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Published By: Adobe     Published Date: Jan 31, 2013
In this report, Forrester Research gives you the tools and processes you need to act on digital customer experience improvements across touch points like websites, mobile phones, and tablets.
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web experiences, adobe, digital experiences, forrester, mobile websites, mobile behavior, customer experience
    
Adobe
Published By: Adobe     Published Date: Mar 07, 2013
Download this best practice guide featuring Forrester VP and Research Director Stephen Powers to understand how to build a robust WCM strategy that improves your organisation's online customer experience, while avoiding the top seven WCM mistakes.
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customer engagement, customer experience management, web content management, wcm, wcm strategy, online customer experience
    
Adobe
Published By: Adobe     Published Date: Mar 07, 2013
This Forrester Research report discusses: testing to refine a relevant customer experience, four ways to use analytics to increase personalisation and deciding when and what to customise.
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personalisation, customer engagement, customer retention, emerging marketing
    
Adobe
Published By: Adobe     Published Date: Feb 10, 2016
This Research Report explores how electronic signature solutions and other technologies can improve that experience throughout the employee journey.
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e-signature, digital signature, electronic signature, electronic signature solutions, digital employment experience
    
Adobe
Published By: Adobe     Published Date: Oct 05, 2016
Retailers are always searching for ways to enhance the in-store shopping experience. Now, beacon technology allows them to reach out to customers on mobile as they shop, to deliver special offers and real-time answers to their in-store questions.
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customer experience, ecommerce, customer relationship, customer, e-commerce
    
Adobe
Published By: Adobe     Published Date: Oct 05, 2016
Retailers are always searching for ways to enhance the in-store shopping experience. Now, beacon technology allows them to reach out to customers on mobile as they shop, to deliver special offers and real-time answers to their in-store questions.
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customer experience, ecommerce, customer relationship, customer, e-commerce
    
Adobe
Published By: Adobe     Published Date: Oct 05, 2016
Retailers are always searching for ways to enhance the in-store shopping experience. Now, beacon technology allows them to reach out to customers on mobile as they shop, to deliver special offers and real-time answers to their in-store questions.
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customer experience, ecommerce, customer relationship, customer, e-commerce
    
Adobe
Published By: Adobe     Published Date: Aug 02, 2017
Customer experience (CX) continues to dominate the agenda, and it is clear from the research that retailers collectively grasp the importance of a personalised and mobilefriendly experience which is relevant at every stage of the customer journey. It makes absolute sense for retailers to focus on optimising the mobile experience as part of their CX initiatives. CX is a differentiator for retail brands and, as part of this trend, the mobile experience in particular will increasingly define your brand.
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digital skills, culture, strategy, data management, processing, technology, ux design
    
Adobe
Published By: Adobe     Published Date: Jan 12, 2015
Download our Field guide to marketing analytics to identify the defining characteristics of mature marketing analytics practices and to learn how your program can join their ranks. Youíll discover four steps to analytics maturity, from benchmarking your current performance to creating a long-term competitive advantage. And youíll learn how the right marketing analytics can transform your business results.
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adobe, digital, marketing, analytics, benchmarks, competitive, advantage, personalize
    
Adobe
Published By: Akamai     Published Date: Apr 10, 2015
Enterprise network architectures are evolving as a result of the growth of public cloud, proliferation of mobile devices, and organizational requirement to collaborate with global users. In this on-demand webinar, Gartner Research VP and Distinguished Analyst Mark Fabbi and Akamai Technologies' Enterprise Web Experience Product Manager, Greg Lord, will provide insight into this new trend.
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akamai, web performance, cloud services, network management, cloud networking, digital enterprise
    
Akamai
Published By: AppDynamics     Published Date: Sep 21, 2017
IDCís research shows enterprises around the world are using multicloud strategies to optimize the performance of modern and existing legacy applications running on-premises, in public cloud services, and on legacy systems. In the early days of enterprise cloud adoption, many organizations focused their cloud strategies on enabling net-new cloud-native applications written to take advantage of dynamic cloud infrastructure and pay-as-you-go consumption-based cost models. Early success with these implementations is convincing more and more enterprises to expand their cloud footprint and to migrate existing applications to cloud in order to enhance end-user experiences, optimize cloud resource utilization and costs, and create a more flexible and agile business environment.
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AppDynamics
Published By: AppDynamics     Published Date: Sep 25, 2017
IDCís research shows enterprises around the world are using multicloud strategies to optimize the performance of modern and existing legacy applications running on-premises, in public cloud services, and on legacy systems. In the early days of enterprise cloud adoption, many organizations focused their cloud strategies on enabling net-new cloud-native applications written to take advantage of dynamic cloud infrastructure and pay-as-you-go consumption-based cost models. Early success with these implementations is convincing more and more enterprises to expand their cloud footprint and to migrate existing applications to cloud in order to enhance end-user experiences, optimize cloud resource utilization and costs, and create a more flexible and agile business environment.
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AppDynamics
Published By: AppDynamics     Published Date: Sep 25, 2017
IDCís research shows enterprises around the world are using multicloud strategies to optimize the performance of modern and existing legacy applications running on-premises, in public cloud services, and on legacy systems. In the early days of enterprise cloud adoption, many organizations focused their cloud strategies on enabling net-new cloud-native applications written to take advantage of dynamic cloud infrastructure and pay-as-you-go consumption-based cost models. Early success with these implementations is convincing more and more enterprises to expand their cloud footprint and to migrate existing applications to cloud in order to enhance end-user experiences, optimize cloud resource utilization and costs, and create a more flexible and agile business environment.
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AppDynamics
Published By: Applause Israel     Published Date: Jun 19, 2018
study by UPS and comScore found that 53% of shoppers who donít use retailersí mobile apps state itís because they like using the website better. These shoppers see no benefit from installing these apps, as they provide an inferior experience with no added benefits. Looking at the Apple and Google Play App Stores, a large amount of retailers have apps with very few reviews, and some donít even have a mobile app. Another problem is the performance of retail apps. 61% consumers expect an app to load in under 4 seconds according to research by Dynatrace. In its study, only one retailer made it under that threshold. And that is just purely opening the app. What is the experience once consumers get past that point?
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Applause Israel
Published By: Asure Software     Published Date: Nov 06, 2013
Based on third party research and our own experience, we know that organizations that have successfully implemented automated technology and reporting tools to support their HR activities have seen real workforce productivity benefits. This white paper will provide you with an in-depth analysis of the top 8 ways you can improve your workforce productivity using the latest advances in HR technology.
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workforce management, workforce management solutions, workforce software solutions, workforce software, workforce productivity
    
