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Published By: Cherwell Software     Published Date: Sep 22, 2015
This ebook provides three concrete methods for keeping modern IT departments cutting edge and competitive.
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application management, business intelligence analytics, business process management (bpm), contact center solutions, customer service best practices
    
Cherwell Software
Published By: Cherwell Software     Published Date: Apr 07, 2016
B/E Aerospace is the worldwide leading manufacturer of aircraft passenger cabin interior products and the leading global distributor of aerospace fasteners for commercial, business jet, and military markets. The company has leading worldwide market shares in all major product lines and serves virtually all of the world’s airlines, aircraft manufacturers, and leasing companies through its direct global sales and customer support organizations. Headquartered in Wellington, Florida, B/E Aerospace has grown to nearly 12,000 employees and 220 sites around the world and a true follow-the-sun model for global customer support.
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best practices, customer support, business intelligence, business optimization
    
Cherwell Software
Published By: Cherwell Software     Published Date: Apr 07, 2016
Curves® and Jenny Craig® operate 7,000 Curves clubs and franchises globally and 400 Jenny Craig locations supported by IT service desks in California, Texas, and Australia. The two organizations combined to form Curves Jenny Craig in November 2013. Outdated systems, known internally as “the black hole,” plagued Jenny Craig with inefficient processes and created a lack of accountability. For example, records could not be categorized or prioritized properly, tracked by date or owner, and they could be intentionally hidden in an ambiguous status. Without visibility, Jenny Craig had no way to quantify the impact of their customer service. Mary Carter, manager of IT service, summed it up, “We had no reporting prior Cherwell Service Management.” Curves was in even worse shape as they logged tickets in an Excel® spreadsheet.
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best practices, customer support, business intelligence, business optimization
    
Cherwell Software
Published By: Cherwell Software     Published Date: Apr 07, 2016
Highlights for Children, Inc. was founded in 1946 with the belief “that children are the world’s most important people.” Since its inception, the organization has been dedicated to helping children “become their best selves and become confident, caring, curious, and creative individuals.” Today, the Highlights for Children, Inc., family of companies includes educational publishers who publish textbooks and offer educational seminars for teachers, as well as a consumer division that publishes books, digital products, and four magazines for children ages 0-12. The flagship magazine is Highlights for Children, well known for its Fun with a Purpose.
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best practices, customer support, business intelligence, business optimization
    
Cherwell Software
Published By: Cherwell Software     Published Date: Apr 07, 2016
Recently awarded Best Sandwich Menu Variety from NRN’s Consumer Picks Survey, Jason’s Deli is known for providing healthy menu options and excellent customer service to millions of customers each year. Their goal is to delight customers and create a positive experience every time. The Jason’s Deli IT department is no different. IT sets the same high standards for service delivery as Jason’s Deli does in their restaurants. IT partners with all areas of the business and wants to be “easy to do business with.”
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best practices, customer support, business intelligence, business optimization
    
Cherwell Software
Published By: Cherwell Software     Published Date: Apr 07, 2016
Seattle Cancer Care Alliance (SCCA) serves as the clinical arm for research and treatment studies for Fred Hutchinson Cancer Research Center, University of Washington Medicine, and Seattle Children’s. The organization’s outsourced IT service desk operated adequately, but a desire for financial savings, enriched customer relationships, and improved HIPAA compliance drove SCCA to seek out another solution.
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best practices, customer support, business intelligence, business optimization
    
Cherwell Software
Published By: Cherwell Software     Published Date: Apr 07, 2016
Cherwell Service Management™ software empowers IT organizations to easily manage their infrastructure at a fraction of the cost and complexity associated with traditional, legacy IT service management software. Designed with a metadata-driven approach, the Cherwell Service Management platform can easily be configured to meet process and integration requirements without writing or touching a single line of code. Furthermore, configurations will never break during version upgrades.
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best practices, customer support, business intelligence, business optimization
    
Cherwell Software
Published By: Cherwell Software     Published Date: Apr 07, 2016
ITSM tools automate the tasks and workflows associated with the management and delivery of quality IT services to the business. In its 2015 Magic Quadrant for IT Service Support Management Tools, Gartner compares 10 vendors on the vision and execution.
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best practices, customer support, business intelligence, business optimization
    
Cherwell Software
Published By: Cherwell Software     Published Date: Sep 14, 2016
This white paper will discuss how intelligently integrating the right people, processes, and technology automation solutions can help you overcome these obstacles. Combining this integration with a tested and proven best practice framework, such as ITIL, enables IT organizations to reduce costs, improve operational efficiency, elevate service quality, and demonstrate the value IT brings to the business.
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Cherwell Software
Published By: Cisco     Published Date: Apr 22, 2010
Please join us for an informative session as we demonstrate how organizations are increasing efficiencies, improving performance, minimizing risk, and reducing TCO using SAP Solution Manager and Tidal Intelligent Automation for SAP. Also, learn more of how this capability will be delivered as a solution extension with Solution Manager.
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cisco live webinar, book automation, sap solution manager, operational support, tidal intelligent automation, tco
    
Cisco
Published By: Cisco     Published Date: Apr 22, 2010
Please join us for an informative session as we demonstrate how organizations are increasing efficiencies, improving performance, minimizing risk, and reducing TCO using SAP Solution Manager and Tidal Intelligent Automation for SAP. Also, learn more of how this capability will be delivered as a solution extension with Solution Manager.
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cisco live webinar, book automation, sap solution manager, operational support, tidal intelligent automation, tco
    
Cisco
Published By: Cisco     Published Date: Jun 04, 2010
Please join us for an informative session as we demonstrate how organizations are increasing efficiencies, and improving performance using SAP Solution Manager and Tidal Intelligent Automation for SAP.
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cisco webinar, tco, automating sap, tidal intelligent automation, copy and refresh
    
