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Published By: WebEx Communications     Published Date: Dec 14, 2007
In the new global economy, a company’s competitive edge is intrinsically tied to the ability to quickly collaborate with co-workers, partners and customers. This is certainly evidenced in a recent survey in which the majority of respondents confirm that on-demand collaborative tools can accelerate business processes and help knowledge workers work better, faster and cheaper.
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collaboration, collaborative, portals, collaborate, software, webex
    
WebEx Communications
Published By: WebEx Communications     Published Date: Dec 14, 2007
The Internet is revolutionizing technical support. But, this efficiency often comes with a price in customer satisfaction. Customers expect to be able to solve their own problems or immediately communicate with a person who can make things right. But too often, these expectations aren't met. What's needed is a new class of software: web-based Automated Contact Distribution.
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remote support, contact management, customer, customer service, customer support, online support, online help desk, help desk
    
WebEx Communications
Published By: WebEx Communications     Published Date: Dec 14, 2007
As support centers have deployed this new generation of remote support solutions, they have developed a series of best practices for maximizing their benefits. Based on market research performed from 2004 to 2007, this white paper summarizes these best practices, illustrates the benefits, and suggests considerations for selecting the remote access solution that will be most effective for your support organization.
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remote access, remote support, customer service, help desk, productivity, customer satisfaction, webex
    
WebEx Communications
Published By: WebEx Communications     Published Date: Dec 14, 2007
Businesses around the world are learning new ways to optimize their training efficiency using on-demand web services. These companies use WebEx Training Center to reach and train a constantly growing number of employees and customers around the globe. Using WebEx, businesses can now educate anywhere, any time, without boundaries.
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e-training, etraining, e-learning, elearning, employee education, education, training, collaboration
    
WebEx Communications
Published By: WebEx Communications     Published Date: Dec 14, 2007
Health services organizations around the world are discovering that they can optimize business strategies while protecting patient records. These companies use WebEx online applications to reach and support a growing number of employees and customers. They also follow HIPAA mandates using WebEx secure connections that encrypt all content. This content is never uploaded to any WebEx server, ensuring the highest level of data security and confidentiality.
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online presentations, online training, staff training, interactive selling, system management, remote support, web meetings, online meetings
    
WebEx Communications
Published By: WebEx Communications     Published Date: Dec 14, 2007
Those businesses that have actively fostered deployment of e-learning into all points of the enterprise are now in the enviable position of experiencing geometrically increasing levels of operational and strategic efficiency. And those corporate learning officers and training managers that went through the arduous process of developing a business case in support of e-learning are now key strategic players in their organizations.
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e-training, etraining, e-learning, elearning, employee education, education, training, collaboration
    
WebEx Communications
Published By: WebEx Communications     Published Date: Dec 14, 2007
Enterprises around the world are discovering new ways to optimize business processes using on-demand web services. These businesses use WebEx online collaboration applications to reach, educate, and support a growing number of employees and customers. Companies can now collaborate anywhere, any time, without boundaries.
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online meetings, web conference, online collaboration, elearning, online classroom, web training, webinar, online demos
    
WebEx Communications
Published By: WebEx Communications     Published Date: Dec 14, 2007
Through remote desktop sharing WebEx Support Center enables companies to manage and resolve remote support issues — whether they be external customer-driven or internal user-driven. Support personnel can initiate a session with a remote user by sending them an e-mail or providing a URL.Download this Paper to Learn More About a Support Center.
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customer support, helpdesk, help desk, technical support, remote access, roi, spend management, cut costs
    
WebEx Communications
Published By: WebEx Communications     Published Date: Dec 14, 2007
Based on a survey conducted by ServiceXRG, this paper explores the use and effectiveness of remote support technology across all industry sectors and how companies can take remote support to the next level to significantly improve the support transaction process, reduce service delivery costs and increase solution effectiveness.
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remote support, remote access, help desk, helpdesk, customer support, support, customer experience, customer satisfaction
    
WebEx Communications
Published By: WebEx Communications     Published Date: Dec 14, 2007
The purpose of this document is to provide information on the data security features and functions available with WebEx Support Center Remote Support and inherent to the underlying WebEx communication infrastructure known as the WebEx MediaTone™ Network.
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online meetings, web conference, online collaboration, elearning, online classroom, web training, webinar, online demos
    
WebEx Communications
Published By: Tideway Systems     Published Date: Dec 11, 2007
This report provided by Enterprise Management Associates (EMA) is developed around research that's focused on showing the many faces of the CMDB – as a central point for governance, asset, inventory, change and configuration control, and as a core system, in many cases for more effective service assurance. Designated for IT adopters and planners – read by executives, as well as, architects, and technical influencers.
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cmdb, configuration management, change management, itil, service management, itsm, tideway systems, tideway
    
Tideway Systems
Published By: TeraCloud     Published Date: Dec 11, 2007
TSF delivers the first Java-enabled enterprise Storage Resource Management (SRM) solution that simplifies the administration and management of distributed and mainframe storage resources across the entire enterprise, from a single point of control. TSF helps you plan more effectively, lower administration costs, and puts you in control of your storage environment.
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storage, srm, storage resource management, storage management, tsf, tsa, teracloud, teracloud storage
    
