Analysts predict that soon, half of all new IT service desk tools will be adopted as cloud-based services. While shifting to an on-demand model can be a complex decision, requiring organizations to assess carefully the potential impact on their business operations, a growing number of companies are clearly finding the move worthwhile.
This paper explores the reasons for the rapid growth of cloud-based IT service management (ITSM) solutions and the benefits they offer for enterprises. Topics include:
• The cost savings companies can achieve by deploying ITSM solutions via the cloud, which allows better management and optimization of consumption and costs.
• Improved alignment between IT to and business, as self-service, a service catalog, collaboration, and mobility help IT expose and provide its services more effectively.
• The ability to integrate cloud and on-premise solutions to leverage existing systems while leveraging new innovations via the cloud.
• The advantages of cloud
Published By: Marketo
Published Date: Aug 04, 2016
In this comprehensive, 110+ page guide, we cover topics from the evolution of digital advertising, to how to structure your digital marketing team, to testing and optimization. Loaded with checklists, charts, and thought leadership from digital advertising experts, The Definitive Guide to Digital Advertising will teach you how to create strategic and dynamic digital advertising.
Published By: Marketo
Published Date: Dec 12, 2016
In this comprehensive, 160 page guide, we cover topics ranging from content marketing and website SEO to telesales and content syndication — all through the lens of lead generation. Packed full of checklists, charts, and thought leadership from the leading experts in marketing today, TheDefinitive Guide to Lead Generation will teach you how to collect information from prospects across every channel, and deliver the highest quality leads to your sales team.
This document defines Oracle’s Customer Experience (CX)
Value Equation as the strategic method to identify and measure
the value of organizational CX. This model was originally
documented in “CX Metrics and KPIs – September 2012.”
It has received wide support, and has been the #1 searched hit
and downloaded CX KPI document for 3+ years – a significant
achievement in this industry – in an era where concepts are
replaced daily with the latest, greatest fad.
Since the original publication, I have received significant
feedback that has been overwhelmingly positive, but with a
request to comment on additional topics – most notably: brand
impact, shared services, and Oracle’s Road to Modern. This
updated paper leverages the original work, adds information
around these additional topics and incorporates our continued
The Modern Microsoft Partner Series is a collection of five eBooks designed to help IT solution providers on their journey to success in the cloud. The series is full of insights and best practices that cover a variety of critical business topics.
The first eBook sets up the series and focuses mainly on revealing the compelling evidence around the cloud opportunity. If you are interested in learning about the size or pace of the cloud opportunity, this first eBook is meant for you.
Published By: Tenable
Published Date: Sep 14, 2018
"Insights and ideas to help you evaluate vendors and improve your security program.
Organizations seeking to evaluate vulnerability assessment solutions turn to the “Gartner Market Guide for Vulnerability Assessment” for expert help in navigating the market. Tenable is pleased to provide a complimentary copy of the report.
According to Gartner, “the vulnerability assessment (VA) market is mature, but is being challenged by the need to cover changing device demographics and emerging technologies and better represent true risk.” Gartner addresses these considerations and others in the 2018 Market Guide for Vulnerability Assessment, providing insights that will help you evaluate vendors and improve your security program.
The scope of the market for vulnerability assessment solutions, common use cases and challenges
Recommendations for identifying requirements and vendor selection criteria
Changing device demographics and other trends impacting the market and effective v
Published By: Microsoft
Published Date: Jul 20, 2018
Each organization has a unique journey to the cloud based on its own starting point, its history, its
culture, and its goals. This document is designed to meet you wherever you are on that journey and
help you build or reinforce a solid foundation around cloud application development and operations,
service management, and governance.
At Microsoft, we have been on our own journey for the past decade, and over the past years we have
learned important lessons by developing our own internal and customer-facing systems. At the same
time, we've been fortunate to share the experiences of thousands of customers on their own journeys.
This document is designed to share those experiences and distill them into proactive guidance. You
do not need to follow these recommendations to the letter, but you ignore them at your peril. Our
experience has shown that a careful approach to these topics will speed you along on your
organization’s journey and avoid well understood pitfalls.
For the past severa
Published By: Microsoft
Published Date: Jul 20, 2018
You’re running a lot of your business on Windows Server today—
mission-critical apps, Active Directory, Domain Name Servers, not
to mention virtual machines and storage. For more than 20 years, in
fact, Windows Server has been the operating system of choice for
This guide shows you how you can use your Windows Server
expertise to give your organization a boost in the age of cloud
computing, addressing these topics and others:
• Why move to the cloud?
• What are some ways to use Azure for Windows Server workloads?
• What about security?
• Who else is doing this?
• How do I get started?
View this webcast to learn about tuning for Oracle from an AIX administrative perspective. This session covers basic topics on AIX performance tuning including memory; starter set of tunables; page space; and memory tuning.
View this webcast to learn about tuning for Oracle from an AIX administrative perspective. This session covers operating system related topics including Oracle and disk; volume groups and file systems; asynchronous and concurrent I/O; and Oracle AWR.
