There are countless ways to measure workforce intelligence, but just tracking soft measurements such as "improvements" isn't enough. In order to get the attention of senior management while positively impacting business results, HR must challenge the way it uses workforce intelligence. To provide more meaningful analytics that help drive business success, HR should rely on metrics that focus on business goals, establish revenue impact, and anticipate future trends in the workforce.
This e-guide will allow you to explore some of the most valuable reports and tools that HR professionals can turn to when delivering data to executives. Additionally, uncover tips for more effectively utilizing your workforce data to make fact-based decisions about human capital investments as they relate to business and financial objectives.
Kronos commissioned IDC to conduct an independent ROI analysis of its InTouch time clock. InTouch, in addition to time capture, allows employees to check their hours, schedules, and time-off balances and to request time off right on the device. Download this paper to learn more.
The path forward is clear: the best practices organizations have already taken the first steps to establish a stronghold with the application of Mobile Workforce Management Solutions. They are already at the vanguard of technology adoption, implementation, and usage. However, as the global services economy continues to expand, all services organizations that expect to compete successfully in their respective market space will need to embrace the state-of-the-art technologies that will allow them to survive – and thrive – in an increasingly competitive marketplace.
Mobile Workforce Management solutions enable companies to deliver superior field service and customer satisfaction (see Part I, Setting The Stage For Best Practices Service Performance). However, a successful Mobile Workforce Management transformation is dependent upon many factors beyond simply deploying new technology. It requires a full understanding of the overall business objectives, a keen understanding of historical processes, a standard system of key performance metrics along with the organization’s current performance in those metrics, and effective communication to ensure organizational readiness and project execution.
Even if you have only 15 mobile workforce employees, you can reduce costs and improve the customer’s experience using optimization software. Today, it’s easy because you don’t even have to provide dedicated mobile devices to your field employees, just an app. But how do you avoid difficult transitions for workers, long implementation times, and solutions that don’t work as you really needed? This paper walks you through the 6 steps to successful decision making.
Businesses with between 15-250 mobile workforce employees are looking for optimization software. At the same time, they don’t want a complex enterprise solution with long integration times and complex IT requirements. Many vendors are offering cloud-based solutions. But what does that mean? Is it secure? In this Q&A, we answer the most common questions about cloud-based software solutions for field service management.
Deploying a mobile workforce solution used to be a major undertaking. Today, it’s easy. You don’t need any specialized devices; management software is cloud-based, and training is short and simple. In other words, obstacles of the past have disappeared, and now is the time to implement mobile workforce solutions for organizations with between 15 and 250 mobile workforce.
In this brief, you’ll see why it’s easier than ever to implement software solutions for mobile workforce.
Commonwealth Bank of Australia, with over 1,000 branches and 50,000 employees was using spreadsheets to staff its branch network. When they looked to desktop process analytics from Verint they achieved major improvements in productivity and customer experience. Watch this case study to learn more about how desktop process analytics can use big data to help your organization.
Work.com (formerly Rypple) is part of the Salesforce.com family. This social performance management system is most commonly used by organizations looking to improve alignment, performance measurement, and employee motivation.
Today’s “connected” generation is comprised of tech-savvy workers whose strengths must be harnessed for competitive advantage. Read how to reach “Gen C” and develop talent management strategies to attract, engage and retain this workforce segment.
With fewer people entering the workforce and a shortage of certain skills, develop strategies now to address skills shortages. Read about the opportunity presented by Baby Boomers and how to leverage Boomers for competitive advantage.
Published By: Paychex
Published Date: Apr 01, 2013
In order to control employee costs, you must first track and understand them. That's where a time and labor management system can help. Not only will you have the data you need to make cost-effective decisions, but you'll be able to determine the best way to optimize your workforce.
This white paper outlines the critical features and criteria recommended in selecting an effective time and labor management system.
Published By: SafeNet
Published Date: Mar 29, 2013
The move to the cloud and virtualized environments along with an increasingly mobile workforce, emerging employee BYOD trends and the adoption of cloud based applications is blurring the boundaries of the traditional network security perimeter.
Integrating leave and workforce data doesn’t have to be overly complicated. With the right plans, you can make the business case to implement an integrated database so you can get the people answers you need.
When employee absences can make up 36 percent of an employer’s payroll, companies need to manage leave without adding costs. Find out how an integrated system will improve the bottom line and bring people data together.
Companies can realize significant savings with an automated absence management system. Download the Optis study to see how one company saved over $8 million by reducing lost time and getting a handle on leave.
Workforce management is more than just software, It requires a large amount of process definition and organizational consideration. These considerations are critical to the success of any workforce management program -- read on to learn more!
The beauty of the cloud is that you can get up and running fast. The following e-book will provide you a greater insight into Oracle HCM Cloud Services that are a new generation of cloud-based human capital
Join Mollie Lombardi, Vice President of Aberdeen Group's Human Capital Management practice as she shares the latest research findings on how workforce management solutions can help the SMB improve productivity and business results.
In 2013, it’s time to get your recruitment processes up to par by automating and optimizing your hiring processes. Watch this free product overview of iCIMS Recruit to see how you can optimize your programs in 2013.