With the modern workforce becoming more mobile, geographically disperse and digital, HR is looking for innovative solutions to modernize employees experiences. Discover a quick roadmap to deliver a digital workplace for your organization.
Despite the array of new technologies enabling customer contact across web and mobile channels, most serious interactions still have to pass through an agent in order to be resolved. Enterprises can push customers toward self-service, but in the end, people often still need to talk to other people. This means that, even in the best of circumstances, the customer experience is highly dependent on the capabilities of the agent manning the phones. That person needs more than skills and a beneficial temperament; they require a software environment that provides maximum space for flexibility, problem solving, and intuitive task switching.
What happens when Marketing and IT unite to tackle the escalating challenges brought by today’s rapidly moving digital, social and mobile world? What kind of impact does that collaboration have on customer experience and the business as a whole?
Did you know that 97% of business executives want social integrated across their enterprise? According to a recent Oracle global study, respondents nearly unanimously sang the praises of becoming a social business. Social gives you a window into the consumer like never before, revealing affinities that allow your business to understand and personalize engagements that build stronger customer relationships.
Consumers don’t see social as a “marketing channel”. They just view it as part of their
communications; it’s embedded in their daily mobile and digital experiences.
Businesses should be thinking the same way. As Altimeter sees it, social business is the deep integration of social media and social methodologies into the organization to drive business impact
This short video showcases Oracle OPERA Cloud Services, our next generation hotel management solution. Cloud-based and mobile-enabled, Oracle OPERA Cloud enables personalized guest experiences, enhances staff productivity and improves operational efficiency. Oracle OPERA Cloud will drive revenue growth at hotels while lowering IT complexity and costs.
Mobile devices have become an integral part of the travel experience. Guests shop, book, and check-in on mobile devices today. See how you can empower your staff and deliver more individualized guest experiences with mobile devices today.
In today's competitive retail environment, customers want to interact with your business through different channels. On the front end online, mobile and in-store experiences are all important, and all have to tell the same story about what’s new, in-stock and what’s on sale if you want to build satisfaction and loyalty to your brand.
As competition for talent intensifies, take advantage of social technologies for recruiting. Learn how social and collaboration tools enhance, improve and reinvent recruiting processes, and best practices for developing a social recruiting strategy.
Published By: Phunware
Published Date: May 22, 2014
Retailers and mall owners now have a major opportunity to differentiate their brands and locations, more deeply engage their customers, and jump ahead of competitors. Get insight on, gaining a competitive advantage with mobile, monetizing store traffic through mobile, the importance of the mobile shopper connection and engaging shoppers with location-aware mobile apps.
Published By: Phunware
Published Date: Jun 24, 2014
For event producers and franchise owners, keeping fans engaged and committed is crucial to maintaining and growing the business’ success. Download our guide and get insight on, why event marketers are losing touch with fans, why move to mobile and how to increase fan engagement—both at the event and beyond.
Published By: Phunware
Published Date: Jul 30, 2014
Hospitality businesses now have a major opportunity to increase revenue, differentiate their brands and properties, increase customer service, and jump ahead of competitors.
Today’s mobile technology advancements are the key. With branded mobile apps coupled with location-based mobile technologies, you can create a compelling, satisfying, and exciting guest experience in ways not possible just a few months ago.
Published By: Phunware
Published Date: Aug 11, 2014
Many hospitals are losing revenue and receiving poor reviews due to process inefficiencies that can often result in missed or delayed appointments and patient dissatisfaction. Additionally, with the influx of newly insured health care patients resulting from the Affordable Care Act’s new regulations, it is more of a challenge than ever before to guide patients through the hospital system in an efficient manner.
In this white paper, we’ll examine how hospitals can use mobile technology to enhance the patient and visitor experience and drive new revenue through increased efficiency.
Voice is at the heart of enterprise collaboration. Plantronics provides a comprehensive portfolio of audio devices for the mobile professional delivering superb call clarity working anywhere. Advanced Smart Sensor Technology and Software deliver a superior user experience. InstantMeeting software allows for easy, one-touch joining of audio conference calls
Published By: Polycom
Published Date: Apr 30, 2013
Video collaboration expands the reach of education. Walls mean little; oceans even less. Barriers of time and of place are breaking down, allowing students to learn in much different and more profound ways than ever before. Not only is learning more flexible due to mobile video communication solutions, but it can be eye-opening and life-altering as students experience new worlds, new ideas and new possibilities.
Truly, video collaboration is more than just a ”nice to have” technology in education. Today, it is essential to improving student achievement and preparing them as professionals in the global economy.
Published By: Progress
Published Date: Mar 26, 2018
The transition to value-based outcomes, an aging population, and new mobile and
wearable and chat bot technologies are driving changes across every aspect of the
Advances in digital health technologies hold great promise that healthcare can be
delivered in smarter, simpler, and more cost effective ways. Mobile technologies
can foster patient engagement, enhance care team communication, reduce cost
of delivery, and improve the healthcare experience for both patients and their
The key is figuring out which apps to tackle first. This document outlines a few of
the key use cases that are showing positive impact. While this isn’t an exhaustive
list, it provides several great places to start on the digital health innovation journey.