This white paper shall cover the following topics: What archiving is and how it integrates with Microsoft Exchange or a messaging solution; What stubbing is and why Microsoft does not recommend the use of stubbing; How Journaling in Exchange can allow efficient email archiving; How does stubbing compare with Journaling?
Energy use and environmental impact are hot topics right now. But it's not just the environment at stake, it's your IT budget. By "going green" with the energy efficient IBM System x servers featuring Intel Xeon processors, you can cut your energy costs by half and save floor space to make room for future growth.
Get the details on these benefits and many others in this Solution Brief from IBM.
Join Steve Brasen, EMA Managing Research Director, and Kimber Spradlin, IBM Product Marketing for Endpoint Manager, for this informative, on-demand Webinar where the latest unified endpoint management research is revealed. Learn the strategic management processes necessary to empower a mobile workforce with the agility to adapt to rapidly evolving business requirements.
Topics discussed include:
• Securing devices without impeding user productivity
• Expanding management processes to address increased device heterogeneity
• Supporting employee-owned devices
• Simplifying practices for delivering business IT services
• Enhancing user flexibility in accessing IT resources necessary to achieve business goals
Published By: SafeNet
Published Date: Jan 14, 2014
Most service providers’ Virtual Private Network (VPN) security delivers little more than a promise to keep each customer’s data separated across a shared infrastructure. What are the risks of this virtual security model and how can it go wrong? This technical paper is prepared from an interview with Senetas CTO Julian Fay, in which these topics are discussed and practical considerations given for using encryption on VPNs to enhance organizations’ data security.
Published By: xMatters
Published Date: Jan 26, 2015
Unsanctioned apps have become the norm, even in large enterprises with tight IT oversight. But when it comes to IT communication solutions, which frequently involve sensitive data, you simply cannot compromise. Read The 2015 IT Communications Buyers Guide and learn why you cannot afford to settle for a non-proven IT communications solution. This report details exactly what to look for, and also look out for, in an enterprise-grade vendor.
Dive deep into topics such as:
• Security and compliance
• Enterprise specific capabilities
• What constitutes a real mobile solution
• Selecting a trustworthy partner
• Breadth and depth of integrations
• Global support
• And much more...
What you need to know now about moving your enterprise to a cloud computing strategy
In the second edition of the Enterprise Cloud Strategy e-book, we've taken the essential information for how to establish a strategy and execute your enterprise cloud migration and put it all in one place, so you can quickly understand topics like:
What to consider when choosing between hybrid, public, or private cloud environments
How cloud reduces costs, and even benefits on-premises computing
New analytics and IoT capabilities
Security and compliance considerations
This valuable asset for IT and business leaders provides a comprehensive look at moving to the cloud, as well as specific guidance on topics like prioritizing app migration, working with stakeholders and cloud architectural blueprints.
Published By: HPE Intel
Published Date: Mar 09, 2016
State agency and higher education CIOs are under intense pressure to modernize their legacy IT systems. Whether that requires moving from one infrastructure to another, or moving to or from the cloud, the chief challenge remains: How to migrate data and applications without disrupting critical operations, ensure improved performance and avoid pricing and other traps that often accompany virtualizing in the cloud.
Learn what’s made the difference in overcoming the impediments to workload migrations from IT leaders who’ve lived through big data and application moves. Topics include:
Preparing workloads for cloud on-boarding – and off-boarding
Tools for simplifying the consolidation and migration of apps and supporting services
Forecasting workloads, and planning for associated testing, training, and other costs
Published By: Forcepoint
Published Date: Jan 29, 2019
For most organizations, compliance is a bottomless pit of cost and effort. Too many infrastructure components and configuration points, too much data and too many places to put it—there are just too many places for threats to hide.In this session, Forrester Vice President and Principal Analyst Andras Cser shares how to prioritize security and compliance efforts. Specific topics include: - How your auditors are behaving; - Why risk-based prioritization is the only way to find threats; - The importance of context; - Forrester’s recommendations and best practices. Watch this webcast and learn how to make your organization’s journey to the cloud as safe as possible.
Published By: Forcepoint
Published Date: Jan 29, 2019
Some approaches to information security simply won’t deliver the results required for effective governance. Addressing head-on the primary issue—risk—is the key to a successful cybersecuritystrategy. In this session, Doug Landoll, CEO of information security compliance consulting firm Lantego, discusses how to take a risk-first approach to addressing information security. Specific topics include:- How to define cybersecurity success; - Common approaches that fall short; - Risk-based cybersecurity strategy planning. Find out how a proactive approach to information security now can help your organization avoid compliance issues later.
This planning and implementation guide discusses planning topics, architectural considerations, and configuration steps relevant before and after launching the necessary AWS services such as Amazon Elastic Compute Cloud (Amazon EC2) and Amazon Virtual Private Cloud (Amazon VPC) to run a high-availability and site-resilient Exchange architecture.
Published By: Skillsoft
Published Date: Mar 03, 2015
The face of corporate learning has changed. It is no longer possible to develop your human capital with a single approach. Today’s corporate environment calls for out-of-the-box thinking, incorporating the advantages of many types of learning to benefit your company’s single biggest investment: your people.
This handy guide will help you navigate the growing number of learning solutions and equip you with eight must-ask questions as you develop your learning program.