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Published By: TIBCO Software     Published Date: May 16, 2019
Banks globally are betting big on artificial intelligence and machine learning to give them the technological edge they need for more real-time, personalized and predictive banking services. A framework will help both differentiate early winners and provide them with sustained advantages in intelligence. Download this IDC Analyst Infobrief to learn about how the world’s best banks are becoming more personal, more predictive, and more real-time than ever. What you will learn: 8 trends that reflect bank’s readiness for connected intelligence 9 pitfalls to avoid & 9 ways to bridge the gaps The personal, real-time and predictive building blocks of AI & ML for banks Notable leaders based on IDC Financial Insights’ research and their respective use cases Essential guidance from IDC to leading banks
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data, analytics, customer, banks, intelligence, capabilities, customers, insights, banking
    
TIBCO Software
Published By: IBM APAC     Published Date: May 14, 2019
Clients can realize the full potential of artificial intelligence (AI) and analytics with IBM’s deep industry expertise, technology solutions and capabilities and start to infuse intelligence into virtually every business decision and process. IBM’s AI & Analytics Services organization is helping enterprises get their data ready for AI and ultimately achieve stronger data-driven decisions; access deeper insights to provide improved customer care; and develop trust and confidence with AI-powered technologies focused on security, risk and compliance. Artificial intelligence (AI) is moving beyond the hype cycle, as more and more organizations seek to adopt AI-related technologies. These organizations are focusing on prioritizing functional areas and use cases, placing a stronger emphasis on topline growth, taking up a renewed interest in their data infrastructure and articulating greater unease about the skills of their knowledge workers. This report explores how they are approaching str
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IBM APAC
Published By: Vonage Business     Published Date: May 01, 2019
Who among us has not recoiled before the horror of a terrible Interactive Voice Response (IVR) experience? IVR technology was created to save businesses money, but it has mutated into a timesucking, customer experience-crushing monster! If connecting with a customer in this day of customer experience is the goal, there’s a better way! Contain the IVR before it kills another customer relationship. Can we bring the technology to heel and bend it to our will? And can we stop its rampage before artificial intelligence makes it too powerful to be stopped?
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Vonage Business
Published By: Hewlett Packard Enterprise     Published Date: Apr 26, 2019
Discover how HPE is responding to the massive growth in enterprise data with intelligent storage. Data helps enterprises find new ways to reach and serve customers to grow profitability, but only when it is available at the right place and the right time. The growing complexity of managing and securing data prevents businesses from gaining its full value. Hewlett Packard Enterprise delivers the world’s most intelligent storage for the hybrid cloud world by providing storage that is driven by artificial intelligence, built for the cloud, and delivered as a service.
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Hewlett Packard Enterprise
Published By: Motorola Solutions     Published Date: Apr 26, 2019
In today’s competitive marketplace, an unexpected outage can easily lead to missed deadlines, frustrated customers, reduced orders, and debilitating long-term damage to your business. In the constant battle to minimize downtime and eliminate waste, a unified Team Communications platform can be an invaluable weapon. Motorola Solutions is here to help. Our Team Communications solution takes push-to-talk (PTT) beyond the boundaries of radio, allowing your employees to communicate instantly, from anywhere, and from any device, all while leveraging intelligence from a wide range of applications. Help your business succeed, keep your employees safe from harm, and ensure production lines remain in constant motion by connecting your entire facility with voice and data.
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Motorola Solutions
Published By: Recorded Future     Published Date: Apr 18, 2019
Enterprises increasingly operate in a digitally interconnected world where third parties like suppliers, customers, channel partners, and others are often directly connected to their internal IT systems, and where their underlying IT infrastructure may be owned and managed by an outside organization. These business relationships can knowingly or unknowingly introduce different types of risks that need to be identified and managed as if these third parties were part of the enterprise itself. Recorded Future's latest risk intelligence offering enables threat intelligence teams to better understand, monitor, and measure their real-time exposure to these third-party risks. Armed with this information, organizations can better assess and prioritize risk mitigation actions.
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Recorded Future
Published By: Automation Anywhere APAC     Published Date: Apr 18, 2019
Eli Lilly Japan has numerous large and valuable brands, including Humalog and Trulicity. When launching new products, Eli Lilly wants customer—health care providers (HCP) and patients—to have the best possible experiences. This means delivering products that go “beyond the pill.” By embedding its drugs into holistic offerings while leveraging digital channels, real-world evidence, Artificial Intelligence (AI), and automation, Eli Lilly Japan aims to transform customer engagement, leading to competitive advantage and improved patients’ health outcomes.
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Automation Anywhere APAC
Published By: Oracle EMEA     Published Date: Apr 15, 2019
Oracle Autonomous Data Warehouse Cloud is more than just a new way to store and analyze data; it’s a whole new approach to getting more value from your data. Market leaders in every industry depend on analytics to reach new customers, streamline business processes, and gain a competitive edge. Data warehouses remain at the heart of these business intelligence (BI) initiatives, but traditional data-warehouse projects are complex undertakings that take months or even years to deliver results. Relying on a cloud provider accelerates the process of provisioning data-warehouse infrastructure, but in most cases database administrators (DBAs) still have to install and manage the database platform, then work with the line-of-business leaders to build the data model and analytics. Once the warehouse is deployed—either on premises or in the cloud—they face an endless cycle of tuning, securing, scaling, and maintaining these analytic assets. Oracle has a better way. Download this whitepaper to f
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Oracle EMEA
Published By: Intel     Published Date: Apr 09, 2019
Retailers, along with many other vertical industries, seek to take advantage of the benefits of the Internet of Things (IoT) to improve customer experience management. However, quickly analyzing relevant data to inform decision-making and respond e?ectively to rapidly changing customer behaviors is challenging. The CEMOSoft* platform is designed to create opportunities, while addressing shifting demographics and an evolving IoT landscape. It o?ers a mobile customer engagement experience that can be dynamically modified on the ?y, along with the increased security and intelligence of an Intel® architecture based IoT gateway and Windows® 10 IoT Core. The result is an a?ordable, ?exible, scalable platform that brings ongoing customer insight to many aspects of daily operations
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Intel
Published By: HERE Technologies     Published Date: Mar 26, 2019
The retail sector has been expanding with each passing decade thanks to intelligent marketing, intense research around customer behavior, creative advertising, and the adoption of new technology. Now industry movers and shakers are looking to boost sales with location intelligence. With location intelligence, retail companies can track and predict consumer trends and shifts in demand. With these insights companies can capitalize on growth opportunities in new product or service areas. HERE Open Location Platform provides powerful, easy-to-use developer tools, standardized technology and scalable infrastructure to simplify the processing of location-based data. Learn how to gain a competitive edge with HERE Technologies.
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location data, mapping, here technologies
    
