Creating a successful patient experience strategy is a long-term investment in planning, surveying, training, and technology. Healthcare organizations hope these efforts will pay off at the very least with a growing base of loyal patients, better care quality, and stable reimbursement. And then there are those organizations that are turning patient experience into a movement. What’s their endgame? They intend to build state-of-the-art service-oriented cultures that rival other industries, and they are doing it through data analytics, unique communication programs, radical cultural shifts, and consumer-centric technologies.
Published By: Skillsoft
Published Date: Aug 09, 2018
Compliance Training Tip:
Why Should I Implement a Hearing Conservation Program
in my Workplace?
Excessive noise could be putting your organization at risk.
Ongoing exposure to excessive noise in the workplace can lead to permanent hearing loss. It can also increase stress, reduce efficiency, interfere with concentration and cause fatigue. Excessive noise can even cause industrial accidents if employees can’t hear co-workers give them warnings or directions.
Hearing loss due to excessive noise is often so gradual that employees may not realize they have a problem until it’s too late. Fortunately, there are simple steps you take to protect your employees’ hearing… Download our free paper today to learn what those steps are.
You’ll also learn:
• What you can do to prevent hearing loss in the workplace
• The OSHA Standards for hearing conservation
• How Hearing Conservation can affect the bottom line
• And more
Published By: Skillsoft
Published Date: Sep 25, 2013
In today’s business climate, the value of ongoing employee development efforts may seem like a no-brainer, but success is not always guaranteed. This ExecBlueprint discusses how HR can support leaders, managers, and employees in getting the most out of their training programs by using the performance appraisal process to identify gaps, focusing on the areas that will deliver the most return, and providing employees with enough context that they will want to learn for the company. HR leaders from Heineken Americas, BG Group, Given Imaging, and HDFC Asset Management Company share insight featured in this ExecBlueprint MP3. 55 minutes.
Published By: Grainger
Published Date: Dec 19, 2013
Occupational diseases and even death can be caused by air contaminants or oxygen deficiency in work areas. Employers must provide respirators and training to each employee who is or may be exposed to air contaminants or oxygen-deficient atmospheres when engineering and administrative controls cannot feasibly or effectively reduce exposures to safe levels. Workplaces with respirators must establish a written respiratory protection program that includes respirator selection criteria, employee training, medical evaluations, and fit-testing procedures.
Published By: Skillsoft
Published Date: Apr 27, 2015
To compete in today’s global marketplace, employees at every level of your organisation need to understand the risks associated with a broad spectrum of compliance issues and feel empowered to make the right decisions - even when no one is watching.
In 2015, NAVEX Global partnered with an independent research agency to survey ethics and compliance professionals with responsibility for administering training across their organizations. The goal was to determine their top priorities and challenges. The findings represent responses from 677 individuals responsible for ethics and compliance programs.
Published By: Mimecast
Published Date: Nov 14, 2018
What if your employees were more informed about security threats, more skeptical about what they receive in email, and less likely to click on malicious links in email without first verifying them?
There are some impactful, quick wins that you and your organization can realize by implementing security awareness training. This recent in-depth survey of security professionals by Osterman Research shows that the leading security concerns across organizations are all areas in which security awareness training can yield significant benefits.
Here are some suggestions on processes and practices to consider when developing a security awareness training program that will actually change behavior and make the organization less likely to fall prey to a cyberattack.
What's the biggest difference between mediocre and exceptional companies? Employees. People are ultimately responsible for the vision, ideas, products and day-to-day work that make a company great. These high-performing organisations continue to extract more value from their people because they think of them as long-term, strategic resources with the capacity to improve and adapt to the changing needs of the business.
Learning Management Systems (LMS) allow companies to focus on the right component of the learning process – and that is the learning. Administrative activities like registering for training or recording training completion are automated. Required compliance programs can be delivered online, reducing costs. Managers can share training feedback that supports the company’s business goals.
It’s a new day for corporate training and those who manage learning functions. Today, traditional training programs aren’t enough to meet growing demands for better company performance, consistent compliance, changing employee expectations, and cost control.
Published By: Brainshark
Published Date: Aug 02, 2017
Coaching is a top priority for sales organizations – but most managers tasked with coaching admit they’re not sure how to develop or maintain an effective coaching program.
Whether you’re starting a coaching initiative or making modifications to one, you won’t get far without the right buy-in, processes and resources.
This exclusive eBook offers 11 must-haves for effective sales coaching. Inside you’ll find:
• How to develop a comprehensive coaching plan
• The difference between coaching and training (and why you need both)
• Tips to make your current coaching program more effective
Ready to see better coaching results? Download your free copy today. Download your free copy and start enabling your sales managers to reach their maximum coaching potential.
What could you be saving by implementing a learning management system? This guide will show you the provable return on investment in an eLearning strategy; how an LMS can help your business lower print costs, reduce employee turnover, positively impact sales, and much more.
Whether you’re exploring the marketplace or building out your business case for online learning, this guide has the information you want.
As you prepare to move to a new LMS consider Clarifi Talent Development, the learning and performance management system designed for today’s workforce. It is the choice for leading brands like Brinker, Newk’s and Subway.
Unfortunately, many business owners either fail to see the value in ongoing training or don’t have the budget for it. Competition is fierce, margins are tight and learning programs can fall by the wayside. Sometimes the tried and true methods still get the job done. But all too often, on-the-job training is unengaging, expensive and inefficient.
