Offsite data replication is key to ensuring ongoing business operations, but it can be complex and costly, especially when performed over long distances.
Join this discussion to discover how you can apply fast, cost effective and reliable remote replication that can:
• Meet Recovery Point Objectives (RPO) by reducing remote replication times by up to 20X
• Reduce bandwidth costs and extend replication distances
• Lower storage costs while increasing storage flexibility
• Leverage emerging cloud and virtualization technologies for better offsite disaster recovery
Hear from the experts and users at Dell Compellent, Silver Peak and AlaskaUSA discuss essential data replication strategies and technologies.
In an age of tech-savvy customers and self-service channels, do companies still need to invest in contact centre and staff to provide support?
The answer is, yes.
Consumers have been trained to find the information they need on their own online or with their mobile device. But when they do pick up to the phone and reach out to customer service, they expect representatives to solve what are often complex questions. They expect human interactions.
This enormous shift in which customer service representatives are perceived as a last resort puts increased pressure on contact centre associates who already have the odds stacked against them. The staff must be trained to quickly handle issues that frequently require access to a wide variety of information, but a lack of investment means many associates are often unprepared and lack the right resources to help customers.
To change the outcome, customer service representatives need the right training and tools to not only understand the issue,
As customer service organizations grow more complex, the day-to-day work of a contact center agent will change. Automation will tackle simple, repetitive tasks; agents will need different skills to handle more complex requests. This report helps contact center leaders understand how they need to hire a different type of workforce as AI, automation, and the changing nature of contact center work impact agent responsibilities, metrics, and performance — and what that means for customer experiences in the future.
Published By: Centercode
Published Date: Oct 16, 2019
Today's technology is getting more and more complex, and it's moving from the lab to homes and offices faster than ever. Increasing competition, expanding markets, and a growing expectation for seamlessness mean IoT and SaaS companies alike are looking for a thorough but fast-paced means to validate the quality of their products and releases.
This e-book gives a straight-forward introduction to Customer Validation -- the modern framework for beta testing. It anchors the four key components of traditional beta (people, products, environment, and time frame) around the needs of present-day product development. This includes: establishing the building blocks for thoroughly testing interoperability, creating accurate user scenarios, carving out channels for direct customer interaction, and identifying solutions that will delight your audience.
Published By: InMoment
Published Date: Oct 14, 2019
In today’s experience economy, a simple request for feedback on a receipt
is not enough to accurately determine your guests’ needs. Guests need
to be presented with the option to share feedback at the right time for
them—whenever, wherever, and however they want to. At the same time,
the volume of feedback requests and the length of surveys often result in
survey fatigue and other negative emotions in guests.
This is just one of the complex issues restaurant brands find themselves
facing today. Others include:
• How do I understand the experience every individual guest has with
• How do I communicate with them in a way that they’re more likely to
• How can I demonstrate awareness of the guests’ situations and acknowledge their needs?
Published By: GoCardless
Published Date: Oct 14, 2019
L'authentification forte du client (ou SCA pour Strong Customer Authentication) est une législation européenne qui entrera en vigueur le 14 septembre 2019.
Pour de nombreuses entreprises, cette législation requirt la mise en place de mesures de sécurité supplémentaires au cours des achats en ligne.
Les consommateurs accepteront-ils ces changements ou les rejetteront-ils en abandonnant la transaction en plein processus ?
Les acheteurs recherchent-ils en priorité la sécurité ou la simplicité ?
Nous avons mené une étude sur 4 000 clients en France, au Royaume Uni en Allemagne et en Espagne afin d'analyser leur attitude face à la sécurité et à la simplicité des achats en ligne.
Téléchargez les résultats complets de l'étude et découvrez les réponses aux questions suivantes :
Les acheteurs en ligne privilégient-ils la sécurité ou la simplicité ?
Réduiraient-ils leurs achats auprès de marques disposant de processus de sécurité complexes ?