HERE Technologies
Published By: Oracle     Published Date: Mar 08, 2019
Did you know that organizations with advanced finance teams are more likely to have a compelling digital customer experience? The driver behind this trend? A digital, customer-first way of working with greater investment in talent, innovation, and advanced technologies such as artificial intelligence (AI) and machine learning (ML). While finance has long taken advantage of technology to help drive productivity and collaboration, the goalposts have recently moved. Today’s organizations must adopt an agile finance operating model— powered by emerging digital technologies and skillsets—to better support the demands of an economy driven by continuous innovation.
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Oracle
Published By: Group M_IBM Q119     Published Date: Mar 05, 2019
For years, executives have been automating for efficiency, freeing workers from repetitive tasks, streamlining the back office and looking for cost savings. Now, they are exploring intelligent automation to establish thinking processes—processes that communicate realtime insights to employees, customers and partners across an expanding ecosystem. The ability to add intelligence to automation opens a new universe of possibilities that will have a profound impact on the way organizations operate and the way work gets done. More than anything else, intelligent automation will be a defining factor for the future workforce.
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Group M_IBM Q119
Published By: Oracle     Published Date: Mar 01, 2019
Join Oracle’s Director CX Strategy EMEA Director, Harald Behnke and Daryn Mason, Independent Customer Experience Leader, as they list their top three hyped technologies, and discuss innovations such as conversational Interface, AI and IoT.In particular, customer experience is all about personalised intelligence at scale, and IoT connects product to Front Office with convenient new options. Find out what’s happening in customer experience across the globe, and get inspired by the smart revolution.
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Oracle
Published By: TIBCO Software     Published Date: Feb 26, 2019
MoneyLIVE’s annual survey of over 600 banking professionals found that traditional banks face a significant challenge when it comes to building AI-powered customer journeys. 75% believe that as the use of AI intensifies, banks will struggle to recruit the necessary expertise. 84% fear regulatory and liability issues surrounding AI. Just 7% think their organization’s use of AI is highly sophisticated. But for banks to keep pace with challengers and FinTechs, it’s crucial that they harness this continually evolving technology. Download this chapter of MoneyLIVE's The Future of Retail Banking Report 2018/19 now and understand how TIBCO’s Connected Intelligence Platform, with the use of AI and machine learning algorithms, can help with banks’ digital transformation needs.
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artificial intelligence, machine learning, financial services, retail banking
    
