To thrive in today’s global business economy, you need voice systems that keep your clients connected and your employees productive. Spectrum Enterprise provides next generation communications solutions that deliver superior quality and cost advantages with modern collaboration features to keep your workforce and clients connected.
Migrate your organization’s voice service to our cloud with Hosted Voice, a fully managed, comprehensive and customized solution with unified communication and collaboration features. Our solutions include full technical support and best-in-class IP based phones.
Published By: Cisco EMEA
Published Date: May 15, 2018
Your employees, customers, and partners need the ability to connect and collaborate, at any time, from any location—across time zones or simply across the conference table.
And those workplaces are expanding faster than ever, powered by mobile and cloud usage that makes virtual meetings essential. With scalable and secure voice, video, and content sharing, real-time collaboration can happen anywhere. Staying connected can lead to improved productivity and faster decision-making, as well as better customer service. But only if the technology offers a seamless experience and is intuitive enough to drive user adoption. While the need for better meetings is universal, not all conferencing tools are the same.
Choosing the wrong tool could actually decrease productivity by wasting valuable meeting time troubleshooting the technology, or by providing a negative experience that will deter users from embracing it. This is especially true in situations where poor meeting quality could impact
Technology is meant to make our lives easier and more efficient. When it’s
done right, it can accelerate and transform the way individuals and businesses
operate. So, when it comes to something as essential as communications, the
technology can make or break your organization’s productivity.
In today’s fast-paced business environment, you can’t afford to miss a call.
And communications technologies have expanded to include collaboration
tools, as well as basic and advanced voice functions, like ‘on-the-fly’ call
routing. Add to that the growing need for anywhere, anytime access to voice
and collaboration tools and you end up with the perfect storm of complexity
and lost productivity – just the opposite of what you were aiming for.
Video collaboration opens up opportunities for greater interaction and innovation, regardless of industry. Everyone benefits. For example, in healthcare, video is dramatically changing the way institutions interact with customers and professionals. In recent years, a number of hospitals across the United States have been subscribing to video and voice call centers that enable them to share language interpretation services, psychiatric care services and other developing capabilities. In the process, video collaboration is affecting business outcomes, changing business processes and helping healthcare facilities achieve scale, cost and efficiency not seen before.
Video has become an essential component in the collaborative day-to-day of business, but there are dramatic differences in strategies and approaches. Download PGi’s Video Conferencing Buyer’s Guide for everything you need to know before choosing the right video conferencing solution for your company.
Thinking about a web conferencing solution switch? Then this IT Buyer’s Guide to Web Conferencing is for you. The positive impact of a web conferencing solution is well-established. But a web conferencing tool can become just another pain point for IT teams. To reduce the resource and budget burdens your team, it is imperative to find the right solution from the start. Download PGi’s IT Buyer’s Guide to Web Conferencing to use as a reference tool for your research.
The most successful businesses are greater than the sum of their parts. When individuals work together well, they fill in each other's blind spots and build on each other's great ideas. These conversations ultimately help teams be more productive, reduce time-to-market and come up with more innovative ideas. But if your teams are spread across different offices, or working from home, can you create the same collaborative magic?
Web-based collaboration tools claim to break down the collaboration barriers that distance can build. Everyone agrees they can reduce the time and cost of travel. And yes, these tools can stream your colleagues' voices, facial expressions, and slide decks into your meeting room, so you can get a clearer picture of verbal and behavioral signals. But if you're researching collaboration platforms, you'll hear skepticism, too. Naysayers declare that:
People won’t participate because they’re afraid of digital change.
You just can’t trust the security of collaborati
Le consommateur d'aujourd'hui est en constante évolution. Toujours plus mobile, imprévisible et exigeant, ce nouveau consommateur a le monde à portée de main. De plus, devenu mobile, il crée et contrôle le contenu d'Internet. Avec le poids que donnent les plateformes sociales à tout consommateur, les premières impressions n'ont jamais été aussi importantes. La commodité et la flexibilité sont essentielles, au point que la meilleure expérience client est souvent celle qui comporte le moinsde contact avec le client.
