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Published By: Zendesk     Published Date: Jan 04, 2019
Seus clientes eles entendem mais de tecnologia do que nunca e preferem a abordagem "faça você mesmo" para resolver seus problemas e responder às suas próprias dúvidas. Anos de pesquisas feitas pelo ICMI confirmaram que os clientes preferem resolver seus problemas por conta própria e usando seus canais favoritos. Além disso, os clientes só procuram interações diretas quando esgotam todas as opções de autoatendimento. Essa informação se baseia em dados da American Express, que descobriu que 48% dos consumidores preferem falar com um representante do atendimento ao cliente para lidar com problemas complexos, mas apenas 16% preferem esse mesmo contato para resolver problemas simples. O objetivo desse documento é simples: queremos ajudá-lo a criar uma base de conhecimento, uma comunidade e um portal do cliente completos. E você pode fazer tudo isso usando a Central de Ajuda do Zendesk Guide.
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Zendesk
Published By: Infosys     Published Date: Jan 02, 2019
Challenge: A leading airline had a mishandled baggage rate (MBR) of 3.98 bags in every thousand – and was concerned about its impact on customer satisfaction and revenue. Solution: Infosys reduced missed bags and automated weight & balancing updates by developing a mobile-based digital solution for end-to-end baggage tracking. This involved legacy systems integration, complex baggage rules validation and automated weight & balance updates to the mainframe backend system. Outcomes: • Mishandled baggage rate (MBR) reduced by 25% during peak times (15% on average) after one year • Improved MBR creates average yearly saving of US$7.5 million • Improved operational efficiency through real time updates • Compliance with FAA for automated weight & balance and IATA Resolution 753
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Infosys
Published By: Mimecast     Published Date: Dec 20, 2018
Relying on outdated solutions like Symantec Email Security (formerly MessageLabs) to defend your organization from email-borne attacks may be risky. Others in this position have suffered from spear-phishing, ransomware and even impersonation attacks. To effectively defend against these advanced threats you need the latest protection techniques – something Mimecast delivers to tens of thousands of organizations already. Join us for this 30 min webinar to learn: • The damaging effects of ransomware, spear-phishing and impersonation attacks • What defensive strategies and technologies you should employ • Why your current Symantec Email Security solution may not be up to the task • How to enhance your email security and overall cyber resilience
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email security, ransomware, spear-phishing, cyber resilience, symantec
    
Mimecast
Published By: Cisco     Published Date: Dec 20, 2018
Intent-based networking is the difference between a network that needs continuous attention and one that simply understands what your organization needs and makes it happen. It’s the difference between doing thousands of tasks manually and having an automated system that helps you focus on business goals. Cisco® Digital Network Architecture (Cisco DNA™) is your team’s bridge to an intentbased network. It is an open, extensible, software-driven architecture that accelerates and simplifies your enterprise network operations, while lowering costs and reducing your risk. Only Cisco provides a single network fabric that is powered by deep intelligence and integrated security to deliver automation and assurance across your entire organization at scale. Cisco DNA gives IT time back from time-consuming, repetitive network configuration tasks so you can focus on the innovation your business needs. Cisco DNA automation and assurance are built on a Software-Defined Networking (SDN) controller, ri
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Cisco
Published By: Group M_IBM Q119     Published Date: Dec 20, 2018
Today’s mobile landscape is very much a moving target. IT managers must keep track of all types of devices and platforms, hundreds if not thousands of applications and a threat landscape that changes by the minute. In this ever-changing environment, IT staff often find themselves drowning in mobile minutiae, overwhelmed by mountains of endpoint data but unable to extract meaning from it or make business decisions based on it.