TIBCO Software
Published By: ipoque     Published Date: Feb 14, 2019
Application-aware vEPC is the key to SDN/NFV service deployments. Deep packet inspection software provides granular network data, which lays the foundation for application awareness in mobile networks. This case study explains how a leading provider of virtualized network solutions uses the best-berforming deep packet inspection (DPI) software R&S®PACE 2 by Rohde & Schwarz to provide their CSP customers with overall network intelligence at a highly granular level.
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dpi, deep packet inspection, vepc, sdn, nfv, network analytics, virtual network
    
ipoque
Published By: Hewlett Packard Enterprise     Published Date: Jan 31, 2019
Discover how HPE is responding to the massive growth in enterprise data with intelligent storage. Data helps enterprises find new ways to reach and serve customers to grow profitability, but only when it is available at the right place and the right time. The growing complexity of managing and securing data prevents businesses from gaining its full value. Hewlett Packard Enterprise delivers the world’s most intelligent storage for the hybrid cloud world by providing storage that is driven by artificial intelligence, built for the cloud, and delivered as a service.
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Hewlett Packard Enterprise
Published By: Rokt     Published Date: Dec 17, 2018
Today’s travel industry is sitting on a major opportunity to drive increased customer value and ancillary revenue both on its booking confirmation page and throughout the checkout experience. In collaboration with travel intelligence company Skift, this report reveals best practices for getting smarter in the transaction. With insights and examples from brands including Airbnb and HotelTonight, learn about the 3 P’s of upsells: Prioritization, Personalization and Presentation.
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Rokt
Published By: HERE Technologies     Published Date: Dec 06, 2018
adsquare offers brands insights into customer behaviors and footfall to underpin digital marketing campaigns. Using a detailed brief of the audience the brand wishes to reach, adsquare gathers data from a range of mobile, online and offline sources. This rich data gives a brand a stronger opportunity to create relevant campaigns for their audiences. It is critical to adsquare’s success that its data sources are reliable. As the world’s leading location platform in 2018 (Source: Ovum and Counterpoint Research annual indexes) HERE is building and sharing real-time location intelligence with adsquare which reveals patterns to show how and why customers make transactions in specific places.
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location data, ad tech, location targeting
    
HERE Technologies
Published By: HERE Technologies     Published Date: Dec 06, 2018
How can brands make the most of the growing opportunities offered by location data? Understanding location and its connection to customer behavior is key to gaining full and reliable insights and making efficient change. HERE is building and sharing real-time location intelligence which reveals why customers make transactions in specific places. HERE’s Open Location Platform contextualizes consumer motivations in the world around them. As the world’s leading location platform in 2018 (Source: Ovum and Counterpoint Research annual indexes) HERE also shares its own insights into the future of reaching customers on their mobile devices as they travel, including in-car advertising.
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location data, ad tech, location targeting
    
