Web 2.0 allowed businesses to increase the speed and efficiency of their web sites. Unfortunately, they also limited businesses’ ability to track user activity to the extent HTML allowed. Download Four Ways to Modernize your Application Performance Monitoring Strategy for Web 2.0 and AJAX today.
Published By: Keynote
Published Date: Apr 23, 2014
In the world of digital interactions, the margin between success and disengagement or abandonment is measured in milliseconds. With the exploding adoption of advanced smartphones and tablets, you need a mobile-first approach to engaging with customers and employees. And as your mobile initiatives are delivered at increasingly rapid rates, the quality and reliability of the mobile apps, mobile web and connected services that support them has become critically important.
For the technology teams delivering customer and employee services in the mobile channel, it is important to understand that performance monitoring solutions which work for the desktop cannot be simply applied to mobile. Managing the mobile end user experience requires an understanding of the challenges posed by the complexities of the mobile environment. This paper will reveal the 4 pillars of mobile performance, plus offer strategies for accurately monitoring mobile end user experience so you can continuously improve.
Database users are increasingly interested in using Flash-based solid-state drives (SSDs) to speed up application performance. For many database administrators (DBAs), increased database performance directly impacts their user experience and bottom lines. Accelerating a single MySQL instance may allow DBAs to avoid painful sharding exercises, with all their attendant administration, application changes, and high capital and ongoing costs. With the wide range of SSDs available today, choosing any one can be difficult. This paper aims to answer the question, “Is it better to use slower SATA SSDs in RAID or a faster PCIe SSD to scale up MySQL database performance?"
Published By: MobileIron
Published Date: Apr 05, 2017
Now is the time to switch from BlackBerry’s new and unproven mobile device management (MDM) offering to a modern, comprehensive EMM solution like MobileIron. In today’s highly competitive and fast-paced global economy, the last thing companies need is an MDM vendor who is always playing catch up through technology acquisitions that cost too much and offer too little.
MobileIron is a recognized industry leader that has always been 100% focused on mobile security. Our unified, multi-OS EMM platform was built from the ground up to meet the needs of the modern mobile enterprise by reducing IT complexity, delivering a secure user experience, and protecting mobile apps and data on any device, in any cloud service, anywhere in the world.
For many IT organizations that have implemented desktop virtualization, a game-changing decision is on the horizon. New options are now available that can significantly simplify desktop management – and at the same time eliminate trade-offs between performance and cost. Download this Datamation whitepaper to learn about the options IT now has to unify desktop virtualization and application delivery under one platform, reducing costs and improving user experience with VMware® Horizon®.
Remote working programs can deliver great advantages to employers alike, but they require a higher level of connectivity to function at their best. Mobility tools like those from Mitel can help keep your employees connected and productive anywhere with a seamless, user-friendly experience.
Part of a strong foundation for cloud-first, mobile-first IT includes supporting BYOD. BYOD can improve end user satisfaction and enable employees to work anywhere from any device. To really get these benefits though, the end-user experience must provide seamless access to the applications end-users want and need. Accomplishing this starts with extending app provisioning to mobile devices, and automatically deprovisioning mobile access as part of the identity lifecycle. For the best user experience, you’ll want automatic configuration of native mobile applications with mobile SSO, security settings and app settings like usernames, URLs and tenant IDs.
Most organizations today are scrutinizing technology budgets more and more. It helps to see technology investments in terms of total economic impact (TEI). Forrester Research quantified the benefits of implementing Identity and Access Management (IAM), and one of the top reasons supporting IAM was to eliminate the need for repeated user sign-ons, which increases user satisfaction. In measuring the TEI of one large organization’s IAM investment, Forrester uncovered several areas where SSO had a direct impact on improving the customer experience and driving revenue.
Today’s meandering customer journeys take place over multiple channels and devices. Each interaction creates a stream of digital information, leaving marketers with a growing pile of data. But, with data seemingly everywhere, why are so many marketers still feeling like there’s not a drop to drink?
Leaders Have a Data Strategy and Enable More Teams with Data
In this research report from June 2017, Econsultancy surveyed more than 700 marketing and analytics executives at consumer brands to better understand how data factors into marketing strategy — and daily decision making.
Two-thirds of leading marketers — those who outperformed their top business goal — say they currently have a documented data and analytics strategy.
In this report, you’ll also learn how leaders have built data-driven cultures and why they are more likely to use:
digital analytics to optimize user experience in real time
audience-level data to personalize customer experience
customer-level data to segment and r
Published By: Sauce Labs
Published Date: May 30, 2018
In an age where your users demand no-fail experience, continuous testing has become a mission critical component for engineering teams of all sizes. However, while this topic was once discussed at lower levels, the conversation has made it all the way to the C-suite. No matter your industry, if your team isn’t thinking about testing at a high level, then there is a chance that you are missing out on revenue due to flawed app functionality, delayed releases and slowed innovation. It is important to understand the business benefits of continuous testing and automation to avoid these outcomes, and make the changes necessary to set your applications up for success.
The goal of usability testing, simply put, is to make sure that a user can complete the tasks they are expected to
complete. Usability testing doesn’t test whether or not the functions of the application, website or connected device work correctly, but rather that a user intuitively understands how to perform these tasks — and how easy or difficult it was to do so.
