Published By: McKesson
Published Date: Mar 09, 2016
The ripple effect of healthcare reform is beginning to impact care delivery strategies as care management now falls increasingly to providers.
According to a recent HealthLeaders Intelligence survey, hospital leaders are making progress with care management efforts, but more robust tools will be needed if hospitals want to scale up. The October 2014 survey polled 134 senior, clinical, operations, finance, marketing, and information leaders across the healthcare spectrum. The majority of respondents were from nonprofit organizations (63%), while the remainder (37%) came from for-profit settings.
Alan Manning has an intimate view of what it takes to provide an outstanding patient experience, not only because he has been COO of Derby, Connecticut–based Planetree for four years, but also because he spent several months in the hospital with his critically ill daughter. That pivotal experience, while traumatic, solidified friendships with his daughter’s nurses and brought him several years later to Planetree, a nonprofit organization started in 1978 by a patient who wanted to help hospitals deliver stronger patient-centered care practices. Planetree works with 700 organizations in more than 17 countries.
Providers are increasingly making the leap and investing in their organizations in preparation for value-based care. However, while no one wants to be behind the competency curve when it arrives, it can be expensive to build competency for a new model before it is financially viable, causing providers to remain cautious.
Published By: Precyse
Published Date: Oct 15, 2014
First it was going to be October 1, 2013, and everybody panicked. Then a reprieve came when the date was changed to October 1, 2014, now we have another extension. You may not want to breathe a sigh of relief however and start thinking that there is now plenty of time to prepare for the transition to ICD-10. Time flies by and 2015 will be here before we know it. So don’t be left wondering where all the time went.
Published By: Cisco EMEA
Published Date: Mar 08, 2019
The Cisco Meeting and TeamCollaborationExperienceThe workplace has changed and today themost agile workforces outperform traditional setups. But the reality of modern business life is, ifyou want a culture of innovation, you have tomake it yourself.Teams need a workplace that’s focussed oninnovation and speed. Introducing Cisco WebexTeams, a platform that helps teams to do it all.Essential kit for forward-thinking smallbusinesses.
Published By: Cisco EMEA
Published Date: Mar 08, 2019
The Cisco Meeting and Team
The workplace has changed and today the
most agile workforces outperform traditional set
ups. But the reality of modern business life is, if
you want a culture of innovation, you have to
make it yourself.
Teams need a workplace that’s focussed on
innovation and speed. Introducing Cisco Webex
Teams, a platform that helps teams to do it all.
Essential kit for forward-thinking small
Eli Lilly Japan has numerous large and valuable brands, including
Humalog and Trulicity. When launching new products, Eli Lilly wants
customer—health care providers (HCP) and patients—to have the best
possible experiences. This means delivering products that go “beyond
the pill.” By embedding its drugs into holistic offerings while leveraging
digital channels, real-world evidence, Artificial Intelligence (AI), and
automation, Eli Lilly Japan aims to transform customer engagement,
leading to competitive advantage and improved patients’ health
The WannaCry ransomware attack in May
2017 crippled the UK’s National Health Service
(NHS) and disrupted a range of organizations
across 150 countries. Despite being a relatively
unsophisticated attack, WannaCry was
able to make such a global impact due to
preventable vulnerabilities that had largely gone
unaddressed. There were many more attacks in
2017, including high-profile breaches at Uber
and Equifax, where heeding cyber-security
recommendations may have reduced the impact
The scale and sophistication of cyber-attacks is
not slowing down – ranging from phishing scams
to cryptocurrency-based cyber-attacks, to statesponsored
attacks on industrial control systems.
These attacks present an ever growing challenge
and serve as a reminder that organizations
cannot afford to be complacent in the face of
cyber threats. We’re living in a time when cyberattacks
are a matter of when, not if, and security
professionals must focus on mitigating their
extent and damage.
Published By: Trustpilot
Published Date: Oct 26, 2018
If you’ve ever ordered your morning coffee and felt uninspired by the request to participate in an online survey or leave a social review regarding your experience, you probably didn’t have a particularly noteworthy experience. If you’re willing to take time out of your day to leave online feedback, it’s usually because you want to warn people about a bad encounter, or to help them make a better buying decision.
Think the online review phenomena might sometimes have ulterior motives? Read on to see what we uncovered.
In the future, people won’t necessarily want to own cars, but they’ll need personal mobility. The mobility ecosystem can support a range of different services, but in the near-term, many of these nascent businesses face a range of operational challenges as they bid to grow and become profitable.
This ebook explores the fundamental needs of new mobility providers as they target business improvements, looks at their considerations as they forge key technology partnerships, and shows how HERE's Auto Mobility Operations solution can help mobility services meet those requirements.