HERE Technologies
Published By: Cisco Umbrella EMEA     Published Date: Dec 03, 2018
Case study Objective: Enhance the customer experience by building automation into the security practice. Impact: • Decreased incident response time from days to minutes through automation, enabled by the Investigate API • Reduction in network security incidents and infected endpoints • Increased protection against malware, ransomware, and other threats on and off the network • Enriched security event data and threat intelligence with Investigate Download this case study today to find out the impact Cisco Umrella could have on your business.
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Cisco Umbrella EMEA
Published By: Motorola Solutions     Published Date: Nov 29, 2018
In today’s competitive marketplace, an unexpected outage can easily lead to missed deadlines, frustrated customers, reduced orders, and debilitating long-term damage to your business. In the constant battle to minimize downtime and eliminate waste, a unified Team Communications platform can be an invaluable weapon. Motorola Solutions is here to help. Our Team Communications solution takes push-to-talk (PTT) beyond the boundaries of radio, allowing your employees to communicate instantly, from anywhere, and from any device, all while leveraging intelligence from a wide range of applications. Help your business succeed, keep your employees safe from harm, and ensure production lines remain in constant motion by connecting your entire facility with voice and data.
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Motorola Solutions
Published By: Spredfast     Published Date: Nov 15, 2018
How Top Brands Automate Social Service Practices Today’s conversational commerce requires brands to provide immediate answers to their customers’ questions. Chatbots and artificial intelligence are fast becoming critical tools for customer service, bringing speed and scale that ensures a superior experience. But what are the best practices that marketers need to know to tackle the challenges of customer service automation? ?Learn from experts from General Motors, Booking.com and Spredfast about how to bring automation into your CX workflows and bolster your social service strategies. You’ll find out: How to think about automation for your business? How chatbots enhance your agent workflows?? ??How Booking.com and GM are using AI to drive inspiration and customer? service efficiencies??
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Spredfast
Published By: Cisco EMEA     Published Date: Nov 08, 2018
Digital transformation (DX) — a technology-driven business strategy — enables firms to gain or expand their competitive differentiation by embracing data-driven decision-making processes, whether for increasing operational efficiencies, developing new products and services, increasing customer satisfaction and retention, or getting a better intelligence on the market. Big Data and analytics (BDA) applications form the foundation for enterprisewide digital transformation initiatives. To find out more download this whitepaper today.
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Cisco EMEA
Published By: Arm Treasure Data     Published Date: Oct 17, 2018
What does it take to succeed in today’s hypercompetitive and hyperconnected digital economy? Keep reading to find out.
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arm treasure data, treasure data, customer data, data insights, customer intelligence, customer engagement, customer transactions, sales
    
Arm Treasure Data
Published By: TIBCO Software     Published Date: Oct 03, 2018
The Insurance industry continues to undergo significant transformation, with new technologies, business models, and competitors entering the market at an increasing rate. To be successful in attracting and retaining the most valuable customers, insurance companies must innovate and increase the speed at which they respond to customer demands. Traditionally, the insurance software market was dominated by a handful of specialist vendors with products that were initially expensive, difficult to deploy, costly to maintain, and did not provide the speed needed for today's market. Now there has been a shift away from these "black box" applications to platforms that allow insurers to make their algorithmic IP available to business users, allowing much faster response to business demands. The algorithmic platform approach also comes at a fraction of the cost of black box solutions, while delivering advanced analytical techniques like Machine Learning and Artificial Intelligence (AI).
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artificial intelligence, machine learning, dynamic pricing, predictive claims, real-time fraud, contextual customer experience, operational effectiveness
    
TIBCO Software
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