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Published By: ClickSoftware     Published Date: Aug 13, 2014
This paper focuses on how mobile apps from ClickSoftware can help engage and connect your field techs.
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engaging field techs, mobile workforce management, mobile app engagement, timesaving tools
    
ClickSoftware
Published By: ClickSoftware     Published Date: Aug 13, 2014
This paper evaluates how the shrinking lunch break impacts the business.
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managing a mobile workforce, lunch breaks, length of lunch breaks, effects of missing lunch, mobile workforce management
    
ClickSoftware
Published By: Kronos Incorporated     Published Date: Jul 25, 2014
Trying to manage today’s rapidly evolving compliance requirements with outdated tools drags down productivity, raises costs, and increases your risk of noncompliance. And, it’s making your job harder. Learn how modern, cloud-based workforce management solutions can help you gain the visibility, insights, and management capabilities you need to reduce risk of noncompliance and build business success.
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timekeeping, compliance
    
Kronos Incorporated
Published By: Citrix     Published Date: Jul 17, 2014
This paper addresses many common business challenges facing IT organizations, such as enabling mobile workstyles without compromising security, streamlining desktop management efforts as the number of employees in remote offices and offshore locations increases and making the user experience personal through self-service access to applications and desktops.
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citrix, xenapp, mobile workers, mobile workforce, desktop management, virtual desktop, virtualization, roi
    
Citrix
Published By: Xora, A ClickSoftware Company     Published Date: Jun 30, 2014
Turn Your Field Services Employees’ Mobile Devices into Productivity Tools
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xora, mobile devices, workforce management, business apps
    
Xora, A ClickSoftware Company
Published By: Xora, A ClickSoftware Company     Published Date: Jun 30, 2014
Turn Your Field Services Employees’ Mobile Devices into Productivity Tools
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xora, mobile apps, business apps, workforce management
    
Xora, A ClickSoftware Company
Published By: ClickSoftware     Published Date: Jun 30, 2014
Driving Change of Property and Casualty – Transform Your Customer Experience INSURERS ARE UNDERSTANDABLY EAGER to differentiate customer experience by automating mobile workforce management—especially when they can also cut operational costs, reduce carbon footprint, and streamline catastrophe response in the process. But this profound transformation in the daily lives of field claims and other mobile workers must be managed carefully to maximize benefits while minimizing disruption for all stakeholders.
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clicksoftware, mobile, mobile workforce, property & casualty, workforce management, small business, finance
    
ClickSoftware
Published By: ClickSoftware     Published Date: Jun 30, 2014
Automating mobile workforce management can allow insurers to increase efficiency and improve service levels. When business is tough, that’s a great advantage
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clicksoftware, mobile, mobile workforce, automation, casualty, small business, finance
    
ClickSoftware
Published By: Xora, A ClickSoftware Company     Published Date: May 20, 2014
Discover what features mid-market businesses must evaluate when selecting a MWM solution
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xora, mid market business, mobile workforce managements, mwm, mobile phones, smart phones, tablets, mobile devices
    
Xora, A ClickSoftware Company
Published By: ServiceMax     Published Date: May 01, 2014
Watch this short video for more insights on how McKinley drastically improved customer service with solutions from ServiceMax.
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service management software, field service management software, field service software, service software, field service management, work order management, dispatch software, service scheduling software
    
ServiceMax
Published By: Cornerstone OnDemand     Published Date: Apr 24, 2014
In the 2014 Workforce Talent and Workforce Management Outlook survey, Human Capital Media Advisory Group, the research arm of Workforce magazine, in partnership with Cornerstone OnDemand set out to discover where HR leaders are seeing their greatest successes and feeling the greatest pain. Additionally, we explored how HR leaders are setting priorities for the coming years. While there are surveys that address how the needs of HR vary, many focus on the difference between small and large organizations with the assumption that midsized organizations are similar enough to large organizations not to require extra focus. To get a different perspective, we looked specifically at how the HR function in midsized organizations compares to their much larger counterparts. Are they as similar as is popularly believed?
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cornerstone ondemand, cornerstone, talent management software, performance management, recruiting software, connect, learning management software, learning software
    
Cornerstone OnDemand
Published By: Interactive Intelligence     Published Date: Apr 23, 2014
Customer Experience (CX) and Net Promoter Score (NPS) are two of the benchmark measurements companies now use to gauge customer satisfaction. And to understand how budgetary decisions impact CX and NPS outcomes, companies are turning to advanced contact center technology for strategic planning and big data. But business requirements to manage these outcomes successfully must incorporate back-office operations as well as the contact center. Read why.
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contact center, contact center strategy, customer experience, optimization, strategic planning, budgeting tools, workforce management solutions, call center
    
Interactive Intelligence
Published By: Citrix Systems     Published Date: Apr 14, 2014
App and desktop virtualization is much more than a technology solution. It is transforming the way organizations of all sizes are enabling their workforces while simplifying the desktop management process for IT administrators. Download this white paper to learn more!
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app virtualization, desktop virtualization, it administrators, desktop management, technology solutions
    