Published By: Progress
Published Date: Mar 26, 2018
Digital transformation has changed the face of business across the globe. New digital technologies—
specifically, mobile devices—are opening new avenues for companies to engage their prospects and
manage their operations with greater effectiveness and efficiency.
However, in the healthcare space, the response to these technological innovations has been reserved.
While it’s undeniable that digital transformation could bring great change to the healthcare space just as
it has in other industries, obstacles like regulatory compliance and rigid systems of record discourage the
adoption of new tools and technology.
This has led to frustration from all sides of the healthcare ecosystem. Many people are accustomed to
using intuitive digital applications in their everyday lives, so when healthcare applications deliver archaic
user experiences, everyone is left wanting more. Patients and members want applications that enable
them to manage their health more easily. Providers want to provide new
To thrive in today’s marketplace, FIs can meet the mobile-first challenge by offering a unified digital experience and highly relevant offers while expanding digital-first design to mobile businesses. A technology partner like Q2 will help. We will help you execute with the speed, agility, and accuracy to meet today’s pace of change and offer the digital experience your consumer, business, or corporate users demand.
Published By: Qualtrics
Published Date: Oct 02, 2018
Customer journey mapping is a major component of any customer experience program.
Of course, a key part of mapping the customer experience includes identifying key moments of
truth or moments of consumer brand interaction that shape brand perception and loyalty.
In the digital age, many key moments of truth for your customers are happening online. This means
that more and more of your consumers, brand perceptions and attitudes will be based on purely
digital interactions (in-app, website, wearable tech, etc.). This has made understanding your
customers’ digital interactions an essential part of any customer experience program. “It has been
said that VOC programs without a web presence engage only 2% to 10% of those who interact
with their website” (marketing sherpa). As we move into the future, this trend will continue.
We know that mobile is an inherent part of today’s digital experience. Global mobile and tablet
internet usage just exceeded desktop use for the first time (GS StatCoun
Published By: Red Hat
Published Date: Nov 08, 2017
Industry-leading organizations are now exploiting interoperable business process management (BPM) and mobile application platforms (MAPs) so that process-oriented mobile applications can help transform the way they do business. This paper examines the phenomena driving this trend, and the common approaches to digital transformation that contribute to the enterprise in motion. Read this analyst paper from 451 Research to learn more.
1.Meet the new consumer
The migration to mobile and social media will challenge — and change — everything we know about consumer marketing.
2. Who owns your brand?
Brand equity can no longer be bought. Online reviews now generate total market transparency for location-based businesses. Reviews tilt the balance of branding power away from companies and into the hands of customers.
3. The battle for brick-and-mortar customers is won or lost on the social web. To win, marketers must actively enlist customers as online advocates. Those who scale online review volume and quality will be rewarded with higher search visibility and more business at street level.
4. “Dark data” provides priceless operational insights
Vast amounts of unstructured, unmined sentiment data on social media provides feedback about the customer experience that you can filter using thematic analysis and use to improve operations at the national or location level.
5. Business implications
Online reputation stands betwee
Published By: Riverbed
Published Date: Sep 05, 2014
The explosion in mobility and the increasing number of ways to connect with the corporate network has created an IT environment that is increasingly difficult to manage, and that leads to inconsistent user experience. Mobile WAN optimization can help overcome many of the challenges of running a distributed environment by improving the performance of critical enterprise applications, which lowers the cost of effectively supporting mobile workers and eliminates the need for many organizations to pursue expensive strategies and upgrades.
Do you know your people as well as you know your customers? Your people’s expectations and the way they work are changing. Employees are more diverse, mobile and technologically savvy than ever before. HR processes are changing from focusing on transactions to knowing and engaging people. Just as sales and marketing teams use data to develop actionable and informed insights about their customers, you need to do the same in HR to know your people. Everything from attracting and keeping the best talent to creating better workplace experiences and increasing employee engagement and productivity, depends on smarter decisions. These in turn rely on more actionable insights. These are only possible through accurate HR data and analytics. They are vital to address the people challenges you face, so you can make smarter decisions. Discover in this guide how to improve visibility of your workforce with data-driven and actionable insights. Ultimately, it will help you know your people better and
Published By: Sage EMEA
Published Date: Dec 19, 2018
Do you know your people as well as you know your customers? Your people’s expectations and the way they work is changing. Employees are more diverse, mobile and technologically-savvy than ever before. HR processes are changing from focusing on transactions to knowing and engaging people. Just as sales and marketing teams use data to develop actionable and informed insights about their customers, you need to do the same in HR to know your people. Everything, from attracting and keeping the best talent, to creating better workplace experiences and increasing employee engagement and productivity, depends on smarter decisions. These in turn rely on more actionable insights. These are only possible through accurate HR data and analytics. They are vital to address the people challenges you face, so you can make smarter decisions. Discover in this guide how to improve visibility of your workforce with data-driven and actionable insights. Ultimately, it will help you know your people better an