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Group M_IBM Q119
Published By: Dell EMC Storage     Published Date: Dec 18, 2018
La transformación de la TI es un concepto que ahora resulta aún más atractivo para las empresas que hace 12 meses. Parece ser similar a otro término actual: “transformación digital”. Pero, en realidad, una transformación digital eficaz no ocurre sin la transformación de la TI. Una empresa que se somete a la transformación de su infraestructura de TI ya no tiene que depender de tecnologías existentes rígidas, manuales y basadas en sistemas aislados. Observa un aumento en la velocidad operacional, la eficiencia, la escala y la rentabilidad de la TI, ya que se automatizan las tareas, se optimizan los procesos y se liberan los recursos. Esas mejoras en el nivel de la TI impulsan una transformación digital de mayor escala, lo que permite que la empresa prospere en la economía digital actual. Puede superar a la competencia en innovación, mentalidad y avances, lo que en última instancia le permitirá convertirse en una empresa innovadora en lugar de sufrir interrupciones. Obtenga más informaci
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Dell EMC Storage
Published By: Dell EMC Storage     Published Date: Dec 18, 2018
La transformación de la TI es un concepto que ahora resulta aún más atractivo para las empresas que hace 12 meses. Aunque este término no es sinónimo de la transformación digital, los dos conceptos están estrechamente vinculados, porque una transformación digital eficaz no puede ocurrir sin la transformación de la TI. Una empresa que transforma su infraestructura de TI ya no tiene que depender de tecnologías existentes rígidas, manuales y en sistemas aislados. Observa un aumento en la velocidad operacional, la eficiencia, la escala y la rentabilidad de la TI, ya que se automatizan las tareas, se optimizan los procesos y se liberan los recursos. Esas mejoras en el nivel de la TI impulsan una transformación digital de mayor escala, lo que permite que la empresa prospere en la economía digital actual. Puede superar a la competencia en innovación, mentalidad y avances, lo que en última instancia le permitirá convertirse en una empresa innovadora en lugar de sufrir interrupciones. Obtenga
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Dell EMC Storage
Published By: Group M_IBM Q119     Published Date: Dec 18, 2018
There’s some banter about IBM Power Systems not being optimized to run Oracle software. That simply isn’t true. In fact, IBM has engineers on-site at Oracle working side-by-side with them to enable, optimize, certify, and continually deliver solutions to our tens of thousands of joint customers.
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Group M_IBM Q119
Published By: Akamai Technologies     Published Date: Dec 11, 2018
Security threats are persistent and growing. While many organizations have adopted a defense-in-depth strategy — utilizing anti-virus protection, firewalls, intruder prevention systems, sandboxing, and secure web gateways — most IT departments still fail to explicitly protect the Domain Name System (DNS). But this Internet protocol doesn’t have to be a vulnerability.
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Akamai Technologies
Published By: Zendesk     Published Date: Dec 10, 2018
"El cliente siempre tiene la razón" es una frase que Zendesk se toma muy en serio. ¿Qué es lo que el cliente necesita y desea? Esa es la idea esencial de todo lo que Zendesk hace. Sean las compañías pequeñas que tratan de crecer rápidamente y establecer su marca, o las grandes empresas que procuran conservar la lealtad de sus clientes, el objetivo de Zendesk es facultar a los negocios para que ofrezcan atención impecable a escala, estén presentes en los canales que sus clientes prefieren, y apliquen los datos y análisis en las interacciones con el cliente. En este eBook, descubrirás cómo las organizaciones como NatureBox, Uber e Instacart usan Zendesk de forma innovadora para crear experiencias del cliente sencillas y perfectas. También leerás acerca de: ? Ofrecer soporte omnicanal y personalizado a escala ? Personalizar y administrar fácilmente las operaciones de soporte ? Administrar flujos de trabajo avanzados para maximizar la productividad ? Conocer las perspectivas de los cliente
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Zendesk
Published By: Zendesk     Published Date: Dec 10, 2018
Seus clientes eles entendem mais de tecnologia do que nunca e preferem a abordagem "faça você mesmo" para resolver seus problemas e responder às suas próprias dúvidas. Anos de pesquisas feitas pelo ICMI confirmaram que os clientes preferem resolver seus problemas por conta própria e usando seus canais favoritos. Além disso, os clientes só procuram interações diretas quando esgotam todas as opções de autoatendimento. Essa informação se baseia em dados da American Express, que descobriu que 48% dos consumidores preferem falar com um representante do atendimento ao cliente para lidar com problemas complexos, mas apenas 16% preferem esse mesmo contato para resolver problemas simples. O objetivo desse documento é simples: queremos ajudá-lo a criar uma base de conhecimento, uma comunidade e um portal do cliente completos. E você pode fazer tudo isso usando a Central de Ajuda do Zendesk Guide.
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Zendesk
Published By: BetterUp     Published Date: Dec 05, 2018
"New managers can develop into high performing future leaders. Or, they can flail and fail–costing your company hundreds of thousands of dollars. Learn what you can do to ensure new manager success. Download our paper to learn: - The 3 major problems most companies have with new managers - Which 4 critical management skills should be developed - How coaching new managers can lead to dramatic improvements in new manager performance"
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BetterUp
Published By: Cisco Umbrella EMEA     Published Date: Dec 03, 2018
Why Cisco Umbrella is the simplest decision you can make to improve your company’s security. You have to make some serious security decisions when you’re an IT leader. That’s because both the volume and sophistication of attacks are intensifying relentlessly — and it’s clear that conventional defenses alone are no longer adequate. More efective blocking of attackers is particularly important because under-the-radar attacks are wreaking havoc on enterprises that rely on antivirus products, frewalls, and sandboxing alone. A mere 30 minutes from now, any business can be more secure than it was before. That’s the simple reality of DNS-layer security.
