This report reveals how a growing number of patient experience programs have moved beyond focusing primarily on training nurses to also include physicians and a host of nonclinical staff. Another sign of the degree to which organizations are embracing patient experience is the increasing number which feature a chief patient experience officer (or individual with similar responsibilities) on the senior leadership team. Complete this short form to download your FREE copy of PATIENT EXPERIENCE: Cultural Transformation to Move Beyond HCAHPS
As chief transformation officer at MemorialCare Health System in Los Angeles and Orange counties, CA, it’s Helen Macfie’s job to rethink the future of healthcare delivery. Lately, she’s been thinking a lot about healthcare reform and care redesign as the six-hospital integrated delivery system, with more than 200 care sites, focuses on growth across the Southern California region.
Leading companies are making digital transformation a reality put data and intelligence at the center of their future. They are building new capabilities, skills, and technology, and evolving their culture to transform into an ‘Intelligent Enterprise’ and achieve the aforementioned outcomes. These companies are not only delivering short-term value to shareholders, but are also positioned to thrive and transform their industry.
Explore how SAP can help you navigate the journey to the Intelligent Enterprise.
• Facing a myriad of challenges from digital transformation, business today are making big bets on the best collaboration tools they need on hand to meet those challenges. From employee buy-in, to machine-learning capabilities, to security, it's important to select a service with the right capabilities to further your business goals. The challenge, however, is that with so many services to choose from it can be difficult to figure out which one is the right fit for your business.
• This eBook, 5 Considerations in Choosing a Collaboration Platform in the Digital Age, will walk you through the ins and outs of what to keep in mind as you choose the best collaboration platform for you.
Companies are pursuing digital transformation. The goal is to improve customer value, operate with greater efficiency and agility, and increase innovation. But as companies leverage new workflows, security has not kept pace, and cyber criminals are becoming more sophisticated. This white paper describes a security paradigm for today’s hostile environment: zero trust.
Published By: Tenable
Published Date: Aug 07, 2018
The DevOps model drives digital transformation and the rapid delivery of new software products and services. However, this process largely takes place outside the purview of information security (InfoSec), often without their involvement. As a result, security teams struggle to keep pace. This whitepaper explores the intersection of DevOps and InfoSec, offering three reasons why security organizations will benefit by combining these two practices.
When it comes to investing in ERP systems, improving the efficiency and responsiveness of business processes is a top concern for SAP customers. However, among IT professionals, safe delivery is of higher priority than ERP digitalization or starting an IT agility transformation.
With SAP S/4HANA, this no longer needs to be a compromise. When moving to SAP S/4HANA, IT professionals need to implement not only the technical upgrade of SAP S/4HANA but also the required customizations, which necessitate an intensive amount of business collaboration and software delivery. And for that to happen, IT needs an enterprise agile delivery solution to gather and implement the business requirements to SAP S/4HANA as quickly as possible without business disruption.
Read this white paper to discover how you can transition to SAP S/4HANA and achieve true enterprise agile delivery — a new standard to deliver changes to your SAP environment. Topics include:
• Sync business and IT to ensure your ERP solu
Integration is the lifeblood of today’s digital economy, and middleware is the software layer connecting
different applications, services, devices, data sources, and business entities. This Ovum Decision
Matrix (ODM) is a comprehensive evaluation to help enterprise IT leaders, including chief information
officers (CIOs), enterprise/integration architects, integration competency center (ICC)/integration
center of excellence (CoE) directors, and digital transformation leaders select a middleware-as-aservice
(MWaaS) suite best suited to their specific hybrid integration requirements.
Since it first started providing air passenger services in 2000, JetBlue has been
innovating. It was the first airline to embrace dot.com transactions and electronic
ticketing, and continues to churn out industry-leading inventions as described
here. When business needs changed in 2014, JetBlue embarked on very robust
digital transformation based on TIBCO integration and analytics technology—and
the company was recognized with the first-ever TIBCO Trailblazer Impact award
for the incredible effect this project was having on its strategic differentiation. In
this case study, Director of Shared Development Services Andi Azzolina describes
the objectives, initiatives, capabilities, and achievements making up JetBlue’s
journey towards becoming the most caring travel provider in the world.
There’s no turning back from the fact that disruptive business automation is here. As artificially intelligent functionality delivers more capabilities that we increasingly take for granted, it’s difficult to grasp all the implications of this transformation. In this eBook, the aim is to illustrate what it means for business, for the people who work in those businesses, and for people served by those businesses every day.
To better understand how automation is changing business, and with the generous support of CA Technologies, we reached out to 39 experts to get their opinion.
By providing practical insights into what is happening today and what may be just over the horizon, I believe this eBook will be a valuable resource for anyone planning an automation strategy.
Modern regulation demands connected thinking, leading-practice processes, optimal data management and insightful reporting – all of which makes the finance function the ideal catalyst for change.
Read this report to find out:
• how to structure a transformation plan and strategy
• how to create the optimal team for transformation
• what leading companies are doing to drive transformation through regulatory change.
