Published By: Achievers
Published Date: Aug 16, 2019
Digital technology has changed the way each one of us works, plays and lives. As a result, today’s employees face a workplace like no others before them. Discover the unique challenges today’s multigenerational, digital employees face and learn the six axioms for ensuring the success of your team in this free white paper.
This report will delve into the unique challenges today’s multigenerational digital employees face and outline six key axioms leaders must demonstrate to ensure the success of their employees and companies.
As businesses continue to expand their online reach globally, user experience is one of the most important factors for building audience satisfaction and driving revenue. But whether you are delivering videos, web content or even ? les, ensuring engaging online experiences from an increasing variety of devices around the world, is a huge challenge.
Organizations have a number of methods for improving user experiences, one of which is leveraging a content delivery network (CDN). But not all CDNs deliver the same level of service. This guide will provide some tips on how to determine what is most important to your organization and how to choose a CDN that meets your needs.
Published By: HP Inc.
Published Date: Aug 08, 2019
War is being waged for talent, and the spoils will go to those
organizations that arm their recruits with the technology that makes
them work more effectively and creatively. Technology is now the
primary way that organizations engage with their workforce. According
to a Harvard Business Review Analytic Services survey of 677
executives, the overwhelming majority—86%—believe that technology
has a greater impact on employee engagement today than it did three
years ago, and a similar number say that technology will continue to be
a major factor in engaging the workforce in the years ahead.
Published By: Uberflip
Published Date: Jul 17, 2019
Tune in to this demo webinar to understand how Uberflip can help you master content experience and accelerate buyers through the funnel with personalized content journeys that make the most of your hard-earned clicks.
You’ll walk away from this webinar knowing how Uberflip helps you:
— Create and manage the content experience for the whole buyer journey, at scale.
— Accelerate your buyer journey with engaging experiences that compel your audience to binge and self-educate.
— Gather intelligence surrounding your audience and how they engage with your content, so you can constantly optimize how they experience it.
Enterprises are cobbling together all the pieces that make up a digital business - improved analytics, scalable architecture, automation, and more engaging customer experiences, just to name a few. At the same time, they're facing the ever-present threats of cyber attacks and data breaches.
Published By: Rackspace
Published Date: Jun 20, 2019
In order to provide next-level digital experiences, you need to balance the modernisation of existing applications with the adoption of new ones. And a key factor in your ability to deliver these modern technologies and approaches is choosing the right foundation for your digital platforms.
To help you choose the right platform for delivering more impactful customer experiences, our white paper, Modernise the Customer Experience with Your Apps: Delighting Customers Starts with the Right Cloud Foundation, covers the following topics:
• Defining goals and requirements to ensure your modernisation efforts truly make an impact on the customer experience
• Determining the right mix of infrastructure technologies to underpin the application ecosystem that powers your customer experience
• Assessing application readiness to understand which workloads are best suited for public, private, and/or hybrid cloud.
Published By: Samsung
Published Date: Jun 20, 2019
Amongst the vast range of trends disrupting the workplace, we are seeing a significant change in the behaviours and expectations around an organisation’s most fundamental asset: its people. As organisations innovate every aspect of their workspace, the future requires them to rethink and redesign the way their employees engage, collaborate and be productive.
Download this whitepaper to find out how Samsung Corporate Display Solutions can help your organisation transform.
Published By: Genesys
Published Date: Jun 19, 2019
Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenges and avoiding burnout that leads to attritions. Read this ebook and see how to turn your customer service agents into customer experience heroes. You’ll learn:
Three success strategies that Genesys CX Heroes use
Skills every agent should have
Key training tips
Benchmarking strategies to measure customer service and customer experience
Published By: pepperjam
Published Date: Jun 18, 2019
It’s no secret: Traditional affiliate marketing metrics simply don’t work. And that’s because the customer journey isn’t linear—and your metrics shouldn’t be either.
Reaching, engaging, converting: these are the actions that matter most. Let us show you how to determine key goals and objectives to ensure your affiliate strategy is poised to reach, engage and convert throughout the entire customer journey.