Asure Software
Published By: Aternity     Published Date: Dec 30, 2011
EMA provides research and analysis of today's End User Experience (EUE) and Application Performance Management (APM) technologies along with a thoughtful presentation on the Top 10 Myths to dispel before purchasing any monitoring tool. Guest speakers include Julie Craig, EMA Research Director, and Trevor Matz, President and CEO of Aternity.
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technology, aternity, eue, user experience, apm, application performance, application management
    
Aternity
Published By: Aternity     Published Date: Jul 20, 2012
Forrester Research projects that by 2016, 350 million employees will have smartphones, prompting businesses to drastically increase spending on mobile projects to meet the flexibility demands of increasingly tech-savvy employees. This exclusive resource describes how businesses can support mobile technologies from virtual desktops to application development with comprehensive end-user experience (EUE) management tools. Find out how this platform proactively detects performance and availability issues to help IT professionals troubleshoot and improve application performance for end-users.
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technology, mobile, management tools, end-user experience, eue, application performance, smartphones
    
Aternity
Published By: Aternity     Published Date: Sep 10, 2012
Don't try to fit a square peg into a round hole by using infrastructure performance tools that are not equipped to monitor and measure true end user experience in VDI environments. Join EMA Research Director Julie Craig and Aternity President & CEO Trevor Matz to learn how to close the VDI end user experience visibility gap.
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desktop virtualization, infrastructure performance, user experience, vdi environments, end user experience management, aternity
    
Aternity
Published By: Aternity     Published Date: Oct 20, 2015
This exclusive guide (a $1295 value), featuring Gartner Research, provides an overview of the five key capabilities for improving enterprise mobile workforce productivity beyond traditional monitoring. It also give you access to Gartnerís Market Guide for Mobile Application Performance Monitoring and Industry use case examples on how Aternity Mobile APM has improved both customer and workforce end user experience. The guide also explains how, when it comes to actually measuring and improving the end user experience, Aternity Mobile APM uniquely addresses what counts most to the mobile workforce Ė the performance of the app as it renders on any device.
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mobile workforce, end user experience, aternity, mobile apm, application performance
    
Aternity
Published By: AtTask EMEA     Published Date: Mar 05, 2014
AtTask use research, their experience and expert opinions to debunk the Five Most Dangerous Productivity Myths whilst providing tips on how to improve your productivity
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productivity, marketing, myths
    
AtTask EMEA
Published By: Avanade DACH     Published Date: May 08, 2018
While thereís no hotter topic at the intersection of business and technology than AI, Avanade research shows that 88% of global business and IT decision-makers say they donít know how to use AI, and 79% say that internal resistance limits their implementation of it. It doesnít have to be this way. Human-centered AI, which focuses on augmenting the workforce to improve customer and employee experiences, can contribute directly to achieving business goals. This point of view discusses the ways your organization can take advantage of a human-centered AI approach, including redefining jobs and creating a digital ethics framework.
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Avanade  DACH
Published By: Avaya     Published Date: Mar 10, 2016
This research set out to investigate opinions among IT professionals around the world about SDN technology and its future in their organisation. It explores the network problems companies experience and their expectations of SDN to solve them. It also looks at the current adoption status for SDN and what is holding companies back from adoption.
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technology, business optimization, communications, information technology, reports
    
Avaya
Published By: Blue Prism     Published Date: Mar 15, 2019
Blue Prism, the inventor of the term Robotic Process Automation (RPA) and the market leader in enterprise RPA, recently engaged Knowledge Capital Partners (KCP) to survey their client deployments. We used proprietary KCP research tools, and this report summarizes our findings. Based on finalized quantitative survey results as well as our ever-growing library of qualitative case investigations, the report analyzes the management practices and behaviors that underpin the exceptional value achieved by Blue Prism customers as outlined in our January 2018 report ďRobotic Process Automation: Benchmarking the Client Experience.Ē
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Blue Prism
Published By: CA Technologies     Published Date: Oct 08, 2014
In this Gigaom Research Webinar, we will examine the impact mobility has had on application development, the pain points experienced when businesses try to manage mobile development across the enterprise, and the role automation, DevOps and other rapid development tools play in moving IT from inhibitor to enabler.
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ca technologies, mobile applications, application development, mobile apps, apps, mobile development, devops
    
CA Technologies
Published By: CA Technologies     Published Date: Jul 13, 2015
Itís not exactly breaking news that cardholder security is front and center of the payments ecosystem ďto doĒ list. And, with that, the search for a solution that keeps cardholder data secure without compromising the consumer experience at checkout. Nowhere is this more important than online, where the incidences of fraud are increasing, and it becomes harder to authenticate the user.
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3d secure, ca technologies, mobile
    
CA Technologies
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