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Published By: Jive Software     Published Date: Feb 24, 2014
Providing healthcare is a global, multi-level proposition that transcends single providers. The stakeholders in Cerner’s world are not only clinicians, hospitals, and medical device partners but another whole world of consultants, researchers, and industry experts. Cerner leverages Jive Social Business Software to address a number of their key social business imperatives, including accelerating innovation and providing community-based support. They put Jive to work not only to make their own business operations more productive but to connect priorities and people outside of Cerner to solve broad healthcare issues for the greater good.
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jive, cerner, healthcare technology, social business software, collaboration, social networking platform, software solutions, workforce management, information technology, practice management
    
Jive Software
Published By: Jive Software     Published Date: Feb 24, 2014
How can human resources partner with IT to drive communication and knowledge-sharing while supporting business objectives? In today’s distributed workforce HR can embrace social business, taking the lead in defining new HR practices to support the changing workplace landscape and foster innovation and integrated employee networks.
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jive, gigaom research, human resources, human resource technology, distributed workforce, social business, workforce management, workplace management, productivity, social software solutions, social media
    
Jive Software
Published By: Jive Software     Published Date: Feb 24, 2014
As of January 2011 there were 600 million Facebook users and 200 million Twitter users. Many millions use social services, from sharing photos via Instagram to sharing files via Box.net to via SlideShare. So how many of your employees use social media? A lot. That’s because social has become a normal tool used to manage and organize our lives. Social tools are flexible, efficient, effective and easy to adapt for personal and business uses.
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jive, social media, workplace, workforce, compliance, ediscovery, human resources, workflow, social applicants, productivity, it management
    
Jive Software
Published By: Cornerstone OnDemand     Published Date: Jul 06, 2016
While a talent management strategy that unifies every phase of the employee lifecycle is critical to building a resilient, engaged workforce, it’s only the beginning. Getting the most from your people—while keeping them engaged and committed—takes not just talent management but talent mobility. Want to learn more? Start with the free white paper from Cornerstone OnDemand.
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Cornerstone OnDemand
Published By: SumTotal, a Skillsoft Company     Published Date: Aug 24, 2015
Read this report to explore best practices of a workforce strategy.
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workforce solutions, workforce strategy, optimization, performance management, recruiting, payroll, sumtotal
    
SumTotal, a Skillsoft Company
Published By: SumTotal, a Skillsoft Company     Published Date: Aug 24, 2015
Download the complimentary guidebook and learn how your organization can achieve this kind of return through optimized scheduling, ensured compliance, improved productivity and real-time data analysis.
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sumtotal, workforce management, optimization, scheduling, compliance, productivity, data analysis, roi
    
SumTotal, a Skillsoft Company
Published By: Interactive Intelligence     Published Date: Jan 10, 2011
Contact centers face a tall order: Deliver stellar service and real-time response to customers, and still get more out of the workforce without risking burnout and turnover. Lori Bocklund is president of Strategic Contact, and Rachel Wentink is the senior director of Product Management for Interactive Intelligence, and when they discuss how to optimize agent performance and offer outstanding service, it's worth reading.
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interactive intelligence, strategic contact, quality monitoring, wfm, workforce maangement
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Oct 03, 2011
To create a successful workforce management deployment, the first step is to evaluate your WFM product and determine how you'll use it along with the processes and best practices that support it. Next, consider how your ACD is configured, what type of forecasting and scheduling practices you'll use and goals for various metrics including schedule adherence. For more insights, read how to get the most out of workforce management.
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interactive intelligence, workforce management, acd, schedule, forecasting, wfm, processes, best practice
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn about how the expanding guidelines for compliance have changed and how compliance has never been more relevant within the Accounts Receivable Management (ARM) industry.
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compliance, cloud solutions, interactive intelligence, customer support, workforce management, data solution, customer experience
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn the performance “metrics that matter” for the contemporary contact center, as the definition of efficient customer service evolves.
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contact center, strategic planning, budgeting tools, customer experience, big data, budgeting tools, workforce management, data solution, planning solutions
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn the significant benefits of flexible cloud solutions and key criteria for selecting the right business partner.
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cloud solutions, interactive intelligence, flexible cloud, customer support, workforce management, data solution, customer experience
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn about how your contact centers are a world of innovative and intricate technology and how with the right analytical tools you can maximize your organization’s potential by optimizing your customer’s experience.
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planning tools, budgeting tools, strategy, cloud solutions, interactive intelligence, customer support, workforce management, data solution, customer experience
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Jan 17, 2014
Learn how technology can be the key to responding to the aging utility workforce and how the right system can increase overall operational efficiency.
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workforce, utility, labor force, employees, utilities, interactive intelligence, utility workforce, business process, process automation, new technologies, content management, human resources, aging employees, knowledge management
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Apr 23, 2014
Customer Experience (CX) and Net Promoter Score (NPS) are two of the benchmark measurements companies now use to gauge customer satisfaction. And to understand how budgetary decisions impact CX and NPS outcomes, companies are turning to advanced contact center technology for strategic planning and big data. But business requirements to manage these outcomes successfully must incorporate back-office operations as well as the contact center. Read why.
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contact center, contact center strategy, customer experience, optimization, strategic planning, budgeting tools, workforce management solutions, call center, contact communications, big data, business analytics
    