Cisco
Published By: Cisco     Published Date: Dec 15, 2010
Understanding frequently encountered data workflow processing pain points and new strategies for addressing them.
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cisco, business intelligence, etl, process management pain point, process management, data workflow, enterprise data delivery, interactive analytic, document management, automation technology
    
Cisco
Published By: Cisco     Published Date: Apr 19, 2011
Download this white paper to learn how IT automation helps businesses make better decisions faster in addition to raising the bar in business innovation.
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cisco, it automation solutions, application optimization automation, job scheduling, workload automation, network automation, private cloud infrastructure, data center automation, intelligent automation suite, tidal enterprise scheduler, applicaiton visibility and management, intelligent automation for networks
    
Cisco
Published By: Cisco     Published Date: Apr 19, 2011
Download this white paper to learn how IT automation can increase BI infrastructure responsiveness and reliability.
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cisco, business intelligence, strategic relationship, it automation, process, application, workload, network, intelligent, and cloud services automation, enterprise scheduler, enterprise orchestrator, erp, elt, paas
    
Cisco
Published By: Cisco     Published Date: Nov 17, 2014
This document will identify the key questions you should ask your advanced malware protection vendor, and show you how Cisco combats today’s advanced malware attacks using a combination of four techniques.
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sourcefire, antimalware protection, network protection, evolving threats, antimalware vendors, malware, cisco, collective intelligence, big data, traditional defenses
    
Cisco
Published By: Cisco     Published Date: Nov 17, 2014
The desire to invest in antimalware software can be stated simply: avoid malware infection. Malware can create back doors into your network; puts your information, assets, and sensitive intellectual property in peril; and ultimately jeopardizes your business operations, resulting in unspecified collateral damage to your brand. This paper discusses Large-scale data mining technologies, Cloud computing platforms and Deep-seated knowledge of threats facing enterprises.
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cloud-computing, malware, cisco, malware infection, amp
    
Cisco
Published By: Cisco     Published Date: Feb 17, 2015
The Cisco 2015 Annual Security Report, which presents the research, insights, and perspectives provided by Cisco® Security Research and other security experts within Cisco, explores the ongoing race between attackers and defenders, and how users are becoming everweaker links in the security chain.
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cisco, security, report, 2015, threat, intelligence, capabilities, benchmark, trends, cyber security, geopolitical, corporate, vulnerabilities, risk, spam, cybercrime, data, encryption, privacy, compatibility
    
Cisco
Published By: Cisco     Published Date: Apr 08, 2014
The Cisco Unified Computing System™ (Cisco UCS®) delivers on the promise of virtualization with a single unified system that integrates a unified fabric, embedded management, and powerful servers with intelligent Intel® Xeon® processors.
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cisco, virtualization, cisco inified computing system
    
Cisco
Published By: Cisco     Published Date: Aug 18, 2014
Cisco continues to improve the industry's most innovative and leading data center architecture, and now makes it easy to save when you trade up to the record-setting performance of Cisco UCS M3 Blade Servers with the latest Intel® Xeon® processors. UCS Advantage* is a limited time program that allows customers with qualified HP servers and blade chassis to refresh legacy equipment and get credit toward new Cisco UCS M3 Blade Servers and infrastructure.
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servers, data, innovative, data center, architecture, performance, processors, blade, equipment
    
Cisco
Published By: Cisco     Published Date: Aug 18, 2014
Cisco continues to improve the industry's most innovative and leading data center architecture, and now makes it easy to save when you trade up to the record-setting performance of Cisco UCS M3 Blade Servers with the latest Intel® Xeon® processors. UCS Advantage* is a limited time program that allows customers with qualified Cisco UCS M1/M2 and HP servers and blade chassis to refresh legacy equipment and get credit toward new Cisco UCS M3 Blade Servers and infrastructure.
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servers, data, innovative, data center, architecture, performance, processors, blade, equipment
    
Cisco
Published By: Cisco     Published Date: Aug 18, 2014
The Cisco Unified Computing System (Cisco UCS), powered by the Intel® Xeon® processor, is easier to deploy and more cost-effective than the competition. Results show that with Cisco UCS, you can: Deploy and manage with less hardware Eliminate the need for additional software licensing Reduce your capital expenditure by as much as 22.1%
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comparison, flex system, cost-effective, servers, data, innovative, data center, architecture, performance, processors, blade, equipment
    
Cisco
Published By: Cisco     Published Date: Aug 18, 2014
Dive into the key factors that enable Cisco Unified Computing System, powered by the Intel Xeon® processor, to change the way IT organizations work. Download the brief to learn how Cisco UCS can help IT become an integrated, strategic part of your organization.
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servers, data, innovative, data center, architecture, performance, processors, blade, equipment
    
Cisco
Published By: Cisco     Published Date: Aug 18, 2014
Start planning your deployment of the Cisco Unified Computing System (Cisco UCS), powered by the Intel® Xeon® processor, with this useful, step-by-step design guide. The Cisco UCS Technology Design Guide simplifies the steps to a successful deployment. Four modules guide you through a Cisco engineer-tested framework that addresses typical data center and server issues.
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design guide, deployment, computing, servers, data, innovative, data center, architecture, performance, processors, blade, equipment
    
Cisco
Published By: Cisco     Published Date: Dec 23, 2014
Cisco and Intel are here to help you get more from the data that is gathered and stored on your network. Unleashing IT: Big Data Special Edition is dedicated to helping you sort through the sea of data in your hands and better position your organization for the future.
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big data, data center, cisco, intel
    
Cisco
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