creating greater and great amounts of data. In fact, manufacturing generates more data than any other sector of the economy.
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frontier, manufacturing, opentext, economy
    
OpenText
Published By: OpenText     Published Date: Sep 27, 2017
Manufacturing has changed dramatically over the last decade. Developments in IT and the internet have enabled companies to transform from regional manufacturers into global, connected enterprises that provide better products at lower costs. These products are designed and engineered by collaborative teams in design centers around the world to take advantage of unique talent pools.
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opentext, manufacturing, digital, operational costs
    
OpenText
Published By: OpenText     Published Date: Sep 27, 2017
Today’s manufacturers need to ensure their production facilities are available 24/7. Ensuring that production lines are operating smoothly, associated utilities supplies are maintained correctly and production stoppages are minimized can significantly help to reduce the operational costs and boost the profits of today’s manufacturing operations.
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opentext, manufacturing, digital, plant asset management, operational cost, profits
    
OpenText
Published By: OpenText     Published Date: Sep 27, 2017
The global nature of today’s manufacturing industry means that it is more important than ever to ensure that all participants in the design and engineering process are able to access digital information relating to a product any time, or anywhere around the world.
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opentext, manufacturing, design, engineering, digital
    
OpenText
Published By: OpenText     Published Date: Sep 27, 2017
Today’s fast-moving consumer market is putting pressure on manufacturers to be able to share digital product information seamlessly and quickly across retail and distribution channels. A centralized digital asset management platform helps to simplify the distribution of digital information across the extended enterprise.
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openttext, manufacturing, digital, retailer engagement, distributor engagement
    
OpenText
Published By: OpenText     Published Date: Sep 27, 2017
Many companies today are looking for ways to improve their aftermarket service and support processes, as this is a key way to help improve customer satisfaction levels. Ensuring that field service teams have access to a complete digital representation of a product or piece of equipment can significantly improve the uptime and ongoing maintenance of serviceable products.
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opentext, manufacturing, serviceable products, digital
    
OpenText
Published By: Genesys     Published Date: Jun 13, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
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routing, customer experience, transitions, self-service
    
Genesys
Published By: Genesys     Published Date: Jun 13, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends. Forrester Research has identified 10 customer service trends in 2018 for AD&D and others who support customer service. Before you strategize on improving your quality of service, read this Forrester Report by Vice President and Principal Analyst Kate Leggett. You’ll learn which investments are critical and the advantages of: • Focusing on context and inquiry type to deliver the best customer experience • Using automation and AI to uncover new revenue streams and transform operations • Exploring new labor models to maximize human connections in a digital world
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customer service, ease, effectiveness, automation
    
Genesys
Published By: Genesys     Published Date: Jun 13, 2018
In today’s digital world, the messaging and texting that have become a prominent part of most people’s lives are a form of asynchronous messaging. These are a simple, convenient method of communication for people on the go, with varied time in response based upon intrigue and urgency. Asynchronous messaging has become so ingrained in consumers’ lives, an expectation has evolved that businesses should be able resolve issues just as quickly and easily, and on the customer’s timetable. To keep up with consumer expectations and offer differentiated customer experiences, there is a strong case for implementing capabilities where messages can be fielded by bots using artificial intelligence, with a human touch through skilled representatives, or a combination of both within the same conversation, without losing context. Download this white paper to learn about: • 6 benefits to asynchronous messaging in B2C customer experience and operations • Incorporating asynchronous messaging into your u
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customer service, operations, asynchronous, messaging, customer expectations
    
Genesys
Published By: Zebra Technologies     Published Date: May 03, 2018
Consumers equipped with smartphones expect fast, convenient and uniquely relevant shopping experiences in store and online. As a result, one-third of shoppers are not satisfied with the in-store experience, turned off by everything from chronic out-of-stocks to cookie-cutter products and marketing messages that speak to the masses, as opposed to them as individuals. In turn, retailers are empowering front-line associates with tools designed to add newfound conveniences, such as locating inventory without having to leave a shopper’s side, to texting them curated product offers based on in-store and online buying patterns and preferences These are just a few of the insights found in Zebra’s 10th annual shopper study, which surveyed nearly 7,500 consumers from North America, Latin America, Asia-Pacific, Europe and the Middle East to gain a deeper understanding of shopper satisfaction and retail technology trends that are reshaping brick-and-mortar and online stores.
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retail, mandate, shopper, vision, zebra, consumers
    
