Today's Human Resources (HR), talent and learning executives face strategic challenges, organizational challenges, economic challenges, and a plethora of tactical issues each day. Read this whitepaper to learn how to get the right tools to drive decision making.
Contact centers face a tall order: Deliver stellar service and real-time response to customers, and still get more out of the workforce without risking burnout and turnover. Lori Bocklund is president of Strategic Contact, and Rachel Wentink is the senior director of Product Management for Interactive Intelligence, and when they discuss how to optimize agent performance and offer outstanding service, it's worth reading.
More successful small and mid-sized companies are beginning to tie compensation directly to employee performance to drive incredible business results.
Written with input from leading HR professionals, this guide provides valuable, real-world insight into how to build a successful pay-for-performance culture that can literally transform your business.
When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. This new Forrester white paper explores the critical role that the help desk should play in your organization's business continuity planning.
Published By: Tridion
Published Date: Aug 21, 2009
Organizations have been implementing intranets for a number of years, expecting to gain efficiencies and improve information exchange among their employees. Based on an organization's objectives, an intranet can take many different forms, ranging from a corporate information and communication platform to a pragmatic approach to Knowledge Management. This White Paper specifically focuses on the lifeblood of intranets: content.
Published By: Villanova
Published Date: Aug 21, 2009
Based on the Japanese words Seiri, Seiton, Seiso, Seiketsu and Shitsuke, the 5S philosophy focuses on effective workplace organization and standardized work procedures. 5S simplifies your work environment, reduces waste and non-value activity while improving quality efficiency and safety. Once fully implemented, the 5S process can increase morale, create positive impressions on customers, and increase efficiency and organization.
Published By: SAP Inc.
Published Date: Jun 16, 2009
This paper includes in-depth telephone interviews with senior executives at large and midsize companies known to be employing talent management techniques as well as content from presentations given at industry conferences on the topic.
Published By: Intermec
Published Date: Jun 02, 2009
The process of choosing the right mobile computer for your business can seem like a daunting task. Yet with a little guidance you can select the computer best suited for your environment and workforce.
Unified Communications (UC) aims to unite securely and seamlessly all the different business communications channels that exist in a company. That includes voice, video, data, IM, mobility and the Web etc. This report examines in detail the key industry drivers and benefits that are inspiring large scale enterprises to adopt a Unified Communications strategy.
By 2011, IDC expects mobile workers to make up 73 percent of the total U.S. workforce. Whether mobile employees are out in the field or at home, sitting in a satellite office or constantly on the go within a corporate campus environment, they're going to need an effective way to stay connected and productive.
Published By: SyberWorks
Published Date: Oct 21, 2008
In most cases, the biggest quandary an organization must solve is to put together a rational, i.e., a cost justified, business case why they should spend capital to invest in a learning management system. The focus of this white paper will outline the benefits of web-based training along with a practical framework for developing ROI when looking at the cost of traditional training methods verses e-Learning.
Published By: HighRoads
Published Date: Jul 29, 2008
How bad has the impact of the high costs of benefits become? For the past five years, the cost of healthcare rose at double-digit rates, greater than the growth of wages or inflation. The high cost of employee benefits is one of the primary reasons preventing leading companies from achieving their financial objectives.
Since the cost of staffing in most call centers is between 60 and 70 percent of the total budget, the incremental benefits of selecting the best solution for your operation and implementing it successfully are significant. Companies in the market for a workforce management tool today face a mind-boggling array of choices. Automated workforce management systems range from quite simplistic to highly complex, with a wide range of price tags to match. This paper will help contact center managers navigate the choices.
Customers and business leaders alike demand a great deal of contact centers which cannot easily be met using the simplistic approaches used to develop early, isolated contact centers. In order to provide a top-shelf customer experience, contact centers must adopt sophisticated processes which can evaluate and route calls quickly and effectively to the right agent, and which schedule agents based on their abilities as well as predicted call demand.
As more companies seek out performance management capabilities to gain a competitive advantage or keep pace with rivals who have already established an edge, the decision to build or buy a performance management solution must be considered. This paper will walk readers through the pros and cons of the build versus buy debate in order to help make practical business decisions for long-term success.
Whether you are a seasoned Human Resource professional, or the owner or manager of a small business, understanding the intricacies involved in organizing the Human Resource functions is absolutely essential to running an efficient and legally compliant company. In this whitepaper, you’ll learn about the four main types of HR documents every manager can’t live without.
Many CFOs and the finance organizations they lead have started to take on new strategic roles within the enterprise. Their goal is to enforce stricter control processes to ensure legal and regulatory compliance, offer strategic insights into the internal and external business environment, and connect the business strategy with daily operations through performance tracking.
With so much of today's commerce being conducted electronically, providing staff with internet access has become a business necessity. The improper use of e-mail and instant messengers can lead to extremely expensive lawsuits, and the proliferation of mobile devices has made it considerably easier for errant employees to steal sensitive information. This white paper will detail the risks to which organizations that do not monitor their employees are exposed and explain the right way for organizations to go about monitoring.
At the Defcon security conference on August 2007, a hacker and Defcon staffer who goes by the name Zac Franken, showed how a small homemade device he calls "Gecko", which can perform a hack on the type of access card readers used on office doors throughout the country.
Swiping a card to gain access to a company building is now a perfectly accepted feature of everyday corporate life. Over the years, we have all grown familiar with the routine and the advantages it brings to access control. But where cards were once used exclusively to open doors, controlling who went where and when in a building, now they can be used for a wide variety of extra functions.