Comment considèreraient-ils certains modes d'autorisat
De plus en plus d’organisations cherchent à implémenter une solution d’assistance à distance intuitive qui offre aux professionnels une productivité à la demande et qui permet de résoudre rapidement les problèmes toujours plus nombreux qui encombrent les équipes d’assistance aujourd’hui. Mais choisir la meilleure solution d’assistance peut se révéler un défi, à mesure que les attentes des utilisateurs progressent et les systèmes deviennent plus complexes et offrent plus d’options et de fonctionnalités.
Ce guide d’achat va vous permettre de sélectionner l’outil d’assistance à distance le plus adapté à votre organisation. Avec plus de 15 ans d’expérience, LogMeIn offre un portefeuille de solutions leader du marché pour répondre à chacune de vos demandes de support à distance.
More and more organizations are looking to implement an intuitive remote support solution that gives support professionals on-demand productivity and provides quick resolutions to the ever-evolving set of pains that bedevil support teams today. But choosing the best remote support solution can be a challenge, especially as user expectations grow and systems become more complex and offer more options and features.
This buyer’s guide can help you select the remote support tool that will work best for your organization. With more than 15 years of experience, LogMeIn delivers remote support solutions with key features and functionalities that make us the market leader in the remote support space.
Published By: Zilliant
Published Date: Oct 11, 2019
The maintenance, repair and overhaul (MRO) and industrial distribution industry is massive and continues to grow at a steady pace. Despite this positive outlook, individual MRO distributors aren’t short on their own challenges when it comes to retaining and growing their market share.
There are several factors hindering MRO companies from retaining the share they have and claiming more. Namely:
• Complexity: Their large customer counts and behemoth SKU counts render it impossible to give reps market-aligned pricing guidance and sales intelligence
• Competition: MRO is ripe for poaching by Amazon, and as a result, traditional distributors continue to see market share slipping away to the online giant
• Skills: A massive generational shift in the workforce is resulting in a skills gap that’s proving particularly problematic to fill
In this playbook for MRO and industrial products distributors, we will discuss how growth is hindered in this dynamic industry and then provide reimagin
Published By: MuleSoft
Published Date: Oct 10, 2019
An Airbus A380 is made up of 7 million different pieces with each piece coming from different parts of the world including Germany, Spain, UK, and France. Assembling the final plane requires support from various IT and operations teams. Leveraging legacy supply chain technology to support on-time arrival and coordination of parts was incredibly challenging, and only worsened with the need for new parts and pressure of massive growth. In order to scale, Airbus needed to think through how to transform and digitize its global supply chain.
Hear from Airbus and how they are leveraging Anypoint Platform to enhance their production efficiency, and ultimately, drive innovation throughout the entire supply chain.
In this webinar, you will learn how to:
Leverage APIs to support a complex manufacturing process with multiple global partners.
Foster collaboration amongst siloed IT teams through API reuse and API-led connectivity.
Reduce time to market by providing end-to-end visibility acros
Published By: MuleSoft
Published Date: Oct 10, 2019
Many businesses are now considering various options as they migrate to SAP S/4 Hana. Numerous organizations rely on SAP platform solutions, many of which were implemented during the late 1990s and early 2000s. By 2025, SAP will end mainstream maintenance on all instances of ERP installations forcing enterprises to migrate to SAP S/4HANA, or re-implement complex ERP installations, which can come with many challenges.
Read this whitepaper, written in collaboration with Capgemini, to learn:
How to prove the business value of a migration to SAP S/4HANA.
Why an API-led architecture is the best approach for SAP S/4HANA integration with existing systems, providing agility and shielding an organization’s technology stack from future changes to other systems.
The main principles of a Center for Enablement (C4E) and how it enables enterprises to implement software design with governance and high delivery speeds.
Published By: LogMeIn
Published Date: Oct 10, 2019
More and more organizations are looking to implement an intuitive remote support
solution that gives support professionals on-demand productivity and provides
quick resolutions to the ever-evolving set of pains that bedevil support teams today.