Citrix Systems
Published By: ServiceMax     Published Date: Apr 14, 2014
A step-by-step look at how leading service organizations are automating systems with end-to-end visibility and integration.
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service management software, field service management software, field service software, service software, field service management, work order management, dispatch software, service scheduling software
    
ServiceMax
Published By: ServiceMax     Published Date: Apr 14, 2014
Discover how to magnify your field service tactical plan so you keep insanely happy customers and higher revenues well within sight.
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service management software, field service management software, field service software, service software, field service management, work order management, dispatch software, service scheduling software
    
ServiceMax
Published By: ClickSoftware     Published Date: Mar 20, 2014
Learn how leveraging the cloud to optimize field workforce management improves the experiences of your customers while also lowering operational costs.
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cloud, communication, customer services, process visibility, mobile workforce management
    
ClickSoftware
Published By: ClickSoftware     Published Date: Mar 20, 2014
A white paper on how the customer experience can be improved through the elimination of front office and field workforce communication barriers.
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cloud, communication, customer services, process visibility, mobile workforce management
    
ClickSoftware
Published By: Oracle     Published Date: Mar 18, 2014
Dramatic shifts in workplace norms as a result of remote sales teams are now a reality, as field-based personnel perform so many vital selling and strategic account management business functions, more effectively armed with tablets than ever before. Aberdeen research conducted for Sales Performance Management 2012: How the Best-in-Class Optimize the Front Line to Grow the Bottom Line (December 2011), shows that 60% of companies’ sales team members are primarily remote workers. Indeed, in Aberdeen research for Mobile HCM: Workforce and Talent Management on the Move (June 2010), 57% of respondents who track the impact of their mobile recruiting efforts report improved quality and/or size of their talent pool as a result of their work. Does attracting and retaining a quality sales force thus require corporate technologies and processes that are influenced by consumer trends and cultural sea changes? Moreover, are there benefits to enterprises that enable their sales team to work remotely?
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oracle, data management, account management, sales performance management, remote workers, sales research, workplace shifts, sales strategy
    
Oracle
Published By: nettime solutions     Published Date: Mar 04, 2014
This whitepaper covers the best practices, methods and standards for time off accruals that are affecting PTO policies and will explain how a customizable, automated time and attendance platform can provide workforce analytics and labor management solutions.
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nettime solutions, accruals, improving time, time off accruals, enhance pto policies, pto policies, automated time, attendance platform
    
nettime solutions
Published By: nettime solutions     Published Date: Mar 04, 2014
This webinar covers the best practices, methods and standards for time off accruals that are enhancing PTO policies nationwide, while showing you how a customizable automated time and attendance platform can provide workforce analytics and labor management solutions — all from your web-browser.
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nettime solutions, accruals, improving time, time off accruals, enhance pto policies, pto policies, automated time, attendance platform
    
nettime solutions
Published By: Oracle     Published Date: Feb 28, 2014
A well-crafted workforce management strategy empowers HR leaders to optimally manage their human capital
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workforce management, strategy, workforce management strategy
    
Oracle
Published By: Jive Software     Published Date: Feb 24, 2014
Providing healthcare is a global, multi-level proposition that transcends single providers. The stakeholders in Cerner’s world are not only clinicians, hospitals, and medical device partners but another whole world of consultants, researchers, and industry experts. Cerner leverages Jive Social Business Software to address a number of their key social business imperatives, including accelerating innovation and providing community-based support. They put Jive to work not only to make their own business operations more productive but to connect priorities and people outside of Cerner to solve broad healthcare issues for the greater good.
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jive, cerner, healthcare technology, social business software, collaboration, social networking platform, software solutions, workforce management
    
Jive Software
Published By: Jive Software     Published Date: Feb 24, 2014
How can human resources partner with IT to drive communication and knowledge-sharing while supporting business objectives? In today’s distributed workforce HR can embrace social business, taking the lead in defining new HR practices to support the changing workplace landscape and foster innovation and integrated employee networks.
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jive, gigaom research, human resources, human resource technology, distributed workforce, social business, workforce management, workplace management
    
Jive Software
Published By: Jive Software     Published Date: Feb 24, 2014
As of January 2011 there were 600 million Facebook users and 200 million Twitter users. Many millions use social services, from sharing photos via Instagram to sharing files via Box.net to via SlideShare. So how many of your employees use social media? A lot. That’s because social has become a normal tool used to manage and organize our lives. Social tools are flexible, efficient, effective and easy to adapt for personal and business uses.
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jive, social media, workplace, workforce, compliance, ediscovery, human resources, workflow
    
Jive Software
Published By: Ultimate Software     Published Date: Feb 12, 2014
In this paper, we’ll examine 1) exactly what Big Data is 2) why it is particularly significant to today’s workforce and 3) how to best leverage it for optimal human capital management (HCM).
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Ultimate Software
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