Zebra Technologies
Published By: Anaplan     Published Date: Sep 07, 2018
Face à des consommateurs toujours plus puissants, imposant un rythme de plus en plus rapide et des désirs toujours plus changeants, le monde du Retail connaît une transformation profonde : baisse de trafic pour certaines enseignes, réduction des parcs magasins pour d’autres, développement de nouveaux services….sans parler des initiatives en « Omnicanal ». Ces investissements pèsent sur le compte de résultat des Retailers et mettent une forte pression sur les coûts et les marges. Dans ce contexte, l’équation pour?les professionnels du Merchandising et de la Supply Chain n’est pas simple. Ils doivent continuer à développer les meilleures pratiques de leur métier avec de nouveaux formats de vente, tout en intégrant les nouvelles exigences de l’Omnicanal, avec des consommateurs, tels que les Millennials, moins prévisibles que leurs ainés dans leur comportement d’achat. Pour les aider dans leur transformation et dans leur prise de décision et à travers 4 stratégies bien définies, ce Livr
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Anaplan
Published By: LogMeIn     Published Date: Feb 27, 2018
24/7 Self-Service Support Center: Bold360 ai’s 24/7 context driven support center was implemented, allowing users to instantly discover relevant content from the smart knowledge database. Dynamic FAQs displayed trending topics in real-time to speed up customer resolution and discoverability. Real-Time Customer Analytics highlight unanswered questions, giving Premium Credit instant visibility of missing topics, questions driving ticket volume, and more.
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customer, support, faq, credit
    
LogMeIn
Published By: TIBCO Software EMEA     Published Date: Oct 03, 2018
The Insurance industry continues to undergo significant transformation, with new technologies, business models, and competitors entering the market at an increasing rate. To be successful in attracting and retaining the most valuable customers, insurance companies must innovate and increase the speed at which they respond to customer demands. Traditionally, the insurance software market was dominated by a handful of specialist vendors with products that were initially expensive, difficult to deploy, costly to maintain, and did not provide the speed needed for today's market. Now there has been a shift away from these "black box" applications to platforms that allow insurers to make their algorithmic IP available to business users, allowing much faster response to business demands. The algorithmic platform approach also comes at a fraction of the cost of black box solutions, while delivering advanced analytical techniques like Machine Learning and Artificial Intelligence (AI).
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artificial intelligence, machine learning, dynamic pricing, predictive claims, real-time fraud, contextual customer experience, operational effectiveness
    
TIBCO Software EMEA
Published By: Oracle     Published Date: Oct 20, 2017
This paper provides guidance to organizations interested in researching Oracle’s SPARC M7 and Oracle Solaris 11 security features and capabilities. It will also provide a high level overview of some of the noteworthy features that these two product offerings bring to the market. We will review industry best practices in information security as it relates to these Oracle products in the context of a secure implementation. This paper is not meant to be an in depth technical paper, position paper, or security implementation guide. It will instead endeavor to deliver a foundational level of knowledge of the SPARC M7 processor and server technology and the function set within Oracle Solaris 11 that are primarily relevant to information security as it is currently understood. The information used to compose this paper was collected from a variety of open sources, interviews with Oracle subject matter experts, and reviews of OEM (Original Equipment Manufacturer) documentation and specificatio
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Oracle
Published By: Workday     Published Date: Jan 16, 2018
The shift from a product- to a service-driven economy—mixed with an uncertain economic climate—has given finance teams the opportunity to become strategic business partners capable of shaping and guiding organisational decision-making. This partnership is only possible by creating a deeper understanding of the contextual factors that influence revenue and profit and loss, and making this analytical data available to the right stakeholders when they need it. That requires a fundamental change in the way finance teams think about technology.
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financial, profit, loss, reporting, business, revenue, optimization, workday
    
Workday
Published By: Workday     Published Date: Aug 20, 2018
Most enterprise software systems rely on legacy architectures that can’t keep pace with the transactional and analytical demands of modern organizations. Workday applications, by contrast, are built using modern techniques and technologies that deliver a fast, highly insightful, contextual, and actionable experience. In this video, Petros Dermetzis, Workday executive vice president of development, provides a comprehensive overview of Workday’s innovative technologies. With a little history about the evolution of enterprise architectures thrown in, Dermetzis explains how Workday, by using object technology and in-memory technology, delivers applications that help organizations make smarter decisions based on real-time data.
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evp, development, technology, workday, innovation, applications
    
