This report reveals how Best-in-Class firms distinguish themselves from all others by routinely benchmarking and measuring their service performance; implementing effective measuring, monitoring and tracking systems; integrating service KPIs with company-wide CRM or ERP systems, wherever possible; and establishing a formal process for automatically collecting and disseminating data.
Small to medium businesses experiencing network downtime can cost as much 3% of annual revenues. It is critical that you have a help desk solution that can help efficiently track, identify and resolve issues as quickly as possible. Help Desk Authority® provides best-of-breed ticket workflows, dashboards and reporting with advanced automation and self-service functions to enable IT to focus on more important issues.
According to Gartner Research and IBM, software applications traditionally require maintenance agreements costing 10 to 30% of the license cost per year. Understanding these costs, and having the tools to manage them is the basis of Software Asset Management. ScriptLogic Asset Manager is a complete and cost-saving software asset management solution for effectively managing total software costs and utilization.
Discover software inventory data and compare it to what has been purchased as well as what is actually in use, providing concrete information about what software to include before you start migrating to Windows 7.
Help Desk Authority offers a complete help desk solution for small and medium size businesses that can help efficiently track, identify, and resolve issues as quickly as possible. Try It For Free Today!
There are many factors to consider when deciding on what kind of system to implement for talent acquisition. Some companies have decided to go, in what they believed to be, the cheaper route and build a system in house. Unfortunately, many factors get overlooked in the process, which leads to a greatly heightened cost and a lack of system functionality. In this whitepaper, you will learn what a best-in-breed talent acquisition system can offer your organization that would otherwise be lost if built in house.
Managing a mixed platform and vendor IT environment presents many challenges. The problems escalate with the number of different tools used to manage the infrastructure. Customers are looking to reduce the number and variety of management tools they must use. One early adopter of IBM's ITCAM for Microsoft Applications shares the lessons learned from that experience and comments on the benefits of the latest version.
Digital voices are everywhere in a digital factory. In this brief, we’ll elaborate on the technology tools digital factories use for three common functions: asset management, production planning and materials replenishment.
This paper discusses the challenges of managing applications in highly dynamic IT environments such as public and private Clouds. Modern enterprise applications are engineered for agility and are frequently deployed over flexible IT infrastructures.
In this report you will learn how today's WCM platforms are fusing the best marketing automation practices with content management, allowing marketers to leverage content in new and innovative ways. Discover 10 of the top capabilities you should be considering for your website.
While enterprises appear to be aware of advanced malware and its security challenges, the measures to defend against it need some attention and investment. This report presents survey results that gauge enterprise awareness of advanced malware and what measures are being taken to defend against it.
Why are the majority of all sales leads (as many as 80 percent!) never followed up? Download this e-book and discover a 10-step process for transforming your current lead management process from a challenge into a competitive advantage.
Spreadsheets have become one of the most prevalent software applications used by businesses. They are used for everything from simple calculations to impromptu databases. While inherently useful, spreadsheets are frequently used for tasks in which they are ill-suited. In fact, too many companies overlook the importance of accurate fixed asset tracking and rely on spreadsheets to track value, depreciation, and tax calculations. Unwittingly, this results in the direct loss of money and time.
Here’s a riddle: What have you used for a very long time, occasionally pulled your hair out over, contains lots of cells with mathematical formulas, and is very stressful to update whenever a tax law or GAAP principle changes?