Travailler dans le secteur des technologies de l’information n’a jamais été aussi excitant, vu la façon dont la technologie améliore nos modes de travail et de communication au quotidien. Qu’il s’agisse des terminaux mobiles, des analyses en temps réel ou du cloud, les technologies actuelles s’adaptent parfaitement aux objectifs de l’entreprise et lui permettent d’augmenter sa productivité, de réduire ses coûts et d’améliorer le service à sa clientèle. L’ère du numérique redéfinit nos rôles en tant que dirigeants d’entreprise.
De nos jours, il est indispensable de développer une plate-forme robuste proposant des solutions de communication et de collaboration simples et fluides.
Pour offrir une expérience client plus personnalisée, les entreprises pourront compter sur l’allié insoupçonné que sont les machines. Des plus petits capteurs aux centres de contact utilisant l’intelligence artificielle, les technologies basées sur les machines peuvent aider les entreprises à mieux comprendre, servir et contacter leurs clients. Une récente enquête menée dans six pays et auprès de 2 500 décideurs informatiques révèle que les entreprises considèrent quasi universellement que les technologies basées sur les machines apportent une valeur ajoutée substantielle dans le cadre d’une expérience client plus personnalisée.
Vous envisagez d’adopter un cloud privé pour vos communications professionnelles? Sachez que vous n’êtes pas un cas isolé! En réalité, de plus en plus d’entreprises se tournent vers les communications dans le cloud (ou « communications hébergées »), comme en témoigne la croissance extraordinaire de ce marché, d’environ 25 % chaque année.
Pourquoi choisir un cloud privé pour vos communications? Que faut-il savoir à ce sujet? Et comment fautil procéder? Avant de vous lancer, vous devez être capable de répondre à ces questions essentielles. C’est pourquoi nous avons conçu ce guide pratique, qui vous présentera les bases des communications dans un cloud privé, ainsi que tout ce que vous devez savoir avant de commencer.
The market for communications is shifting to one in which multi-modal interactions will become the norm. Voice, video, and messaging Communications and Collaboration will drive the future of this market. As messaging becomes a larger part of the Communications landscape, Mobile Collaboration is poised to take on a larger enterprise role, by way of shifting email to more of a confirmation tool. Moreover, the convergence of content types under UCC will be greatly enhanced by a categorized and dynamic ontology-driven knowledge framework that goes beyond search. Once the framework supports are in place, UCC will accelerate its momentum at an even greater rate than it already is today. This Research Note identifies the new elements of UCC and how enterprises can plan for the shift to multi-modal communications.
With unified communications and collaboration (UCC), you can address these challenges by helping people to connect more efficiently and intuitively. You can use UCC to bring together multiple forms of communications, like voice, video and data services, and software applications into a single environment, making it easier to connect. Business processes improve as a result. When you embrace UCC in your business communications, you can increase employee collaboration and productivity in three major ways. First, it can reduce communications latency by making it easier to find the right person and get an answer to a business question. Second, it can help you to manage workflows by making it easier f
Published By: Tripp Lite
Published Date: May 15, 2018
A Practical Guide to IDF/MDF Infrastructure Implementation
Once relegated to early adopters and casual home users, VoIP (voice over Internet protocol) has matured. An essential element of any unified communications (UC) system, it is now the standard method of voice communication in business, education, government and healthcare. If your organization has not already migrated to VoIP, the question is not so much if it will, but when. Cost is the primary driver, since the data network performs double duty by carrying voice traffic as well. VoIP also offers capabilities that far exceed traditional phone systems, with unified communication platforms promising to integrate messaging, mobility, collaboration, relationship management, zoned security, intelligent call routing, disaster recovery, video, teleconferencing, status updates and other advanced features.
The transition to VoIP presents a number of challenges, including
assessing the ability of your network to handle not only additio
Unified Communications (UC) aims to unite securely and seamlessly all the different business communications channels that exist in a company. That includes voice, video, data, IM, mobility and the Web etc. This report examines in detail the key industry drivers and benefits that are inspiring large scale enterprises to adopt a Unified Communications strategy.
Published By: Polycom
Published Date: Mar 13, 2018
With the increase in mobility and the growth of distributed teams, it’s essential that you select audio devices that offer the best flexibility, quality and reach needed to support collaboration anywhere on any device.
To meet these requirements, Polycom offers a broad selection of easy-to-use, high-quality desk phones, conference phones, and applications. The phones support crystal-clear conversations and seamlessly integrate with a wide range of communication environments including open-SIP and Skype for Business and Office 365.
