Published By: Kenshoo
Published Date: Aug 07, 2012
TicketsNow knew that building an engaged fan base on Facebook would drive revenue for its business. Per a SocialCode survey from November 2011, Facebook fans are 291 percent more likely to engage and convert with a brand than non-fans. The challenge for TicketsNow was how to generate new fans in a targeted, efficient, and cost-effective manner.
See how this integrated out-of-the-box help desk, asset management and Change Management solution can help solve many IT help desk problems with ease.• Easily create tickets and requests • Automate repetitive workflows • Perform asset discovery • Manage software license compliance • Run pre-built dashboards and reports
Published By: DocuSign
Published Date: Aug 09, 2016
Emails would go unanswered, social posts unseen, movie times
and tickets unpurchased, our favorite sports teams ignored,
pictures untaken you get the idea. Now add tablets and the
growing interest in wearable. All have become vital and pervasive
appendages to helping us live our lives to the fullest.
Remember that the idea behind a help desk is to get users back online as quickly as possible when problems occur. Tracking problems and requests in tickets is a fine start, but a good help desk management solution can do much, much more.
When it comes to end-user service, however, cutting corners can really prevent us from getting the job done. This whitepaper will explain why it's so important to have basic processes to help run a successful business.
Mobile applications have swept across geographic boundaries, cultures, and enterprises faster than any previous technology innovation.
Consumers around the world use them to find their way when they travel by car and verify flight details when they travel by air. They check bank balances and sports scores, reserve theater tickets and dining reservations, shop online, pay bills, download entertainment, and participate in dozens of other everyday activities—using convenient portable devices like smart phones and tablets.
The demand for this kind of convenience has spilled over into the world of work as well, and employees today expect to use their mobile devices to check email, participate in meetings, access files—even use enterprise applications, like ERP and CRM, that drive business processes.
Published By: Intermec
Published Date: Aug 09, 2012
While production is often optimized and automated, producing the necessary documentation often is not. Creating the necessary job tickets, component IDs, and product labels for manufacturing is a growing source of waste and error. This white paper will explain how manufacturers can realize tangible improvements with proper printers and media.
Published By: ServiceNow
Published Date: Apr 19, 2013
Learn how savvy enterprises, like Tickets.com, Verisign and Omnicare, use ServiceNow as a platform to enable business users to rapidly create applications with IT’s full guidance and support.
During this webinar, you will discover how ServiceNow is enabling organizations to increase their competitive agility, user satisfaction and productivity, all while enhancing IT's value to the business.
US Based leading multinational mass media conglomerate had high volume of actionable tickets open for resolution and other related challenges for which LTI helped in building an event correlation system to find out the Root Cause Analysis of multiple events and analyse number of tickets. This was achieved by leveraging Mosaic Decision platform for processing.
i. 60% reduction in incidents
ii. 40% Time saved
Download full case study.