Published By: Freshdesk
Published Date: Aug 15, 2016
There are quite a few things that your customers just aren’t telling you. But since you aren’t a telepath and you don’t own a Cerebro, the only thing you can do is wait for them to come to you with it.
But not anymore. In this whitepaper, you'll learn the most important things that your support team should already know, but customers will never tell you, like:
- Why you should design intelligence into your self-service experience
- When you should resort to analytics and when "gut-feel" helps
- How you can proactively manage, and prevent customer frustrations
- What your core support bottlenecks are, and how to identify them
- How to set a "Priority" driven support work-flow
Published By: Broadsoft
Published Date: May 25, 2017
This whitepaper is for contact center management and business executives looking for ways to optimize the business performance of their contact center.
• If yours is an existing contact center with infrastructure that has been built up over the years, this whitepaper provides bestpractice steps to break down the resulting data silos, unify them, and optimize your contact center for business performance.
• If yours is a new contact center and you have the opportunity to build your infrastructure from the ground up using modern technologies, this whitepaper will provide best practices to prevent building data silos.
This whitepaper provides background on cloud contact centers, their advantages and the essential considerations for selecting a vendor. It describes:
- Trends surrounding the adoption of cloud contact center technology;
- The advantages of selecting a cloud contact center solution;
- Key factors to review when selecting a vendor and contact center platform;
- Recommendations and a maturity model that businesses can use to develop a cloud contact center roadmap.
Advertisers are beginning to invest in location insights which give them data on how and why transactions are made in specific places. U.S. marketers are poised to double their spend on location-targeted mobile ads between 2017 and 2021 to $32 billion, according to research firm BIA/Kelsey. Understanding location is key to gaining insights and making change.
HERE offers data sets and services that advertisers can use to contextualize consumer movements and habits in the world around them. This gives them well-timed and relevant advertising.
Shifting from a software defined networking model is the first component of a hybrid WAN. See how a hybrid WAN is ideally suited for mobility and cloud models in the whitepaper from ZK Research.
Read this design guide for detailed insights into how an Intelligent WAN can improve the way your branch network operates, from headquarters to your most remote location.
This paper contrasts the features of medium voltage fixed circuit breaker switchgear (FCBS) and existing withdrawable circuit breaker switgear (WCBS) designs. Modern FCBS design elements that are discussed include an internal disconnect for isolation and grounding of circuits and interlocked operation among disconnect, breaker, and grounding switch for improved safety. Furthermore, features such as lower maintenance,
smaller footprint, and reduced life cycle costs that result from its simpler design will be explored. By comparing the traditional ANSI WCBS technology to that of the FCBS, this paper will demonstrate that the fixed design, which has gained widespread acceptance in global markets outside the United States, is a viable alternative to the withdrawable designs.
For many of us, the term “smart city” conjures up images of sensors
collecting data about everything from traffic patterns to energy use.
It’s common for government leaders to think, “That’s not for us.
We’re not there yet.” But if your organization is collecting data of any
kind, you are in a position to use that data to create a smarter city for
Download this whitepaper for 10 examples of analytics being used to solve problems or simplify tasks for government organizations.
We have conditioned patients not only to expect opioids for pain relief, but to utilize more and more of them, and the addiction is both psychological and physical. To remedy the situation, a lot of policies and practices and behaviors must change around how the health care system approaches pain. But we do not yet have the data and
analytics we need to determine what specifically to do at the patient level or the policy level. Download this whitepaper to learn more about the resources available and how we can fix this issue.
Download this whitepaper to learn 5 everyday challenges you can solve simply by integrating Services with Finance, Find out how you can run a leaner, cleaner org-and learn the tricks to get that cash off the table and onto your bottom line.
In this whitepaper, learn three reasons why companies do not actively manage profitability, understand the benefits of active profitability management, and learn how companies can overcome data and software barriers.
Is your organization truly meeting the expectations of your customers and delivering a differentiated experience that builds revenue growth and loyalty? Although there is currently a lot of focus on what constitutes the ideal digital experience, few organizations have successfully executed a strategy that takes the entire digital experience equation into consideration. Download this whitepaper now to learn the 5 keys to the digital experience equation and to read case stories on companies who have gotten it right.
Discover how the supply chain is undergoing tremendous change; once a complicated, siloed bundle of functions ranging from manufacturing to production and delivery, the supply chain is now extended to reflect the importance of networks to the modern business. Learn how these networks connect businesses to customers.
The pace of business is faster than ever before. Due to the rapid adoption of cloud and mobile computing, driven by consumerization, operational needs, and security requirements, ESG believes that Identity and Access Management (IAM) is undergoing a profound transition.
Download this ESG whitepaper to learn why organizations should combine Identity and Access Management (IAM) and Enterprise Mobility Management (EMM) solutions to adapt to the influx of workforce mobility without interfering with user experience or compromising security.
How can a corporate wellness program get your employees motivated?