Far from being a soft issue, trust underpins the
management of your digital business and digital
ecosystems. This report highlights how trust is
fundamental to your digital transformation. It
focuses on the role of trust in the B2B context
and analyzes the key technologies, processes,
and operational values that CIOs and their teams
must use to build and maintain trusted
After several years of relentless hardware and software innovation, the mainframe is at an
inflection point from being a supporting platform of transaction revenue to becoming a
source of revenue growth and innovation. Organizations are evolving toward what IDC calls
the “connected mainframe.” The platform is transforming from a revenue-supporting machine
into a revenue-generating machine and is increasingly playing a central role in organizations’
digital transformation (DX) journey. Key steps in achieving the connected mainframe require
organizations to modernize and integrate the platform with their internal and external
environments. IDC finds that these modernization and integration initiatives lead to new
business innovations, which in turn are driving revenue growth and improving organizational
Digital transformation is not a buzzword. IT has moved from the back office to the front office in nearly
every aspect of business operations, driven by what IDC calls the 3rd Platform of compute with mobile,
social business, cloud, and big data analytics as the pillars. In this new environment, business leaders
are facing the challenge of lifting their organization to new levels of competitive capability, that of
digital transformation — leveraging digital technologies together with organizational, operational, and
business model innovation to develop new growth strategies. One such challenge is helping the
business efficiently reap value from big data and avoid being taken out by a competitor or disruptor
that figures out new opportunities from big data analytics before the business does.
From an IT perspective, there is a fairly straightforward sequence of applications that businesses can
adopt over time that will help put direction into this journey. IDC outlines this sequence to e
As the information age matures, data has become the most
powerful resource enterprises have at their disposal. Businesses
have embraced digital transformation, often staking their
reputations on insights extracted from collected data. While
decision-makers hone in on hot topics like AI and the potential of
data to drive businesses into the future, many underestimate the
pitfalls of poor data governance. If business decision-makers can’t
trust the data within their organization, how can stakeholders and
customers know they are in good hands? Information that is not
correctly distributed, or abandoned within an IT silo, can prove
harmful to the integrity of business decisions.
In search of instant analytical insights, businesses often prioritize data
access and analysis over governance and quality. However, without
ensuring the data is trustworthy, complete and consistent, leaders
cannot be confident their decisions are rooted in facts and reality
The companies that are succeeding today are the ones that go beyond their products and services and create exceptional experiences. We surveyed industry leaders around the world to discover the top digital marketing trends and priorities. We’re sharing the results of the 2017 Digital Marketing Study in Running on Experience.
Read the report to learn:
What strategies and approaches set leaders apart from the rest
Where companies in your industry are investing
The four steps for digital transformation
Oggi la tecnologia digitale è ovunque: cloud, mobility, social network e Internet of Things stanno cambiando il modo in cui tutti noi lavoriamo e ci divertiamo. Questo mondo digitale in rapida evoluzione sta anche rimodellando il rapporto tra le aziende e i clienti, che ora si aspettano dai propri brand preferiti un'esperienza utile e interattiva. Anche la sicurezza è motivo di preoccupazione. Azienda e clienti si scambiano un volume in continuo aumento di dati sensibili, aumentando i fattori di rischio.La trasformazione del mercato sta inoltre intensificando la concorrenza. Come osserva l'analista Mark Raskino, "Come conseguenza, tutti i contendenti hanno rielaborato le proprie strategie e si sono risvegliate alla potenza del business digitale nello stesso momento. Il conflitto è quindi inevitabile.
Nell'economia digitale, le API (Application Programming Interfaces) sono essenziali per concretizzare rapidamente le idee e approfittare delle nuove opportunità di business. Rappresentano la chiave per la digital transformation, consentendo alle aziende di offrire una customer experience eccezionale, creare nuovi flussi di ricavi e permettere a dipendenti, partner, app e device di accedere ai dati ovunque e in qualsiasi momento.Le API non sono necessariamente una nuova tecnologia, ma nel mondo digitale di oggi hanno assunto una particolare rilevanza in ogni aspetto del business. Questo ha accresciuto l'esigenza di implementare una soluzione di API Management realmente efficace. Ma quali sono le caratteristiche di una soluzione efficace?
Le concept a beau ne pas être nouveau, la plupart des entreprises ont encore du mal à saisir ce que signifie la transformation numérique pour eux. Une chose est sûre : elle offre une opportunité pour les DSI de jouer un rôle de chef de file en aidant leurs organisations à tirer parti de la technologie pour court-circuiter la concurrence, conquérir de nouveaux marchés et demeurer pertinentes à long terme.
Le concept a beau ne pas être nouveau, la plupart des entreprises ont encore du mal à saisir ce que signifie la transformation numérique pour eux. Une chose est sûre : elle offre une opportunité pour les DSI de jouer un rôle de chef de file en aidant leurs organisations à tirer parti de la technologie pour court-circuiter la concurrence, conquérir de nouveaux marchés et demeurer pertinentes à long