TeraCloud
Published By: Computhink     Published Date: Dec 10, 2007
Park West’s successful landscape business had a paper problem. The 11 separate companies (including their headquarters) created paperwork havoc for their Accounts Payable (AP) Department. They required an electronic document management alternative that could meet their criteria to standardize the process for all 11 companies. They needed this at a price that would enable them to realize return on investment in a reasonable length of time.
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roi, return on investment, document management, electronic document management, viewwise, viewise, computhink, landscape
    
Computhink
Published By: Computhink     Published Date: Dec 10, 2007
TMCC's Financial Aid Department (FA) stores about 14,000 hardcopy files, and processes approximately 7,000 new applications a year. FA workers were running out of space to house all of the files when they were told their office might be moved, resulting in the loss of their file room altogether. Since they are required by the U.S. Department of Education to keep files for four years (sometimes longer depending on a specific regulation) they knew converting to an electronic file system would save both time and money while serving their students better.
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college, university, education, school, case study, paperless, document management, electronic document management
    
Computhink
Published By: Computhink     Published Date: Dec 10, 2007
To properly serve their customers, Cortes & Hay must create files of documents that need to be distributed to appropriate parties. The documents that comprise a title insurance binder come from two places. There are documents generated internally, and documents that come from external sources.
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document management, title insurance, paperless, cortes & hay, insurance, documents, electronic document management, best practices
    
Computhink
Published By: Computhink     Published Date: Dec 10, 2007
The job of a Records Management Office is to take all paper documents that need to be preserved, from all county offices, and implement a strategy to preserve them. When the law changed on January 1, 2001 to allow digitally scanned copies to be legal documents (The Illinois Electronic Records Act), the challenge to find a preservation system that would be both efficient and cost effective increased dramatically.
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document management, records management, information, electronic document management, computhink, viewwise, viewise, government
    
Computhink
Published By: ElcomSoft     Published Date: Dec 06, 2007
Rapid development of digital technologies and electronic communication, availability of mobile PCs and smart phones, abundance of tools for creating documents or high-quality presentations coupled with constantly growing volumes of information and yearning for doing business more effectively leads to switching to electronic exchange of information.
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pdf, acrobat, adobe acrobat, document security, secure content, secure pdf, password recovery, pdf password
    
ElcomSoft
Published By: Computhink     Published Date: Nov 30, 2007
The Marin Community Foundation (MCF) was established in 1986 with the assets of a trust created by long-time Marin residents Leonard and Beryl H. Buck. From the start, MCF’s mission was to use philanthropic contributions to help improve the human condition and enhance the quality of life in Marin County, CA. An unintended consequence was that they were swimming in paper.
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electronic document, document management, information management, case study, marin, mcf, marin community foundation, workflow
    
Computhink
Published By: mindSHIFT     Published Date: Nov 29, 2007
Unlike email, instant messages (IMs) do not allow group communication; nor do they persist -- you can't hold on to them for as long as you wish. Persistent group chat, however, allows businesses to organize persistent dialogue around business-critical topics, and keep them for easy retrieval later.
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collaboration, communication, project management, instant message, instant messaging, collaborate, discussion, communicate
    
mindSHIFT
Published By: mindSHIFT     Published Date: Nov 29, 2007
Will Voice over IP technology provide business-class security and reliability you expect in your phone system?
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voip, voice over ip, vonage, communication, phone, phone system, long distance provider, phone service provider
    
mindSHIFT
Published By: mindSHIFT     Published Date: Nov 29, 2007
Have you adjusted your data retention policies and electronic discovery procedures to comply with the new Federal Rules of Civil Procedure (FRCP)? Learn how email archiving can help you with these electronic discovery requirements.
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frcp, secure content, secure data, data protection, database security, compliance, frcp compliance, data governance
    
mindSHIFT
Published By: Computhink     Published Date: Nov 29, 2007
Transervice Logistics Inc. provides total transportation management. They have over 38 years of experience in the transportation industry and are driven by the needs of their customers. They understand the customers’ desires and deliver innovative services to meet those needs. Their goal is to provide the customer with professional service on the most cost-effective basis.
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document management, transportation, fleet management, transportation management, electronic data, records, records management, image management
    
Computhink
Published By: Deep Software     Published Date: Nov 14, 2007
With so much of today's commerce being conducted electronically, providing staff with internet access has become a business necessity. The improper use of e-mail and instant messengers can lead to extremely expensive lawsuits, and the proliferation of mobile devices has made it considerably easier for errant employees to steal sensitive information. This white paper will detail the risks to which organizations that do not monitor their employees are exposed and explain the right way for organizations to go about monitoring.
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security, security management, access control, identity management, data protection, email security, iam, authentication
    
Deep Software
Published By: Quocirca     Published Date: Nov 13, 2007
Businesses across Europe are becoming increasingly reliant on web-enabled applications that are accessed over the public internet. One of the key drivers for this is to open up communications with external organizations that are fundamental to core business processes.
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bpm, business process, web application, customer service, customer satisfaction, business management, order, order management
    
Quocirca
Published By: Solarflare Communications Inc.     Published Date: Nov 08, 2007
This paper will highlight the improvements that SolarStorm's virtualization acceleration can provide, not only in networking I/O performance, but also in server efficiency.
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data center, semiconductor, 10 gbe, copper cabling, solarflare, network performance, network performance management, ip networks
    
Solarflare Communications Inc.
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