With usability testing, “close enough” won’t cut it. A product may have a superior architecture, a great set of features, good performance, scalability and a number of other positive attributes. However, all of this effort is wasted if the user experience is inadequate. An application, website or connected device that is not user-friendly is just as bad
as a buggy version and can lead to diminished revenue, product abandonment or a total failure. An application with poor usability can also negatively affect a brand
Predictive IT is a powerful new approach that uses machine learning and artificial intelligence (AI) to predict incidents before they impact customers and end users. By using AI and predictive analytics, IT organizations are able to deliver seamless customer experiences that meet changing customer behavior and business demands. Discover the critical steps required to build your IT strategy, and learn how to harness predictive analytics to reduce operational inefficiencies and improve digital experiences.
Download this executive brief from CIO to learn:
5 steps to an effective predictive IT strategy
Where AI can help, and where it can’t
How to drive revenue and exceptional customer experiences with predictive analytics
In this IBM limited-edition Dummies book, you’ll learn what operational decision management (ODM) is and how it can benefit your organization by helping to: *Enable faster and more agile change so your business can react more quickly to opportunities and threats *Automatically capture knowledge so it can be reused to make better business decisions *Manage compliance better by providing a clear record of the rules that govern business operations *Make operational decisions more predictable and repeatable while also allowing you to model, measure, collaborate on and refine these decisions as your business needs change *Improve customer service with more consistent and accurate rules-based decisions, as well as by personalizing the user experience
Companies today increasingly look for ways to house multiple disparate forms forms of data under the same roof, maintaining original integrity and attributes. Enter the Hadoop-based data lake. While a traditional on-premise data lake might address the immediate needs for scalability and flexibility, research suggests that it may fall short in supporting key aspects of the user experience. This Knowledge Brief investigates the impact of a data lake maintained in a cloud or hybrid infrastructure.
Companies today increasingly look for ways to house multiple disparate forms of data under the same roof, maintaining original integrity and attributes. Enter the Hadoop-based data lake. While a traditional on-premise data lake might address the immediate needs for scalability and flexibility, research suggests that it may fall short in supporting key aspects of the user experience. This Knowledge Brief investigate the impact of a data lake maintained in a cloud or hybrid infrastucture.
As travel and expense (T&E) management solutions have improved, the expectations of the end user are higher than ever before. Business travellers want a seamless experience and you want better visibility, increased compliance, and reduced spend.
Our research identified two types of people – Leaders and Followers. Leaders have most of their spending under management, have increased compliance to company policies and approve expense reports more quickly. Followers are lagging behind.
The modern enterprise workforce poses new challenges for IT. Today’s employees work in more places, on more devices— personal or company-owned—and over more networks than ever, using a diverse array of datacenter applications, mobile apps, SaaS and cloud services. As they move among apps, networks and devices, IT needs to be able to control access and ensure data and application security without impeding productivity. That means enabling users to get to work quickly and easily in any scenario without having to deal with different ways of accessing each app. Traditional VPNs and point solutions add complexity for both users and IT, increase costs and fail to enable a holistic approach to business mobility. Over the years, many IT organizations have addressed these evolving requirements through point solutions and by case-by-case configuration of access methods. The resulting fragmented experience poses a key roadblock to productivity and increases user frustration. For IT, the lack of a
Published By: Riverbed
Published Date: Apr 12, 2017
AWS makes it simple to set up cloud-based resources. But do you have secure, high-capacity, high-performance connectivity to and between AWS cloud instances? That’s where Riverbed comes in. Riverbed’s SD-WAN solution enables cloud migration and performance, all managed via quick and simple workflows.
Register for the upcoming webinar to experience a fundamentally new approach to networking, with real users sharing their experience in addition to a joint customer, OpenEye that has saved time and money by utilizing this approach to cloud networking.
OpenEye Scientific Software leveraged Riverbed SteelConnect to very quickly and easily establish secure connections to and between AWS VPCs, saving hours of network administration time.
IDC’s research shows enterprises around the world are using multicloud strategies
to optimize the performance of modern and existing legacy applications running
on-premises, in public cloud services, and on legacy systems. In the early days of
enterprise cloud adoption, many organizations focused their cloud strategies on
enabling net-new cloud-native applications written to take advantage of dynamic cloud
infrastructure and pay-as-you-go consumption-based cost models. Early success with
these implementations is convincing more and more enterprises to expand their cloud
footprint and to migrate existing applications to cloud in order to enhance end-user
experiences, optimize cloud resource utilization and costs, and create a more flexible
and agile business environment.
Published By: MobileIron
Published Date: Oct 29, 2018
For every mobile user, staying productive requires secure access to critical apps such as email, contacts, and calendar. These personal information management (PIM) apps are some of the most commonly used apps in the enterprise, so IT must ensure that users can seamlessly and securely access them on any device, including Android and iOS. The ultimate goal is to prevent data loss while preserving the native app experience users expect.
This complementary template focuses on the eight key areas for business process automation success to help you evaluate the quality of the platforms you are considering – and to ensure that the system you choose is agile and flexible enough to meet your business needs.
WORKFLOW TOOLS AND FEATURES
INTEGRATION AND DATA SECURITY
USER AND RUN-TIME EXPERIENCE
REPORTING, ANALYTICS AND MONITORING