Text is the largest human-generated data source. It grows every day as we post on social media, interact with chatbots and digital assistants, send emails, conduct business online, generate reports and essentially document our daily thoughts and activities using computers and mobile devices.
Increasingly, organizations want to know how all of that data can be used to drive improvements. For many, unstructured text represents a massive untapped data source with great potential for producing valuable insights that could result in significant business transformations or spur incredible social innovation.
This paper looks at how organizations in banking, health care and life sciences, manufacturing and government are using SAS text analytics to drive better customer experiences, reduce fraud and improve society.
RPA platforms represent a hyper growth market, with enterprises investing in new RPA platforms for process and task automation to achieve greater operating efficiency and agility, while allowing the human workforce to focus on more strategic and higher priority projects and tasks. Intelligent process automation (IPA) is in an early phase of its evolution and represents the next frontier for RPA vendors. This Ovum Decision Matrix (ODM) is a comprehensive evaluation to help enterprise IT and business leaders, including chief information officers (CIOs), enterprise and process architects, IT directors, line-of-business (LOB) leaders and process owners, and digital transformation leaders select an RPA platform that is well suited to their specific requirements.
Published By: DocuSign
Published Date: Jul 12, 2019
Industry experts predict that successful businesses will soon become 100%
digital for all transactions. Sales organizations that leverage digital technology
close more deals faster, improve the customer experience, and gain clear
Sales professionals are most effective when they’re equipped with the best tools.
A mobile-enabled electronic workflow is becoming essential to optimize efficiency
and provide teams with true flexibility.
This best practices paper outlines eight important ways that sales teams can
make meaningful progress in their digital transformations.
Published By: Blackberry
Published Date: Jul 12, 2019
Technology is changing the way that businesses
across industries operate. Often referred to as
“digital transformation” or “digitization,” this change
is rapid, and it is relentless. It touches everything in the
legal profession from the completion of everyday tasks to
the way information is secured and shared
One of the largest consumer product goods conglomerates wanted their entire platform to be re-hosted, and also enhance its storage and stability. The LTI-developed Cloud Native app on Azure PaaS also helped drive the business value for sourcing through the integration of S2P transformation. Download full case study
Revised Payment Services Directive (PSD2) is the European Commission (EC) and the European Banking Authority’s (EBA) newest regulatory directive to ensure customer security in the payments space, is upon us. In order to comply with these new regulations, you first need to ensure you have a good understanding of what they are, why they exist and how they will affect your organization’s business strategy moving forward.
Don’t let the potential business impact of PSD2 hang over your head. PSD2 can actually be a catalyst for your digital= transformation. With the right solution, you can provide a more secure, better user experience for your customers. If you are able to capitalize on PSD2 and implement a forward-thinking strategy, you can ultimately differentiate your brand from emerging competition — like neobanks, fintechs and wallet providers — and retain customer trust and loyalty.
Digital transformation of P2P processes doesn’t just mean using the latest technology to check boxes or implementing automation for automation’s sake. Rather, it is a philosophy that drives action and brings new levels of speed and efficiency to businesses that choose to embrace it.This 2019 Levvel Research report is equipped with valuable insights and powerful statistics about the digital transformation of P2P cycles and will guide you through topics including:
Current P2P practices & where they fall short
The evolving state of procurement and AP culture, identity & technology
Features & benefits of P2P software solutions
Revised Payment Services Directive (PSD2) is the European
Commission (EC) and the European Banking Authority’s (EBA)
newest regulatory directive to ensure customer security in the
payments space, is upon us. In order to comply with these new
regulations, you first need to ensure you have a good understanding
of what they are, why they exist and how they will affect your
organization’s business strategy moving forward.
Don’t let the potential business impact of PSD2 hang over your
head. PSD2 can actually be a catalyst for your digital transformation.
With the right solution, you can provide a more secure, better
user experience for your customers. If you are able to capitalize
on PSD2 and implement a forward-thinking strategy, you can
ultimately differentiate your brand from emerging competition —
like neobanks, fintechs and wallet providers — and retain customer
trust and loyalty.
Business leaders need to create resilience to meet the work challenges of the future.
