Are you interested in how artificial intelligence (AI) might impact your contact center?
The hype cycle for AI is nearing its peak. But before you rush to deploy an AI tool, let’s separate fact from fiction. What are the practical benefits of AI today? What kind of challenges arise from automation? What are the underlying technologies at play?
In this e-book, we will answer these questions and more. We will examine AI from a pragmatic lens and offer suggestions to minimize costs and maximize returns.
You've seen them, and you fear them. Now let us show you how to be cleaned of them.
Hackers are increasingly targeting mobile devices to steal data (emails, contacts, corporate data, financial information) and send premium rate SMS, using up your bandwidth in the process.
Sophos makes it easy to secure and manage your mobile devices.
Published By: Forcepoint
Published Date: Oct 02, 2019
Would you like a live demonstration of the Forcepoint product portfolio, tailored to your security questions and requirements?
Our representatives can show you the capabilities of the most appropriate product(s) for your situation, answer your questions and provide additional material to support your research.
If you would like a live demonstration, please fill in the form opposite and one of our representatives will contact you shortly to discuss your requirement.
Published By: MindTouch
Published Date: Oct 02, 2019
The dynamics of the customer journey are constantly expanding and evolving. Traditional “company-first” approaches to delivering service excellence are no longer sufficient. Instead, today’s forward-thinking companies know that a more “customer-first” approach is best. Read our MindTouch-sponsored whitepaper by Lori Bocklund, President of Strategic Contact and experienced industry veteran, as she explores the ties between new self-service entry points and a strong foundation rooted in knowledge management.
In an age of tech-savvy customers and self-service channels, do companies still need to invest in contact centers and staff to provide support?
The answer is, yes.
Consumers have been trained to find the information they need on their own online or with their mobile device. But when they do pick up to the phone and reach out to customer service, they expect representatives to solve what are often complex questions. They expect human interactions.
This enormous shift in which customer service representatives are perceived as a last resort puts increased pressure on contact center associates who already have the odds stacked against them. The staff must be trained to quickly handle issues that frequently require access to a wide variety of information, but a lack of investment means many associates are often unprepared and lack the right resources to help customers.
To change the outcome, customer service representatives need the right training and tools to not only understand the issue,
As marketers chase after the same people with the same tactics, traditional marketing has become less worth the time—and the money.
Email outreach worked until spam clogged up inboxes. Content marketing worked until everybody started to put out sub-standard material. And search engine marketing worked until it became inundated with new players clamoring for attention. Even inbound tactics aren’t delivering the results they once did.
And as the need for performance continues to climb, so does the status of account-based marketing (ABM). In the B2B sphere it’s on the tip of everyone’s tongue.
Download this whitepaper to learn more about ABM, a potent approach that puts sales and marketing together.
Marketing is not getting more difficult because of data— it’s actually getting easier. In the old days you needed to guess who your audience was and plan in advance what you wanted to say and wait far too long to see if it worked. Those days are long gone—now you can determine EXACTLY who your audience is, deliver a relevant, personalized message in a nanosecond, and find out almost immediately whether it worked! You no longer have to live by the spray-and-pray method— you can be tactical in your delivery. Marketing today is data-driven and uses a wealth of insights and connection points to engage with consumers one to one.
Data about our customers and prospects gives us the ability to deliver the right message to the right audience at the right time. That’s audience targeting, and it’s far deeper than demo targeting, even though targeting by demo is a nice place to start. That said, the sheer volume of data and technology can be overwhelming. Cut through the noise and tackle the ba
In this Q&Asession, data industry veteran Tony Fisher shares his insights on how –and why –connectivity unleashes an enterprise’s greatest asset -its data.Learn:?What macro trends are driving how companies think about data today??Why has data connectivity shifted from being just a tactical tool to becoming a strategic business priority??Where are businesses falling short in their ability to access and connect to their data?
Artificial Intelligence (AI) is arguably the greatest untapped resource to transform customer and business outcomes. The impact of this technology on customer experience, employee efficiency and profits is truly transformational—especially for contact centers.
Companies must adapt in today’s era of constant digital disruption, but that doesn’t necessarily mean exhaustive technology shifts. Small, practical investments in AI present little risk and offer significant returns. Learn about the ROI of CX transformation in AI for CX: Practical Investments, Proven Return.
More than a trend, AI is a customer experience transformation that you can’t afford to ignore. Discover the practical investments in AI that your contact center must consider today — and the truly significant returns on the horizon
Ready to step up your revenue in eight easy steps? Get this guide and start transforming your customer experience immediately. It’s helped other businesses reach up to 30% of their revenue goal – and it’ll work for your contact center too.
This white paper includes strategies for:
• Empowering and rewarding customer advocates
• Encouraging and responding to customer feedback
• Developing a plan for continuous improvement
• Future-proofing processes and tools
The Navy SEALs — a highly skilled, extremely cohesive unit that can be deployed at a moment's notice to take on the toughest missions. The same tactics and training that make the SEALs so formidable and effective can be applied to your Sales Development team.
In this guide, we will teach you how to take your best Sales Development Representatives (SDRs) and turn them into a highly actionable team of world-class prospectors, ready to do battle with the toughest of territories in the most efficient way possible.