This ebook will help you understand how Auto Mobility Operations helps:
• Enable the creation and integration of key location features as applications for mobile operating systems through use of the HERE Mobile SDK
• Manage and efficiently operate fleet assets with HERE Location Services, providing fresh, high-quality and global location-based data
• Create a frictionless and compelling UX - with APIs, mapping
Illusive Networks is proud to once again sponsor the Cyberthreat Defense Report by CyberEdge Group, now in its sixth year, to help security leaders assess and shape their cybersecurity programs. Download this comprehensive report to learn more about the most wanted security management and operations technology for 2019, which security processes organizations struggle with the most, and how organizations are trying to detect advanced cyberthreats more quickly.
IBM Cloud Private for Data is an
integrated data science, data engineering
and app building platform built on top of
IBM Cloud Private (ICP). The latter is intended
to a) provide all the benefits of cloud
computing but inside your firewall and b)
provide a stepping-stone, should you want
one, to broader (public) cloud deployments.
Further, ICP has a micro-services architecture,
which has additional benefits, which we
will discuss. Going beyond this, ICP for Data
itself is intended to provide an environment
that will make it easier to implement datadriven processes and operations and, more
particularly, to support both the development
of AI and machine learning capabilities, and
their deployment. This last point is important
because there can easily be a disconnect
between data scientists (who often work for
business departments) and the people (usually
IT) who need to operationalise the work of
those data scientists
Read this Microsoft case study about how Microsoft's Consumer Support Services - with its global network of support centers and thousands of agents - used digital motivation to drive agent performance and learning.
Microsoft wanted new ways to recognize and reward agents while increasing their productivity. The
focus was to change behaviors, develop skills, encourage sales, and drive outcomes.
Microsoft identi?ed gami?cation as a solution to these needs. The company believed it could be more successful at encouraging and recognizing agents for positive outcomes through each customer interaction. Read the case study to learn how Microsoft:
Increased productivity through gamification
Drove agent performance with rewards, to change behaviors and business outcomes
Improved agent knowledge and ability to apply the new information learned.
Published By: Globoforce
Published Date: Nov 06, 2013
Employee turnover is expensive and can be catastrophic to morale and customer service quality. No one wants to see their top talent walk out the door. But how can you keep retention high at your company? We’ve put together a white paper with some stats and advice to help you increase your employee retention rates and keep employees (and customers) satisfied.
A global infrastructure management company entered into a factoring agreement with a leading US financial institution in Australia. However, it realized that it was paying unreasonably high interest payments to the financial institution and wanted to trace the reason for the same. Infosys BPM took the initiative to analyze interest payments to the banker, and the customer payments pattern to provide insights on cost saving opportunities. Read on to know more on how did Infosys BPM help the client lead to a cash flow of $138M and also save $562,000 in factoring fees.
This is a case study which shows how Voorhees College implemented a revolutionary communications solution based around a service-orientated Unified Communications architecture from NEC to provide students, faculty and staff in five locations with software-based voice and desktop communications tools to achieve a 40 percent savings over its previous traditional telephony solution.
End-user expectations and high levels of performance against Service Level Agreements (SLAs) must be achieved or organizations risk the loss of business. This paper details key capabilities needed for successful end-user monitoring and provides critical considerations for delivering a successful end-user experience.
A recent survey of CIOs found that over 75% want to develop an overall information strategy in the next three years, yet over 85% are not close to implementing an enterprise-wide content management strategy. Meanwhile, data runs rampant, slows systems, and impacts performance. Hard-copy documents multiply, become damaged, or simply disappear.
Is your recruiting process working for you? Do candidates refer others to your company, or are you scraping to fill your vacant positions? Fill out the form for your copy of Give Your Candidates What They Want and check out our top 5 simple ways to attract the BEST candidates:
Published By: Extensis
Published Date: Mar 07, 2008
The Photography Department at The National Gallery of London wanted to give other Gallery departments better visibility into its archived library of images and reduce the administrative workload for its photographers. Read how Portfolio Server and Portfolio SQL-Connect painted the perfect solution to this challenge.
Published By: Skillsoft
Published Date: Sep 25, 2013
In today’s business climate, the value of ongoing employee development efforts may seem like a no-brainer, but success is not always guaranteed. This ExecBlueprint discusses how HR can support leaders, managers, and employees in getting the most out of their training programs by using the performance appraisal process to identify gaps, focusing on the areas that will deliver the most return, and providing employees with enough context that they will want to learn for the company. HR leaders from Heineken Americas, BG Group, Given Imaging, and HDFC Asset Management Company share insight featured in this ExecBlueprint MP3. 55 minutes.
eCommerce Marketers who want to exploit the full potential of e-mail should develop plans to consistently grow their permission-based e-mail lists of customers and prospects. This allows them to build loyalty and promote cross-sell and up-sell opportunities.
Published By: PayScale
Published Date: Sep 12, 2012
Want to know which industries are changing their compensation approach this year to retain and attract talent? We've got the answer. Want to know about the midmarket trends in pay for performance? Look inside.
Download PayScale's 2012 Compensation Best Practices Report, and gain a better understanding of what companies like yours are doing around salaries, compensation planning, the talent wars and even the changing world of work and technology.