That resilience comes from connecting people, which is why the HR department has a huge role to play.
Workplace connects everyone in an organization using familiar tools like instant messaging, posts and video calling. We’ve identified six attributes that are critical to building connected organizations, and which act as the cornerstones for digital transformation initiatives.
Download this whitepaper to learn more.
Published By: HP Inc.
Published Date: Jun 20, 2019
The Future of Work is not just about automation and technology upgrades, but a holistic strategy that aims to leverage digital technologies, attitudes, and behaviors to reinvent the way businesses engage with their employees, partners, and customers to deliver superior experiences that result in sustained competitive advantage.
This IDC InfoBrief, sponsored by HP Inc., outlines the key trends, challenges, and priorities for the Future of Work and a framework that organizations can utilize to drive transformation across the three dimensions of Workspace, Workforce, and Workculture to future-proof their organizations for the digitalized era.
Published By: Genesys
Published Date: Jun 19, 2019
Success is defined by the quality of your customer relationships. Outdated infrastructure hinders your ability to deliver consistent service across all channels and touchpoints. With rising customer and business demands, you might not have time to wait and see what long-term options a vendor will offer, and when.
Proven, market-leading customer experience solutions let you optimize customer engagement across existing channels. And with a partner who’s focused on both innovation and your success, you can future-proof your business as it evolves. Read this executive brief to learn how to incorporate an open, stable and proven customer experience platform—and provider.
Discover the advantages of a proven prescriptive migration methodology that will guide your successful customer experience transformation, including:
Establishing a solid foundation for customer engagement channels and touchpoints as they emerge
Extending omnichannel engagement across departments and processes outside of
Published By: Genesys
Published Date: Jun 19, 2019
Today’s customers want fast, hassle-free, personalized interactions across channels. Global brands like PayPal, Heineken and Vodafone have embraced technology to deliver truly connected, omnichannel customer experiences. By migrating to a best-in-class customer experience platform, they’ve been able to:
Meet critical business timelines with a cloud-based transition
Address industry-specific regulatory requirements
Reduce maintenance and operational costs
Accelerate time-to-value and ROI
Improve Net Promoter Score, customer satisfaction, call resolution
Learn the four steps to plan and execute a successful, seamless migration and customer experience transformation.
An empowered agent workforce that delivers amazing customer experiences makes the
difference when customer loyalty is on the line.
There is a strong link between customer experience, customer loyalty, and business
profitability. That’s why organizations in every industry strive to deliver experiences that
Where is your organization today and how can you lead the digital transformation of
customer experience in a way that truly empowers contact center agents to deliver the kind
of service that will grow revenue and increase word of mouth about your brand?
In this paper, we’ll explore four ways to help you achieve this goal.
IT organizations are no longer just a business support function and cost center—they are expected to drive business as part of the core corporate strategy. Adding to this, IT landscapes continue to increase in complexity, complicating management and innovation.
Digital transformation helps IT adapt to these changes. Building a hybrid or multi-cloud IT environment can help you transform successfully. An effective cloud environment can provide:
• Improved infrastructure management and flexibility
• More time for IT to focus on strategic projects rather than manage data centers.
• Better IT cost management
In fact, 49% of companies cite “modernized IT infrastructure and technologies with increased agility, flexibility, manageability, and security” as a digital initiative on their long-term roadmap.
To learn more, download this eBook!
Get the overlooked lessons that will help you go digital successfully
HR and sales leaders are challenged to streamline the compensation process while attracting and retaining top talent, supporting business strategy, and maintaining regulatory compliance.
Fill out the form to instantly download our free eGuide and learn where the most successful digital compensation transformations get it right.
As advanced technologies catapult manufacturing into the future, find out how to manage the most complex business challenge in generations.
Read this briefing to discover:
• why I4.0 transformation demands a cross-functional approach
• how to get planning for I4.0 transformation the right way round
• how to identify the best opportunities to create value
• critical enablers for I4.0 transformation
• five questions to ask for smarter I4.0.