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Cisco Umbrella EMEA
Published By: CrowdStrike     Published Date: Nov 28, 2018
You won’t want to miss this report, “A New Era in Endpoint Protection: A SANS Product Review of CrowdStrike Falcon Endpoint Protection,” where SANS reveals the results of their evaluation of the CrowdStrike Falcon® platform. To conduct their evaluation, SANS security analysts ran Falcon through a wide range of increasingly complex attack scenarios. The exploits they used to evaluate CrowdStrike included phishing, credential dumping/lateral movement, unknown malware, PowerShell attacks and more. The report shows that CrowdStrike Falcon was able to detect and prevent every attack to which SANS subjected it. Read this SANS report to learn: • Details on Falcon’s efficacy in preventing a wide range of attacks: Ransomware, lateral movement, PowerShell-based, and more • The power of the CrowdStrike Threat Graph™ and the benefits of its crowdsourced intelligence model • How CrowdStrike’s ability to capture detailed forensic information on attempted and thwarted attacks, allows you to prevent
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CrowdStrike
Published By: Dell EMC     Published Date: Nov 26, 2018
La technologie Dell EMC pour l’industrie exploite le stockage, les stations de travail et le calcul hautes performances en combinant leurs fonctionnalités pour améliorer les produits, développer des processus de conception et de production plus efficaces et répondre aux préférences en constante évolution des clients. La collecte, l’assemblage et l’intégration d’un nombre croissant de données dans l’ensemble de l’écosystéme, de la modélisation du produit aux tendances d’aprés-vente, font de l’usine numérique une réalité puissante et nécessaire dans l’environnement de production. En savoir plus sur les solutions Dell en collaboration Intel® Xeon® processors
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Dell EMC
Published By: Carbon Black     Published Date: Nov 26, 2018
Deciding on an endpoint security solution can be a difficult task. Many organizations know their current security has gaps, but don’t know where to begin in the search for something new. To help with this, SANS has created a guide to evaluating these solutions. The guide outlines the necessary requirements you should look for, as well as how to prepare to run a test.
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Carbon Black
Published By: Dell EMC EMEA     Published Date: Nov 26, 2018
En décembre2017, Dell a demandé à ForresterConsulting de mener une étude pour déterminer comment les organisations d'entreprises sont structurées en termes de services informatiques. L'étude a exploré deux types de profils technologiques, les contrôleurs numériques et les transformateurs numériques, ainsi que les tendances et défis rencontrés dans l'approvisionnement en ordinateurs. Les contrôleurs numériques sont souvent associés à l'approche descendante, la structure linéaire, et mettent l'accent sur la sécurité et l'exactitude. En revanche, les transformateurs numériques mettent l'accent sur l'innovation, s'orientent vers l'employé et le client, et donnent la priorité à la rapidité et la souplesse. En comprenant les deux groupes, les entreprises peuvent surmonter les défis qui découlent de la gestion du cycle de vie des ordinateurs. En investissant dans les outils de gestion des ordinateurs existants et en s'associant avec une entreprise spécialisée dans le déploiement et la gestion
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Dell EMC EMEA
Published By: Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017     Published Date: Nov 22, 2018
Modern Marketing is Powered by Marketing Automation Join thousands of marketing professionals who have already secured executive buy-in and are benefiting from the power of marketing automation. This guide offers a look into the mind of an exec: what keeps them up at night, how do they view the marketing department, and how can marketing automation address their concerns. Use this guide to get a better understanding of what is Revenue Performance Management and the Two questions keeping your CEO awake at night. Also included are conversation starters you can have with your CEO and separate ones for CFOs and CIOs.
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Oracle APAC ZO OD Prime Volume ERP ABM Leads June 2017
Published By: Dell EMC EMEA     Published Date: Nov 22, 2018
Le mode de gestion traditionnel du cycle de vie des PC est inefficace autant que coûteux et chronophage pour votre entreprise. L’offre PCaaS (PC as a service) de Dell EMC vous permet de transformer l’approche de gestion de l’infrastructure IT de votre entreprise. La technologie PCaaS vous donne accès à un portefeuille de périphériques clients maintes fois récompensé pour leurs performances et leur qualité. Nous avons développé pour chacun des rôles définis des composants matériels conçus pour répondre à leurs besoins spécifiques. En savoir plus sur les solutions Dell en collaboration avec Intel®.