Interactive Intelligence
Published By: 6th Sense Analytics     Published Date: Sep 19, 2007
Offshore development has been embraced by the vast majority of commercial software vendors and enterprise application development groups. Why? Because a world flattened by globalization makes it possible to improve competitiveness by taking advantage of the easy exchange of low-cost, high-quality technical skills.
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offshore, offshoring, outsource, outsourcing, software, productivity, workforce, workforce management, globalization, 6th sense, 6th sense analytics
    
6th Sense Analytics
Published By: EMA     Published Date: Sep 23, 2013
Join Steve Brasen, EMA Managing Research Director, and Kimber Spradlin, IBM Product Marketing for Endpoint Manager, for this informative, on-demand Webinar where the latest unified endpoint management research is revealed. Learn the strategic management processes necessary to empower a mobile workforce with the agility to adapt to rapidly evolving business requirements. Topics discussed include: • Securing devices without impeding user productivity • Expanding management processes to address increased device heterogeneity • Supporting employee-owned devices • Simplifying practices for delivering business IT services • Enhancing user flexibility in accessing IT resources necessary to achieve business goals
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ibm, ema, on-demand webinar, endpoint management, mobile workforce, strategic management, technology, productivity
    
EMA
Published By: PeopleMatter     Published Date: Dec 17, 2012
Download our free webinar to learn how leading service-industry brands are using social media to recruit top talent.
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social media, recruiting, mobile=social employees, workforce management
    
PeopleMatter
Published By: Sage     Published Date: Oct 17, 2013
See why an appropriate time and attendance system that meets your organization’s needs can help to eliminate and prevent most of the negative aspects of inaccurate and unreliable timekeeping for your business.
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employee productivity, workforce management, company culture, employee performance
    
Sage
Published By: Sage     Published Date: Jan 30, 2015
As organizations look for more ways to increase productivity and profitability, human resources departments are being asked to provide more strategic input to executives. Doing so requires tools that improve access to timely, accurate information for enhanced business decision making. If you don’t have a human resource management system (HRMS), HR can end up spending too much time on repetitive day-to-day tasks like paperwork while struggling to deliver meaningful workforce insights. The right HR management software can help the HR team increase control over employee data, optimize productivity, and take employee engagement to the next level, so you can deliver the future workforce your organization needs to succeed. This white paper discusses the five areas to keep in mind when evaluating solutions to find an HRMS that’s a good fit for your business.
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sage, hr management, hr software, hrms, hr team, evaluating solutions
    
Sage
Published By: CEB     Published Date: Sep 23, 2013
Global executives believe the key to delivering profitable growth is a 20% increase in staff productivity, above current levels. However, employees are stretched to their limit; 80% report increased workloads and 55% say they can no longer handle the resulting levels of stress. Effective talent measurement can improve performance and productivity across the workforce by placing the right people in the right roles, and identifying and nurturing those that are most likely to succeed.
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talent management, workforce management, workforce efficiency, talent management solutions, hr solutions
    
CEB
Published By: Workterra     Published Date: Jan 27, 2016
In a world of increasingly complex financial models, ever-more confusing regulatory demands, and a multi-generational, highly mobile workforce, the future of human capital management (HCM) is wide open.
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workterra, hcm, regulation, mobile workforce
    
Workterra
Published By: Insight     Published Date: Nov 27, 2017
In the new work world, traditional support will not keep workers engaged — or IT transformational. Meet Insight Managed Office, the ultimate end-to-end DaaS solution that helps IT orchestrate modern devices and secure cloud apps.
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device as a service solutions, managed office, workplace services, modern workforce solutions, remote workforce solutions, device management, cloud applications, workforce productivity, it support
    
Insight
Published By: Insight     Published Date: Nov 27, 2017
Learn how end-to-end device management is helping IT become masters of supporting and securing the modern workforce.
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device as a service solutions, managed office, workplace services, modern workforce solutions, remote workforce solutions, device management, cloud applications, workforce productivity, it support
    
Insight
Published By: VMware AirWatch     Published Date: May 18, 2016
In this paper, we discuss why a bring-your-own-device (BYOD) approach to workforce mobility can be a compromise-free approach, and then how the combined capabilities of Samsung KNOX and Enterprise Mobility Management from AirWatch by VMware turn this compromise-free approach into reality.
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mobile management, mobile devices, enterprise management, information technology, best practices, business optimization
    
VMware AirWatch
Published By: Cornerstone OnDemand     Published Date: Sep 13, 2016
While a talent management strategy that unifies every phase of the employee lifecycle is critical to building a resilient, engaged workforce, it’s only the beginning. Getting the most from your people—while keeping them engaged and committed—takes not just talent management but talent mobility.
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Cornerstone OnDemand
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