Motivation is essential to maintaining positive behavior changes, especially when it comes to achieving health goals. But how do employees get motivated, and most importantly, stay motivate? Simply put—it depends on the person and why they want to get healthy.
Download our white paper, “The truth about motivation and what makes healthy habits stick” to learn:
• The ins and outs of motivation
• The importance of motivational interviewing
• What motivation means for wellness incentives
You’ll also get your hands on motivational messaging tips to apply to the various fitness levels at your company.
Get your team on a path to wellness today. Download the motivation whitepaper now!
Stock photos get a bad rap sometimes. We’ve all seen images of women inexplicably smiling at their forkfuls of salad, or an unnaturally giddy customer service representative standing by. “Some stock photography just looks like stock photography,” says May Curry, a graphic design veteran with almost 20 years of experience.1
But stock photography has always been an essential part of the designer’s toolkit. When used right, it helps brands make just the right impact. Today, collections are evolving to keep pace with visual trends and create unique, attention-grabbing images-quickly and no budget.
Download this whitepaper to take a look at stock's rapid transformation and how it's helping designers do beautiful work, faster than ever.
With more and more competition for our increasingly short attention spans, it’s no wonder we’re seeing reliance on visuals as the leading form of communication across the web.
Even the most well-thought-out ideas and well-written content will get lost in the shuffle if the visual elements aren’t equally compelling—or don’t communicate the right message. That’s why the imagery you choose should be as strategic as the written message behind it. It’s not enough to settle for the first applicable image you find in your stock library—you need to ensure every image is on brand and conveys the right idea.
Download this whitepaper for a few ways to use imagery to meet your brand’s content marketing objectives.
Whether you’re a creative professional or an aspiring artist, everyone is influenced by trends. You can change them, challenge them, be inspired by them. But you can’t ignore them. Trends encourage artists to master age-old techniques and push new boundaries. As award-winning designer Paul Trani puts it, “A new design trend is no different than a new invention—inventions either make something better or reveal a need we didn’t know we had.”
Download this whitepaper to take a look at current visual trends to see what’s making noise in the creative community.
Published By: Oracle CX
Published Date: Oct 20, 2017
This whitepaper explores the new SPARC S7 server features and then compares this
offering to a similar x86 offering.
The key characteristics of the SPARC S7 to be highlighted are:
? Designed for scale-out and cloud infrastructures
? SPARC S7 processor with greater core performance than the latest Intel Xeon E5
? Software in Silicon which offers hardware-based features such as data acceleration
The SPARC S7 is then compared to a similar x86 solution from three different
perspectives, namely performance, risk and cost.
Performance matters as business markets are
driving IT to provide an environment that:
? Continuously provides real-time results.
? Processes more complex workload stacks.
? Optimizes usage of per-core software licenses.
Risk matters today and into the foreseeable future,
as challenges to secure systems and data are
becoming more frequent and invasive from within
and from outside. Oracle SPARC systems approach
risk management from multiple perspectiv
Everyone knows that content is crucial to attract, engage, and reach consumers. But while this may be true, it’s important to consider the medium involved. Right now, the format to beat is clearly video, with 51% of brands investing more in 2018 than the year prior.1 And with so many forms of video available, such as content, programmatic, and pre-roll, it’s important to understand how to use video for building both brand connections and direct response.
Currently, video provides advertisers with a versatile medium to
reach the audiences they want, where they want, to put the best
spotlight on their story. But the question remains—what is the
best way to reach your target, and how can you ensure they will
pay attention to your message? Download this whitepaper to find out!
In the increasingly competitive OTT market, competition for viewers is high. Providers must find ways to not just deliver compelling content, but to deliver compelling viewing experiences. In this whitepaper, you’ll learn about the critical challenges facing OTT providers today and how they can be overcome to provide the broadcast quality experiences viewers expect, regardless of the device in use or the viewers location in the world.
Are you ready to keep your subscribers happy and away from your competition?
Download this free white paper OTT 3.0: How to Build a Better Mousetrap and learn:
Why personalized content discovery is so important to viewers – and to the success of your business
How to avoid internet congestion by leveraging technologies like a CDN
The importance of global network scale to meet spikes in consumer traffic
The impact of advertising on viewer abandonment
Published By: T Systems
Published Date: Nov 19, 2018
If only there was a whitepaper that could explain how digitalization is changing the retail landscape while advising retailers on how they can embrace this driving force to excel in the industry.
Here at T-Systems, we have produced a whitepaper that provides a detailed look into what is required for your retail business to succeed in the digital age. Our ‘Shaping Retail’s Future, Understanding & Delighting Customers in The Digital Era’ provides you with the means to safely navigate and prosper from the effect that digitization is having upon the industry.
In a retail world that demands engaging with an ever more sophisticated level of consumer, those whom exhibit less brand loyalty year-on-year – the window for error has become decisively small.
Our whitepaper enables your business to identify your digital needs for more effective retail operations by asking critical questions to reveal and plug your capability gaps. We examine the importance of developing the right omnichannel strateg