But choosing the best remote support solution can be a challenge, especially as
user expectations grow and systems become more complex and offer more options
Published By: LogMeIn
Published Date: Oct 10, 2019
De plus en plus d’organisations cherchent à implémenter une solution d’assistance
à distance intuitive qui offre aux professionnels une productivité à la demande et
qui permet de résoudre rapidement les problèmes toujours plus nombreux qui
encombrent les équipes d’assistance aujourd’hui. Mais choisir la meilleure solution
d’assistance peut se révéler un défi, à mesure que les attentes des utilisateurs
progressent et les systèmes deviennent plus complexes et offrent plus d’options et
Maintenant que les données sont devenues un levier de business et aussi un vecteur d’avantage compétitif, la disponibilité permanente des données, Always On, se pose en exigence stratégique attendue de l’organisation IT. Confrontées à plusieurs points de défaillance potentiels, les organisations IT s’eff orcent depuis des années de concevoir leur infrastructure de données de façon à tenir l’objectif Always On, ce qui induit des coûts élevés et une certaine complexité. Pour qu’une solution soit toujours Always On, elle doit avoir un objectif de point de reprise RPO (Recovery Point Objective) de 0 et un objectif de temps de reprise RTO (Recovery Time Objective) de 0. Mais ces conditions certes élémentaires d’une solution Always On ne sont en aucun cas suffi santes.
Même après des décennies d’avancées de l’industrie et de progrès technologiques, il n’existe pas encore de solution de stockage intégrée et universelle capable de réduire les risques, de favoriser la rentabilité, d’éliminer la complexité et de s’intégrer en toute transparence aux opérations et processus de gestion des données à grande échelle.
Pour tenir ces objectifs, il faut des fonctionnalités permettant d’atteindre les meilleurs résultats au meilleur coût., Ces fonctionnalités incluent la disponibilité, la fi abilité, la performance, la densité, la facilité de gestion et l’’intégration de l’écosystème applicatif.
Ce livre blanc propose une nouvelle vision du stockage de données à grande échelle, de façon à régler les problèmes aujourd’hui et dans le futur.
La baie de stockage d’entreprise lnfiniBox® délivre des performances supérieures à la technologie tout-Flash, de hauts niveaux de disponibilité et une évolutivité de plusieurs pétaoctets pour des charges applicatives mixtes. Des instantanés zéro impact et une réplication active/active améliorent nettement l’agilité, tandis que le chiffrement des données au repos validé FlPS élimine la nécessité d’effacer les baies déclassées. Avec InfiniBox, les services IT des entreprises et les fournisseurs de services cloud surpassent les objectifs de niveau de service tout en réduisant le coût et la complexité de leurs opérations de stockage de l’ordre du pétaoctet.
As data becomes not only a business enabler but also the base of the business’s competitive advantage, Always On data availability has become a critical business requirement from its IT organization. With multiple potential points of failure, IT organizations have been struggling for years to design data infrastructure to meet the Always On requirement with a high cost and complexity. For a solution to be truly Always On it needs to have both zero Recovery Point Objective (RPO=0) and zero Recovery Time Objective (RTO=0). These are necessary requirements from an Always On solution but by no means sufficient.
2019 may be the year where a strong CIO-CMO relationship moves from aspiration to imperative. The notion that marketing and IT should aim to strategically align themselves is not ground-breaking. But the reality of the CIO-CMO relationship is more complex, the route toward its success harder to traverse. When large enterprises are faced with digital transformation and customer-facing initiatives; too often, IT and marketing fail to collaborate well enough to create a competitive advantage. Or even enough to keep up with competitors.
This whitepaper takes a deep dive into the CIO-CMO relationship. It was created to help marketing and IT decision makers learn how, together, they can make a realistic and immediate impact on the customer journey.