You’re almost there! Just complete the form to download Traditional Affiliate Marketing Metrics Don’t Work today!
Digital Business Demands Better
In your organization, you’ve probably heard
questions like these asked of the application
development and/or infrastructure and operations
> Why can’t our software development teams keep up with new business
> Why are we always waiting on infrastructure teams?
> Why do our business initiatives become outdated before their required software is
> Is our software development team aligned with corporate goals like engaging
younger consumers on their mobile devices?
Digital Business Continues to Move
the Cyber Goal Posts
Fortune magazine estimates that by the year 2020, US
companies will spend $101 billion per year on cyber security, up
38% from 2016. With all of the money being invested in cyber
security, why do the pace and complexity of new security threats
continue to rise year after year?
A big reason is that today’s digital business involves a more
mobile workforce with expectations of immediate and on
demand access to data fronted by intuitive and engaging
user experiences, and often underpinned by public cloud
infrastructure for increased agility and time to market.
THE TIME IS NOW TO CREATE AN ENGAGING SHOPPING EXPERIENCE FOR EVERY CUSTOMER.
In the world of retail, the customer is always right. That’s why retailers today must ensure their staff
is well-informed, well-coordinated, armed and ready with the right information to satisfy customers in
stores. Whether it’s a customer’s question about a product or a request for a different size, shoppers
expect retail associates to be empowered with accurate answers and attentive service.
Above all, stores need to rely on strong communication technologies so retailers can deliver a seamless
experience for shoppers and keep them coming back. When retailers create an engaging experience,
customer interactions turn into transactions and occasional buyers turn into loyal brand advocates.
Motorola Solutions Two-Way Business Radios are helping retailers across the nation enhance customer
and employee interactions, efficiency and safety both in stores and warehouses – but which business
radio model is right for
Published By: Procore
Published Date: May 28, 2019
The successful construction companies of tomorrow will be those that have critically reviewed how they manage their business and how they run their projects, making changes to their systems and processes to become more efficient at delivering client value.
Download this eBook to learn exactly how construction technology can help your business remain competitive by:
? Increasing efficiency and productivity
? Reducing delays and costs
? Enabling better communication and collaboration
? Improving customer satisfaction
? Engaging an ever-evolving, tech savvy workforce
Procore is a construction management platform that improves efficiency and reduces risk by giving contractors complete control and visibility of their business. Project Management, Quality & Safety, Construction Financials, and Field Productivity tools give office and site-based users access to the information and functionality they need, on any mobile device. As a platform, Procore’s ability to integrate with other leading
ODM is the evolution of business rules management. It provides a complete, easy-to-use system for automating day-today operational decisions and allows businesspeople and IT to collaborate on business rules by using an interface and a language that are comfortable and intuitive for both.
ODM not only allows you to automate your business rules, but also it enables you to apply insights and analytics to operational decisions by bringing together data from different sources and looking at historical trends and patterns to determine the next best action. It ensures that you’re making the right decisions at the right time, when it can make a difference.
What can this mean for your business? Adopting operational decision management can:
• Improve customer centricity (acquisition and retention) by engaging individuals at the right time with the right offers
It’s harder than ever for restaurants to retain employees. Hourly workers have more job opportunities, especially with the rise of on-demand work in the gig economy. Now, restaurateurs don’t just have to worry about employees leaving to work at other restaurants — they need to worry about them leaving the industry altogether. In order to fight this turnover, restaurants need to provide employees with clear development opportunities in the workplace.
In this ebook, we’ll explore:
• How restaurants can invest in their people through innovative training programs
• The core aspects of developing an engaging development program in your business
• Success stories from three industry leaders in the field of talent development
Customer Engagement is a huge area of interest today, and a subject that countless marketers are talking about.
One thing above all is clear: the Engagement Economy provides incredible opportunity for brands. Those organizations that are willing to provide value and put the customer first will rise above the rest. To conclude, we highlight some of the key areas you should focus on:
Create an effortless experience —understand customers, and use this knowledge to deliver the right level of personalized service every time.