Workday
Published By: Selligent Marketing Cloud     Published Date: Mar 07, 2018
20% of customers will be responsible for 80% of profit – or so says The Pareto Principle, also known as the “rule of the vital few.” So, while marketers are trying hard to increase market share, they should be equally (or even more) concerned about nurturing the customer relationships they already have. That means finding ways to strengthen bonds with your best customers and figuring out how to turn good customers into better ones. Personalization, truly helpful support, data-driven contextual marketing, re-engagement strategies, gamification… There’s an almost overwhelming number of options out there, each touted as your golden key to an enduring bond with your users. In the pages that follow, you’ll learn about five strategies to drive engagement and retention with actionable tips from Selligent clients – top brands that are at the forefront of creating and sustaining customer loyalty.
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customer engagement, marketing strategy, customer retention, omnichannel, multichannel, automation, loyalty, crm, marketing, personlisation, campaign management, customer marketing, retention marketing, marketing cloud, marketing solution, marketing platform, artificial intelligence, prediction learning, product recommendation
    
Selligent Marketing Cloud
Published By: Epsilon     Published Date: Aug 23, 2012
As competition increases, financial institutions need to enhance the overall mobile banking experience to stay relevant and better meet customers' demands and constantly changing needs.
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mobile banking, mobile sites, text banking, mobile apps, mobile behavior, website development
    
Epsilon
Published By: ClickSoftware     Published Date: Aug 13, 2014
This report looks into how context aware services are changing the way consumers interact with businesses.
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context aware services, mobile experience, smartphone trends, tracking mobile activity
    
ClickSoftware
Published By: Workday France     Published Date: Apr 30, 2018
La révolution numérique bouscule nos modes de vie, nos açons de travailler, nos modes de communication. Dans ce contexte de digitalisation, le CXP et Workday ont souhaité réaliser un état des lieux concernant les systèmes de paie et leur utilisation. Cette étude* identifie les priorités des entreprises, leurs attentes et le niveau de satisfaction vis-à-vis de leurs solutions de paie ainsi que l’exploitation des données qui en est faite.
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Workday France
Published By: F5 Networks Inc     Published Date: Aug 13, 2013
Applications running across networks encounter a wide range of performance, security, and availability challenges as IT department strive to deliver fast, secure access from anywhere, at any time, on any device. Read this paper to learn why applications fail, why network load balancing alone offers little protection, and why context-aware application delivery is so critical to making mission-critical applications highly available, fast and secure.
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network, load balancing, application awareness, resource, context-aware application delivery
    
F5 Networks Inc
Published By: SDL Web Content Management Solutions     Published Date: Apr 25, 2011
Read this complimentary market report and learn why the "C" in WCM no longer stands for just content.
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forrester, web content management, wcm, content, context, channel, consistency, community, consumer behavior, creation
    
SDL Web Content Management Solutions
Published By: Innotas     Published Date: Jan 09, 2014
A complex and chaotic IT infrastructure has become an albatross around the neck for many businesses. Following guidance from the age-old text, Tao de Ching, this eBook walks you through the 10 steps to achieving enlightenment through Integrated IT Portfolio Management.
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innotas, project management system, portfolio management, project management office, it governance, governance model, resource management software, ppm software, it project portfolio management, apm saas, pmo services, ppm tools
    
Innotas
Published By: IBM     Published Date: Jun 08, 2012
Great ideas come from people. By leveraging your employee's creativity and knowledge through Collaboration, you can make your company more innovative and efficient. Open up the conversation - listen and learn what the people are saying. By integrating Social Sharing and Conversation into your everyday business and work context you will gain the biggest impact for Innovation.
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ibm, social collaboration, social marketing, marketing, emerging marketing, employee creativity, social media
    
IBM
Published By: IBM     Published Date: May 14, 2012
View this webinar to hear how companies are viewing email in the context of collaboration and social business and how they see the future of email evolving into a social business tool. People don't do business with companies. They do business with people.
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IBM
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