Founded in 2011 by entrepreneurs Allen Reagan and Walt Powell, Flix Brewhouse is the world’s only first-run movie theatre and fully functioning microbrewery. The operation faced some challenges as the business grew including a lack of of structured training program and disengaged training sessions.
With the help of Clarifi Talent Development Flix Brewhouse was able to turn it all around. With a fully functioning training program, Flix Brewhouse now has 71 custom training courses with increased sales and improved service times. With 660 active users in their online training academy, they are able to maintain high-quality service for their customers. Learn how they do it!
It’s harder than ever for restaurants to retain employees. Hourly workers have more job opportunities, especially with the rise of on-demand work in the gig economy. Now, restaurateurs don’t just have to worry about employees leaving to work at other restaurants — they need to worry about them leaving the industry altogether. In order to fight this turnover, restaurants need to provide employees with clear development opportunities in the workplace.
In this ebook, we’ll explore:
• How restaurants can invest in their people through innovative training programs
• The core aspects of developing an engaging development program in your business
• Success stories from three industry leaders in the field of talent development
Explore four important facets of managing social media use by employees in your organization. Craft a best practice social media policy and navigate the legal landscape, train employees, address retaliation, and take a comprehensive approach. View examples of organizations that have successfully and creatively implemented social media guidelines.
For years, many support teams have been hamstrung by their traditional service desk platforms, which require complex, time-consuming coding for virtually every aspect of customization. This complexity makes it costly and difficult for support organizations to adapt—and places an increasingly substantial burden on the agility and efficiency of the business as a whole. CA Cloud Service Management is a clearly differentiated alternative to traditional service desk platforms. CA Cloud Service Management is purpose built for speed—rapidly accelerating time-to-value where other SaaS solutions fall short. Implement in days, adopt with minimal training, configure without programmers, automate end-user requests, and get automatic upgrades.
There’s no escaping stress. But for those who can pinpoint the source of their problems and turn everyday challenges into opportunities for growth, things are easier. They possess self-confidence, an optimistic outlook and the emotional flexibility to welcome change. They have peace of mind. Their less-resilient friends may look and them and wonder, “How do they do it?’
Getting there is possible for everyone. Research has proven that resilience is not an innate quality; it can be learned.7,8 Now, a new peer-reviewed study has validated that not only is meQuilibrium’s online resilience training the most flexible, personalized and cost efficient way to build resilience, it is also highly effective.
The study, published in the Journal of Occupational and Environmental Medicine, tracked 600 people using meQuilbrium’s online resilience program and has clinically validated that progress is predictable no matter a person’s generation or gender.
Every extra hour an individual spends interactin
Good analysis and benchmarking of hotline data helps organisations answer crucial questions about their ethics and compliance programme, including:
Does our culture support employees who raise concerns?
Are our communications with employees reaching the intended audiences and having the desired effect?
Are our investigations thorough and effective?
Do we need more training?
Do we need to review or update our policies?
Do employees know about our reporting channels?
Comparing internal data year over year to help answer these questions is important. But getting a broader perspective on how your performance matches up to industry norms is critical. This year’s analysis of our EMEA & APAC data from nearly 14,000 ethics and compliance hotline reports revealed key data points that compliance professionals can use to benchmark and assess their programme’s performance, and move toward predictive risk mitigation.
With the introduction of the Foreign Corrupt Practices Act (FCPA) and UK Bribery Act, organisations must take corruption in business seriously. Given the complexity of the activities addressed in an anti-bribery and corruption programme, however, the task can seem overwhelming.
Our Anti-Bribery and Corruption Risk Assessment Checklist outlines how to implement an effective anti-bribery compliance programme using a protect, detect and correct methodology to manage core programme components such as:
• Risk Assessment
• Corrective Action
• Training / Communication
• Controls / Oversight
• Business Partners
Our checklist will enable you to design and implement an effective, global and consistent anti-bribery compliance programme.
Learn everything you need to know about creating an engaging training programme—from defining your strategy to measuring effectiveness—in our comprehensive guide.
What you'll learn:
How to prevent misconduct through training
How to create an engaging training programme - from defining strategy to measuring effectiveness
How to develop the foundation of an ethical culture
Tips, advice and examples to help organisations develop cost-effective, high-value and successful ethics and compliance training programmes
How to mitigate risk and promote adherence to compliance objectives
How to improve employee engagement and trust and strengthen alignment around a set of core values
Published By: Skillsoft
Published Date: Oct 03, 2014
To compete in today’s global marketplace, employees at every level of your organization need to understand the risks associated with a broad spectrum of compliance issues and feel empowered to make the right decisions — even when no one is watching. Sixty-two percent of organizations cite risk management and assessment as a top-three concern when asked about elements of success.
Many companies struggle to meet this challenge, but an effective compliance training program can foster a culture of workplace best-practices from the boardroom all the way to the shop floor.
Here are 10 questions that you may find useful to consider when planning or reviewing your code of conduct program.
Founded in 2011 by entrepreneurs Allen Reagan and Walt Powell, Flix Brewhouse is the world’s only first-run movie theatre and fully functioning microbrewery. The operation faced some challenges as the business grew including a lack of a structured training program and disengaged training sessions. With the help of Clarifi Talent Development, Flix Brewhouse was able to achieve: - A fully functioning training program - 71 custom training courses with increased sales and improved service times - 660 active users in their online training academy - Maintain high-quality service for their customers Learn how they do it!