How to identify your standout SDRs and recruit them for special missions
The best ways to measure, adjust and iterate your tactics with every evolution so you can book more qualified meetings and win more deals
How to deploy your new SDR SEAL team to not only boost revenue, but to rescue struggling Account Executives
Small and midsize businesses (SMBs) need – and want – cybersecurity. However, with limited resources, they often have to look for outsourced solutions. ISPs are well positioned to address SMBs’ security needs with their ongoing IT relationships, established contacts, and billing connections. Security offerings can help providers improve subscriber engagement, drive incremental revenues, and increase service provider affinity.
This white paper will explore the following:
• SMB exposure on the internet, and unique challenges they face dealing with security threats
• How ISPs can help SMBs address their security exposure
• The market opportunity for SMB security, and how providers can build a business case
Published By: Marketo
Published Date: Sep 03, 2019
How much additional profit will a 10% increase in your marketing budget generate?
44% of qualified marketers have NO idea.
If you fit into the 44% above, justifying your budget will be a serious challenge, as will asking for an increase. In fact, you'll likely find yourself asking the question the other way around: What will happen if my marketing budget gets cut by 10%? You can't expect your organization to place value on something you're unable to quantify.
Our Definitive Guide to Marketing Metrics will help you do just that. You'll learn about:
How Measurement Builds Respect and Accountability
Planning for Marketing ROI
A Framework for Measurement
Marketing Performance Measurement
The Art of Forecasting
Implementation: Team, Tactics, Technology
Download the comprehensive 88-page guide and start taking your marketing to the next level.
The prevalent use of paints and coatings across many industries and organizations presents a variety of workplace hazards. In
many cases, selection and use of appropriate personal protective equipment (PPE) is necessary to help control exposures.
Respiratory and skin contact hazards are common across most applications. Depending on the type of paint or coating and
the specific use conditions, other hazards may be present. These can include fire and explosion hazards, electric shock, fall
hazards, excessive noise and other. Prior to selecting PPE for any painting operation, a hazard assessment completed by a
qualified health and safety professional is necessary to evaluate exposure risks potentially present.
The most problematic scenario engineers encounter when analyzing large deformation
solutions using the finite element method is convergence issues due to mesh distortion. This
is typical, for example, during simulation of elastomeric sealing or metal forming applications.
Complex nonlinearities due to mechanical and/or thermal behavior arise in such cases from
inherent material properties, geometric changes and establishment or separation of contact
interfaces. The manual rezoning feature which was released in ANSYS 10.0 gave analysts a
highly customizable, albeit labor-intensive, workflow to change and repair the mesh whenever
needed after an unconverged solution. However, since the release of ANSYS 15.0, the latest
“NonLinear ADaptivity” (NLAD) feature and accompanying enhancements are as automatic as
one can imagine for repairing mesh distortion, overcoming convergence difficulties, refining
the mesh to capture local phenomenon and achieving the “true” design solution.
Published By: Nutanix
Published Date: Aug 22, 2019
Organizations can now fully automate hybrid cloud
architecture deployments, scaling both multitiered and
distributed applications across different cloud environments,
including Amazon Web Services (AWS) and Google Cloud
Ready to learn more about hyperconverged infrastructure and
the Nutanix Enterprise Cloud? Contact us at firstname.lastname@example.org,
follow us on Twitter @nutanix, or send us a request at
www.nutanix.com/demo to set up your own customized
briefing and demonstration to see how validated and certified
solutions from Nutanix can help your organization make the
most of its enterprise applications.
Are you interested in how artificial intelligence (AI) might
impact your contact center?
The hype cycle for AI is nearing its peak. But before you rush to
deploy an AI tool, let’s separate fact from fiction. What are the
practical benefits of AI today? What kind of challenges arise from
automation? What are the underlying technologies at play?
In this e-book, we will answer these questions and more.
We will examine AI from a pragmatic lens and offer suggestions
to minimize costs and maximize returns.
Much has already been said and written about the infiltration of robotic process automation (RPA) and intelligent automation (IA) technologies into the workforce. In truth, it’s taken the corporate world a while to test, trust and commit to automation at work.
To understand how far APAC/ANZ markets have advanced towards acting on these opportunities, the Shared Services and Outsourcing Network (SSON) surveyed the market and found that across the region corporations were forward thinking in building for scale, trusting technology and recognising the need to incorporate robotics into both IT infrastructure and enterprise strategy.
This report explains how enterprises across APAC/ANZ are staying ahead of the global wave of RPA, the most popular solutions they are choosing, who the preferred consultants or 'integrators' are, the challenges, and how the digital workforce is being integrated into the human one.
Building on the popular Threat of the Month series, Cisco researchers looked at notable 2018 cybersecurity incidents with a fresh perspective: what do they reveal about future adversary tactics? With this lens, they chose threats that best embody what defenders should expect in the year ahead. The report contains in-depth analysis, best practices, and trends to watch.
Published By: Icertis
Published Date: Aug 06, 2019
Sell-side contracts are vital to companies’ bottom lines. By managing them on a unified, cloud-based contract management platform, enterprises can accelerate and optimize their sales processes while driving down risk.