Make it easy to engage —offer a range of ways for customers to contact your organization to provide flexibility and meet the demands of a diverse customer base.
Go the extra mile —creating memorable experiences can pay off and be rewarded by brand champions telling friends and family, engaging on social media and writing positive reviews.
This is the age of API-driven businesses and enterprises need to create great developer experiences to build an ecosystem for their APIs. Many enterprises now view developers as one of the most essential actors in their value chains—the people who translate digital assets into digital experiences that move the business needle.
Google Cloud’s new eBook, Creating World-Class Developer Experiences, takes a deeper look at creating world-class developer experiences. Learn about best practices for engaging developers and how to launch a developer portal that speeds adoption or your API products..
Explore how to delight developers and grow API programs with field-tested best practices, real-world use cases and a checklist to help your team get started.
? Field-tested best practices to delight developers and grow API programs
? Real-world use case: AccuWeather
? Developer experience checklist
CTA: Download eBook
Published By: Progress
Published Date: Jan 22, 2019
Immersive, engaging customer journeys have become competitive differentiators among today’s enterprises, with modern digital experience platforms powering these efforts. The right platform enables businesses to deliver highly personalized, omni-channel experiences and empowers organizations to craft the journeys customers want.
Food safety should always be top-of-mind. Even one foodborne illness could put your restaurant out of business. The safety and well-being of your customers are at stake when your team isn’t following proper food safety protocol. This is where employee training becomes essential: your business needs a culture that values food safety.
Typically though, food safety training hardly comes off as an exciting topic. But with today’s technology training can be engaging, entertaining, and memorable. This ebook will show you how to breathe new life into your food safety training with four lessons on making training more impactful.
It’s no secret the restaurant industry is highly populated by teenagers. So what are the best tactics to engage your generation z employees while keeping your restaurant compliant with today’s labor laws? Research has found generation z to be very different than their older millennial brothers and sisters, meaning operators need to find a whole new approach to engage them.
In this guide we’ll highlight the engagement and compliance challenges restaurants face with this group of workers. And then we’ll walk you through best practices we’ve seen work using mobile scheduling apps and digital communication tools.
Published By: Workday
Published Date: Jan 10, 2019
: Institutions relying on outdated legacy systems are struggling to keep up with new
demands. Watch the webinar to learn how moving to Workday can help your institution become more
effective and streamlined, get the most out of your employees and technology, and deliver a better, more
Do you know your people as well as you know your customers?
Your people’s expectations and the way they work is changing. Employees are more diverse, mobile and technologically-savvy than ever before. HR processes are changing from focusing on transactions to knowing and engaging people.
Just as sales and marketing teams use data to develop actionable and informed insights about their customers, you need to do the same in HR to know your people.
Everything, from attracting and keeping the best talent, to creating better workplace experiences and increasing employee engagement and productivity, depends on smarter decisions. These in turn rely on more actionable insights.
These are only possible through accurate HR data and analytics. They are vital to address the people challenges you face, so you can make smarter decisions.
Discover in this guide how to improve visibility of your workforce with data-driven and actionable insights. Ultimately, it will help you know your people
Published By: Sage EMEA
Published Date: Dec 19, 2018
Do you know your people as well as you know your customers? Your people’s expectations and the way they work is changing. Employees are more diverse, mobile and technologically-savvy than ever before. HR processes are changing from focusing on transactions to knowing and engaging people. Just as sales and marketing teams use data to develop actionable and informed insights about their customers, you need to do the same in HR to know your people. Everything, from attracting and keeping the best talent, to creating better workplace experiences and increasing employee engagement and productivity, depends on smarter decisions. These in turn rely on more actionable insights. These are only possible through accurate HR data and analytics. They are vital to address the people challenges you face, so you can make smarter decisions. Discover in this guide how to improve visibility of your workforce with data-driven and actionable insights. Ultimately, it will help you know your people better an