In the era of individual-centered economy, customers are demanding faster, more personalized services. To deliver these services, successful organizations realize the benefits of accurate and trusted master data. And in today's always on society, companies can no longer afford to allow downtime for maintenance and scheduled upgrades for these services and the supporting applications. With low latency capabilities in IBM InfoSphere Master Data Management designed to easily connect to applications in a zero-downtime environment, the highest demands for user interactions can now be realized. As a result, businesses can therefore take the next step in their digital transformation initiatives to truly drive personalized differentiated customer experiences to separate themselves in today's crowded marketplace.
View this webinar to discover how IBM MDM puts these capabilities within easy reach. The webinar will:
Reveal how these capabilities are being delivered on-premise and on t
Digital disruption, economic instability, political upheavals and skills shortages have all at some point in the past 24 months been blamed for business failure, or at the very least, lost profitability and earnings.
It’s perhaps not a huge surprise that a Gartner CEO survey on business priorities revealed that digital business is a top priority for next year. Survey respondents were asked whether they have a management initiative or transformation program to make their business more digital. The majority (62 percent) said they did. Of those organisations, 54 percent said that their digital business objective is transformational while 46 percent said the objective of the initiative is optimisation.*
So, for businesses it’s a case of learning to evolve and be agile, to use technology to help compete more efficiently and not fall victim to inertia. As businesses become increasingly dependent on the insights from data analytics and face-up to competition fuelled by the 24/7 society of in
Many businesses continue to upgrade finance solutions piecemeal. But a bolder investment has the potential to deliver exceptional value. Find out how a global retailer transformed their finance function with a major Oracle ERP Cloud implementation.
Read this story to understand:
• what benefits you can expect from a full-scale transformation
• how to start defining your vision
• how to realise benefits sooner
• five key principles to guide your transformation.
Businesses increasingly see cloud as the best route to enhanced agility and digital transformation. But this survey reveals that keeping the lid on cloud costs is far from straightforward.
Read this report to discover:
• whether businesses are realising the benefits they anticipated from cloud migration
• how effective companies are at managing cloud investments
• the risks and consequences of getting locked into inefficient architectures.
What started as “digital” transformation has blossomed into a trend that’s driving organizations to become “digital businesses.” Using emerging technologies like analytics, machine learning, and an on-demand approach to delivering IT services, many organizations are moving to a cloud model to implement this transformation. Organizations that leverage the cloud can accelerate product development, speed innovation, and empower workers to be more productive.
Published By: OutSystems
Published Date: May 30, 2019
As of June 2018, 93 percent of organizations have plans to pursue digital business transformation, but 59 percent of organizations are in stage 2 or 3 (out of 5 stages). They are running digital projects and making progress, but not generating the headway required to achieve the larger goal of digital transformation
Published By: OutSystems
Published Date: May 30, 2019
In its sixth year, the OutSystems State of Application Development Report provides a comprehensive analysis of the challenges, priorities, and innovations faced by IT teams around the globe, at a time when organizational agility has never been so important.
Agility is the central theme of this year’s report because businesses and their IT organizations face a multitude of disruptive forces in 2019. The threat of digital disruption and the consequent need for digital transformation has been a driver of IT strategy for years. Add to that the current uncertain global economic outlook, and it becomes obvious why business leaders are so concerned about agility today.
How will IT “step up to the plate” and ensure that their organizations have the speed and adaptability to thrive, despite uncertainty?
This context serves as the backdrop to our sixth annual survey of IT professionals as we seek to understand the state of application development better. We set out with five critical questions
Published By: Rackspace
Published Date: May 28, 2019
Noble Group needed to revamp its IT approach to support its technology and global business, which had in-house apps spread across 1,000 different servers around the world. Having worked with Rackspace previously, it had confidence in Rackspace’s expertise in IT transformation, and decided to take up its managed public cloud services for Microsoft Azure, and professional services for cloud migration, performance and scalability. Yet, this resulted in greater gained cost-savings and increased agility, as Noble moved its massive workloads to the Azure cloud with round-the-clock expertise from Rackspace.
This proved to be a wise choice. To adapt to Noble Group’s fast changing business model, Rackspace needed to migrate 60 percent of its resources from on-premises infrastructure to Azure, following eight months of planning. At the end of the cloud migration, Noble Group successfully reduced the 2,000 servers from its infrastructure to just 200 servers.