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Dell EMC EMEA
Published By: Dell EMC EMEA     Published Date: Nov 22, 2018
Abbiamo individuato tre diversi tipi di dipendenti che rappresentano la forza lavoro moderna. Ciascun tipo ha esigenze specifiche in termini di hardware. In un contesto in cui il lavoro da remoto sta diventando un aspetto quotidiano del business moderno, il rischio che dati critici vengano compromessi aumenta notevolmente. La perdita dei dati può essere paralizzante, determinando perdita di opportunità di business, danneggiamento della reputazione e anche sanzioni punitive. Scopri di più sulle soluzioni Dell in collaborazione con Intel®.
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Dell EMC EMEA
Published By: Dell EMC EMEA     Published Date: Nov 22, 2018
Die Auseinandersetzung mit den Kosten und der Komplexität der PC-Verwaltung lässt der IT-Abteilung wenig Zeit für Innovationen. Sich rasant entwickelnde Technologien und Geschäftsanforderungen bedeuten weniger Möglichkeiten, um neue Trends zu nutzen, die die Art und Weise verändern, in der Technologie bereitgestellt und genutzt wird. Darüber hinaus lässt sich Hardwaretechnologie nicht endlos nutzen. Sie hat einen Lebenszyklus mit einem bestimmten Anfang und einem bestimmten Ende hinsichtlich Produktivität und Nutzen. Die IT-Abteilung ist mit der Optimierung des PC-Lebenszyklus beschäftigt, während sie strategische Innovationen für ihr Unternehmen vorantreibt. Erfahren Sie mehr über Dell Lösungen in Zusammenarbeit mit Intel®.
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Dell EMC EMEA
Published By: Epicor     Published Date: Nov 16, 2018
As technology improves, retailers are relying more and more on their customer service to gain an advantage and differentiate themselves from the competition. Providing a pleasant customer experience can turn a first-time shopper into a lifelong buyer. By reading this Epicor eBook, you’ll discover the important role mobile technology plays in delivering faster, service. Retailers everywhere are implementing mobile tools to empower their employees to support customers—from stock and pricing information to mobile checkout. Epicor Eagle N Series is a fully integrated retail management system that offers a whole host of mobile tools to help you service your customers, stay informed, and make decisions from anywhere. Read the eBook and learn how the mobility of Epicor Eagle N Series can provide your retail business with a competitive advantage.
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retail store software, retail sales software, retail saas, business retail software, epicor eagle, benefits of epicor eagle, benefits of retail pos, advantages of retail saas
    
Epicor
Published By: QASymphony     Published Date: Nov 15, 2018
Countless QA teams continue using subpar testing tools because they can’t stand the thought of migrating thousands of test artifacts or training testers on an entirely new platform. Many would prefer the status quo of using their current toolset because they believe that a migration will be painful, or that it will slow them down. But there’s a problem with that logic: The longer they wait, the more obsolete their current toolset becomes, and the further removed QA becomes from the rest of the software development lifecycle — which often means that testing lags behind, remaining a roadblock on the agile transformation journey. This white paper will cover: o The true cost of using inadequate legacy tools, and why migrating now is better than waiting o Six steps to make migration as painless as possible for your QA and development teams o How the entire SDLC benefits from a flexible toolset that integrates quality into agile processes
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QASymphony
Published By: Lenovo UK     Published Date: Nov 09, 2018
L'augmentation de la mobilité provoque partout dans les équipes informatiques un mal de tête, avec un potentiel d'augmentation des coûts et des risques. Mais avec les ThinkPad équipés de processeurs Intel® Core™ i7 vPro™, vous bénéficiez d'une sécurité à 360 degrés, d'une durabilité fiable et d'une productivité sans compromis pour chaque périphérique. En savoir plus dans notre livre blanc. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, le logo Intel, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, le logo Intel Inside, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, Xeon Inside et Intel Optane sont des marques commerciales d'Intel Corporation ou de ses filiales aux États-Unis et/ou dans d'autres pays.
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lenovo, intel, thinkpad, thinkpad x1, x1 extreme, workforce mobility
    
Lenovo UK
Published By: Lenovo UK     Published Date: Nov 09, 2018
L'aumento della mobilità sta causando mal di testa a tutti i team IT, con potenziali aumenti di costi e rischi. Ma con ThinkPad basato su processori Intel® Core™ i7 vPro™, ottieni sicurezza a 360, durata affidabile e produttività senza compromessi in tutti i dispositivi. Scopri di più nel nostro white paper. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, il logo Intel, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, il logo Intel Inside, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, Xeon Inside e Intel Optane sono marchi di Intel Corporation o di società controllate da Intel negli Stati Uniti e/o in altri Paesi.
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lenovo, intel, thinkpad, thinkpad x1, x1 extreme, laptop, sicurezza, produttività, mobilità, lenovo x1, mobilità della forza lavoro
    
Lenovo UK
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