A great demand-side platform (DSP) partner can help you do this. Ensuring that the partner you select will improve rather than aggravate the complexity of the situation is crucial. When selecting a DSP partner it’s too easy to be taken for a ride in the wrong direction, resulting in money being poorly spent or wasted.
With our essential DSP checklist, you’ll have the confidence to make the right decision.
For decades, economists believed people made rational choices, psychologists thought they could categorise us into clearly defined personality types and marketers were sure that customers followed linear funnels toward purchase.
Not so anymore. That’s because the world has come to realise that we humans are multidimensional. We have many sides to our lives and our personalities. We don’t follow logical, linear paths. And what we like one minute, we don’t like the next. As businesses increasingly focus on customers, they see that they’re not simple and static personas. Instead they’re complex and dynamic individuals.
Published By: Dell EMEA
Published Date: Oct 10, 2019
Eliminate complexity and siloed IT for SAP landscapes. Industry - leading Intel based SAP HANAready compute, storage, CI/HCI, networking and data protection solutions from Dell EMC span from edge to core to cloud.
Make SAP available anytime, anywhere—providing coverage for the entire business with solutions that aren’t confined to a single location. Support all your SAP workloads and enjoy world-record SAP application performance. The Dell EMC PowerEdge and broader portfolio of solutions for SAP modernizes your IT, reduces risk and simplifies IT management.
Dell EMC infrastructure powered by Intel®
How do you maintain secure systems and operations across an elastic, complex AWS environment? As SailPoint transformed from a startup to a publicly traded company, their AWS infrastructure grew as well. With this growth, SailPoint needed to be able to identify and respond to anomalous behavior quickly, while simultaneously trying to align their organization into a cohesive DevSecOps organization.
Join this webinar to learn how SailPoint gained a holistic view into their cloud infrastructure, plus how you can enable your Security and DevOps teams with in-depth insights into AWS infrastructure to make actionable, data-driven decisions to reduce risk.
While digital transformation helps create many business opportunities, it can also expose your organization to new vulnerabilities and regulations which require new security solutions. Qualys Cloud Platform is intentionally built to give businesses comprehensive visibility and security of Amazon Web Services (AWS) workloads and hybrid environments while avoiding the cost and complexities that come with managing multiple security vendors. Qualys' offerings simplify security on AWS by integrating into workflows for streamlined deployment and use, while providing a complete view of the security and compliance posture of all your AWS assets across multiple accounts and regions from a centralized UI.
Attend this upcoming webinar to learn more about the Qualys consolidated stack of security and compliance applications. Also learn how Ancestry.com, the largest for-profit genealogy company in the world, uses Qualys Cloud Platform on AWS to continuously assess their development and production e
Businesses are often challenged with the complexities of protecting their physical, virtual, and cloud workloads while also meeting their part of the Amazon Web Services (AWS) Shared Responsibility Model. IT security leaders are inundated with too many security tools that aren’t built for their specific environments. Additionally, these responsibilities often entail large amounts of manual processes and people to administer them. As such, there is a need for a solution that provides a secure environment for you to transact your business without slowing you down.
Trend Micro™ Deep Security™ is optimized to support the broadest set of platforms and environments (on-premises, virtual, on AWS, or containers) while delivering multiple threat defense techniques to help DevOps teams rapidly detect security incidents, fulfill compliance requirements, and securely deploy containers.
In this webinar, you’ll learn real customer use cases that have successfully leveraged Trend Micro Deep Securit
THE NOTIFIABLE DATA BREACHES (NDB) SCHEME came into effect on Feb 22nd 2018 making it obligatory for every organisation covered by the Australian Privacy Act to notify the Australian government of certain security breaches.
The 2019 Canon Security Report is a guide to understanding which organisations are affected by this policy, the types of security breaches that require notification and what your organisation can do to help mitigate the risk of such breaches happening in the first place.
Download this handy guide and protect your business from the business costs and legal ramifications of security breaches.