This comprehensive guide will provide you:
Guidance on selecting devices for different workspaces
Information on the newest collaboration features and benefits
Overview and comparison of the latest Polycom desk phones and conference phones
Hosted VoIP may appeal to companies that don't want to invest scarce resources in operating their own internal telephony system. However, given the primary role of voice communications for business, companies have to ensure that a provider's service wil meet day-to-day needs and provide excellent reliability. Download this complimentary eBook to discover the six questions that companies must ask and answer before they migrate to a hosted VoIP provider. It also provides insight into how to calculate the cost of a hosted service and whether potential customers will want to add collaboration capabilities to the voice service.
Voice is at the heart of enterprise collaboration. Plantronics provides a comprehensive portfolio of audio devices for the mobile professional delivering superb call clarity working anywhere. Advanced Smart Sensor Technology and Software deliver a superior user experience. InstantMeeting software allows for easy, one-touch joining of audio conference calls
Maximize the effectiveness of collaboration. As teams become ever more dispersed, organisations need to think about more than technology to ensure collaboration is successful. With employees now separated much more by time and distance, a range of communication tools are being used by enterprises to keep everyone connected.
Published By: Polycom
Published Date: Sep 24, 2014
Dynamic work environments are made-up of people on the move and virtual teams across different time zones. This makes it challenging to access an expert or to secure information. You need a communication solution that anchors fast-moving teams and enables communication from any device, anywhere; and communication tools that integrate with applications you use daily that are managed through a single interface to streamline deployment and speed your return on investment (ROI). Polycom and Microsoft® deliver a complete and interoperable end-to-end unified communications (UC) solution for voice, video, conferencing and collaboration and connect people from any device, and from any location.
Published By: BlackBerry
Published Date: Feb 25, 2009
When interactivity is combined with unified communications and location awareness, next-generation social networks will have significant business value. Unified communications integrates the wide variety of voice, data, video and collaboration tools that business professionals use today into a single environment. This can dramatically improve the speed of decision-making by connecting collaborators quickly, regardless of their location.
Published By: Tripp Lite
Published Date: Mar 02, 2015
VoIP is rapidly becoming the standard for voice communications in business, government, education, government and healthcare. It offers capabilities that far exceed traditional phone systems, with unified communication platforms promising to integrate messaging, mobility, collaboration, relationship management, teleconferencing and other advanced features.
The transition to VoIP presents a number of challenges like the need to install new equipment in the MDF and the IDFs dispersed throughout your organization's network/telecom wiring closets. Typical closet designs can't handle the increased wattage and heat output of the PoE switches used to power IP phones.
In this white paper you'll learn:
• The basics of VoIP migration and implementation
• What issues to consider when upgrading network/telecom wiring closets for VoIP
• What cost-effective solutions are available to power and protect a VoIP network wiring closet
Published By: Polycom
Published Date: Sep 07, 2016
"Seeing is believing. How we connect and collaborate is changing. It’s no longer about reviewing a PowerPoint deck or a document sent out in advance in the meeting invite over a voice bridge. It’s now about collaborating and working in real time with voice, video and content sharing—as a team. Together, Microsoft and Polycom make it simple. Watch now an interactive session covering the following hot topics: How the new Office 365 Services and Skype for Business Online change the collaboration experience and reduce conferencing/communications costs. How you can turn your conference rooms and huddles spaces into productive, collaborative workspaces. Polycom RealPresence Trio and how it accommodates our 3 collaboration needs: Voice, Content and Video. How easy it is to set up and how easy it is for users to connect. How flexible your workspace transition plan can be. Don’t miss this session featuring Polycom and Skype for Business solutions experts, Peter Huboi and Jovito Salonga, for a d
Published By: Polycom
Published Date: Jun 08, 2016
"Build your business case. There is a transformational shift around enterprise voice solutions as organizations move from the PBX to unified communications (UC) for their voice needs. In parallel, many organizations are moving their existing on-premises infrastructure into the cloud.
This brief outlines the benefits and considerations such as:
• Microsoft Office 365 and the cloud
• Selecting phones for Skype for Business
• Replacing the PBX and making the transition
• And more
Download this brief that helps you realize the benefits that UC and collaboration brings to the modern workplace."